May 30: [FIX] Bug Fixed 'odoo_website_helpdesk'

odoo_website_helpdesk/__manifest__.py

@@ -21,7 +21,7 @@
 #############################################################################
 {
     'name': "Website Helpdesk Support Ticket Management",
-    'version': '16.0.3.0.1',
+    'version': '16.0.3.0.2',
     'category': 'Website',
     'summary': """Helpdesk Module for community""",
     'description': 'Can create ticket from website also and can manage it from'

odoo_website_helpdesk/controller/website.py

@@ -101,7 +101,6 @@ class WebsiteFormInherit(WebsiteForm):
                     'form_builder_model_model'] = model_record.model
                 request.session['form_builder_model'] = model_record.name
                 request.session['form_builder_id'] = ticket_id.id
-                return json.dumps({'id': ticket_id.id})
             else:
                 rec_val = {
                     'customer_name': kwargs.get('customer_name'),
@@ -137,7 +136,23 @@ class WebsiteFormInherit(WebsiteForm):
                 request.session['form_builder_model_model'] = model_record.model
                 request.session['form_builder_model'] = model_record.name
                 request.session['form_builder_id'] = ticket_id.id
-                return json.dumps({'id': ticket_id.id})
+            # Sent a confirmation mail upon Ticket creation
+            if ticket_id:
+                request.env['mail.mail'].sudo().create({
+                    'subject': 'Your Ticket Has Been Created',
+                    'body_html': f"<p>Hello {partner_create.name},</p><p>Your ticket <strong>{ticket_id.name}</strong> with the subject <strong>{ticket_id.subject}</strong> has been successfully submitted. Our support team will contact you soon.</p> <p>Thank You.</p>",
+                    'email_to': partner_create.email,
+                    'email_from': request.env.user.email or 'support@example.com',
+                }).send()
+                ticket_id.message_post(
+                    body="A confirmation email regarding the ticket creation has been sent to the customer.",
+                    subject="Ticket Confirmation Email",
+                    message_type='email',
+                    subtype_xmlid="mail.mt_comment",
+                )
+            return json.dumps({'id': ticket_id.id})
+
+
         else:
             model_record = request.env['ir.model'].sudo().search(
                 [('model', '=', model_name)])

odoo_website_helpdesk/doc/RELEASE_NOTES.md

@@ -9,3 +9,9 @@
 #### Version 16.0.3.0.1
 #### UPDT
 -A new contact record is created upon form submission.
+
+
+#### 27.05.2025
+#### Version 16.0.3.0.2
+##### UPDT
+-A confirmation email will be sent to the customer upon ticket creation.

odoo_website_helpdesk/static/description/index.html

@@ -212,7 +212,11 @@ Create Tasks for the Project Linked to the Ticket                </span>
                  class="img-thumbnail"><br/>
             <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
                 Get Confirmation/Success Message for Ticket Creation
+            </h3>
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                A confirmation email will be sent to the customer upon ticket creation.
             </h3><br/>
+
             <img src="./assets/screenshots/Screenshot2.png"
                  class="img-thumbnail">
         </div>