July 09: [FIX] Bug Fixed 'odoo_website_helpdesk'

odoo_website_helpdesk/controller/website_form.py

@@ -68,12 +68,23 @@ class WebsiteFormInherit(WebsiteForm):
                 return json.dumps(
                     {'error': "No stage found with the lowest sequence."})
             products = kwargs.get('product')
-            partner_create = request.env['res.partner'].sudo().create({
-                'name': kwargs.get('customer_name'),
-                'company_name': kwargs.get('company'),
-                'phone': kwargs.get('phone'),
-                'email': kwargs.get('email_from')
-            })
+            if request.env.user and request.env.user.id != request.env.ref(
+                    'base.public_user').id:
+                partner_create = request.env.user.partner_id
+            else:
+                email = kwargs.get('email_from')
+                existing_partner = request.env['res.partner'].sudo().search([
+                    ('email', '=', email)
+                ], limit=1)
+                if existing_partner:
+                    partner_create = existing_partner
+                else:
+                    partner_create = request.env['res.partner'].sudo().create({
+                        'name': kwargs.get('customer_name'),
+                        'company_name': kwargs.get('company'),
+                        'phone': kwargs.get('phone'),
+                        'email': kwargs.get('email_from')
+                    })
             if products:
                 split_product = products.split(',')
                 product_list = [int(i) for i in split_product]
@@ -103,20 +114,8 @@ class WebsiteFormInherit(WebsiteForm):
                     'ticket_type_id': kwargs.get('ticket_type_id'),
                     'category_id': kwargs.get('category'),
                 }
+
             ticket_id = request.env['ticket.helpdesk'].sudo().create(rec_val)
-            if ticket_id and partner_create.email:
-                request.env['mail.mail'].sudo().create({
-                    'subject': 'Your Ticket Has Been Created',
-                    'body_html': f"<p>Hello {partner_create.name},</p><p>Your ticket <strong>{ticket_id.name}</strong> with the subject <strong>{ticket_id.subject}</strong> has been successfully submitted. Our support team will contact you soon.</p> <p>Thank You.</p>",
-                    'email_to': partner_create.email,
-                    'email_from': request.env.user.email or 'support@example.com',
-                }).send()
-                ticket_id.message_post(
-                    body="A confirmation email regarding the ticket creation has been sent to the customer.",
-                    subject="Ticket Confirmation Email",
-                    message_type='email',
-                    subtype_xmlid="mail.mt_comment",
-                )
             request.session['ticket_number'] = ticket_id.name
             request.session['ticket_id'] = ticket_id.id
             model_record = request.env['ir.model'].sudo().search(

odoo_website_helpdesk/doc/RELEASE_NOTES.md

@@ -11,15 +11,7 @@
 ##### UPDT
 -A new contact record is created upon form submission.
 
-#### 13.05.2025
+#### 05.07.2025
 #### Version 18.0.1.0.2
-##### UPDT
--A confirmation email will be sent to the customer upon ticket creation.
-
-
-
-
-
-
-
-
+##### FIX
+- Tickets created was not visible for the user.

odoo_website_helpdesk/static/description/index.html

@@ -910,8 +910,6 @@ Website Ticket Creation
                                         <div class="col-md-12 mb-4">
                                             <p style="font-weight:400; font-size:16px; line-height:150%; text-align:center;  color:var(--text-color-light)">Then you may see the ticket's Reference Code in the Thank You page that appears when the helpdesk ticket is generated.
                                             </p>
-                                             <p style="font-weight:400; font-size:16px; line-height:150%; text-align:center;  color:var(--text-color-light)">A confirmation email will be sent to the customer upon ticket creation.
-                                            </p>
                                         </div>
                                         <div class="col-md-12 text-center">
                                             <div class="d-inline-block p-3 shadow-sm"