+
+ 
+
+
+
+
+
+ 
+
+
+
+
+
+
+
+
+ Community
+
+
+ Enterprise
+
+
+ Odoo.sh
+
+ + Website Helpdesk Support Ticket Management +
++ + A Module For Managing Support Tickets +
+ +
+
+
+
+
+ 
+
+
+ + Explore This + Module
+
+
+
+
+
+
+
+
+
+
+
+
+ 
+
+
+ + Overview +
+
+
+
+
+
+
+ In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets.
+ The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the
+ timesheet
+
+
+
+
+ 
+
+
+ + Features +
+
+
+
+
+
+
+
+
+ 
+
+
+
+
+ Website Ticket Creation
+
+
+
+
+
+
+
+
+ View created tickets from portal
+
+
+
+
+
+
+
+
+Create Tasks for the project linked to the Ticket
+
+
+
+
+
+
+
+ Link a project to the Ticket and invoice based on the tasks timesheet
+
+
+
+
+
+
+
+
+ Tickets can be viewed and managed from backend
+
+
+
+
+
+
+
+
+
+ Customise stages or use predefined stages for seeing the status of ticket
+
+
+
+
+
+ 
+
+
+ + Screenshots +
+
+
+
+
+
+
+
+
+
+ 
+
+
+ + Create Tickets From website, +
++ Get Confirmation/Success message for ticket creation +
+
+
+ 
+
+ + View created tickets from portal +
+
+
+ 
+
+ + View the details of each ticket by hovering over them. +
+
+
+ 
+
+ + Configure stages for tickets +
+
+
+ 
+
+
+ + View tickets according to stages in kanban view. +
+
+
+
+
+
+ 
+
+
+ + Create / configure helpdesk teams +
++
+
+ 
+
+ + Create Tickets from backend normally +
+
+
+ 
+
+ + Enable 'Create Tasks' from configuration settings to create tasks for the project linked to the Ticket +
+
+
+ 
+
+
+ + Turn on 'create task' toggle inside the ticket form to link a project to the Ticket +
++ Create Tasks: +
+
+
+ 
+
+
+ + Turn on 'Billable' toggle inside the ticket form to create invoice based on the tasks timesheet +
++ Create invoice: +
+
+
+ 
+
+
+ + Print PDF Report of the Ticket from backend +
+
+
+
+
+
+ 
+
+
+ + Ticket (pdf): +
+
+
+
+
+ 
+
+
+ + Related + Products +
+
+
+
+
+
+
+
+
+ 
+ 
+ 
+ 
+ 
+
+
+
+
+ 
+
+
+ + Our Services +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ 
+
+
+ + Odoo + Customization
+
+
+
+
+ 
+
+
+ + Odoo + Implementation
+
+
+
+
+
+ 
+
+
+ + Odoo + Support
+
+
+
+
+ 
+
+
+ + Hire + Odoo + Developer
+
+
+
+
+ 
+
+
+ + Odoo + Integration
+
+
+
+
+
+ 
+
+
+ + Odoo + Migration
+
+
+
+
+ 
+
+
+ + Odoo + Consultancy
+
+
+
+
+ 
+
+
+ + Odoo + Implementation
+
+
+
+ 
+
+
+ + Odoo + Licensing Consultancy
+
+
+
+
+ 
+
+
+ + Our + Industries +
+
+
+
+
+
+
+
+
+
+
+
+
+ 
+
+
+ + Trading +
++ Easily procure + and + sell your products
+
+
+
+
+ 
+
+
+ + POS +
++ Easy + configuration + and convivial experience
+
+
+
+
+ 
+
+
+ + Education +
++ A platform for + educational management
+
+
+
+
+ 
+
+
+ + Manufacturing +
++ Plan, track and + schedule your operations
+
+
+
+
+ 
+
+
+ + E-commerce & Website +
++ Mobile + friendly, + awe-inspiring product pages
+
+
+
+
+ 
+
+
+ + Service Management +
++ Keep track of + services and invoice
+
+
+
+
+ 
+
+
+ + Restaurant +
++ Run your bar or + restaurant methodically
+
+
+
+ 
+
+
+ + Hotel Management +
++ An + all-inclusive + hotel management application
+
+
+
+ 
+
+
+ + Support +
+
+
+
diff --git a/odoo_website_helpdesk/static/src/js/ticket_details.js b/odoo_website_helpdesk/static/src/js/ticket_details.js
new file mode 100644
index 000000000..536c789ad
--- /dev/null
+++ b/odoo_website_helpdesk/static/src/js/ticket_details.js
@@ -0,0 +1,35 @@
+odoo.define("odoo_website_helpdesk.ticket_details", function (require) {
+ "use strict";
+
+ $(document).on("mouseover", "#popover", function (event) {
+ console.log("start");
+ var self = this;
+ var item_text = "";
+ if (self.parentElement.parentElement.children[3]) {
+ item_text =
+ "Ticket : " +
+ self.parentElement.parentElement.children[1].outerText +
+ "
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+ 
+
+
+ " + + "Subject : " + + self.parentElement.parentElement.children[2].outerText + + "
" + + "Cost : " + + self.parentElement.parentElement.children[4].outerText + + "
" + + "Priority : " + + self.parentElement.parentElement.children[6].outerText+ + "
" +"
" + + "Description : " + + self.parentElement.parentElement.children[3].outerText + + "
"; + } + + $(this).popover({ + html: true, + placement: "right", + trigger: "hover", + title: "Ticket Details", + content: "" + item_text + "", + }); + }); +}); diff --git a/odoo_website_helpdesk/views/helpdesk.xml b/odoo_website_helpdesk/views/helpdesk.xml new file mode 100644 index 000000000..ac11c3bf7 --- /dev/null +++ b/odoo_website_helpdesk/views/helpdesk.xml @@ -0,0 +1,201 @@ +
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + There are currently no tickets issued for your account. +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
| + Customer : + | ++ Description : + | ++ Priority : + | +
|---|---|---|
| + + | ++ + | ++ + | +
+
+
+ + Tasks +
+| + Task Name + | ++ Analytic Account + | ++ Assigned to + | ++ Total Hours Spend + | +
|---|---|---|---|
| + + | ++ + | ++ + | ++ + | +
+
+ Helpdesk
+
+
+
+
+
+
+
+
+
+
+ Enable to create tasks from tickets
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Your Ticket
+
+
+
+
+ +
Thank You!
+
+
+
+ +
+
+ Your Ticket
+
+
+
+ We will get back + to you shortly. +
+
+
+ -
+
- My Company +
- + + 3575 + Demo Buena Vista Avenue + + +
- + + +1 + (650) 555-0111 + + +
- + + + info@yourcompany.example.com + + +
+
+
+
+
+
+
+
+
+
+ Support Tickets
+
+
+
+
+
+
+ Contact us about anything related to our
+ company or services.
+
+
+
+
+ Contact us about anything related to our
+ company or services.
+ We'll do our best to get back to you as soon
+ as possible.
+
+
+
+
+
+
+ -
+
- My Company +
- + + 3575 Demo + Buena + Vista Avenue + +
- + + +1 (650) + 555-0111 + +
- + + + info@yourcompany.example.com + +