From d1b403be7cdb689f58f817e06b16e0320da281ea Mon Sep 17 00:00:00 2001
From: Cybrosys Technologies <risvana@cybrosys.info>
Date: Fri, 30 May 2025 10:52:00 +0530
Subject: [PATCH] May 30: [FIX] Bug Fixed 'odoo_website_helpdesk'

---
 odoo_website_helpdesk/__manifest__.py         |  2 +-
 odoo_website_helpdesk/controller/website.py   | 19 +++++++++++++++++--
 odoo_website_helpdesk/doc/RELEASE_NOTES.md    |  6 ++++++
 .../static/description/index.html             |  4 ++++
 4 files changed, 28 insertions(+), 3 deletions(-)

diff --git a/odoo_website_helpdesk/__manifest__.py b/odoo_website_helpdesk/__manifest__.py
index e0bf26fbc..40945a587 100644
--- a/odoo_website_helpdesk/__manifest__.py
+++ b/odoo_website_helpdesk/__manifest__.py
@@ -21,7 +21,7 @@
 #############################################################################
 {
     'name': "Website Helpdesk Support Ticket Management",
-    'version': '16.0.3.0.1',
+    'version': '16.0.3.0.2',
     'category': 'Website',
     'summary': """Helpdesk Module for community""",
     'description': 'Can create ticket from website also and can manage it from'
diff --git a/odoo_website_helpdesk/controller/website.py b/odoo_website_helpdesk/controller/website.py
index 2a3dc9069..22b04447e 100644
--- a/odoo_website_helpdesk/controller/website.py
+++ b/odoo_website_helpdesk/controller/website.py
@@ -101,7 +101,6 @@ class WebsiteFormInherit(WebsiteForm):
                     'form_builder_model_model'] = model_record.model
                 request.session['form_builder_model'] = model_record.name
                 request.session['form_builder_id'] = ticket_id.id
-                return json.dumps({'id': ticket_id.id})
             else:
                 rec_val = {
                     'customer_name': kwargs.get('customer_name'),
@@ -137,7 +136,23 @@ class WebsiteFormInherit(WebsiteForm):
                 request.session['form_builder_model_model'] = model_record.model
                 request.session['form_builder_model'] = model_record.name
                 request.session['form_builder_id'] = ticket_id.id
-                return json.dumps({'id': ticket_id.id})
+            # Sent a confirmation mail upon Ticket creation
+            if ticket_id:
+                request.env['mail.mail'].sudo().create({
+                    'subject': 'Your Ticket Has Been Created',
+                    'body_html': f"<p>Hello {partner_create.name},</p><p>Your ticket <strong>{ticket_id.name}</strong> with the subject <strong>{ticket_id.subject}</strong> has been successfully submitted. Our support team will contact you soon.</p> <p>Thank You.</p>",
+                    'email_to': partner_create.email,
+                    'email_from': request.env.user.email or 'support@example.com',
+                }).send()
+                ticket_id.message_post(
+                    body="A confirmation email regarding the ticket creation has been sent to the customer.",
+                    subject="Ticket Confirmation Email",
+                    message_type='email',
+                    subtype_xmlid="mail.mt_comment",
+                )
+            return json.dumps({'id': ticket_id.id})
+
+
         else:
             model_record = request.env['ir.model'].sudo().search(
                 [('model', '=', model_name)])
diff --git a/odoo_website_helpdesk/doc/RELEASE_NOTES.md b/odoo_website_helpdesk/doc/RELEASE_NOTES.md
index d7dc12c50..2329976ba 100644
--- a/odoo_website_helpdesk/doc/RELEASE_NOTES.md
+++ b/odoo_website_helpdesk/doc/RELEASE_NOTES.md
@@ -9,3 +9,9 @@
 #### Version 16.0.3.0.1
 #### UPDT
 -A new contact record is created upon form submission.
+
+
+#### 27.05.2025
+#### Version 16.0.3.0.2
+##### UPDT
+-A confirmation email will be sent to the customer upon ticket creation.
diff --git a/odoo_website_helpdesk/static/description/index.html b/odoo_website_helpdesk/static/description/index.html
index 04a7925e6..d8f245e79 100644
--- a/odoo_website_helpdesk/static/description/index.html
+++ b/odoo_website_helpdesk/static/description/index.html
@@ -212,7 +212,11 @@ Create Tasks for the Project Linked to the Ticket                </span>
                  class="img-thumbnail"><br/>
             <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
                 Get Confirmation/Success Message for Ticket Creation
+            </h3>
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                A confirmation email will be sent to the customer upon ticket creation.
             </h3><br/>
+
             <img src="./assets/screenshots/Screenshot2.png"
                  class="img-thumbnail">
         </div>