diff --git a/odoo_zendesk_connector/README.rst b/odoo_zendesk_connector/README.rst new file mode 100644 index 000000000..73c2b863e --- /dev/null +++ b/odoo_zendesk_connector/README.rst @@ -0,0 +1,52 @@ +.. image:: https://img.shields.io/badge/licence-LGPL--3-green.svg + :target: https://www.gnu.org/licenses/lgpl-3.0-standalone.html + :alt: License: LGPL-3 + +Odoo Zendesk Connector +======================= +* This module will allow you to integrate the Odoo helpdesk with Zendesk, + enabling you to create, update, and delete tickets. Additionally, it facilitates + the import and export of tickets between Odoo and Zendesk. + +Configuration +============= +* Enable Connect Zendesk in the configuration setting and provide your Company Domain, +Company Email, API key and the Password + +Company +------- +* `Cybrosys Techno Solutions `__ + +License +------- +Lesser General Public License, Version 3 (LGPL v3). +(https://www.gnu.org/licenses/lgpl-3.0-standalone.html) + +Credits +------- +* Developer:(v16) Anjana P V, Contact: odoo@cybrosys.com + (v17) Dhanya B , Contact: odoo@cybrosys.com +Contacts +-------- +* Mail Contact : odoo@cybrosys.com +* Website : https://cybrosys.com + +Installation +============ + - www.odoo.com/documentation/16.0/setup/install.html + - Install our custom addon + +Bug Tracker +----------- +Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. + +Maintainer +========== +.. image:: https://cybrosys.com/images/logo.png + :target: https://cybrosys.com +This module is maintained by Cybrosys Technologies. +For support and more information, please visit https://www.cybrosys.com + +Further information +=================== +HTML Description: ``__ diff --git a/odoo_zendesk_connector/__init__.py b/odoo_zendesk_connector/__init__.py new file mode 100644 index 000000000..097bdb395 --- /dev/null +++ b/odoo_zendesk_connector/__init__.py @@ -0,0 +1,22 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2024-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from . import models diff --git a/odoo_zendesk_connector/__manifest__.py b/odoo_zendesk_connector/__manifest__.py new file mode 100644 index 000000000..a017b7982 --- /dev/null +++ b/odoo_zendesk_connector/__manifest__.py @@ -0,0 +1,46 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2024-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +{ + 'name': 'Odoo Zendesk Connector', + 'version': '17.0.1.0.0', + 'category': 'Productivity', + 'summary': """Connects Helpdesk in Odoo and Zendesk""", + 'description': """This module will allow you to integrate the Odoo + helpdesk with Zendesk,enabling you to create, update, and delete tickets. + Additionally, it facilitates the import and export of tickets between + Odoo and Zendesk.""", + 'author': 'Cybrosys Techno Solutions', + 'company': 'Cybrosys Techno Solutions', + 'maintainer': 'Cybrosys Techno Solutions', + 'website': "https://www.cybrosys.com", + 'depends': ['mail', 'odoo_website_helpdesk'], + 'data': [ + 'security/ir.model.access.csv', + 'views/import_export_ticket_views.xml', + 'views/res_config_settings_views.xml', + 'views/ticket_helpdesk_views.xml'], + 'images': ['static/description/banner.jpg'], + 'license': 'LGPL-3', + 'installable': True, + 'auto_install': False, + 'application': False +} diff --git a/odoo_zendesk_connector/doc/RELEASE_NOTES.md b/odoo_zendesk_connector/doc/RELEASE_NOTES.md new file mode 100644 index 000000000..f93d54f20 --- /dev/null +++ b/odoo_zendesk_connector/doc/RELEASE_NOTES.md @@ -0,0 +1,5 @@ +## Module +#### 22.07.2024 +#### Version 17.0.1.0.0 +##### ADD +- Initial Commit for Odoo Zendesk Connector diff --git a/odoo_zendesk_connector/models/__init__.py b/odoo_zendesk_connector/models/__init__.py new file mode 100644 index 000000000..1b4518f34 --- /dev/null +++ b/odoo_zendesk_connector/models/__init__.py @@ -0,0 +1,24 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2024-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from .import import_export_ticket +from .import res_config_settings +from .import ticket_helpdesk diff --git a/odoo_zendesk_connector/models/import_export_ticket.py b/odoo_zendesk_connector/models/import_export_ticket.py new file mode 100644 index 000000000..9b7b0c680 --- /dev/null +++ b/odoo_zendesk_connector/models/import_export_ticket.py @@ -0,0 +1,225 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2024-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +import json +import requests +from datetime import datetime, time +from odoo import api, fields, models, _ +from odoo.exceptions import ValidationError, UserError + + +class ImportExportTicket(models.TransientModel): + """This class is used to import and export the tickets between odoo and + zendesk""" + _name = 'import.export.ticket' + _description = 'Import and Export Tickets' + _inherit = 'mail.thread' + + start_date = fields.Date(string='Start Date', + help='Mention the start date', Required=True) + end_date = fields.Date(string='End Date', help='Mention the end date', + Required=True) + + @api.constrains('start_date', 'end_date') + def check_start_date(self): + """This function is used to validate the entered date""" + if not self.start_date or not self.end_date: + raise ValidationError(_("Please provide the dates")) + if self.start_date > self.end_date: + raise ValidationError(_("Please check the date that you " + "provide")) + + def action_import_tickets(self): + """This function is used to import the tickets from Zendesk""" + company_domain = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_domain') + company_email = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_email') + api_key = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.api_key') + url = f"https://{company_domain}.zendesk.com/api/v2/tickets.json" + headers = { + "Content-Type": "application/json", + } + auth = (f"{company_email}/token", api_key) + response = requests.get(url, headers=headers, auth=auth) + if response.ok: + tickets = response.json()["tickets"] + for ticket in tickets: + zendesk_ticket_date = datetime.strptime( + ticket["created_at"], + '%Y-%m-%dT%H:%M:%SZ').date() + if self.start_date <= zendesk_ticket_date <= self.end_date: + exist_ticket = self.env['ticket.helpdesk'].search( + [('zendesk_ticket_no', '=', ticket["id"])]) + if not exist_ticket: + requester_id = ticket["requester_id"] + requester_url = f'https://{company_domain}.zendesk.com/api/v2/users/{requester_id}.json' + requester_response = requests.get(requester_url, + headers=headers, + auth=auth, + timeout=60) + if response.status_code == 200: + requester_data = requester_response.json()['user'] + requester_name = requester_data['name'] + requester_email = requester_data['email'] + customer = self.env['res.partner'].search( + [('name', '=', requester_name), + ('email', '=', requester_email)]).id + if not customer: + new_customer = self.env['res.partner'].create({ + 'name': requester_name, + 'email': requester_email + }) + customer = new_customer.id + else: + pass + priority_field = { + None: '0', + 'low': '1', + 'normal': '2', + 'high': '3', + 'urgent': '4' + } + priority = priority_field.get(ticket["priority"], + '0') + self.env['ticket.helpdesk'].create({ + "subject": ticket["subject"], + "description": ticket["description"], + 'priority': priority, + 'is_ticket_from_zendesk': True, + 'zendesk_ticket_no': ticket["id"], + 'customer_id': customer, + 'email': requester_email, + }) + notification = { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Success!"), + 'message': _("Tickets are imported" + " successfully"), + 'sticky': False, + } + } + else: + notification = { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Error!"), + 'message': _( + "It seems to have some issue with importing " + "the tickets"), + 'sticky': False, + } + } + return notification + + def action_export_tickets(self): + """This function is used to export tickets from odoo to zendesk""" + company_domain = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_domain') + company_email = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_email') + api_key = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.api_key') + export_start_date = datetime.combine(self.start_date, time.min) + export_end_date = datetime.combine(self.end_date, time.min) + headers = {'content-type': 'application/json'} + tickets_rec = self.env['ticket.helpdesk'].search( + [('create_date', '>=', export_start_date), + ('create_date', '<=', export_end_date), + ('is_ticket_from_zendesk', '=', False), + ]) + for rec in tickets_rec: + zen_id_search_url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{rec.zendesk_ticket_no}.json' + zen_id_search_response = requests.get(zen_id_search_url, auth=( + f"{company_email}/token", api_key)) + customer_id = None + if zen_id_search_response.status_code != 200: + priority = { + '1': 'low', + '2': 'normal', + '3': 'high', + '4': 'urgent' + } + zen_prio = 'None' + if rec.priority in priority: + zen_prio = priority[rec.priority] + customer_search_url = f'https://{company_domain}.zendesk.com/api/v2/users/search.json?query=email:{rec.email}' + search_response = requests.get(customer_search_url, + auth=(f"{company_email}/token", + api_key)) + if search_response.status_code == 200: + results = search_response.json().get('users') + if results and len(results) > 0: + customer_id = results[0]['id'] + else: + data = { + 'user': { + 'name': rec.customer_id.name, + 'email': rec.email, + } + } + user_url = f'https://{company_domain}.zendesk.com/api/v2/users.json' + user_response = requests.post(user_url, json=data, + auth=( + f"{company_email}/token", + api_key), + headers=headers) + if user_response.status_code == 201: + customer_id = user_response.json().get('user').get( + 'id') + else: + raise UserError(_(user_response.json()['error'])) + data = { + 'ticket': {'subject': rec.subject, 'priority': zen_prio, + 'comment': {'body': rec.description}, + 'requester_id': customer_id}} + url = f'https://{company_domain}.zendesk.com/api/v2/tickets.json' + response = requests.post(url, data=json.dumps(data), + auth=( + f"{company_email}/token", api_key), + headers=headers) + if response.status_code != 201: + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Error!"), + 'message': _("Problem with exporting ticket to" + " Zendesk"), + 'sticky': False, + } + } + if response.json().get("ticket"): + rec.zendesk_ticket_no = response.json()['ticket']['id'] + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Success!"), + 'message': _("Tickets are exported successfully"), + 'sticky': False, + } + } + diff --git a/odoo_zendesk_connector/models/res_config_settings.py b/odoo_zendesk_connector/models/res_config_settings.py new file mode 100644 index 000000000..aefdd23e2 --- /dev/null +++ b/odoo_zendesk_connector/models/res_config_settings.py @@ -0,0 +1,82 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2024-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +import requests +from odoo import fields, models, _ + + +class ResConfigSettings(models.TransientModel): + """This function is used to add some fields in Configuration setting that + helps to establish the connection, and also check whether the connection is + established or not""" + _inherit = 'res.config.settings' + + is_connect_zendesk = fields.Boolean(string="Connect Zendesk", + help='Do you want to connect with ' + 'zendesk', + config_parameter='odoo_zendesk_connector.is_connect_zendesk') + company_domain = fields.Char(string='Company Domain', + help="Provide the domain of your company", + config_parameter= + 'odoo_zendesk_connector.company_domain') + company_email = fields.Char(string='Company Email', + help='Email of your company', + config_parameter= + 'odoo_zendesk_connector.company_email') + api_key = fields.Char(string='API', help='Generated api key', + config_parameter='odoo_zendesk_connector.api_key') + password = fields.Char(string='Password', help='Password of Zendesk ' + 'account', + config_parameter='odoo_zendesk_connector.password') + + def action_test_connection(self): + """This function is used to check whether the connection is + established or not""" + zendesk_email = self.company_email + zendesk_token = self.api_key + company_domain = self.company_domain + zendesk_url = f'https://{company_domain}.zendesk.com/api/v2/' + endpoint = 'tickets.json' + headers = {'Content-Type': 'application/json'} + auth = (zendesk_email + '/token', zendesk_token) + try: + response = requests.get(zendesk_url + endpoint, headers=headers, + auth=auth) + response.raise_for_status() + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Connection Test Succeeded!"), + 'message': _("Everything seems properly set up!"), + 'sticky': False, + } + } + except requests.exceptions.HTTPError as error: + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _('Error'), + 'message': _(error), + 'sticky': False, + } + } diff --git a/odoo_zendesk_connector/models/ticket_helpdesk.py b/odoo_zendesk_connector/models/ticket_helpdesk.py new file mode 100644 index 000000000..ab3a761bb --- /dev/null +++ b/odoo_zendesk_connector/models/ticket_helpdesk.py @@ -0,0 +1,214 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2024-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +import json +import requests +from odoo import fields, models, _ +from odoo.exceptions import UserError + + +class TicketHelpdesk(models.Model): + """In this class there are functions for create a ticket in to zendesk, + update a ticket, and delete a ticket from zendesk""" + _inherit = 'ticket.helpdesk' + + zendesk_ticket_no = fields.Char(string='Zendesk Ticket Id', + help='Shows the Id of ticket in Zendesk', + readonly=True) + is_ticket_from_zendesk = fields.Boolean(string='Ticket From Zendesk', + help='Is this a ticket from' + ' Zendesk') + email = fields.Char(string='Email', help='Shows the email of the customer', + required=True) + + def action_create_to_zendesk(self): + """This function will help to create a ticket in Zendesk""" + company_domain = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_domain') + company_email = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_email') + password = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.password') + api_token = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.api_key') + if self.zendesk_ticket_no: + zen_id_search_url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{self.zendesk_ticket_no}.json' + zen_id_search_response = requests.get(zen_id_search_url, + timeout=180, auth=( + company_email, password)) + if zen_id_search_response.status_code == 200: + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Warning"), + 'message': _("Ticket already exists"), + 'sticky': False, + }, + } + + priority = { + '2': 'normal', + '3': 'high', + '4': 'urgent' + } + zen_prio = priority.get(self.priority, 'None') + headers = {'content-type': 'application/json'} + customer_search_url = f'https://{company_domain}.zendesk.com/api/v2/users/search.json?query=email:{self.email}' + search_response = requests.get(customer_search_url, + auth=(company_email, password), + timeout=20) + if search_response.status_code == 200: + results = search_response.json().get('users') + if not results: + # Customer does not exist, create a new user + data = { + 'user': { + 'name': self.customer_id.name, + 'email': self.email, + } + } + user_url = f'https://{company_domain}.zendesk.com/api/v2/users.json' + user_response = requests.post(user_url, json=data, + auth=(company_email, password), + headers=headers) + if user_response.status_code != 201: + raise UserError(_(user_response.json()['error'])) + + data = {'ticket': {'subject': self.subject, 'priority': zen_prio, + 'comment': {'body': self.description}, + 'requester': { + 'name': self.customer_id.name, + 'email': self.customer_id.email + } + }} + url = f'https://{company_domain}.zendesk.com/api/v2/tickets.json' + response = requests.post(url, data=json.dumps(data), + auth=(f"{company_email}/token", api_token), + headers=headers) + if response.status_code == 201: + self.zendesk_ticket_no = response.json()['ticket']['id'] + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Success!"), + 'message': _("Successfully Created the ticket in Zendesk"), + 'sticky': False, + } + } + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Error!"), + 'message': _( + "Creation of Zendesk ticket seems to have failed!"), + 'sticky': False, + } + } + + def action_update_zendesk_ticket(self): + """This function is used to update a ticket from oddo""" + company_domain = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_domain') + company_email = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_email') + api_token=self.env['ir.config_parameter'].sudo().get_param('odoo_zendesk_connector.api_key') + zen_id = self.zendesk_ticket_no + priority = { + '1': 'low', + '2': 'normal', + '3': 'high', + '4': 'urgent' + } + zen_prio = 'None' + if self.priority in priority: + zen_prio = priority[self.priority] + data = { + 'ticket': { + 'comment': {'body': self.description}, + 'priority': zen_prio, + 'subject': self.subject, + 'requester': { + 'name': self.customer_name, # Add the customer name field + 'email': self.email # Add the customer email field + } + } + } + url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{zen_id}.json' + headers = {'content-type': 'application/json'} + response = requests.put(url, data=json.dumps(data), + auth = (f"{company_email}/token", api_token), + headers=headers) + if response.status_code != 200: + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Error!"), + 'message': _("Updation of the ticket seems to be failed"), + 'sticky': False, + } + } + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Success!"), + 'message': _("Successfully Updated the ticket"), + 'sticky': False, + } + } + + def action_delete_zendesk_ticket(self): + """This function is used to delete a ticket from zendesk""" + company_domain = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_domain') + company_email = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.company_email') + api_token = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_zendesk_connector.api_key') + zendesk_id = self.zendesk_ticket_no + headers = {'Content-Type': 'application/json'} + url = f'https://{company_domain}.zendesk.com/api/v2/tickets/{zendesk_id}.json' + response = requests.delete(url, auth=(f"{company_email}/token", api_token), + headers=headers, timeout=180) + if response.status_code == 204: + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Success!"), + 'message': _("Successfully deleted the tickets"), + 'sticky': False, + } + } + else: + return { + 'type': 'ir.actions.client', + 'tag': 'display_notification', + 'params': { + 'title': _("Error"), + 'message': _("Have issues with deleting the ticket"), + 'sticky': False, + } + } diff --git a/odoo_zendesk_connector/security/ir.model.access.csv b/odoo_zendesk_connector/security/ir.model.access.csv new file mode 100644 index 000000000..e6662cf89 --- /dev/null +++ b/odoo_zendesk_connector/security/ir.model.access.csv @@ -0,0 +1,3 @@ +id,name,model_id/id,group_id/id,perm_read,perm_write,perm_create,perm_unlink +access_help_ticket,access.ticket.helpdesk,odoo_website_helpdesk.model_ticket_helpdesk,base.group_user,1,1,1,1 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+
+
+
+
+ +
+
+
+ Community +
+
+ Odoo.sh +
+
+
+
+
+
+

+ Odoo Zendesk Connector

+

+ Connect the Odoo with Zendesk

+ +
+ +
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+
+

+ Key Highlights +

+
+
+
+
+
+ +
+
+

+ One click API integration. +

+
+
+
+
+
+ +
+
+

+ Can easily Create a ticket to Zendesk +

+
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+
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+
+ +
+
+

It is possible to update and delete a + zendesk ticket

+
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+
+
+
+ +
+
+

+ Synchronized the stages and priorities of a ticket

+
+
+
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+ +
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+

+ Synchronized the contacts

+
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+ +
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+

+ Customise stages or use predefined stages for seeing the status of ticket

+
+
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+
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+ +
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+
+ +
+
+

+ Create an account in Zendesk +

+

https://www.zendesk.com/in/login/ +

+
+
+
+
+
+
+ +
+
+

+ From your account go to Admin Center

+
+
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+
+
+ +
+
+

+ From Admin Center go to Apps and integrations and select + Zendesk API

+
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+
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+ + +
+
+

+ From Zendesk API activate password access and Token access.

+
+
+
+
+
+
+ +
+
+

+ Company domain

+
+
+
+
+
+
+ +
+
+

+ Give the credentials and enable connection.

+
+
+
+
+
+
+ +
+
+

+ Create a zendesk ticket by clicking the button

+
+
+
+
+
+
+ +
+
+

+ Can see the ticket in Zendesk

+
+
+
+ +
+
+
+ +
+
+

+ After creating the ticket in Zendesk we can see the + iI of that ticket corresponding in the Zendesk

+
+
+
+
+
+
+ +
+
+

+ Can update a ticket, simply by clicking UPDATE button

+
+
+
+
+
+
+ +
+
+

+ Can see the Updated ticket in the Zendesk

+
+
+
+
+
+
+ +
+
+

+ By clicking on the button 'Delete From Zendesk' can easily delete + that ticket from the Zendesk

+
+
+
+
+
+
+ +
+
+

+ Can see that ticket is deleted

+
+
+
+
+
+
+ +
+
+

+ To import/export tickets, click on the menu 'Import/Export Tickets

+
+
+
+
+
+
+ +
+
+

+ Can see a wizard will open and in that you can provide two dates, + between in which we want to import/export tickets

+
+
+
+
+
+
+ +
+
+

+ Can see the exported two tickets

+
+
+
+
+
+
+ +
+
+

+ To import the tickets

+
+
+
+
+
+
+ +
+
+

+ Can see all the imported tickets

+
+
+
+
+
+
+
    +
  • + Can easily Create,update,delete a ticket to Zendesk +
    • +
  • + Can synchronize the contacts. +
    • +
+
+
+
+
+
+
Version + 17.0.1.0.0|Released on:22th July 2024 +
+

+ + Initial Commit for Odoo Zendesk Connector.

+
+
+
+
+
+
+
+

+ Related Products

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+ Our Services

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Hire + Odoo Developer

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Odoo + Licensing Consultancy

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+ Our Services

+ +
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+ service-icon +
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+

Odoo + Customization

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+ service-icon +
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Odoo + Implementation

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+
+ service-icon +
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+

Odoo + Support

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+
+
+
+ service-icon +
+
+

Hire + Odoo Developer

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+ +
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+ service-icon +
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+

Odoo + Integration

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+

Odoo + Migration

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+
+
+ service-icon +
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+

Odoo + Consultancy

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+ service-icon +
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Odoo + Implementation

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+ service-icon +
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Odoo + Licensing Consultancy

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+ Our Industries

+ +
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+ +

Trading

+

Easily procure and sell your products

+
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+ +

POS

+

Easy configuration and convivial experience

+
+
+
+
+ +

+ Education

+

A platform for educational management

+
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+
+
+ +

+ Manufacturing

+

Plan, track and schedule your operations

+
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+
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+ +

E-commerce & + Website

+

Mobile friendly, awe-inspiring product pages

+
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Service + Management

+

Keep track of services and invoice

+
+
+
+
+ +

+ Restaurant

+

Run your bar or restaurant methodically

+
+
+
+
+ +

Hotel + Management

+

An all-inclusive hotel management application

+
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+
+
+
+

+ Support

+
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+ +
+ Need + Help? +

Got + questions or need help? Get in touch.

+
odoo@cybrosys.com +
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+ +
+ WhatsApp +

Say hi to + us on WhatsApp!

+
+91 + 99456767686 +
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+
+ + + + + + diff --git a/odoo_zendesk_connector/views/import_export_ticket_views.xml b/odoo_zendesk_connector/views/import_export_ticket_views.xml new file mode 100644 index 000000000..539a869f6 --- /dev/null +++ b/odoo_zendesk_connector/views/import_export_ticket_views.xml @@ -0,0 +1,44 @@ + + + + + import.export.ticket.view.form + import.export.ticket + +
+ + + + + +
+
+ + + +
+ + +
+
+ + + + + Import/Export Tickets + ir.actions.act_window + import.export.ticket + form + + new + + + + diff --git a/odoo_zendesk_connector/views/res_config_settings_views.xml b/odoo_zendesk_connector/views/res_config_settings_views.xml new file mode 100644 index 000000000..ed514a74d --- /dev/null +++ b/odoo_zendesk_connector/views/res_config_settings_views.xml @@ -0,0 +1,77 @@ + + + + + res.config.settings.view.form.inherit.odoo.zendesk.connector + res.config.settings + + + +

Connect Zendesk

+
+
+
+ +
+
+
+
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+
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+
+ + + + diff --git a/odoo_zendesk_connector/views/ticket_helpdesk_views.xml b/odoo_zendesk_connector/views/ticket_helpdesk_views.xml new file mode 100644 index 000000000..1a31f85d6 --- /dev/null +++ b/odoo_zendesk_connector/views/ticket_helpdesk_views.xml @@ -0,0 +1,26 @@ + + + + + ticket.helpdesk.view.form.inherit.odoo.zendesk.connector + ticket.helpdesk + + + + 1 + + + + + + +