[ADD] Initial Commit 'odoo_website_helpdesk'

odoo_website_helpdesk/README.rst

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+Website Helpdesk Support Ticket Management
+=========================================
+* HelpDesk Support for Odoo 16 community editions
+
+Installation
+============
+	- www.odoo.com/documentation/16.0/setup/install.html
+	- Install our custom addon
+
+License
+-------
+General Public License, Version 3 (LGPL v3).
+(https://www.odoo.com/documentation/user/15.0/legal/licenses/licenses.html)
+
+Company
+-------
+* 'Cybrosys Techno Solutions <https://cybrosys.com/>`__
+
+Credits
+-------
+* Developer:
+(v16) Robin @ Cybrosys
+
+
+Contacts
+--------
+* Mail Contact : odoo@cybrosys.com
+
+Bug Tracker
+-----------
+Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported.
+
+Maintainer
+==========
+This module is maintained by Cybrosys Technologies.
+
+For support and more information, please visit https://www.cybrosys.com
+
+Further information
+===================
+HTML Description: `<static/description/index.html>`__
+

odoo_website_helpdesk/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+
+from . import controller
+from . import models

odoo_website_helpdesk/__manifest__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+
+{
+    'name': "Website Helpdesk Support Ticket Management V16",
+    'version': '16.0.1.0.0',
+    'summary': """Website Helpdesk Support Ticket Management for V16 Community""",
+    'description': """Website Helpdesk Support Ticket Management for V16 Community, Helpdesk, helpdesk, support, ticket""",
+    'author': "Cybrosys Techno Solutions",
+    'company': 'Cybrosys Techno Solutions',
+    'maintainer': 'Cybrosys Techno Solutions',
+    'category': 'Website',
+    'depends': ['website', 'project', 'sale_project', 'hr_timesheet'],
+    'data': [
+        'security/ir.model.access.csv',
+        'views/helpdesk.xml',
+        'views/team.xml',
+        'views/res_config_settings.xml',
+        'views/website_form.xml',
+        'views/report.xml',
+        'views/helpdesk.xml',
+        'views/helpdesk_views.xml',
+        'views/portal.xml',
+
+        'data/ticket_sequence.xml',
+        'data/ticket_stage_data.xml',
+    ],
+    'assets': {
+        'web.assets_frontend': [
+            'odoo_website_helpdesk/static/src/js/ticket_details.js',
+        ],
+    },
+    'images': ['static/description/banner.png'],
+    'license': 'LGPL-3',
+    'installable': True,
+    'auto_install': False,
+    'application': False,
+}

odoo_website_helpdesk/controller/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+
+from . import website_form
+from . import portal

odoo_website_helpdesk/controller/portal.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+
+from odoo import http
+from odoo.addons.portal.controllers import portal
+from odoo.http import request
+
+
+class TicketPortal(portal.CustomerPortal):
+
+    def _prepare_home_portal_values(self, counters):
+        values = super()._prepare_home_portal_values(counters)
+        if 'ticket_count' in counters:
+            ticket_count = request.env['help.ticket'].search_count(
+                self._get_tickets_domain()) if request.env[
+                'help.ticket'].check_access_rights(
+                'read', raise_exception=False) else 0
+            values['ticket_count'] = ticket_count
+        return values
+
+    # checking domain:
+    def _get_tickets_domain(self):
+        return [('customer_id', '=', request.env.user.partner_id.id)]
+
+    @http.route(['/my/tickets'], type='http', auth="user", website=True)
+    def portal_my_tickets(self):
+        domain = self._get_tickets_domain()
+        tickets = request.env['help.ticket'].search(domain)
+        values = {
+            'default_url': "/my/tickets",
+            'tickets': tickets,
+            'page_name': 'ticket',
+        }
+        return request.render("odoo_website_helpdesk.portal_my_tickets",
+                              values)
+
+
+class WebsiteDesk(http.Controller):
+
+    @http.route(['/helpdesk_ticket'], type='http', auth="public", website=True,
+                sitemap=True)
+    def helpdesk_ticket(self, **kwargs):
+        return request.render('odoo_website_helpdesk.ticket_form')

odoo_website_helpdesk/controller/website_form.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import base64
+import json
+
+from psycopg2 import IntegrityError
+
+from odoo import _
+from odoo.addons.website.controllers.form import WebsiteForm
+from odoo.exceptions import ValidationError
+from odoo.http import request
+
+
+class WebsiteFormInherit(WebsiteForm):
+
+    def _handle_website_form(self, model_name, **kwargs):
+        if model_name == 'help.ticket':
+
+            rec_val = {
+                'customer_name': kwargs.get('customer_name'),
+                'subject': kwargs.get('subject'),
+                'description': kwargs.get('description'),
+                'email': kwargs.get('email_from'),
+                'phone': kwargs.get('phone'),
+                'priority': kwargs.get('priority'),
+                'stage_id': request.env['ticket.stage'].search(
+                    [('name', '=', 'Inbox')], limit=1).id,
+
+            }
+            partner = request.env['res.partner'].sudo().search(
+                [('name', '=', kwargs.get('customer_name')),
+                 ('email', '=', kwargs.get('email_from'))], limit=1)
+            if partner:
+                rec_val['customer_id'] = partner.id
+            else:
+                rec_val['public_ticket'] = True
+
+            ticket_id = request.env['help.ticket'].sudo().create(rec_val)
+            request.session['ticket_number'] = ticket_id.name
+            request.session['ticket_id'] = ticket_id.id
+            model_record = request.env['ir.model'].sudo().search(
+                [('model', '=', model_name)])
+            data = self.extract_data(model_record, request.params)
+            if 'ticket_attachment' in request.params or request.httprequest.files or data.get(
+                    'attachments'):
+                attached_files = data.get('attachments')
+                for attachment in attached_files:
+                    attached_file = attachment.read()
+                    request.env['ir.attachment'].sudo().create({
+                        'name': attachment.filename,
+                        'res_model': 'help.ticket',
+                        'res_id': ticket_id.id,
+                        'type': 'binary',
+                        'datas': base64.encodebytes(attached_file),
+                    })
+            request.session['form_builder_model_model'] = model_record.model
+            request.session['form_builder_model'] = model_record.name
+            request.session['form_builder_id'] = ticket_id.id
+            return json.dumps({'id': ticket_id.id})
+        else:
+            model_record = request.env['ir.model'].sudo().search(
+                [('model', '=', model_name)])
+            if not model_record:
+                return json.dumps({
+                    'error': _("The form's specified model does not exist")
+                })
+            try:
+                data = self.extract_data(model_record, request.params)
+            # If we encounter an issue while extracting data
+            except ValidationError as e:
+                return json.dumps({'error_fields': e.args[0]})
+            try:
+                id_record = self.insert_record(request, model_record,
+                                               data['record'], data['custom'],
+                                               data.get('meta'))
+                if id_record:
+                    self.insert_attachment(model_record, id_record,
+                                           data['attachments'])
+                    # in case of an email, we want to send it immediately instead of waiting
+                    # for the email queue to process
+                    if model_name == 'mail.mail':
+                        request.env[model_name].sudo().browse(id_record).send()
+
+            # Some fields have additional SQL constraints that we can't check generically
+            # Ex: crm.lead.probability which is a float between 0 and 1
+            # TODO: How to get the name of the erroneous field ?
+            except IntegrityError:
+                return json.dumps(False)
+
+            request.session['form_builder_model_model'] = model_record.model
+            request.session['form_builder_model'] = model_record.name
+            request.session['form_builder_id'] = id_record
+
+            return json.dumps({'id': id_record})

odoo_website_helpdesk/data/ticket_sequence.xml

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+<odoo>
+    <record id="sequence_help_ticket_seq" model="ir.sequence">
+        <field name="name">Helpdesk</field>
+        <field name="code">help.ticket</field>
+        <field name="prefix">TKT</field>
+        <field name="padding">5</field>
+        <field eval="1" name="number_increment"/>
+        <field eval="False" name="company_id"/>
+    </record>
+
+    <record id="sequence_help_ticket_inv_seq" model="ir.sequence">
+        <field name="name">Helpdesk Invoice</field>
+        <field name="code">ticket.invoice</field>
+        <field name="prefix">INV/TKT/%(year)s/</field>
+        <field name="padding">3</field>
+        <field eval="1" name="number_increment"/>
+        <field eval="False" name="company_id"/>
+    </record>
+</odoo>
+

odoo_website_helpdesk/data/ticket_stage_data.xml

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+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <!-- Project Stages -->
+    <record id="stage_inbox" model="ticket.stage">
+        <field name="sequence">10</field>
+        <field name="name">Inbox</field>
+    </record>
+
+    <record id="stage_draft" model="ticket.stage">
+        <field name="sequence">15</field>
+        <field name="name">Draft</field>
+    </record>
+
+    <record id="ticket_stage_03" model="ticket.stage">
+        <field name="sequence">20</field>
+        <field name="name">In Progress</field>
+    </record>
+
+    <record id="ticket_stage_04" model="ticket.stage">
+        <field name="sequence">25</field>
+        <field name="name">Done</field>
+        <field name="folded" eval="True"/>
+    </record>
+
+    <record id="ticket_stage_05" model="ticket.stage">
+        <field name="sequence">30</field>
+        <field name="name">Canceled</field>
+        <field name="folded" eval="True"/>
+    </record>
+</odoo>

odoo_website_helpdesk/doc/RELEASE_NOTES.md

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+## Module <odoo_website_helpdesk>
+
+#### 09.11.2022
+#### Version 16.0.1.0.0
+#### ADD
+- Initial commit for Website Helpdesk Support Ticket
+
+
+

odoo_website_helpdesk/models/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+
+from . import helpdesk
+from . import task
+from . import res_config

odoo_website_helpdesk/models/helpdesk.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import logging
+from odoo import models, fields, api, _
+from odoo.exceptions import UserError
+
+_logger = logging.getLogger(__name__)
+
+PRIORITIES = [
+    ('0', 'Very Low'),
+    ('1', 'Low'),
+    ('2', 'Normal'),
+    ('3', 'High'),
+    ('4', 'Very High')]
+
+
+class HelpDeskTicket(models.Model):
+    _name = 'help.ticket'
+    _description = 'Helpdesk Ticket'
+    _inherit = ['mail.thread', 'mail.activity.mixin']
+
+    name = fields.Char('Name', default=lambda self: self.env['ir.sequence'].
+                       next_by_code('help.ticket') or _('New'))
+    customer_id = fields.Many2one('res.partner', string='customer')
+    customer_name = fields.Char('Customer Name')
+    subject = fields.Text('Subject', required=True)
+    description = fields.Text('Description', required=True)
+    email = fields.Char('Email')
+    phone = fields.Char('Phone')
+    team_id = fields.Many2one('help.team', string='Helpdesk Team')
+    product_id = fields.Many2one('product.product', string='Product')
+    project_id = fields.Many2one('project.project', string='Project',
+                                 readonly=False,
+                                 related='team_id.project_id', store=True)
+
+    priority = fields.Selection(PRIORITIES, default='1')
+    stage_id = fields.Many2one('ticket.stage', string='Stage',
+                               default=lambda self: self.env[
+                                   'ticket.stage'].search(
+                                   [('name', '=', 'Draft')], limit=1).id,
+                               tracking=True,
+                               group_expand='_read_group_stage_ids')
+
+    cost = fields.Float('Cost per hour')
+    service_product_id = fields.Many2one('product.product',
+                                         string='Service Product',
+                                         domain=[
+                                             ('detailed_type', '=', 'service')])
+    start_date = fields.Date('Start Date')
+    end_date = fields.Date('End Date')
+    public_ticket = fields.Boolean(string="Public Ticket")
+    invoice_ids = fields.Many2many('account.move', string='Invoices')
+    task_ids = fields.Many2many('project.task', string='Tasks')
+    color = fields.Integer(string="Color", default=6)
+
+    def _default_show_create_task(self):
+        return self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_website_helpdesk.show_create_task')
+
+    show_create_task = fields.Boolean(string="Create Task",
+                                      default=_default_show_create_task,
+                                      compute='_compute_show_create_task')
+    create_task = fields.Boolean(string="Create Task", readonly=False,
+                                 related='team_id.create_task', store=True)
+    billable = fields.Boolean(string="Billable", default=False)
+
+    def _compute_show_create_task(self):
+        show_create_task = self._default_show_create_task()
+        for record in self:
+            record.show_create_task = show_create_task
+
+    def default_stage_id(self):
+        # Search your stage
+        return self.env['ticket.stage'].search(
+            [('name', '=', 'Draft')], limit=1).id
+
+    @api.model
+    def _read_group_stage_ids(self, stages, domain, order):
+        """
+        return the stages to stage_ids
+        """
+        stage_ids = self.env['ticket.stage'].search([])
+        return stage_ids
+
+    @api.model_create_multi
+    def create(self, vals_list):
+
+        return super(HelpDeskTicket, self).create(vals_list)
+
+    def write(self, vals):
+        result = super(HelpDeskTicket, self).write(vals)
+        return result
+
+    def create_invoice(self):
+        tasks = self.env['project.task'].search(
+            [('project_id', '=', self.project_id.id),
+             ('ticket_id', '=', self.id)]).filtered(
+            lambda line: line.ticket_billed == False)
+        if not tasks:
+            raise UserError('No Tasks to Bill')
+
+        total = sum(x.effective_hours for x in tasks if x.effective_hours > 0)
+
+        invoice_no = self.env['ir.sequence'].next_by_code(
+            'ticket.invoice')
+        move = self.env['account.move'].create([
+            {
+                'name': invoice_no,
+                'move_type': 'out_invoice',
+                'partner_id': self.customer_id.id,
+                'ticket_id': self.id,
+                'date': fields.Date.today(),
+                'invoice_date': fields.Date.today(),
+                'invoice_line_ids': [(0, 0,
+                                      {'product_id': self.service_product_id.id,
+                                       'name': self.service_product_id.name,
+                                       'quantity': total,
+                                       'product_uom_id': self.service_product_id.uom_id.id,
+                                       'price_unit': self.cost,
+                                       'account_id': self.service_product_id.categ_id.property_account_income_categ_id.id,
+                                       })],
+            }, ])
+        for task in tasks:
+            task.ticket_billed = True
+        return {
+            'effect': {
+                'fadeout': 'medium',
+                'message': 'Billed Successfully!',
+                'type': 'rainbow_man',
+            }
+            # 'view_type': 'form',
+            # 'res_model': 'account.move',
+            # 'res_id': move.id,
+            # 'view_id': False,
+            # 'view_mode': 'form',
+            # 'type': 'ir.actions.act_window',
+        }
+
+    def create_tasks(self):
+        task_id = self.env['project.task'].create({
+            'name': self.name + '-' + self.subject,
+            'project_id': self.project_id.id,
+            'company_id': self.env.company.id,
+            'ticket_id': self.id,
+        })
+        self.write({
+            'task_ids': [(4, task_id.id)]
+        })
+
+        return {
+            'name': 'Tasks',
+            'res_model': 'project.task',
+            'view_id': False,
+            'res_id': task_id.id,
+            'view_mode': 'form',
+            'type': 'ir.actions.act_window',
+            'target': 'new',
+        }
+
+    def open_tasks(self):
+        return {
+            'name': 'Tasks',
+            'domain': [('ticket_id', '=', self.id)],
+            'res_model': 'project.task',
+            'view_id': False,
+            'view_mode': 'tree,form',
+            'type': 'ir.actions.act_window',
+        }
+
+    def open_invoices(self):
+        return {
+            'name': 'Invoice',
+            'domain': [('ticket_id', '=', self.id)],
+            'res_model': 'account.move',
+            'view_id': False,
+            'view_mode': 'tree,form',
+            'type': 'ir.actions.act_window',
+        }
+
+
+class StageTicket(models.Model):
+    _name = 'ticket.stage'
+    _description = 'Ticket Stage'
+    _order = 'sequence, id'
+
+    name = fields.Char('Name')
+    active = fields.Boolean(default=True)
+    sequence = fields.Integer(default=50)
+    closing_stage = fields.Boolean('Closing Stage', default=False)
+    folded = fields.Boolean('Folded in Kanban', default=False)
+
+
+class Tasks(models.Model):
+    _inherit = 'project.task'
+
+    ticket_billed = fields.Boolean('Billed', default=False)
+
+
+class HelpDeskTeam(models.Model):
+    _name = 'help.team'
+    _description = 'Helpdesk Team'
+
+    name = fields.Char('Name')
+    member_ids = fields.Many2many('res.users', string='Members')
+    email = fields.Char('Email')
+    project_id = fields.Many2one('project.project', string='Project')
+    create_task = fields.Boolean(string="Create Task")

odoo_website_helpdesk/models/res_config.py

@@ -0,0 +1,30 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from odoo import models, fields
+
+
+class Helpdesk(models.TransientModel):
+    _inherit = 'res.config.settings'
+
+    show_create_task = fields.Boolean(
+        string="Create Tasks",
+        config_parameter='odoo_website_helpdesk.show_create_task')

odoo_website_helpdesk/models/task.py

@@ -0,0 +1,34 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from odoo import models, fields
+
+
+class Task(models.Model):
+    _inherit = 'project.task'
+
+    ticket_id = fields.Many2one('help.ticket', string='Ticket')
+
+
+class AccountMove(models.Model):
+    _inherit = 'account.move'
+
+    ticket_id = fields.Many2one('help.ticket', string='Ticket')

odoo_website_helpdesk/security/ir.model.access.csv

@@ -0,0 +1,4 @@
+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+access_help_ticket,access.help.ticket,model_help_ticket,,1,1,1,1
+access_help_ticket_teams,access.help.team,model_help_team,,1,1,1,1
+access_help_ticket_stage,access.ticket.stage,model_ticket_stage,,1,1,1,1

odoo_website_helpdesk/static/description/index.html

@@ -0,0 +1,751 @@
+<div style="background-color: #714B67; min-height: 600px; width: 100%; padding: 15px; position: relative;">
+    <!-- TITLE BAR -->
+    <div
+            style="border-bottom: 1px solid #875A7B; padding: 15px; display: flex; justify-content: space-between; align-items: center;">
+        <img src="./assets/misc/cybrosys-logo.png" width="42" height="42"
+             style="width: 42px; height: 42px;"/>
+        <div>
+            <div style="color: #7C7BAD; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+                 class="mr-2">
+                <i class="fa fa-check mr-1"></i>Community
+            </div>
+            <div style="color: #875A7B; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+                 class="mr-2">
+                <i class="fa fa-check mr-1"></i>Enterprise
+            </div>
+            <div style="color: #017E84; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+                 class="mr-2">
+                <i class="fa fa-check mr-1"></i>Odoo.sh
+            </div>
+        </div>
+    </div>
+    <!-- END OF TITLE BAR -->
+
+    <!-- APP HERO -->
+    <h1 style="color: #FFFFFF; font-weight: bolder; font-size: 50px; text-align: center; margin-top: 50px;">
+        Website Helpdesk Support Ticket Management
+    </h1>
+    <p style="color:#FFFFFF; padding: 8px 15px; text-align: center; font-size: 24px;">
+
+        A Module For Managing Support Tickets
+    </p>
+    <!-- END OF APP HERO -->
+    <img src="assets/screenshots/hero.gif"
+         style="width: 75%; height: auto; position: absolute; margin-left: auto; margin-right: auto; top: 45%; left: 12%; right: auto;"/>
+
+</div>
+
+<!-- NAVIGATION SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px; margin-top: 300px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/compass.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Explore This
+        Module</h2>
+</div>
+<div class="row my-4" style="font-family: 'Montserrat', sans-serif;">
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#overview">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Overview</span>
+                    <span
+                            style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">Learn
+                        more about this
+                        module</span>
+                </div>
+                <img src="./assets/misc/right-arrow.png" width="36" height="36"/>
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#features">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Features</span>
+                    <span
+                            style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View
+                        features of this
+                        module</span>
+                </div>
+                <img src="./assets/misc/right-arrow.png" width="36" height="36"/>
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#screenshots">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Screenshots</span>
+                    <span
+                            style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View
+                        screenshots for this
+                        module</span>
+                </div>
+                <img src="./assets/misc/right-arrow.png" width="36" height="36"/>
+            </div>
+        </a>
+    </div>
+</div>
+<!-- END OF NAVIGATION SECTION -->
+
+<!-- OVERVIEW SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="overview">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/pie-chart.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Overview
+    </h2>
+</div>
+<div class="row"
+     style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 py-4">
+         In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets.</p>
+        The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the
+        timesheet
+    </div>
+</div>
+<!-- END OF OVERVIEW SECTION -->
+
+<!-- FEATURES SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="features">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/features.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Features
+    </h2>
+</div>
+<div class="row"
+     style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 col-md-6">
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                    Website Ticket Creation
+                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                     View created tickets from portal
+                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+Create Tasks for the project linked to the Ticket                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                    Link a project to the Ticket and invoice based on the tasks timesheet
+                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                    Tickets can be viewed and managed from backend
+                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                    Customise stages or use predefined stages for seeing the status of ticket
+                </span>
+            </div>
+        </div>
+        
+    </div>
+</div>
+<!-- END OF FEATURES SECTION -->
+
+<!-- SCREENSHOTS SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;"
+     id="screenshots">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/pictures.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Screenshots
+    </h2>
+</div>
+<div class="row">
+    <div class="col-sm-12">
+
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Create Tickets From website,
+            </h3>
+            <img src="./assets/screenshots/Screenshot1.png"
+                 class="img-thumbnail"><br/> <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Get Confirmation/Success message for ticket creation
+            </h3><br/>
+            <img src="./assets/screenshots/Screenshot2.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                View created tickets from portal
+            </h3>
+            <img src="./assets/screenshots/Screenshot4.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                View the details of each ticket by hovering over them.
+            </h3>
+            <img src="./assets/screenshots/Screenshot3.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Configure stages for tickets
+            </h3>
+            <img src="./assets/screenshots/Screenshot5.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                View tickets according to stages in kanban view.
+            </h3>
+            <img src="./assets/screenshots/Screenshot6.png"
+                 class="img-thumbnail">
+        </div>
+
+    </div>
+    <div class="col-sm-12">
+
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Create / configure helpdesk teams
+            </h3>
+            <img src="./assets/screenshots/Screenshot7.png"
+                 class="img-thumbnail"><br/>
+            <img src="./assets/screenshots/Screenshot8.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Create Tickets from backend normally
+            </h3>
+            <img src="./assets/screenshots/Screenshot9.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Enable 'Create Tasks' from configuration settings to create tasks for the project linked to the Ticket
+            </h3>
+            <img src="./assets/screenshots/Screenshot10.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Turn on 'create task' toggle inside  the ticket form to link a project to the Ticket
+            </h3>
+            <img src="./assets/screenshots/Screenshot11.png"
+                 class="img-thumbnail"><br/><h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Create Tasks:
+            </h3><br/>
+            <img src="./assets/screenshots/Screenshot13.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Turn on 'Billable' toggle inside  the ticket form to create invoice based on the tasks timesheet
+            </h3>
+            <img src="./assets/screenshots/Screenshot12.png"
+                 class="img-thumbnail"><br/><h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Create invoice:
+            </h3><br/>
+            <img src="./assets/screenshots/Screenshot14.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+               Print PDF Report of the Ticket from backend
+            </h3>
+            <img src="./assets/screenshots/Screenshot15.png"
+                 class="img-thumbnail">
+        </div>
+
+    </div>
+    <div class="col-sm-12">
+
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Ticket (pdf):
+            </h3>
+            <img src="./assets/screenshots/Screenshot16.png"
+                 class="img-thumbnail">
+        </div>
+
+    </div>
+</div>
+<!-- END OF SCREENSHOTS SECTION -->
+
+<!-- RELATED PRODUCTS -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/categories.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Related
+        Products
+    </h2>
+</div>
+<div class="row">
+    <div class="col-sm-12">
+        <div id="demo1" class="row carousel slide" data-ride="carousel">
+            <!-- The slideshow -->
+            <div class="carousel-inner" style="padding: 30px;">
+                <div class="carousel-item" style="min-height: 198.656px;">
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                       <a href="https://apps.odoo.com/apps/modules/15.0/export_stockinfo_xls/" target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="./assets/modules/export_image.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/15.0/custom_gantt_view/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="./assets/modules/gantt_image.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/15.0/sales_credit_limit/" target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="./assets/modules/credit_image.png">
+                            </div>
+                        </a>
+                    </div>
+                </div>
+                <div class="carousel-item active"
+                     style="min-height: 198.656px;">
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/15.0/base_account_budget/" target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="./assets/modules/budget_image.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                         <a href="https://apps.odoo.com/apps/modules/15.0/product_to_quotation/" target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="./assets/modules/quotation_image.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/15.0/employee_documents_expiry/" target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="./assets/modules/employee_image.png">
+                            </div>
+                        </a>
+                    </div>
+                </div>
+            </div>
+            <!-- Left and right controls -->
+            <a class="carousel-control-prev" href="#demo1" data-slide="prev"
+               style="width:35px; color:#000"> <span
+                    class="carousel-control-prev-icon"><i
+                    class="fa fa-chevron-left"
+                    style="font-size:24px"></i></span>
+            </a> <a class="carousel-control-next" href="#demo1"
+                    data-slide="next" style="width:35px; color:#000">
+                <span class="carousel-control-next-icon"><i
+                        class="fa fa-chevron-right"
+                        style="font-size:24px"></i></span>
+        </a>
+        </div>
+    </div>
+</div>
+<!-- END OF RELATED PRODUCTS -->
+
+<!-- OUR SERVICES -->
+
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/star.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Our Services
+    </h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #1dd1a1 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/cogs.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Customization</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #ff6b6b !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/wrench.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Implementation</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #6462CD !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/lifebuoy.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Support</h6>
+        </div>
+
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #ffa801 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/user.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Hire
+                Odoo
+                Developer</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #54a0ff  !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/puzzle.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Integration</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #6d7680 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/update.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Migration</h6>
+        </div>
+
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #786fa6 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/consultation.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Consultancy</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #f8a5c2 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/training.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Implementation</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #e6be26 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/license.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Licensing Consultancy</h6>
+        </div>
+    </div>
+
+</div>
+
+<!-- END OF END OF OUR SERVICES -->
+
+<!-- OUR INDUSTRIES -->
+
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/corporate.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Our
+        Industries
+    </h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/trading-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Trading
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easily procure
+                    and
+                    sell your products</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/pos-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    POS
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easy
+                    configuration
+                    and convivial experience</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/education-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Education
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    A platform for
+                    educational management</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/manufacturing-black.png"
+                     class="img-responsive mb-3" height="48px"
+                     width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Manufacturing
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Plan, track and
+                    schedule your operations</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/ecom-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    E-commerce &amp; Website
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Mobile
+                    friendly,
+                    awe-inspiring product pages</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/service-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Service Management
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Keep track of
+                    services and invoice</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/restaurant-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Restaurant
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Run your bar or
+                    restaurant methodically</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="../assets/icons/hotel-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Hotel Management
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    An
+                    all-inclusive
+                    hotel management application</p>
+            </div>
+        </div>
+    </div>
+</div>
+
+<!-- END OF END OF OUR INDUSTRIES -->
+
+<!-- SUPPORT -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/customer-support.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Support
+    </h2>
+</div>
+<div class="container mt-5">
+    <div class="row">
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4"
+                     style="background-color: #714B67; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="./assets/misc/support.png" height="48" width="48"
+                         style="width: 42px; height: 42px;"/>
+                </div>
+                <div>
+                    <h4>Need Help?</h4>
+                    <p style="line-height: 100%;">Got questions or need help?
+                        Get in touch.</p>
+                    <a href="mailto:odoo@cybrosys.com">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">
+                            odoo@cybrosys.com</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4"
+                     style="background-color: #2AC44D; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="./assets/misc/whatsapp.png" height="52" width="52"
+                         style="width: 52px; height: 52px;"/>
+                </div>
+                <div>
+                    <h4>WhatsApp</h4>
+                    <p style="line-height: 100%;">Say hi to us on WhatsApp!</p>
+                    <a href="https://api.whatsapp.com/send?phone=918606827707">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">
+                            +91 86068
+                            27707</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+    </div>
+    <div class="row">
+        <div class="col-sm-12 my-5 d-flex justify-content-center align-items-center">
+            <img src="./assets/misc/logo.png" width="144" height="31"
+                 style="width:144px; height: 31px; margin-top: 40px;"/>
+        </div>
+    </div>
+</div>
+<!-- END OF SUPPORT -->

odoo_website_helpdesk/static/src/js/ticket_details.js

@@ -0,0 +1,35 @@
+odoo.define("odoo_website_helpdesk.ticket_details", function (require) {
+  "use strict";
+
+  $(document).on("mouseover", "#popover", function (event) {
+    console.log("start");
+    var self = this;
+    var item_text = "";
+    if (self.parentElement.parentElement.children[3]) {
+      item_text =
+        "Ticket : " +
+        self.parentElement.parentElement.children[1].outerText +
+        "<br/>" +
+        "Subject : " +
+        self.parentElement.parentElement.children[2].outerText +
+        "<br/>" +
+        "Cost : " +
+        self.parentElement.parentElement.children[4].outerText +
+        "<br/>" +
+        "Priority : " +
+        self.parentElement.parentElement.children[6].outerText+
+          "<br/>" +"<br/>" +
+         "Description : " +
+        self.parentElement.parentElement.children[3].outerText +
+        "<br/>";
+    }
+
+    $(this).popover({
+      html: true,
+      placement: "right",
+      trigger: "hover",
+      title: "Ticket Details",
+      content: "<span>" + item_text + "</span>",
+    });
+  });
+});

odoo_website_helpdesk/views/helpdesk.xml

@@ -0,0 +1,201 @@
+<odoo>
+    <record id="view_helpdesk_form" model="ir.ui.view">
+        <field name="name">help.ticket.form</field>
+        <field name="model">help.ticket</field>
+        <field name="arch" type="xml">
+            <form>
+                <header>
+                    <button name="create_tasks" string="Create Task" type="object" class="btn-primary" attrs="{'invisible':[('create_task','=',False)]}"/>
+                    <button name="create_invoice" string="Create Invoice" type="object" class="btn-primary" attrs="{'invisible':[('billable','=',False)]}"/>
+                    <field name="stage_id" widget="statusbar" options="{'clickable': '1'}"/>
+                </header>
+                <sheet>
+                    <div class="oe_button_box" name="button_box">
+                        <button class="oe_stat_button" name="open_tasks" string="Tasks" type="object" icon="fa-tasks" attrs="{'invisible':[('create_task','=',False)]}">
+                        </button>
+
+                        <button class="oe_stat_button" name="open_invoices" string="Invoices" type="object" icon="fa-tasks" attrs="{'invisible':[('billable','=',False)]}">
+                        </button>
+                    </div>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only"/>
+                        <h1>
+                            <field name="name"/>
+                        </h1>
+                        <label for="subject" class="oe_edit_only"/>
+                        <h1 class="mt0">
+                            <field name="subject"/>
+                        </h1>
+                    </div>
+                    <group>
+                        <group>
+                            <field name="customer_id"/>
+                            <field name="customer_name"/>
+                            <field name="email"/>
+                            <field name="phone"/>
+                            <field name="cost"/>
+                            <field name="start_date"/>
+                        </group>
+                        <group>
+                            <field name="team_id"/>
+                            <field name="project_id"/>
+                            <field name="service_product_id" attrs="{'invisible':[('create_task','=',False)],
+                         'required': [('create_task','=', True)]}"/>
+                            <field name="priority" widget="priority"/>
+                            <field name="show_create_task" invisible="1"/>
+                            <field name="create_task" attrs="{'invisible':[('show_create_task','=',False)]}"/>
+                            <field name="billable" attrs="{'invisible':[('create_task','=',False)]}"/>
+                            <field name="end_date"/>
+                        </group>
+                    </group>
+
+                    <notebook>
+                        <page string="Issue Description">
+                            <field name="description" placeholder="Provide the reason in detail"/>
+                        </page>
+                    </notebook>
+                </sheet>
+                <div class="o_attachment_preview"/>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids" groups="base.group_user"/>
+                    <field name="activity_ids"/>
+                    <field name="message_ids"/>
+                </div>
+            </form>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_tree" model="ir.ui.view">
+        <field name="name">help.ticket.tree</field>
+        <field name="model">help.ticket</field>
+        <field name="arch" type="xml">
+            <tree>
+                <field name="name"/>
+                <field name="customer_id"/>
+                <field name="customer_name"/>
+                <field name="subject"/>
+                <field name="stage_id"/>
+            </tree>
+        </field>
+    </record>
+    <record id="view_helpdesk_kanban" model="ir.ui.view">
+        <field name="name">help.ticket.kanban</field>
+        <field name="model">help.ticket</field>
+        <field name="arch" type="xml">
+            <kanban default_group_by="stage_id" class="o_kanban_small_column" quick_create="false" on_create="quick_create">
+                <field name="color"/>
+                <field name="name"/>
+                <field name="stage_id"/>
+                <templates>
+                    <t t-name="kanban-box">
+                        <div t-attf-class="#{kanban_color(record.color.raw_value)} oe_kanban_global_click">
+                            <div class="o_dropdown_kanban dropdown">
+                                <a role="button" class="dropdown-toggle o-no-caret btn" data-toggle="dropdown" href="#" aria-label="Dropdown menu" title="Dropdown menu">
+                                    <span class="fa fa-ellipsis-v"/>
+                                </a>
+                                <div class="dropdown-menu" role="menu">
+                                    <t t-if="widget.editable">
+                                        <a role="menuitem" type="edit" class="dropdown-item">Edit...</a>
+                                    </t>
+                                    <t t-if="widget.deletable">
+                                        <a role="menuitem" type="delete" class="dropdown-item">Delete</a>
+                                    </t>
+                                    <ul class="oe_kanban_colorpicker" data-field="color"/>
+                                </div>
+                            </div>
+                            <div class="oe_kanban_content">
+                                <div>
+                                    <strong>
+                                        <field name="name"/>
+                                    </strong>
+                                </div>
+                                <div class="text-muted">
+                                    <a>Customer : </a>
+                                    <field name="customer_id"/>
+                                    <div style="float: right;">
+                                        <a>Priority : </a>
+                                        <field name="priority"/>
+                                    </div>
+                                </div>
+                                <div class="text-muted">
+                                    <a>Subject : </a>
+                                    <field name="subject"/>
+                                </div>
+                                <div class="text-muted">
+                                    <a>Team :</a>
+                                    <field name="team_id"/>
+                                </div>
+                            </div>
+                            <div class="oe_clear"/>
+                        </div>
+                    </t>
+                </templates>
+            </kanban>
+        </field>
+    </record>
+
+
+    <record id="helpdesk_view_activity" model="ir.ui.view">
+        <field name="name">help.ticket.activity</field>
+        <field name="model">help.ticket</field>
+        <field name="arch" type="xml">
+            <activity string="Tickets">
+                <templates>
+                    <div t-name="activity-box">
+                        <div>
+                            <field name="name" display="full"/>
+                            <field name="customer_id" muted="1" display="full"/>
+                        </div>
+                    </div>
+                </templates>
+            </activity>
+        </field>
+    </record>
+
+    <record id="help_ticket_view_calendar" model="ir.ui.view">
+        <field name="name">help.ticket.calendar</field>
+        <field name="model">help.ticket</field>
+        <field name="arch" type="xml">
+            <calendar string="Helpdesk Ticket" date_start="start_date" date_stop="end_date" event_open_popup="true" mode="month" color="customer_id" quick_add="False">
+                <field name="customer_id"/>
+                <field name="subject"/>
+                <field name="team_id"/>
+            </calendar>
+        </field>
+    </record>
+
+
+    <record id="view_helpdesk_stage_form" model="ir.ui.view">
+        <field name="name">ticket.stage.form</field>
+        <field name="model">ticket.stage</field>
+        <field name="arch" type="xml">
+            <form>
+                <sheet>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only"/>
+                        <h1>
+                            <field name="name"/>
+                        </h1>
+                    </div>
+                    <group>
+                        <field name="sequence"/>
+                        <field name="closing_stage"/>
+                    </group>
+                </sheet>
+            </form>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_stage_tree" model="ir.ui.view">
+        <field name="name">ticket.stage.tree</field>
+        <field name="model">ticket.stage</field>
+        <field name="arch" type="xml">
+            <tree>
+                <field name="name"/>
+                <field name="sequence"/>
+                <field name="closing_stage"/>
+            </tree>
+        </field>
+    </record>
+
+</odoo>

odoo_website_helpdesk/views/helpdesk_views.xml

@@ -0,0 +1,58 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data>
+        <record id="action_helpdesk" model="ir.actions.act_window">
+            <field name="name">Helpdesk</field>
+            <field name="res_model">help.ticket</field>
+            <field name="view_mode">kanban,tree,form,calendar,activity</field>
+        </record>
+
+        <record id="action_helpdesk_team" model="ir.actions.act_window">
+            <field name="name">Helpdesk</field>
+            <field name="res_model">help.team</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+
+        <record id="action_helpdesk_stage" model="ir.actions.act_window">
+            <field name="name">Stages</field>
+            <field name="res_model">ticket.stage</field>
+            <field name="view_mode">tree,form</field>
+        </record>
+
+        <record id="action_helpdesk_general_settings"
+                model="ir.actions.act_window">
+            <field name="name">Helpdesk Ticket</field>
+            <field name="type">ir.actions.act_window</field>
+            <field name="res_model">res.config.settings</field>
+            <field name="view_mode">form</field>
+            <field name="target">inline</field>
+            <field name="context">{'module': 'helpdesk_ticket'}</field>
+        </record>
+
+        <menuitem id="menu_helpdesk" name="Helpdesk" action="action_helpdesk"
+                  sequence="1"/>
+
+        <menuitem id="helpdesk_management" parent="menu_helpdesk" name="Support"
+                  action="action_helpdesk" sequence="1"/>
+
+        <menuitem id="helpdesk_tickets" parent="helpdesk_management" name="Helpdesk Tickets"
+                  action="action_helpdesk" sequence="1"/>
+
+        <menuitem id="menu_helpdesk_team" name="Helpdesk Team"
+                  action="action_helpdesk_team"
+                  parent="helpdesk_management" sequence="10"/>
+
+        <menuitem id="menu_helpdesk_configuration" name="Configuration"
+                  sequence="50" parent="menu_helpdesk"/>
+
+        <menuitem id="menu_helpdesk_settings" name="Settings"
+                  action="action_helpdesk_general_settings"
+                  parent="menu_helpdesk_configuration" sequence="1"/>
+
+
+        <menuitem id="menu_helpdesk_stage" name="Stages"
+                  action="action_helpdesk_stage"
+                  parent="menu_helpdesk_configuration" sequence="5"/>
+
+    </data>
+</odoo>

odoo_website_helpdesk/views/portal.xml

@@ -0,0 +1,98 @@
+<odoo>
+    <template id="portal_my_home_menu_tickets"
+              name="Portal layout : upcoming tickets"
+              inherit_id="portal.portal_breadcrumbs" priority="30">
+        <xpath expr="//ol[hasclass('o_portal_submenu')]" position="inside">
+            <li t-if="page_name == 'ticket'"
+                t-attf-class="breadcrumb-item #{'active ' if not ticket else ''}">
+                <a t-if="ticket" t-attf-href="/my/tickets?{{ keep_query() }}">
+                    Tickets
+                </a>
+                <t t-else="">HelpDesk Tickets</t>
+            </li>
+            <li t-if="ticket" class="breadcrumb-item active">
+                <t t-esc="ticket.name" t-if="ticket.name != '/'"/>
+            </li>
+        </xpath>
+    </template>
+
+    <template id="portal_my_home_helpdesk" name="Tickets"
+              inherit_id="portal.portal_my_home" priority="1"
+              customize_show="True">
+        <xpath expr="//div[hasclass('o_portal_docs')]" position="inside">
+            <t t-call="portal.portal_docs_entry">
+                <t t-set="title">Tickets</t>
+                <t t-set="url" t-value="'/my/tickets'"/>
+                <t t-set="placeholder_count" t-value="'ticket_count'"/>
+            </t>
+        </xpath>
+    </template>
+
+    <template id="portal_my_tickets" name="My Tickets">
+        <t t-call="portal.portal_layout">
+            <t t-set="breadcrumbs_searchbar" t-value="True"/>
+
+            <t t-call="portal.portal_searchbar">
+                <t t-set="title">My Tickets</t>
+            </t>
+
+            <t t-if="tickets" t-call="portal.portal_table">
+                <thead>
+                    <tr class="active">
+                        <th>
+                            <span class='d-none d-md-inline'>Ticket #</span>
+                        </th>
+                        <th class="text-right">Subject</th>
+                        <th style="display:none;" class="text-right">Priority</th>
+                        <th class="text-right">Date</th>
+                        <th class="text-right">Stage</th>
+                    </tr>
+                </thead>
+                <tbody>
+                    <t t-foreach="tickets" t-as="ticket">
+                        <tr>
+                            <td id="my_selector">
+                                <a id="popover" href="#">
+                                    <t t-esc="ticket.name" t-value="ticket.id"/>
+                                </a>
+                            </td>
+                             <td style="display:none;">
+                                <span t-field="ticket.name"/>
+                            </td>
+                            <td style="display:none;">
+                                <span t-field="ticket.subject"/>
+                            </td>
+                            <td style="display:none;">
+                                <span t-field="ticket.description"/>
+                            </td>
+                            <td style="display:none;">
+                                <span t-field="ticket.cost"/>
+                            </td>
+                            <td class="text-right">
+                                <span t-field="ticket.subject"/>
+                            </td>
+                            <td class="text-right" style="display:none;">
+                                <span t-field="ticket.priority"/>
+                            </td>
+                            <td class="text-right">
+                                <span t-field="ticket.create_date"
+                                      t-options="{'widget': 'date'}"/>
+                                &amp;nbsp;
+                                <span class='d-none d-md-inline'
+                                      t-field="ticket.create_date"
+                                      t-options="{'time_only': True}"/>
+                            </td>
+                            <td class="text-right">
+                                <span t-field="ticket.stage_id.name"/>
+                            </td>
+                        </tr>
+                    </t>
+                </tbody>
+            </t>
+            <p t-else="">
+                There are currently no tickets issued for your account.
+            </p>
+        </t>
+    </template>
+
+</odoo>

odoo_website_helpdesk/views/report.xml

@@ -0,0 +1,107 @@
+<odoo>
+    <template id="report_help_ticket">
+        <t t-call="web.html_container">
+            <t t-foreach="docs" t-as="o">
+                <t t-call="web.external_layout">
+                    <div class="page">
+                        <div style="margin-bottom: 10px;">
+                            <div class="text-center"
+                                 style="font-weight: 400 !important; font-size: 2rem !important;">
+                                <t t-esc="o.name"/>
+                                - <t t-esc="o.subject"/>
+                            </div><br/>
+                            <table class="table table-bordered mt32">
+                                <thead>
+                                    <tr>
+                                        <th class="text-center">
+                                            <span>Customer :</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Description :</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Priority :</span>
+                                        </th>
+                                    </tr>
+                                </thead>
+                                <tbody>
+                                    <tr class="text-center">
+                                        <td>
+                                            <span t-field="o.customer_id"
+                                                  t-options='{"widget": "contact", "fields": ["address", "name"], "no_marker": True}'/>
+                                        </td>
+                                        <td>
+                                            <h3 t-field="o.description"/>
+                                        </td>
+                                        <td>
+                                            <h3 t-field="o.priority"/>
+                                        </td>
+                                    </tr>
+                                </tbody>
+                            </table>
+                        </div>
+
+                        <t t-set="tasks"
+                           t-value="request.env['project.task'].search([('ticket_id', '=', o.id)])"/>
+
+                        <t t-if="tasks">
+                            <div>
+                                <h3 class="text-center">
+                                    <strong>Tasks</strong>
+                                </h3>
+                            </div>
+
+                            <table class="table table-bordered mt32">
+                                <thead>
+                                    <tr>
+                                        <th class="text-center">
+                                            <span>Task Name</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Analytic Account</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Assigned to</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Total Hours Spend</span>
+                                        </th>
+                                    </tr>
+                                </thead>
+
+                                <t t-foreach="tasks" t-as="task">
+                                    <tbody>
+                                        <tr class="text-center">
+                                            <td>
+                                                <span t-field="task.name"/>
+                                            </td>
+                                            <td>
+                                                <span t-field="task.analytic_account_id"/>
+                                            </td>
+                                            <td>
+                                                <span t-esc="', '.join(map(lambda x: (x.name), task.user_ids))"/>
+                                            </td>
+                                            <td>
+                                                <span t-field="task.effective_hours"/>
+                                            </td>
+                                        </tr>
+                                    </tbody>
+                                </t>
+                            </table>
+                        </t>
+                    </div>
+                </t>
+            </t>
+        </t>
+    </template>
+
+    <record id="report_ticket" model="ir.actions.report">
+        <field name="name">Support Ticket</field>
+        <field name="model">help.ticket</field>
+        <field name="report_type">qweb-pdf</field>
+        <field name="report_name">odoo_website_helpdesk.report_help_ticket</field>
+        <field name="report_file">odoo_website_helpdesk.report_help_ticket</field>
+        <field name="binding_model_id" ref="model_help_ticket"/>
+        <field name="binding_type">report</field>
+    </record>
+</odoo>

odoo_website_helpdesk/views/res_config_settings.xml

@@ -0,0 +1,28 @@
+<odoo>
+    <record id="ticket_res_config_settings_view_form" model="ir.ui.view">
+        <field name="name">res.config.settings.view.form.inherit.helpdesk</field>
+        <field name="model">res.config.settings</field>
+        <field name="priority" eval="15"/>
+        <field name="inherit_id" ref="base.res_config_settings_view_form"/>
+        <field name="arch" type="xml">
+            <xpath expr="//div[hasclass('settings')]" position="inside">
+                <div class="app_settings_block" data-string="Helpdesk" string="Helpdesk" data-key="helpdesk_ticket">
+                    <h2>Helpdesk</h2>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane">
+                                <field name="show_create_task"/>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <label for="show_create_task"/>
+                                <div class="text-muted">
+                                    Enable to create tasks from tickets
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+            </xpath>
+        </field>
+    </record>
+</odoo>

odoo_website_helpdesk/views/team.xml

@@ -0,0 +1,50 @@
+<odoo>
+    <record id="view_helpdesk_team_form" model="ir.ui.view">
+        <field name="name">help.team.form</field>
+        <field name="model">help.team</field>
+        <field name="arch" type="xml">
+            <form>
+                <sheet>
+                    <div class="oe_title">
+                        <label for="name" class="oe_edit_only"/>
+                        <h1>
+                            <field name="name"/>
+                        </h1>
+                    </div>
+                    <group>
+                        <field name="member_ids" widget="many2many_tags"/>
+                        <field name="email"/>
+                        <field name="project_id"/>
+                    </group><br/>
+
+                    <h3>Tasks</h3>
+                    <div class="row mt16 o_settings_container" id="create_task">
+                        <div class="col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane">
+                                <field name="create_task"/>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <label for="create_task"/>
+                                <div class="text-muted">
+                                    Enable for allowing team to create tasks from tickets
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                </sheet>
+            </form>
+        </field>
+    </record>
+
+    <record id="view_helpdesk_team_tree" model="ir.ui.view">
+        <field name="name">help.team.tree</field>
+        <field name="model">help.team</field>
+        <field name="arch" type="xml">
+            <tree>
+                <field name="name"/>
+                <field name="email"/>
+                <field name="project_id"/>
+            </tree>
+        </field>
+    </record>
+</odoo>

odoo_website_helpdesk/views/website_form.xml

@@ -0,0 +1,360 @@
+<odoo>
+    <record id="website_helpdesk" model="website.menu">
+        <field name="name">Helpdesk</field>
+        <field name="url" eval="'/helpdesk_ticket'"/>
+        <field name="parent_id" ref="website.main_menu"/>
+        <field name="sequence" type="int">55</field>
+    </record>
+
+    <record id="odoo_website_helpdesk.helpdesk_thanks" model="website.page">
+        <field name="name">Thanks (Helpdesk)</field>
+        <field name="type">qweb</field>
+        <field name="url">/helpdesk-thank-you</field>
+        <field name="website_indexed" eval="False"/>
+        <field name="is_published">True</field>
+        <field name="key">odoo_website_helpdesk.helpdesk_thanks</field>
+        <field name="arch" type="xml">
+            <t name="Thanks (Helpdesk)"
+               t-name="odoo_website_helpdesk.helpdesk_thanks">
+                <t t-call="website.layout">
+                    <div id="wrap" class="oe_structure oe_empty">
+                        <section class="s_text_block pt40 pb40 o_colored_level "
+                                 data-snippet="s_text_block">
+                            <div class="container s_allow_columns">
+                                <div class="row">
+                                    <div class="col-lg-7 col-xl-6 mr-lg-auto">
+                                        <span class="d-block fa fa-4x fa-handshake-o mx-auto rounded-circle bg-primary"/>
+                                        <br/>
+                                        <h1 class="text-center">Thank You!</h1>
+                                        <div class="pb16 pt16 s_hr"
+                                             data-snippet="s_hr"
+                                             data-name="Separator">
+                                            <hr class="mx-auto border-top w-50 border-dark text-center"/>
+                                        </div>
+                                        <h5 class="text-center">
+                                            <span class="fa fa-check-circle"/>
+                                            <span>Your Ticket
+                                                <a t-attf-href="/my_ticket/#{request.session.ticket_id}">
+                                                    <strong>
+                                                        <t t-esc="request.session.ticket_number"/>
+                                                    </strong>
+                                                </a>
+                                                has been registered
+                                                <b>successfully</b>
+                                            </span>
+                                        </h5>
+                                        <p class="text-center">We will get back
+                                            to you shortly.
+                                        </p>
+                                    </div>
+                                    <div class="col-lg-4">
+                                        <ul class="list-unstyled mb-0 pl-2">
+                                            <li>My Company</li>
+                                            <li>
+                                                <i class="fa fa-map-marker fa-fw mr-2"/>
+                                                <span class="o_force_ltr">3575
+                                                    Demo Buena Vista Avenue
+                                                </span>
+                                            </li>
+                                            <li>
+                                                <i class="fa fa-phone fa-fw mr-2"/>
+                                                <span class="o_force_ltr">+1
+                                                    (650) 555-0111
+                                                </span>
+                                            </li>
+                                            <li>
+                                                <i class="fa fa-1x fa-fw fa-envelope mr-2"/>
+                                                <span>
+                                                    info@yourcompany.example.com
+                                                </span>
+                                            </li>
+                                        </ul>
+                                    </div>
+                                </div>
+                            </div>
+                        </section>
+                    </div>
+                </t>
+            </t>
+        </field>
+    </record>
+
+    <template id="ticket_form" name="Helpdesk Ticket">
+        <t t-call="website.layout">
+            <t t-set="logged_partner"
+               t-value="request.env['website.visitor']._get_visitor_from_request().partner_id"/>
+            <t t-set="contactus_form_values" t-value="{
+                'email_to': res_company.email,
+                'name': request.params.get('name', ''),
+                'phone': request.params.get('phone', ''),
+                'email_from': request.params.get('email_from', ''),
+                'company': request.params.get('company', ''),
+                'subject': request.params.get('subject', ''),
+            }"/>
+            <span class="hidden" data-for="contactus_form"
+                  t-att-data-values="contactus_form_values"/>
+            <div id="wrap" class="oe_structure oe_empty">
+                <section
+                        class="s_title parallax s_parallax_is_fixed bg-black-50 pt24 pb24"
+                        data-vcss="001" data-snippet="s_title"
+                        data-scroll-background-ratio="1">
+                    <span class="s_parallax_bg oe_img_bg"
+                          style="background-image: url('/web/image/website.s_banner_default_image'); background-position: 50% 0;"/>
+                    <div class="o_we_bg_filter bg-black-50"/>
+                    <div class="container">
+                        <h1>Support Tickets</h1>
+                    </div>
+                </section>
+                <section class="s_text_block pt40 pb40 o_colored_level "
+                         data-snippet="s_text_block">
+                    <div class="container s_allow_columns">
+                        <div class="row">
+                            <div class="col-lg-8 mt-4 mt-lg-0">
+                                <h5 style="line-height: 1.6;">
+                                    Contact us about anything related to our
+                                    company or services.<br/>
+                                    We'll do our best to get back to you as soon
+                                    as possible.
+                                </h5><br/>
+                                <section class="s_website_form" data-vcss="001"
+                                         data-snippet="s_website_form">
+                                    <div class="container">
+                                        <form id="Ticket_form"
+                                              action="/website/form/"
+                                              method="post"
+                                              enctype="multipart/form-data"
+                                              class="o_mark_required"
+                                              data-mark="*"
+                                              data-model_name="help.ticket"
+                                              data-success-mode="redirect"
+                                              data-success-page="/helpdesk-thank-you"
+                                              data-pre-fill="true">
+                                            <div class="s_website_form_rows row s_col_no_bgcolor">
+                                                <div class="form-group col-12 s_website_form_field s_website_form_custom s_website_form_required"
+                                                     data-type="char"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact1">
+                                                            <span class="s_website_form_label_content">
+                                                                Name</span>
+                                                            <span class="s_website_form_mark">
+                                                                *</span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <input id="contact1"
+                                                                   type="text"
+                                                                   class="form-control s_website_form_input"
+                                                                   name="customer_name"
+                                                                   required=""
+                                                                   data-fill-with="name"/>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_field s_website_form_custom"
+                                                     data-type="char"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact2">
+                                                            <span class="s_website_form_label_content">
+                                                                Phone </span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <input id="contact2"
+                                                                   type="tel"
+                                                                   class="form-control s_website_form_input"
+                                                                   name="phone"
+                                                                   data-fill-with="phone"/>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_field s_website_form_required"
+                                                     data-type="email"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact3">
+                                                            <span class="s_website_form_label_content">
+                                                                Email</span>
+                                                            <span class="s_website_form_mark">
+                                                                *</span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <input id="contact3"
+                                                                   type="email"
+                                                                   class="form-control s_website_form_input"
+                                                                   name="email_from"
+                                                                   required=""
+                                                                   data-fill-with="email"/>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_field s_website_form_custom"
+                                                     data-type="char"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact4">
+                                                            <span class="s_website_form_label_content">
+                                                                Company</span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <input id="contact4"
+                                                                   type="text"
+                                                                   class="form-control s_website_form_input"
+                                                                   name="company"
+                                                                   data-fill-with="commercial_company_name"/>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_field s_website_form_required"
+                                                     data-type="char"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact5">
+                                                            <span class="s_website_form_label_content">
+                                                                Subject</span>
+                                                            <span class="s_website_form_mark">
+                                                                *</span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <input id="contact5"
+                                                                   type="text" placeholder="Mention your Issue here"
+                                                                   class="form-control s_website_form_input"
+                                                                   name="subject"
+                                                                   required=""/>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_field s_website_form_custom s_website_form_required"
+                                                     data-type="text"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact6">
+                                                            <span class="s_website_form_label_content">
+                                                                Description</span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <textarea
+                                                                    id="contact6"
+                                                                    class="form-control s_website_form_input"
+                                                                    name="description" placeholder="Issue description in detail"
+                                                                    required=""></textarea>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+
+                                                <div class="form-group col-12 s_website_form_field s_website_form_custom s_website_form_required"
+                                                     data-type="text"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px">
+                                                            <span class="s_website_form_label_content">
+                                                                Priority</span>
+                                                        </label>
+                                                        <div class="col-sm">
+
+
+                                                            <select id="priority"
+                                                                    name="priority"
+                                                                    required=""
+                                                                    class="form-control s_website_form_input">
+                                                                <option value="0"
+                                                                        selected="selected">
+                                                                    Very
+                                                                    Low</option>
+                                                                <option value="1">
+                                                                    Low</option>
+                                                                <option value="2">
+                                                                    Normal</option>
+                                                                <option value="3">
+                                                                    High</option>
+                                                            </select>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_field s_website_form_custom s_website_form_required"
+                                                     data-type="binary"
+                                                     data-name="Field">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact6">
+                                                            <span class="s_website_form_label_content">
+                                                                Attachment</span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <input type="file"
+                                                                   name="ticket_attachment"
+                                                                   multiple="true"/>
+                                                        </div>
+                                                    </div><br/>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_field s_website_form_dnone">
+                                                    <div class="row s_col_no_resize s_col_no_bgcolor">
+                                                        <label class="col-form-label col-sm-auto s_website_form_label"
+                                                               style="width: 200px"
+                                                               for="contact7">
+                                                            <span class="s_website_form_label_content">
+                                                                Email To</span>
+                                                        </label>
+                                                        <div class="col-sm">
+                                                            <input id="contact7"
+                                                                   type="hidden"
+                                                                   class="form-control s_website_form_input"
+                                                                   name="email_to"/>
+                                                        </div>
+                                                    </div>
+                                                </div>
+                                                <div class="form-group col-12 s_website_form_submit"
+                                                     data-name="Submit Button">
+                                                    <div style="width: 200px;"
+                                                         class="s_website_form_label"/>
+                                                    <a href="#" role="button"
+                                                       class="btn btn-primary btn-lg s_website_form_send">
+                                                        Submit</a>
+                                                    <span id="s_website_form_result"></span>
+                                                </div>
+                                            </div>
+                                        </form>
+                                    </div>
+                                </section>
+                            </div>
+                            <div class="col-lg-4 m-1 mt-5 mt-lg-0">
+                                <ul class="list-unstyled  mb-0 pl-2">
+                                    <li class="mt-5">My Company</li>
+                                    <li>
+                                        <i class="fa fa-map-marker fa-fw mr-2"/>
+                                        <span class="o_force_ltr">3575 Demo
+                                            Buena
+                                            Vista Avenue</span>
+                                    </li>
+                                    <li>
+                                        <i class="fa fa-phone fa-fw mr-2"/>
+                                        <span class="o_force_ltr">+1 (650)
+                                            555-0111</span>
+                                    </li>
+                                    <li>
+                                        <i class="fa fa-1x fa-fw fa-envelope mr-2"/>
+                                        <span>
+                                            info@yourcompany.example.com</span>
+                                    </li>
+                                </ul>
+                            </div>
+                        </div>
+                    </div>
+                </section>
+            </div>
+        </t>
+    </template>
+</odoo>