Jan 01 [ADD] : Initial Commit 'odoo_zendesk_connector'

odoo_zendesk_connector/README.rst

@@ -0,0 +1,52 @@
+.. image:: https://img.shields.io/badge/licence-LGPL--3-green.svg
+    :target: https://www.gnu.org/licenses/lgpl-3.0-standalone.html
+    :alt: License: LGPL-3
+
+Odoo Zendesk Connector
+=======================
+* This module will allow you to integrate the Odoo helpdesk with Zendesk,
+  enabling you to create, update, and delete tickets. Additionally, it facilitates
+  the import and export of tickets between Odoo and Zendesk.
+
+Configuration
+=============
+* Enable Connect Zendesk in the configuration setting  and provide your Company Domain,
+Company Email, API key and the Password
+
+Company
+-------
+* `Cybrosys Techno Solutions <https://cybrosys.com/>`__
+
+License
+-------
+Lesser General Public License, Version 3 (LGPL v3).
+(https://www.gnu.org/licenses/lgpl-3.0-standalone.html)
+
+Credits
+-------
+* Developer:(v16) Anjana P V, Contact: odoo@cybrosys.com
+            (v17) Dhanya B , Contact: odoo@cybrosys.com
+Contacts
+--------
+* Mail Contact : odoo@cybrosys.com
+* Website : https://cybrosys.com
+
+Installation
+============
+    - www.odoo.com/documentation/16.0/setup/install.html
+    - Install our custom addon
+
+Bug Tracker
+-----------
+Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported.
+
+Maintainer
+==========
+.. image:: https://cybrosys.com/images/logo.png
+   :target: https://cybrosys.com
+This module is maintained by Cybrosys Technologies.
+For support and more information, please visit https://www.cybrosys.com
+
+Further information
+===================
+HTML Description: `<static/description/index.html>`__

odoo_zendesk_connector/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from . import models

odoo_zendesk_connector/__manifest__.py

@@ -0,0 +1,46 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+{
+    'name': 'Odoo Zendesk Connector',
+    'version': '17.0.1.0.0',
+    'category': 'Productivity',
+    'summary': """Connects Helpdesk in Odoo and Zendesk""",
+    'description': """This module will allow you to integrate the Odoo
+    helpdesk with Zendesk,enabling you to create, update, and delete tickets. 
+    Additionally, it facilitates the import and export of tickets between 
+    Odoo and Zendesk.""",
+    'author': 'Cybrosys Techno Solutions',
+    'company': 'Cybrosys Techno Solutions',
+    'maintainer': 'Cybrosys Techno Solutions',
+    'website': "https://www.cybrosys.com",
+    'depends': ['mail', 'odoo_website_helpdesk'],
+    'data': [
+        'security/ir.model.access.csv',
+        'views/import_export_ticket_views.xml',
+        'views/res_config_settings_views.xml',
+        'views/ticket_helpdesk_views.xml'],
+    'images': ['static/description/banner.jpg'],
+    'license': 'LGPL-3',
+    'installable': True,
+    'auto_install': False,
+    'application': False
+}

odoo_zendesk_connector/doc/RELEASE_NOTES.md

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+## Module <odoo_zendesk_connector>
+#### 22.07.2024
+#### Version 17.0.1.0.0
+##### ADD
+- Initial Commit for Odoo Zendesk Connector

odoo_zendesk_connector/models/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from .import import_export_ticket
+from .import res_config_settings
+from .import ticket_helpdesk

odoo_zendesk_connector/models/import_export_ticket.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import json
+import requests
+from datetime import datetime, time
+from odoo import api, fields, models, _
+from odoo.exceptions import ValidationError, UserError
+
+
+class ImportExportTicket(models.TransientModel):
+    """This class is used to import and export the tickets between odoo and
+    zendesk"""
+    _name = 'import.export.ticket'
+    _description = 'Import and Export Tickets'
+    _inherit = 'mail.thread'
+
+    start_date = fields.Date(string='Start Date',
+                             help='Mention the start date', Required=True)
+    end_date = fields.Date(string='End Date', help='Mention the end date',
+                           Required=True)
+
+    @api.constrains('start_date', 'end_date')
+    def check_start_date(self):
+        """This function is used to validate the entered date"""
+        if not self.start_date or not self.end_date:
+            raise ValidationError(_("Please provide the dates"))
+        if self.start_date > self.end_date:
+            raise ValidationError(_("Please check the date that you "
+                                    "provide"))
+
+    def action_import_tickets(self):
+        """This function is used to import the tickets from Zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        api_key = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.api_key')
+        url = f"https://{company_domain}.zendesk.com/api/v2/tickets.json"
+        headers = {
+            "Content-Type": "application/json",
+        }
+        auth = (f"{company_email}/token", api_key)
+        response = requests.get(url, headers=headers, auth=auth)
+        if response.ok:
+            tickets = response.json()["tickets"]
+            for ticket in tickets:
+                zendesk_ticket_date = datetime.strptime(
+                    ticket["created_at"],
+                    '%Y-%m-%dT%H:%M:%SZ').date()
+                if self.start_date <= zendesk_ticket_date <= self.end_date:
+                    exist_ticket = self.env['ticket.helpdesk'].search(
+                        [('zendesk_ticket_no', '=', ticket["id"])])
+                    if not exist_ticket:
+                        requester_id = ticket["requester_id"]
+                        requester_url = f'https://{company_domain}.zendesk.com/api/v2/users/{requester_id}.json'
+                        requester_response = requests.get(requester_url,
+                                                          headers=headers,
+                                                          auth=auth,
+                                                          timeout=60)
+                        if response.status_code == 200:
+                            requester_data = requester_response.json()['user']
+                            requester_name = requester_data['name']
+                            requester_email = requester_data['email']
+                            customer = self.env['res.partner'].search(
+                                [('name', '=', requester_name),
+                                 ('email', '=', requester_email)]).id
+                            if not customer:
+                                new_customer = self.env['res.partner'].create({
+                                    'name': requester_name,
+                                    'email': requester_email
+                                })
+                                customer = new_customer.id
+                            else:
+                                pass
+                            priority_field = {
+                                None: '0',
+                                'low': '1',
+                                'normal': '2',
+                                'high': '3',
+                                'urgent': '4'
+                            }
+                            priority = priority_field.get(ticket["priority"],
+                                                          '0')
+                            self.env['ticket.helpdesk'].create({
+                                "subject": ticket["subject"],
+                                "description": ticket["description"],
+                                'priority': priority,
+                                'is_ticket_from_zendesk': True,
+                                'zendesk_ticket_no': ticket["id"],
+                                'customer_id': customer,
+                                'email': requester_email,
+                            })
+            notification = {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Success!"),
+                    'message': _("Tickets are imported"
+                                 " successfully"),
+                    'sticky': False,
+                }
+            }
+        else:
+            notification = {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Error!"),
+                    'message': _(
+                        "It seems to have some issue with importing "
+                        "the tickets"),
+                    'sticky': False,
+                }
+            }
+        return notification
+
+    def action_export_tickets(self):
+        """This function is used to export tickets from odoo to zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        api_key = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.api_key')
+        export_start_date = datetime.combine(self.start_date, time.min)
+        export_end_date = datetime.combine(self.end_date, time.min)
+        headers = {'content-type': 'application/json'}
+        tickets_rec = self.env['ticket.helpdesk'].search(
+            [('create_date', '>=', export_start_date),
+             ('create_date', '<=', export_end_date),
+             ('is_ticket_from_zendesk', '=', False),
+             ])
+        for rec in tickets_rec:
+            zen_id_search_url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{rec.zendesk_ticket_no}.json'
+            zen_id_search_response = requests.get(zen_id_search_url, auth=(
+                f"{company_email}/token", api_key))
+            customer_id = None
+            if zen_id_search_response.status_code != 200:
+                priority = {
+                    '1': 'low',
+                    '2': 'normal',
+                    '3': 'high',
+                    '4': 'urgent'
+                }
+                zen_prio = 'None'
+                if rec.priority in priority:
+                    zen_prio = priority[rec.priority]
+                customer_search_url = f'https://{company_domain}.zendesk.com/api/v2/users/search.json?query=email:{rec.email}'
+                search_response = requests.get(customer_search_url,
+                                               auth=(f"{company_email}/token",
+                                                     api_key))
+                if search_response.status_code == 200:
+                    results = search_response.json().get('users')
+                    if results and len(results) > 0:
+                        customer_id = results[0]['id']
+                    else:
+                        data = {
+                            'user': {
+                                'name': rec.customer_id.name,
+                                'email': rec.email,
+                            }
+                        }
+                        user_url = f'https://{company_domain}.zendesk.com/api/v2/users.json'
+                        user_response = requests.post(user_url, json=data,
+                                                      auth=(
+                                                          f"{company_email}/token",
+                                                          api_key),
+                                                      headers=headers)
+                        if user_response.status_code == 201:
+                            customer_id = user_response.json().get('user').get(
+                                'id')
+                        else:
+                            raise UserError(_(user_response.json()['error']))
+                data = {
+                    'ticket': {'subject': rec.subject, 'priority': zen_prio,
+                               'comment': {'body': rec.description},
+                               'requester_id': customer_id}}
+                url = f'https://{company_domain}.zendesk.com/api/v2/tickets.json'
+                response = requests.post(url, data=json.dumps(data),
+                                         auth=(
+                                             f"{company_email}/token", api_key),
+                                         headers=headers)
+                if response.status_code != 201:
+                    return {
+                        'type': 'ir.actions.client',
+                        'tag': 'display_notification',
+                        'params': {
+                            'title': _("Error!"),
+                            'message': _("Problem with exporting ticket to"
+                                         " Zendesk"),
+                            'sticky': False,
+                        }
+                    }
+                if response.json().get("ticket"):
+                    rec.zendesk_ticket_no = response.json()['ticket']['id']
+        return {
+            'type': 'ir.actions.client',
+            'tag': 'display_notification',
+            'params': {
+                'title': _("Success!"),
+                'message': _("Tickets are exported successfully"),
+                'sticky': False,
+            }
+        }
+

odoo_zendesk_connector/models/res_config_settings.py

@@ -0,0 +1,82 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import requests
+from odoo import fields, models, _
+
+
+class ResConfigSettings(models.TransientModel):
+    """This function is used to add some fields in Configuration setting that
+    helps to establish the connection, and also check whether the connection is
+     established or not"""
+    _inherit = 'res.config.settings'
+
+    is_connect_zendesk = fields.Boolean(string="Connect Zendesk",
+                                        help='Do you want to connect with '
+                                             'zendesk',
+                                        config_parameter='odoo_zendesk_connector.is_connect_zendesk')
+    company_domain = fields.Char(string='Company Domain',
+                                 help="Provide the domain of your company",
+                                 config_parameter=
+                                 'odoo_zendesk_connector.company_domain')
+    company_email = fields.Char(string='Company Email',
+                                help='Email of your company',
+                                config_parameter=
+                                'odoo_zendesk_connector.company_email')
+    api_key = fields.Char(string='API', help='Generated api key',
+                          config_parameter='odoo_zendesk_connector.api_key')
+    password = fields.Char(string='Password', help='Password of Zendesk '
+                                                   'account',
+                           config_parameter='odoo_zendesk_connector.password')
+
+    def action_test_connection(self):
+        """This function is used to check whether the connection is
+        established or not"""
+        zendesk_email = self.company_email
+        zendesk_token = self.api_key
+        company_domain = self.company_domain
+        zendesk_url = f'https://{company_domain}.zendesk.com/api/v2/'
+        endpoint = 'tickets.json'
+        headers = {'Content-Type': 'application/json'}
+        auth = (zendesk_email + '/token', zendesk_token)
+        try:
+            response = requests.get(zendesk_url + endpoint, headers=headers,
+                                    auth=auth)
+            response.raise_for_status()
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Connection Test Succeeded!"),
+                    'message': _("Everything seems properly set up!"),
+                    'sticky': False,
+                }
+            }
+        except requests.exceptions.HTTPError as error:
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _('Error'),
+                    'message': _(error),
+                    'sticky': False,
+                }
+            }

odoo_zendesk_connector/models/ticket_helpdesk.py

@@ -0,0 +1,214 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import json
+import requests
+from odoo import fields, models, _
+from odoo.exceptions import UserError
+
+
+class TicketHelpdesk(models.Model):
+    """In this class there are functions for create a ticket in to zendesk,
+    update a ticket, and delete a ticket from zendesk"""
+    _inherit = 'ticket.helpdesk'
+
+    zendesk_ticket_no = fields.Char(string='Zendesk Ticket Id',
+                                    help='Shows the Id of ticket in Zendesk',
+                                    readonly=True)
+    is_ticket_from_zendesk = fields.Boolean(string='Ticket From Zendesk',
+                                            help='Is this a ticket from'
+                                                 ' Zendesk')
+    email = fields.Char(string='Email', help='Shows the email of the customer',
+                        required=True)
+
+    def action_create_to_zendesk(self):
+        """This function will help to create a ticket in Zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        password = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.password')
+        api_token = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.api_key')
+        if self.zendesk_ticket_no:
+            zen_id_search_url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{self.zendesk_ticket_no}.json'
+            zen_id_search_response = requests.get(zen_id_search_url,
+                                                  timeout=180, auth=(
+                company_email, password))
+            if zen_id_search_response.status_code == 200:
+                return {
+                    'type': 'ir.actions.client',
+                    'tag': 'display_notification',
+                    'params': {
+                        'title': _("Warning"),
+                        'message': _("Ticket already exists"),
+                        'sticky': False,
+                    },
+                }
+
+        priority = {
+            '2': 'normal',
+            '3': 'high',
+            '4': 'urgent'
+        }
+        zen_prio = priority.get(self.priority, 'None')
+        headers = {'content-type': 'application/json'}
+        customer_search_url = f'https://{company_domain}.zendesk.com/api/v2/users/search.json?query=email:{self.email}'
+        search_response = requests.get(customer_search_url,
+                                       auth=(company_email, password),
+                                       timeout=20)
+        if search_response.status_code == 200:
+            results = search_response.json().get('users')
+            if not results:
+                # Customer does not exist, create a new user
+                data = {
+                    'user': {
+                        'name': self.customer_id.name,
+                        'email': self.email,
+                    }
+                }
+                user_url = f'https://{company_domain}.zendesk.com/api/v2/users.json'
+                user_response = requests.post(user_url, json=data,
+                                              auth=(company_email, password),
+                                              headers=headers)
+                if user_response.status_code != 201:
+                    raise UserError(_(user_response.json()['error']))
+
+        data = {'ticket': {'subject': self.subject, 'priority': zen_prio,
+                           'comment': {'body': self.description},
+                           'requester': {
+                               'name': self.customer_id.name,
+                               'email': self.customer_id.email
+                           }
+                           }}
+        url = f'https://{company_domain}.zendesk.com/api/v2/tickets.json'
+        response = requests.post(url, data=json.dumps(data),
+                                 auth=(f"{company_email}/token", api_token),
+                                 headers=headers)
+        if response.status_code == 201:
+            self.zendesk_ticket_no = response.json()['ticket']['id']
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Success!"),
+                    'message': _("Successfully Created the ticket in Zendesk"),
+                    'sticky': False,
+                }
+            }
+        return {
+            'type': 'ir.actions.client',
+            'tag': 'display_notification',
+            'params': {
+                'title': _("Error!"),
+                'message': _(
+                    "Creation of Zendesk ticket seems to have failed!"),
+                'sticky': False,
+            }
+        }
+
+    def action_update_zendesk_ticket(self):
+        """This function is used to update a ticket from oddo"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        api_token=self.env['ir.config_parameter'].sudo().get_param('odoo_zendesk_connector.api_key')
+        zen_id = self.zendesk_ticket_no
+        priority = {
+            '1': 'low',
+            '2': 'normal',
+            '3': 'high',
+            '4': 'urgent'
+        }
+        zen_prio = 'None'
+        if self.priority in priority:
+            zen_prio = priority[self.priority]
+        data = {
+            'ticket': {
+                'comment': {'body': self.description},
+                'priority': zen_prio,
+                'subject': self.subject,
+                'requester': {
+                    'name': self.customer_name,  # Add the customer name field
+                    'email': self.email  # Add the customer email field
+                }
+            }
+        }
+        url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{zen_id}.json'
+        headers = {'content-type': 'application/json'}
+        response = requests.put(url, data=json.dumps(data),
+                                auth = (f"{company_email}/token", api_token),
+                                headers=headers)
+        if response.status_code != 200:
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Error!"),
+                    'message': _("Updation of the ticket seems to be failed"),
+                    'sticky': False,
+                }
+            }
+        return {
+            'type': 'ir.actions.client',
+            'tag': 'display_notification',
+            'params': {
+                'title': _("Success!"),
+                'message': _("Successfully Updated the ticket"),
+                'sticky': False,
+            }
+        }
+
+    def action_delete_zendesk_ticket(self):
+        """This function is used to delete a ticket from zendesk"""
+        company_domain = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_domain')
+        company_email = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.company_email')
+        api_token = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_zendesk_connector.api_key')
+        zendesk_id = self.zendesk_ticket_no
+        headers = {'Content-Type': 'application/json'}
+        url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{zendesk_id}.json'
+        response = requests.delete(url, auth=(f"{company_email}/token", api_token),
+                                   headers=headers, timeout=180)
+        if response.status_code == 204:
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Success!"),
+                    'message': _("Successfully deleted the tickets"),
+                    'sticky': False,
+                }
+            }
+        else:
+            return {
+                'type': 'ir.actions.client',
+                'tag': 'display_notification',
+                'params': {
+                    'title': _("Error"),
+                    'message': _("Have issues with deleting the ticket"),
+                    'sticky': False,
+                }
+            }

odoo_zendesk_connector/security/ir.model.access.csv

@@ -0,0 +1,3 @@
+id,name,model_id/id,group_id/id,perm_read,perm_write,perm_create,perm_unlink
+access_help_ticket,access.ticket.helpdesk,odoo_website_helpdesk.model_ticket_helpdesk,base.group_user,1,1,1,1
+access_import_export_ticket,access.import.export.ticket,model_import_export_ticket,base.group_user,1,1,1,1

odoo_zendesk_connector/views/import_export_ticket_views.xml

@@ -0,0 +1,44 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+<!--    Form view of the model import.export.ticket-->
+    <record id="import_export_ticket_view_form" model="ir.ui.view">
+        <field name="name">import.export.ticket.view.form</field>
+        <field name="model">import.export.ticket</field>
+        <field name="arch" type="xml">
+            <form>
+                <sheet>
+                    <group col="5">
+                        <group colspan="2">
+                            <field name="start_date"/>
+                            <field name="end_date"/>
+                            <footer>
+                            <button class="oe_highlight" name="action_import_tickets" string="Import" type="object"/>
+                            <button class="oe_highlight" name="action_export_tickets" string="Export" type="object"/>
+                            </footer>
+                        </group>
+                    </group>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids"/>
+                    <field name="message_ids"/>
+                </div>
+            </form>
+        </field>
+    </record>
+<!--    Action of the model import.export.ticket-->
+  <record id="import_export_ticket_action" model="ir.actions.act_window">
+    <field name="name">Import/Export Tickets</field>
+    <field name="type">ir.actions.act_window</field>
+    <field name="res_model">import.export.ticket</field>
+    <field name="view_mode">form</field>
+    <field name="view_id" ref="import_export_ticket_view_form"/>
+    <field name="target">new</field>
+</record>
+<!--    Menu for importing and exporting  tickets-->
+    <menuitem
+        id="import_export_ticket_menu"
+        name="Import/Export Tickets"
+        action="import_export_ticket_action"
+        parent="odoo_website_helpdesk.menu_helpdesk_configuration"
+        sequence="1"/>
+</odoo>

odoo_zendesk_connector/views/res_config_settings_views.xml

@@ -0,0 +1,77 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+<!--    Inherited the form view of res.config.settings and add some fields for
+        giving the credentials of zendesk-->
+    <record id="res_config_settings_view_form" model="ir.ui.view">
+        <field name="name">res.config.settings.view.form.inherit.odoo.zendesk.connector</field>
+        <field name="model">res.config.settings</field>
+        <field name="inherit_id" ref="base.res_config_settings_view_form"/>
+        <field name="arch" type="xml">
+              <xpath expr="//div[@data-key='helpdesk_ticket']" position="inside">
+                  <h2>Connect Zendesk</h2>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-12 col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane">
+                                <field name="is_connect_zendesk"/>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <label for="is_connect_zendesk"/>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-12 col-lg-6 o_setting_box"
+                             invisible="is_connect_zendesk == False">
+                            <div class="o_setting_right_pane">
+                                <label for="company_domain"/>
+                                <div class="content-group">
+                                    <div class="mt16">
+                                        <field name="company_domain"/>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                         <div class="col-12 col-lg-6 o_setting_box"
+                              invisible="is_connect_zendesk==False">
+                            <div class="o_setting_right_pane">
+                            <label for="company_email"/>
+                                <div class="content-group">
+                                <div class="mt16">
+                                    <field name="company_email"/>
+                                </div>
+                                </div>
+                            </div>
+                         </div>
+                  <div class="col-12 col-lg-6 o_setting_box"
+                       invisible="is_connect_zendesk== False">
+                      <div class="o_setting_right_pane">
+                          <label for="api_key"/>
+                          <div class="content-group">
+                              <div class="mt16">
+                                  <field name="api_key"/>
+                              </div>
+                          </div>
+                      </div>
+                  </div>
+                         <div class="col-12 col-lg-6 o_setting_box"
+                              invisible="is_connect_zendesk ==False">
+                            <div class="o_setting_right_pane">
+                            <label for="password"/>
+                                <div class="content-group">
+                                <div class="mt16">
+                                    <field name="password" password="True"/>
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                  <div class="col-12 col-lg-6 o_setting_box">
+                      <div class="o_setting_right_pane">
+                          <button class="oe_highlight" name="action_test_connection" string="Test Connection" type="object"
+                     invisible="is_connect_zendesk== False"/>
+                      </div>
+                  </div>
+                </div>
+            </xpath>
+        </field>
+    </record>
+</odoo>

odoo_zendesk_connector/views/ticket_helpdesk_views.xml

@@ -0,0 +1,26 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+<!--    Inherited the form view of  help.ticket and to add some fields and some button-->
+    <record id="ticket_helpdesk_view_form" model="ir.ui.view">
+        <field name="name">ticket.helpdesk.view.form.inherit.odoo.zendesk.connector</field>
+        <field name="model">ticket.helpdesk</field>
+        <field name="inherit_id" ref="odoo_website_helpdesk.ticket_helpdesk_view_form"/>
+        <field name="arch" type="xml">
+           <xpath expr="//field[@name='email']" position="attributes">
+                    <attribute name="required">1</attribute>
+           </xpath>
+            <field name="end_date" position="after">
+                <field name="zendesk_ticket_no"/>
+                <field name="is_ticket_from_zendesk" invisible="1"/>
+            </field>
+                <xpath expr="//header" position="inside">
+                    <button string="Create to Zendesk"
+                            type="object" name="action_create_to_zendesk"/>
+                     <button string="Update"
+                            type="object" name="action_update_zendesk_ticket"/>
+                     <button string="Delete From Zendesk"
+                            type="object" name="action_delete_zendesk_ticket"/>
+                </xpath>
+        </field>
+    </record>
+</odoo>