Aug 10 : [ADD] Initial Commit 'odoo_website_helpdesk_dashboard'

odoo_website_helpdesk_dashboard/README.rst

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+.. image:: https://img.shields.io/badge/licence-AGPL--3-blue.svg
+    :target: https://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+
+Website Helpdesk Dashboard
+==========================
+*This module provides the dashboard view for the Website Helpdesk Support Ticket Management module*
+
+Installation
+============
+    - www.odoo.com/documentation/14.0/setup/install.html
+    - Install our custom addon
+
+License
+-------
+GNU AFFERO GENERAL PUBLIC LICENSE Version 3 (AGPL v3)
+(https://www.gnu.org/licenses/agpl-3.0-standalone.html)
+
+Company
+-------
+* `Cybrosys Techno Solutions <https://cybrosys.com/>`__
+
+Credits
+-------
+* Developer: (V14) Sruthi MK, Contact: odoo@cybrosys.com
+
+Contacts
+--------
+* Mail Contact : odoo@cybrosys.com
+
+Bug Tracker
+-----------
+Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported.
+
+Maintainer
+==========
+.. image:: https://cybrosys.com/images/logo.png
+   :target: https://cybrosys.com
+This module is maintained by Cybrosys Technologies.
+
+For support and more information, please visit https://www.cybrosys.com
+
+Further information
+===================
+HTML Description: `<static/description/index.html>`__

odoo_website_helpdesk_dashboard/__init__.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from . import controllers
+from . import models

odoo_website_helpdesk_dashboard/__manifest__.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+{
+    'name': "Website Helpdesk Dashboard",
+    'version': '14.0.1.0.0',
+    'category': 'Website',
+    'summary': 'Website HelpDesk Dashboard module Brings a multipurpose '
+               'graphical dashboard for Website Helpdesk Support Ticket '
+               'Management module',
+    'description': 'Helps to show a dashboard view of Website Helpdesk Support '
+                   'Ticket Management module.We will get the details of '
+                   'helpdesk teams, received tickets, tickets based on month, '
+                   'ticket count ratio by teams, tickets by project ratio, '
+                   'Billed tasks by team ratio, Resolved tickets and  New, '
+                   'In-progress and Closed tickets.',
+    'author': "Cybrosys Techno Solutions",
+    'company': 'Cybrosys Techno Solutions',
+    'maintainer': 'Cybrosys Techno Solutions',
+    'website': "https://www.cybrosys.com",
+    'depends': ['odoo_website_helpdesk', 'base'],
+    'data': [
+        'views/help_ticket_views.xml',
+        'views/assets.xml',
+        'views/dashboard_templates.xml'
+    ],
+    'qweb': [
+        "static/src/xml/helpdesk_dashboard_templates.xml"
+    ],
+    'images': ['static/description/banner.png'],
+    'license': 'AGPL-3',
+    'installable': True,
+    'auto_install': False,
+    'application': False,
+}

odoo_website_helpdesk_dashboard/controllers/__init__.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from . import odoo_website_helpdesk_dashboard

odoo_website_helpdesk_dashboard/controllers/odoo_website_helpdesk_dashboard.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from odoo import http
+from odoo.http import request
+
+
+class HelpDeskTickets(http.Controller):
+    """HelpDeskTickets will be used to provide information about tickets
+     in a dashboard"""
+
+    @http.route(['/help/tickets'], type="json", auth="user")
+    def elearning_snippet(self):
+        """Retrieves help tickets from the database and renders the helpdesk
+         dashboard template.
+        :return: Rendered helpdesk dashboard template as a JSON response."""
+        tickets = [
+            {'name': ticket.name, 'subject': ticket.subject, 'id': ticket.id}
+            for ticket in request.env['help.ticket'].sudo().search(
+                [('stage_id.name', '=', 'Inbox')])]
+        response = http.Response(
+            template='odoo_website_helpdesk_dashboard.dashboard_tickets',
+            qcontext={'h_tickets': tickets})
+        return response.render()

odoo_website_helpdesk_dashboard/doc/RELEASE_NOTES.md

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+## Module <odoo_website_helpdesk_dashboard>
+
+#### 09.08.2023
+#### Version 14.0.1.0.0
+#### ADD
+- Initial commit for Website Helpdesk Dashboard

odoo_website_helpdesk_dashboard/models/__init__.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from . import help_ticket

odoo_website_helpdesk_dashboard/models/help_ticket.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+import calendar
+from odoo import api, models
+
+
+class HelpTicket(models.Model):
+    """HelpTicket class helps to create new tickets and inside this class
+     it will show the tickets with different stages. Get ticket information
+      easily."""
+    _inherit = 'help.ticket'
+
+    @api.model
+    def get_tickets_count(self):
+        """Get the count of tickets based on their stages."""
+        values = {
+            'inbox_count': self.env['help.ticket'].search_count(
+                [('stage_id.name', 'in', ['Inbox', 'Draft'])]),
+            'progress_count': self.env['help.ticket'].search_count(
+                [('stage_id.name', '=', 'In Progress')]),
+            'done_count': self.env['help.ticket'].search_count(
+                [('stage_id.name', '=', 'Done')]),
+            'team_count': self.env['help.team'].search_count([]),
+            'p_tickets': [ticket.name for ticket in
+                          self.env['help.ticket'].search(
+                              [('stage_id.name', 'in', ['Inbox', 'Draft'])])]
+        }
+        return values
+
+    @api.model
+    def get_tickets_view(self):
+        """Get detailed information about tickets."""
+        values = {
+            'inbox_count': self.env['help.ticket'].search_count(
+                [('stage_id.name', 'in', ['Inbox', 'Draft'])]),
+            'progress_count': self.env['help.ticket'].search_count(
+                [('stage_id.name', '=', 'In Progress')]),
+            'done_count': self.env['help.ticket'].search_count(
+                [('stage_id.name', '=', 'Done')]),
+            'team_count': self.env['help.team'].search_count([]),
+            'new_ticket': ["{} : {}".format(ticket.name, ticket.subject) for
+                           ticket in self.env['help.ticket'].search(
+                    [('stage_id.name', 'in', ['Inbox', 'Draft'])])],
+            'progress': ["{} : {}".format(ticket.name, ticket.subject) for
+                         ticket in self.env['help.ticket'].search(
+                    [('stage_id.name', '=', 'In Progress')])],
+            'done': ["{} : {}".format(ticket.name, ticket.subject) for ticket in
+                     self.env['help.ticket'].search(
+                         [('stage_id.name', '=', 'Done')])],
+            'teams': [team.name for team in self.env['help.team'].search([])],
+            'p_tickets': [ticket.name for ticket in
+                          self.env['help.ticket'].search(
+                              [('stage_id.name', 'in', ['Inbox', 'Draft'])])]
+        }
+        return values
+
+    @api.model
+    def get_ticket_month_pie(self):
+        """Get ticket counts per month as a pie chart."""
+        month_count = [rec.create_date.month for rec in
+                       self.env['help.ticket'].search([])]
+        month_val = [{'label': calendar.month_name[month],
+                      'value': month_count.count(month)} for month in
+                     list(set(month_count))]
+        name = [record['label'] for record in month_val]
+        count = [record['value'] for record in month_val]
+        return [count, name]
+
+    @api.model
+    def get_team_ticket_count_pie(self):
+        """Get ticket counts per team as a bar chart"""
+        ticket_count = []
+        team_list = []
+        for rec in self.env['help.ticket'].search([]):
+            if rec.team_id:
+                team = rec.team_id.name
+                if team not in team_list:
+                    team_list.append(team)
+                ticket_count.append(team)
+        team_val = [{'label': team_name, 'value': ticket_count.count(team_name)}
+                    for team_name in team_list]
+        return [[record['value'] for record in team_val],
+                [record['label'] for record in team_val]]
+
+    @api.model
+    def get_project_ticket_count(self):
+        """Get ticket counts per project as a bar chart"""
+        ticket_count = []
+        project_list = []
+        for rec in self.env['help.ticket'].search([]):
+            if rec.project_id:
+                project = rec.project_id.name
+                if project not in project_list:
+                    project_list.append(project)
+                ticket_count.append(project)
+        project_val = [
+            {'label': project_name, 'value': ticket_count.count(project_name)}
+            for project_name in project_list]
+        return [[record['value'] for record in project_val],
+                [record['label'] for record in project_val]]
+
+    @api.model
+    def get_billed_task_team_chart(self):
+        """Get billed task counts per team as a polarArea chart"""
+        ticket_count = []
+        team_list = []
+        tasks = [rec.ticket_id.id for rec in self.env['project.task'].search(
+            [('ticket_billed', '=', True)])]
+        for rec in self.env['help.ticket'].search([('id', 'in', tasks)]):
+            team = rec.team_id.name
+            if team not in team_list:
+                team_list.append(team)
+            ticket_count.append(team)
+        team_val = [{'label': team_name, 'value': ticket_count.count(team_name)}
+                    for team_name in team_list]
+        return [[record['value'] for record in team_val],
+                [record['label'] for record in team_val]]
+
+    @api.model
+    def get_team_ticket_done_pie(self):
+        """Get ticket counts per completed tickets as a bar chart"""
+        ticket_count = []
+        team_list = []
+        for rec in self.env['help.ticket'].search(
+                [('stage_id.name', '=', 'Done')]):
+            if rec.team_id:
+                team = rec.team_id.name
+                if team not in team_list:
+                    team_list.append(team)
+                ticket_count.append(team)
+        team_val = [{'label': team_name, 'value': ticket_count.count(team_name)}
+                    for team_name in team_list]
+        return [[record['value'] for record in team_val],
+                [record['label'] for record in team_val]]

odoo_website_helpdesk_dashboard/static/description/index.html

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+<div style="background-color: #714B67; min-height: 600px; width: 100%; padding: 15px; position: relative;">
+    <!-- TITLE BAR -->
+    <div class="d-flex align-items-center justify-content-between"
+         style="border-bottom: 1px solid #875A7B; padding: 15px; display: flex; justify-content: space-between; align-items: center;">
+        <img src="./assets/misc/cybrosys-logo.png" width="42" height="42"
+             style="width: 42px; height: 42px;"/>
+        <div>
+            <div style="color: #7C7BAD; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+                 class="mr-2">
+                <i class="fa fa-check mr-1"></i>Community
+            </div>
+        </div>
+    </div>
+    <!-- END OF TITLE BAR -->
+    <div class="container">
+        <div class="row">
+            <div class="col-sm-12 col-md-12 col-lg-12">
+                <!-- APP HERO -->
+                <h1 style="color: #FFFFFF; font-weight: bolder; font-size: 50px; text-align: center; margin-top: 50px;">
+                    Website Helpdesk Dashboard</h1>
+                <p style="color:#FFFFFF; padding: 8px 15px; text-align: center; font-size: 24px;">
+                    Detailed Dashboard View for Website Helpdesk Support Ticket
+                    Management Module</p>
+                <!-- END OF APP HERO -->
+                <img src="assets/screenshots/hero.gif" class="img-responsive"
+                     style="width: 100%; margin-left: auto; margin-right: auto;"/>
+            </div>
+        </div>
+    </div>
+</div>
+
+<!-- NAVIGATION SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px; margin-top: 300px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/compass.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Explore This
+        Module</h2>
+</div>
+<div class="row my-4" style="font-family: 'Montserrat', sans-serif;">
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#overview">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Overview</span>
+                    <span
+                            style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">Learn
+                        more about this
+                        module</span>
+                </div>
+                <img src="./assets/misc/right-arrow.png" width="36"
+                     height="36"/>
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#features">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Features</span>
+                    <span
+                            style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View
+                        features of this
+                        module</span>
+                </div>
+                <img src="./assets/misc/right-arrow.png" width="36"
+                     height="36"/>
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#screenshots">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Screenshots</span>
+                    <span
+                            style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View
+                        screenshots for this
+                        module</span>
+                </div>
+                <img src="./assets/misc/right-arrow.png" width="36"
+                     height="36"/>
+            </div>
+        </a>
+    </div>
+</div>
+<!-- END OF NAVIGATION SECTION -->
+
+<!-- OVERVIEW SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="overview">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/pie-chart.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Overview
+    </h2>
+</div>
+<div class="row"
+     style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 py-4">
+        In the Website Helpdesk Dashboard module, one can analyse and easily
+        manage
+        Helpdesk Tickets according to their stages and also Helpdesk teams.<br/>
+        The dashboard provides a visually engaging palate for seamless
+        management of helpdesk management functions.
+    </div>
+</div>
+<!-- END OF OVERVIEW SECTION -->
+
+<!-- FEATURES SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="features">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/features.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Features
+    </h2>
+</div>
+<div class="row"
+     style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 col-md-6">
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                    Classified tickets according to their stages.
+                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                     Manage Tickets in the backend easily.
+                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">View tickets that are created by customers, from website in the received tickets list.</span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                   View monthly count of tickets in the Doughnut Chart
+                </span>
+            </div>
+        </div>
+        <div class="d-flex align-items-start"
+             style="margin-top: 40px; margin-bottom: 40px">
+            <img src="./assets/misc/check-box.png" class="mr-2"/>
+            <div>
+                <span style="display: block; font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Number of tickets allotted to each team can be seen in the bar chart.
+                </span>
+            </div>
+        </div>
+
+    </div>
+</div>
+<!-- END OF FEATURES SECTION -->
+
+<!-- SCREENSHOTS SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;"
+     id="screenshots">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/pictures.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Screenshots
+    </h2>
+</div>
+<div class="row">
+    <div class="col-sm-12">
+
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                View Tickets created from website and also in the draft stage
+                together inside 'New Tickets' tile along with the count.
+            </h3>
+            <img src="./assets/screenshots/Ticket1.png"
+                 class="img-thumbnail"><br/>
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Manage the tickets in backend by clicking on the 'New Tickets'
+                tiles.
+            </h3>
+            <img src="./assets/screenshots/Ticket2.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                View Tickets that are In Progress.
+            </h3>
+            <img src="./assets/screenshots/Ticket3.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                View and manage tickets that are in the Done/Completed state.
+            </h3>
+            <img src="./assets/screenshots/Ticket4.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Manage Helpdesk Teams ,also shows the count of teams existing.
+            </h3>
+            <img src="./assets/screenshots/Ticket5.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                View tickets created from websites that are in Inbox.
+            </h3>
+            <img src="./assets/screenshots/Ticket6.png"
+                 class="img-thumbnail">
+        </div>
+    </div>
+    <div class="col-sm-12">
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                With the help of doughnut chart, analyse the Monthly Count of
+                Tickets.
+            </h3>
+            <img src="./assets/screenshots/Ticket7.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Hover on the segments in the graph to view the count of tickets.
+            </h3>
+            <img src="./assets/screenshots/Ticket8.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                With the help of Bar graph, analyse ratio between the Helpdesk
+                Teams and No. of tickets assigned to them.
+            </h3>
+            <img src="./assets/screenshots/Ticket9.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                In the Bar graph, view the ratio between Helpdesk Tickets and
+                related Projects.
+            </h3>
+            <img src="./assets/screenshots/Ticket10.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                With the help of polararea chart, analyse ratio between the
+                Helpdesk Teams and No. of Billed Tasks.
+            </h3>
+            <img src="./assets/screenshots/Ticket11.png"
+                 class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                The Line chart shows the ratio between Helpdesk Teams and No. of
+                tickets resolved by them.
+            </h3>
+            <img src="./assets/screenshots/Ticket12.png"
+                 class="img-thumbnail">
+        </div>
+    </div>
+</div>
+<!-- END OF SCREENSHOTS SECTION -->
+
+<!-- RELATED PRODUCTS -->
+
+<div class="row">
+    <div class="col-sm-12 col-md-12-col-lg-2">
+        <h2 style="font-weight: bold; color: #3D3D4E;">Related Modules</h2>
+        <p style="color: #777783;">Explore our related modules</p>
+        <hr/>
+    </div>
+    <div class="carousel-inner">
+        <div class="carousel-item active" style="min-height:0px">
+            <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                 style="float:left">
+                <a href="https://apps.odoo.com/apps/modules/14.0/website_product_attachments/"
+                   target="_blank">
+                    <div style="border-radius:10px">
+                        <img class="img img-responsive center-block"
+                             style="border-top-left-radius:10px; border-top-right-radius:10px"
+                             src="./assets/modules/web_2.png">
+                    </div>
+                </a>
+            </div>
+            <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                 style="float:left">
+                <a href="https://apps.odoo.com/apps/modules/14.0/insta_feed_snippet/"
+                   target="_blank">
+                    <div style="border-radius:10px">
+                        <img class="img img-responsive center-block"
+                             style="border-top-left-radius:10px; border-top-right-radius:10px"
+                             src="./assets/modules/web_3.png">
+                    </div>
+                </a>
+            </div>
+            <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                 style="float:left">
+                <a href="https://apps.odoo.com/apps/modules/14.0/featured_brand_snippet/"
+                   target="_blank">
+                    <div style="border-radius:10px">
+                        <img class="img img-responsive center-block"
+                             style="border-top-left-radius:10px; border-top-right-radius:10px"
+                             src="./assets/modules/web_4.png">
+                    </div>
+                </a>
+            </div>
+        </div>
+        <div class="carousel-item" style="min-height:0px">
+            <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                 style="float:left">
+                <a href="https://apps.odoo.com/apps/modules/14.0/website_return_management/"
+                   target="_blank">
+                    <div style="border-radius:10px">
+                        <img class="img img-responsive center-block"
+                             style="border-top-left-radius:10px; border-top-right-radius:10px"
+                             src="./assets/modules/web_5.png">
+                    </div>
+                </a>
+            </div>
+            <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                 style="float:left">
+                <a href="https://apps.odoo.com/apps/modules/14.0/website_product_publish/"
+                   target="_blank">
+                    <div style="border-radius:10px">
+                        <img class="img img-responsive center-block"
+                             style="border-top-left-radius:10px; border-top-right-radius:10px"
+                             src="./assets/modules/web_6.png">
+                    </div>
+                </a>
+            </div>
+            <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                 style="float:left">
+                <a href="https://apps.odoo.com/apps/modules/14.0/website_multi_product_return_management/"
+                   target="_blank">
+                    <div style="border-radius:10px">
+                        <img class="img img-responsive center-block"
+                             style="border-top-left-radius:10px; border-top-right-radius:10px"
+                             src="./assets/modules/web_1.png">
+                    </div>
+                </a>
+            </div>
+        </div>
+    </div>
+</div>
+<!-- END OF RELATED PRODUCTS -->
+
+<!-- OUR SERVICES -->
+
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/star.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Our Services
+    </h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #1dd1a1 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/cogs.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Customization</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #ff6b6b !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/wrench.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Implementation</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #6462CD !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/lifebuoy.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Support</h6>
+        </div>
+
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #ffa801 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/user.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Hire
+                Odoo
+                Developer</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #54a0ff  !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/puzzle.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Integration</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #6d7680 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/update.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Migration</h6>
+        </div>
+
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #786fa6 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/consultation.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Consultancy</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #f8a5c2 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/training.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Implementation</h6>
+        </div>
+
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #e6be26 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/license.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo
+                Licensing Consultancy</h6>
+        </div>
+    </div>
+
+</div>
+
+<!-- END OF OUR SERVICES -->
+
+<!-- OUR INDUSTRIES -->
+
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/corporate.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Our
+        Industries
+    </h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/trading-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Trading
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easily procure
+                    and
+                    sell your products</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/pos-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    POS
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easy
+                    configuration
+                    and convivial experience</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/education-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Education
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    A platform for
+                    educational management</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/manufacturing-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Manufacturing
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Plan, track and
+                    schedule your operations</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/ecom-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    E-commerce &amp; Website
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Mobile
+                    friendly,
+                    awe-inspiring product pages</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/service-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Service Management
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Keep track of
+                    services and invoice</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/restaurant-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Restaurant
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Run your bar or
+                    restaurant methodically</p>
+            </div>
+        </div>
+
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/hotel-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Hotel Management
+                </h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    An
+                    all-inclusive
+                    hotel management application</p>
+            </div>
+        </div>
+    </div>
+</div>
+
+<!-- END OF OUR INDUSTRIES -->
+
+<!-- SUPPORT -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="./assets/misc/customer-support.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Support
+    </h2>
+</div>
+<div class="container mt-5">
+    <div class="row">
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4"
+                     style="background-color: #714B67; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="./assets/misc/support.png" height="48" width="48"
+                         style="width: 42px; height: 42px;"/>
+                </div>
+                <div>
+                    <h4>Need Help?</h4>
+                    <p style="line-height: 100%;">Got questions or need help?
+                        Get in touch.</p>
+                    <a href="mailto:odoo@cybrosys.com">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">
+                            odoo@cybrosys.com</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4"
+                     style="background-color: #2AC44D; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="./assets/misc/whatsapp.png" height="52" width="52"
+                         style="width: 52px; height: 52px;"/>
+                </div>
+                <div>
+                    <h4>WhatsApp</h4>
+                    <p style="line-height: 100%;">Say hi to us on WhatsApp!</p>
+                    <a href="https://api.whatsapp.com/send?phone=918606827707">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">
+                            +91 86068
+                            27707</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+    </div>
+    <div class="row">
+        <div class="col-sm-12 my-5 d-flex justify-content-center align-items-center">
+            <img src="./assets/misc/logo.png" width="144" height="31"
+                 style="width:144px; height: 31px; margin-top: 40px;"/>
+        </div>
+    </div>
+</div>
+<!-- END OF SUPPORT -->

odoo_website_helpdesk_dashboard/static/src/css/helpdesk_dashboard.css

@@ -0,0 +1,232 @@
+
+.o_action_manager {
+    overflow: auto !important;
+}
+
+.help_dashboards {
+    padding-top: 10px;
+    background-color: #f8faff !important;
+}
+
+.dashboard_card h4 {
+    font-size: 1.1rem;
+}
+
+.main-section {
+    margin-left: 6px;
+}
+
+.breadcrumbs {
+    margin-top: 0;
+}
+
+/*    Widget One
+---------------------------*/
+.stat-content {
+    display: inline-block;
+    width: 66%;
+}
+
+.stat-icon {
+    display: inline-block;
+}
+
+.stat-widget-one .stat-icon {
+    vertical-align: top;
+    margin: auto;
+    width: 100%;
+    color: #01c490;
+}
+
+.stat-widget-one .stat-icon i {
+    font-size: 30px;
+    font-weight: 900;
+    display: inline-block;
+    color: #01c490;
+}
+
+.stat-widget-one .stat-text {
+    font-size: 11px;
+    color: #868e96;
+    font-weight: bold;
+}
+
+.stat-widget-one .stat-digit {
+    font-size: 24px;
+    color: #02448b;
+}
+
+.stat-count {
+    font-size: 20px;
+    text-align: center;
+    color: #00438b;
+}
+
+.stat-title {
+    font-size: 17px;
+    text-align: center;
+    color: #00438b;
+}
+
+/*=====================Dashboard===========================*/
+
+.dashboard_card {
+    padding: 0px;
+    margin-bottom: 1.5rem;
+    border-radius: 0px;
+    box-shadow: none;
+    background: none;
+    transition: transform 0.2s ease, box-shadow 0.2s ease;
+    will-change: transform, box-shadow;
+}
+
+.dashboard_card:hover {
+    transform: translateY(-2px) translateZ(0) !important;
+    box-shadow: 0 10px 10px 0 rgba(62, 57, 107, 0.12), 0 0 0 transparent !important;
+}
+
+.helpdesk {
+    margin-top: 3%;
+    margin-bottom: 2%;
+}
+
+.helpdesk .stat-icon {
+    border-radius: 15px 0 0 15px;
+    width: 30%;
+    height: 100px;
+    text-align: center;
+    padding-top: 11%;
+    background: #4a5c9a;
+    color: #fff;
+}
+
+#team_ico {
+    -webkit-text-stroke: 1px #8e8e8e;
+}
+
+.helpdesk .dashboard_card {
+    border-radius: 15px;
+    transition: transform 0.2s ease, box-shadow 0.2s ease;
+    will-change: transform, box-shadow;
+    box-shadow: 0 10px 40px 0 rgba(62, 57, 107, 0.07),
+    0 2px 9px 0 rgba(62, 57, 107, 0.06);
+}
+
+.stat-widget-one .stat-text {
+    font-size: 14px;
+    color: #314384ff;
+    margin: 2rem 0rem 1rem 0rem;
+    text-align: center;
+}
+
+.stat-widget-one .stat-digit {
+    font-size: 20px;
+    font-weight: bolder;
+    padding: 1px 10px 2px 0;
+    color: #8061a9;
+    text-shadow: 0px 0px 20px #000000;
+    text-align: center;
+}
+
+.stat-widget-one .stat-icon i {
+    font-size: 25px;
+    font-weight: 900;
+    display: inline-block;
+    color: #fff;
+}
+
+.stat-widget-one {
+    border-radius: 15px;
+    background-color: white;
+    text-align: inherit !important;
+}
+
+.stat-widget-one {
+    width: 100%;
+}
+
+
+.inbox_tickets .stat-widget-one .stat-text {
+    color: #706F8E;
+}
+
+.inbox_tickets .stat-icon {
+    background: #706F8E !important;
+}
+
+.inprogress_tickets .stat-widget-one .stat-text {
+    color: #9AA8A8;
+}
+
+.inprogress_tickets .stat-icon {
+    background: #9AA8A8 !important;
+}
+
+.done_tickets .stat-icon {
+    background: #847A9F !important;
+}
+
+.done_tickets .stat-widget-one .stat-text {
+    color: #847A9F;
+}
+
+.team_card .stat-icon {
+    background: #66719a !important;
+}
+
+.team_card .stat-widget-one .stat-text {
+    color: #66719a;
+}
+
+.dashboard_card-body {
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+}
+
+.pending_detail {
+    width: 75%;
+    padding: 0 0 0 40px;
+    margin: 0 0 0 4px;
+}
+
+.ticket_box {
+    height: 32rem;
+    overflow-y: auto;
+}
+
+.ticket_box_head {
+    text-align: center;
+    padding: 12px 0;
+    color: rgb(73 80 87 / 76%);
+    font-weight: bold;
+    font-size: 20px;
+    background: #b1cccc;
+    margin-bottom: 9px;
+}
+
+.tickets_head {
+    margin-left: 10px;
+}
+
+.pending_tickets {
+    padding-left: 0 ! important;
+}
+
+.tickets_list {
+    font-weight: 500;
+    font-size: 14px;
+    margin: 10px;
+    list-style-type: none;
+    border-radius: 5px;
+    border: 1px solid rgba(69, 72, 103, 0.71);
+    background: #f3f3f3bd;
+    padding: 10px !important;
+}
+
+.half_chart.chart-container.card-shadow {
+    height: 32rem;
+}
+.chart-container.card-shadow {
+    height: 32rem;
+}

odoo_website_helpdesk_dashboard/static/src/js/helpdesk_dashboard.js

@@ -0,0 +1,454 @@
+odoo.define("odoo_website_helpdesk_dashboard.dashboard_view", function (require) {
+    "use strict";
+    const AbstractAction = require("web.AbstractAction");
+    const core = require("web.core");
+    const rpc = require("web.rpc");
+    var ajax = require("web.ajax");
+    const _t = core._t;
+    const QWeb = core.qweb;
+    const DashBoard = AbstractAction.extend({
+        template: "HelpDesk_Dashboard",
+        events: {
+            "click .inbox_tickets": "tickets_inbox",
+            "click .inprogress_tickets": "tickets_inprogress",
+            "click .done_tickets": "tickets_done",
+            "click .team_card": "helpdesk_teams"
+        },
+//        Initializes the dashboard and sets the available dashboard templates
+        init: function (parent, context) {
+            this._super(parent, context);
+            this.dashboards_templates = ['DashBoardHelpDesk'];
+        },
+//        Sets the title of the dashboard.Renders the dashboards and graphs.
+//        Adds a CSS class to the parent element.
+        start: function () {
+            var self = this;
+            this.set("title", 'Dashboard');
+            return this._super().then(function () {
+                self.render_dashboards();
+                self.render_graphs();
+                self.$el.parent().addClass('oe_background_grey');
+            });
+        },
+//        Calls individual methods to render different graphs.
+        render_graphs: function () {
+            var self = this;
+            self.render_tickets_month_graph();
+            self.render_team_ticket_count_graph();
+            self.render_projects_ticket_graph();
+            self.render_billed_task_team_graph();
+            self.render_team_ticket_done_graph();
+        },
+//        Fetches data using an RPC call and creates a doughnut chart using
+//        the Chart.js library. Renders the ticket month graph.
+        render_tickets_month_graph: function () {
+            var self = this
+            var ctx = self.$(".ticket_month");
+            rpc.query({
+                model: "help.ticket",
+                method: "get_ticket_month_pie",
+            }).then(function (arrays) {
+                var data = {
+                    labels: arrays[1],
+                    datasets: [{
+                        label: "",
+                        data: arrays[0],
+                        backgroundColor: [
+                            "#665191",
+                            "#ff7c43",
+                            "#ffa600",
+                            "#a05195",
+                            "#2f4b7c",
+                            "#f95d6a",
+                            "#6d5c16",
+                            "#003f5c",
+                            "#d45087"
+                        ],
+                        borderColor: [
+                            "#003f5c",
+                            "#2f4b7c",
+                            "#f95d6a",
+                            "#665191",
+                            "#d45087",
+                            "#ff7c43",
+                            "#ffa600",
+                            "#a05195",
+                            "#6d5c16"
+                        ],
+                        borderWidth: 1
+                    },]
+                };
+                //Options
+                var options = {
+                    responsive: true,
+                    title: false,
+                    legend: {
+                        display: true,
+                        position: "right",
+                        labels: {
+                            fontColor: "#333",
+                            fontSize: 16
+                        }
+                    },
+                    scales: {
+                        yAxes: [{
+                            gridLines: {
+                                color: "rgba(0, 0, 0, 0)",
+                                display: false,
+                            },
+                            ticks: {
+                                min: 0,
+                                display: false,
+                            }
+                        }]
+                    }
+                };
+                //Create Chart class object
+                var chart = new Chart(ctx, {
+                    type: "doughnut",
+                    data: data,
+                    options: options
+                });
+            });
+        },
+//        Fetches data using an RPC call and get count of pie.
+//        Renders the team ticket count graph.
+        render_team_ticket_count_graph: function () {
+            var self = this
+            var ctx = self.$(".team_ticket_count");
+            rpc.query({
+                model: "help.ticket",
+                method: "get_team_ticket_count_pie",
+            }).then(function (arrays) {
+                var data = {
+                    labels: arrays[1],
+                    datasets: [{
+                        label: "",
+                        data: arrays[0],
+                        backgroundColor: [
+                            'rgba(255, 99, 132, 0.2)',
+                            'rgba(255, 159, 64, 0.2)',
+                            'rgba(255, 205, 86, 0.2)',
+                            'rgba(75, 192, 192, 0.2)',
+                            'rgba(54, 162, 235, 0.2)',
+                            'rgba(153, 102, 255, 0.2)',
+                            'rgba(201, 203, 207, 0.2)'
+                        ],
+                        borderColor: ['rgb(255, 99, 132)',
+                            'rgb(255, 159, 64)',
+                            'rgb(255, 205, 86)',
+                            'rgb(75, 192, 192)',
+                            'rgb(54, 162, 235)',
+                            'rgb(153, 102, 255)',
+                            'rgb(201, 203, 207)'
+                        ],
+                        borderWidth: 1
+                    },]
+                };
+
+                //Options
+                var options = {
+                    responsive: true,
+                    title: false,
+                    maintainAspectRatio: true,
+                    legend: {
+                        display: false
+                    },
+                    scales: {
+                        yAxes: [{
+                            display: true,
+                            ticks: {
+                                beginAtZero: true,
+                                steps: 10,
+                                stepValue: 5,
+                            }
+                        }]
+                    }
+                };
+                //Create Chart class object
+                var chart = new Chart(ctx, {
+                    type: "bar",
+                    data: data,
+                    options: options
+                });
+            });
+        },
+//        Fetches data using an RPC call and get ticket count.
+//        Renders the projects ticket graph.
+        render_projects_ticket_graph: function () {
+            var self = this
+            var ctx = self.$(".projects_ticket");
+            rpc.query({
+                model: "help.ticket",
+                method: "get_project_ticket_count",
+            }).then(function (arrays) {
+                var data = {
+                    labels: arrays[1],
+                    datasets: [{
+                        label: "",
+                        data: arrays[0],
+                        backgroundColor: [
+                            "rgba(175,180,255,0.75)",
+                            "rgba(133,208,255,0.9)",
+                            "rgba(113,255,221,0.79)",
+                            "rgba(255,187,95,0.77)",
+                            "#2c7fb8",
+                            "#fa9fb5",
+                            "#2f4b7c",
+                        ],
+                        borderColor: [
+                            "#003f5c",
+                            "#2f4b7c",
+                            "#f95d6a",
+                            "#665191",
+                            "#d45087",
+                            "#ff7c43",
+                            "#ffa600",
+                            "#a05195",
+                            "#6d5c16"
+                        ],
+                        borderWidth: 1
+                    },]
+                };
+                  //Options
+                var options = {
+                    responsive: true,
+                    title: false,
+                    maintainAspectRatio: true,
+                    legend: {
+                        display: false
+                    },
+                    scales: {
+                        yAxes: [{
+                            display: true,
+                            ticks: {
+                                beginAtZero: true,
+                                steps: 10,
+                                stepValue: 5,
+                            }
+                        }]
+                    }
+                };
+                //Create Chart class object
+                var chart = new Chart(ctx, {
+                    type: "bar",
+                    data: data,
+                    options: options
+                });
+            });
+        },
+//        Fetches data using an RPC call and creates a polar area chart using
+//        Chart.js. Renders the billed task team graph
+        render_billed_task_team_graph: function () {
+            var self = this
+            var ctx = self.$(".billed_team");
+            rpc.query({
+                model: "help.ticket",
+                method: "get_billed_task_team_chart",
+            }).then(function (arrays) {
+                var data = {
+                    labels: arrays[1],
+                    datasets: [{
+                        label: "",
+                        data: arrays[0],
+                        backgroundColor: [
+                            "#a07fcd",
+                            "#fea84c",
+                            "#2cb8b1",
+                            "#fa9fb5",
+                            "#2f4b7c",
+                            "#2c7fb8"
+                        ],
+                        borderColor: [
+                            "#4fc9ff",
+                            "#2f4b7c",
+                            "#f95d6a",
+                            "#665191",
+                            "#d45087",
+                            "#ff7c43",
+                            "#ffa600",
+                            "#a05195",
+                            "#6d5c16"
+                        ],
+                        borderWidth: 1
+                    },]
+                };
+                //Options
+                var options = {
+                    responsive: true,
+                    title: false,
+                    legend: {
+                        display: true,
+                        position: "right",
+                        labels: {
+                            fontColor: "#333",
+                            fontSize: 16
+                        }
+                    },
+                    scales: {
+                        yAxes: [{
+                            gridLines: {
+                                color: "rgba(0, 0, 0, 0)",
+                                display: false,
+                            },
+                            ticks: {
+                                min: 0,
+                                display: false,
+                            }
+                        }]
+                    }
+                };
+                //Create Chart class object
+                var chart = new Chart(ctx, {
+                    type: "polarArea",
+                    data: data,
+                    options: options
+                });
+            });
+        },
+//        Fetches data using an RPC call and creates a pie chart using Chart.js.
+//        Renders the team ticket done graph.
+        render_team_ticket_done_graph: function () {
+            var self = this
+            var ctx = self.$(".team_ticket_done");
+            rpc.query({
+                model: "help.ticket",
+                method: "get_team_ticket_done_pie",
+            }).then(function (arrays) {
+                var data = {
+                    labels: arrays[1],
+                    datasets: [{
+                        fill: false,
+                        label: "",
+                        data: arrays[0],
+                        backgroundColor:[
+                            "#b7c1ff",
+                            "#6159ff",
+                            "#c79bff",
+                            "#0095b2"
+                        ],
+                        borderColor:
+                            'rgba(54,162,235,0.49)'
+                        ,
+                        borderWidth: 2
+                    },]
+                };
+                //Options
+                var options = {
+                    responsive: true,
+                    title: false,
+                    maintainAspectRatio: true,
+                    legend: {
+                        display: false
+                    },
+                    scales: {
+                        yAxes: [{
+                            display: true,
+                            ticks: {
+                                beginAtZero: true,
+                                steps: 10,
+                                stepValue: 5,
+                            }
+                        }]
+                    }
+                };
+                //Create Chart class object
+                var chart = new Chart(ctx, {
+                    type: "line",
+                    data: data,
+                    options: options
+                });
+            });
+        },
+//        Which will render dashboard for helpdesk
+        render_dashboards: function () {
+            var self = this;
+            var templates = ['DashBoardHelpDesk'];
+            _.each(templates, function (template) {
+                self.$('.helpdesk_dashboard_main').append(QWeb.render(template, {widget: self}));
+            });
+            rpc.query({
+                model: "help.ticket",
+                method: "get_tickets_count",
+                args: [],
+            })
+                .then(function (result) {
+                    $("#inbox_count").append("<span class='stat-digit'>" + result.inbox_count + "</span>");
+                    $("#inprogress_count").append("<span class='stat-digit'>" + result.progress_count + "</span>");
+                    $("#done_count").append("<span class='stat-digit'>" + result.done_count + "</span>");
+                    $("#team_count").append("<span class='stat-digit'>" + result.team_count + "</span>");
+
+                    ajax.jsonRpc("/help/tickets", "call", {}).then(function (values) {
+                        $('.pending_tickets').append(values);
+                    });
+                });
+        },
+//        This function opens a new window with the list and form views of
+//        the `help.ticket` model. The window displays tickets with the stage
+//        names "Inbox" or "Draft". New tickets will have the default stage set
+//        to "Draft".
+        tickets_inbox: function (ev) {
+            var self = this;
+            ev.stopPropagation();
+            ev.preventDefault();
+            this.do_action({
+                name: _t("Inbox"),
+                type: 'ir.actions.act_window',
+                res_model: 'help.ticket',
+                view_mode: 'tree,form',
+                views: [[false, 'list'], [false, 'form']],
+                domain: [['stage_id.name', 'in', ['Inbox', 'Draft']]],
+                context: {default_stage_id_name: 'Draft'},
+                target: 'current'
+            });
+        },
+//        Which will show all In-progress tickets
+        tickets_inprogress: function (ev) {
+            var self = this;
+            ev.stopPropagation();
+            ev.preventDefault();
+            this.do_action({
+                name: _t("In Progress"),
+                type: 'ir.actions.act_window',
+                res_model: 'help.ticket',
+                view_mode: 'tree,form',
+                views: [[false, 'list'], [false, 'form']],
+                domain: [['stage_id.name', '=', 'In Progress']],
+                context: {create: false},
+                target: 'current'
+            });
+        },
+//        Which will show all done tickets
+        tickets_done: function (ev) {
+            var self = this;
+            ev.stopPropagation();
+            ev.preventDefault();
+            this.do_action({
+                name: _t("Done"),
+                type: 'ir.actions.act_window',
+                res_model: 'help.ticket',
+                view_mode: 'tree,form',
+                views: [[false, 'list'], [false, 'form']],
+                domain: [['stage_id.name', '=', 'Done']],
+                context: {create: false},
+                target: 'current'
+            });
+        },
+//        All helpdesk teams
+        helpdesk_teams: function (ev) {
+            var self = this;
+            ev.stopPropagation();
+            ev.preventDefault();
+            this.do_action({
+                name: _t("Teams"),
+                type: 'ir.actions.act_window',
+                res_model: 'help.team',
+                view_mode: 'tree,form',
+                views: [[false, 'list'], [false, 'form']],
+                target: 'current'
+            });
+        },
+    });
+    core.action_registry.add("helpdesk_dashboard", DashBoard);
+    return DashBoard;
+});

odoo_website_helpdesk_dashboard/static/src/xml/helpdesk_dashboard_templates.xml

@@ -0,0 +1,172 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<templates id="template" xml:space="preserve">
+<!--  DashBoardHelpDesk template-->
+    <t t-name="HelpDesk_Dashboard">
+      <div class="helpdesk_dashboards">
+        <div class="container-fluid helpdesk_dashboard_main"/>
+      </div>
+    </t>
+    <t t-name="DashBoardHelpDesk">
+        <link rel="stylesheet"
+              href="/odoo_website_helpdesk_dashboard/static/src/css/dashboard.css"/>
+        <h2 class="section-header"
+            style="font-size: 2em; color:#4a5c9a;margin-top: 19px;margin-bottom: -47px;">HelpDesk Dashboard</h2>
+        <div class="row main-section mt-5">
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3 helpdesk inbox_tickets">
+                <div class="dashboard_card" data-toggle="collapse">
+                    <div class="dashboard_card-body panel panel-new">
+                        <div class="stat-widget-one">
+                            <div class="stat-icon">
+                                <i class="fa fa-inbox"/>
+                            </div>
+                            <div class="stat-content">
+                                <div class="stat-text">New Tickets</div>
+                                <div class="stat-digit" id="inbox_count"/>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="panel-new-collapse collapse">
+                        <div id="help_new_tickets"
+                             style="border:none; font-size:14px; padding:0 15px 15px 15px;">
+                            <br/>
+                            <br/>
+                            <p style="font-style:italic; font-weight:700;"/>
+                        </div>
+                    </div>
+                </div>
+            </div>
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3 salon_spa_orders helpdesk inprogress_tickets">
+                <div class="dashboard_card" data-toggle="collapse">
+                    <div class="dashboard_card-body panel panel-progress">
+                        <div class="stat-widget-one">
+                            <div class="stat-icon">
+                                <i class="fa fa-spinner"/>
+                            </div>
+                            <div class="stat-content">
+                                <div class="stat-text">Tickets In Progress</div>
+                                <div class="stat-digit" id="inprogress_count">
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="panel-progress-collapse collapse">
+                        <div id="help_progress_tickets"
+                             style="border:none; font-size:14px; padding:0 15px 15px 15px;">
+                            <br/>
+                            <br/>
+                            <p style="font-style:italic; font-weight:700;"/>
+                        </div>
+                    </div>
+                </div>
+            </div>
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3 helpdesk done_tickets">
+                <div class="dashboard_card" data-toggle="collapse">
+                    <div class="dashboard_card-body panel panel-done">
+                        <div class="stat-widget-one">
+                            <div class="stat-icon">
+                                <i class="fa fa-check"/>
+                            </div>
+                            <div class="stat-content">
+                                <div class="stat-text">Closed Tickets</div>
+                                <div class="stat-digit" id="done_count">
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="panel-done-collapse collapse">
+                        <div id="help_done_tickets"
+                             style="border:none; font-size:14px; padding:0 15px 15px 15px;">
+                            <br/>
+                            <br/>
+                            <p style="font-style:italic; font-weight:700;"/>
+                        </div>
+                    </div>
+                </div>
+            </div>
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3 helpdesk team_card">
+                <div class="dashboard_card" data-toggle="collapse">
+                    <div class="dashboard_card-body panel panel-team">
+                        <div class="stat-widget-one">
+                            <div class="stat-icon">
+                                <i class="fa fa-group" id="team_ico"/>
+                            </div>
+                            <div class="stat-content">
+                                <div class="stat-text">HelpDesk Teams</div>
+                                <div class="stat-digit" id="team_count">
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="panel-team-collapse collapse">
+                        <div id="help_teams"
+                             style="border:none; font-size:14px; padding:0 15px 15px 15px;">
+                            <br/>
+                            <br/>
+                            <p style="font-style:italic; font-weight:700;"/>
+                        </div>
+                    </div>
+                </div>
+            </div>
+            <div class="row ticket-section">
+                <div class="col-12 col-sm-12 col-md-4 ticket_box chart-container card-shadow"
+                     style="top: -21px;left: 0;z-index: 999;padding: 20px;box-sizing: border-box;">
+                    <h2 class="tickets_head">Received Tickets</h2>
+                    <hr/>
+                    <div class="col-xs-12 text-align">
+                        <div class="text-color">
+                            <ul class="pending_tickets"/>
+                        </div>
+                    </div>
+                </div>
+                <div class="col-12 col-sm-12 col-md-4">
+                    <div class="leads_month_pie_div half_chart chart-container card-shadow">
+                        <h2>Tickets by Month</h2>
+                        <hr/>
+                        <div class="graph_canvas">
+                            <canvas class="ticket_month"/>
+                        </div>
+                    </div>
+                </div>
+                <div class="col-12 col-sm-12 col-md-4">
+                    <div class="team_ticket_div half_chart chart-container card-shadow">
+                        <h2>Team - Tickets Count Ratio</h2>
+                        <hr/>
+                        <div class="graph_canvas">
+                            <canvas class="team_ticket_count"/>
+                        </div>
+                    </div>
+                </div>
+                <div class="col-12 col-sm-12 col-md-4">
+                    <div class="projects_ticket_div half_chart chart-container card-shadow">
+                        <h2>Tickets - Projects Ratio</h2>
+                        <hr/>
+                        <div class="graph_canvas">
+                            <canvas class="projects_ticket" width="150"
+                                    height="120"/>
+                        </div>
+                    </div>
+                </div>
+                <div class="col-12 col-sm-12 col-md-4">
+                    <div class="billed_team_div half_chart chart-container card-shadow">
+                        <h2>Billed Task - Team ratio</h2>
+                        <hr/>
+                        <div class="graph_canvas">
+                            <canvas class="billed_team" width="150"
+                                    height="120"/>
+                        </div>
+                    </div>
+                </div>
+                <div class="col-12 col-sm-12 col-md-4">
+                    <div class="team_ticket_div half_chart chart-container card-shadow">
+                        <h2>Team - Resolved Tickets</h2>
+                        <hr/>
+                        <div class="graph_canvas">
+                            <canvas class="team_ticket_done" width="150"
+                                    height="100"/>
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </t>
+</templates>

odoo_website_helpdesk_dashboard/views/assets.xml

@@ -0,0 +1,11 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+<!--    Website helpdesk assets-->
+    <template id="help_desk_assets_backend" name="website_helpdesk assets" inherit_id="web.assets_backend">
+        <xpath expr="." position="inside">
+            <link rel="stylesheet" href="/odoo_website_helpdesk_dashboard/static/src/css/helpdesk_dashboard.css"/>
+            <script type="text/javascript" src="/odoo_website_helpdesk_dashboard/static/src/js/lib/Chart.bundle.js"/>
+            <script type="text/javascript" src="/odoo_website_helpdesk_dashboard/static/src/js/helpdesk_dashboard.js"/>
+        </xpath>
+    </template>
+</odoo>

odoo_website_helpdesk_dashboard/views/dashboard_templates.xml

@@ -0,0 +1,47 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <!--        Website Pending Tickets template-->
+    <template id="dashboard_tickets" name="Pending Tickets template">
+        <t t-foreach="h_tickets" t-as="ticket">
+            <div class="tickets_list" t-att-id="ticket['id']"
+                 t-att-value="ticket['id']">
+                <t t-esc="ticket['name']+' | '+ticket['subject']"/>
+            </div>
+        </t>
+    </template>
+    <!--        Tickets template-->
+    <template id="dashboard_ticket_detailed" name="Tickets template">
+        <t t-foreach="h_tickets" t-as="ticket">
+            <div class="col-xs-12 " style="padding:0;">
+                <div class="ticket_box_head">
+                    <t t-esc="ticket['name']+' - ('+ticket['create_date'].strftime('%d-%b-%y')"/>
+                    )
+                </div>
+            </div>
+            <div class="row m-4 pt-3 w-75">
+                <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-6 ">
+                    <h3 class="ticket_name">
+                        Ticket Name :
+                        <t t-esc="ticket['name']"/>
+                    </h3>
+                    <h3 class="ticket_subject">
+                        Ticket Issue :
+                        <t t-esc="ticket['subject']"/>
+                    </h3>
+                </div>
+                <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3">
+                    <h4 class="ticket_customer">
+                        <t t-if="ticket['customer_name']">
+                            Customer :
+                            <t t-esc="ticket['customer_name']"/>
+                        </t>
+                    </h4>
+                    <h4 class="ticket_subject">
+                        Description :
+                        <t t-esc="ticket['description']"/>
+                    </h4>
+                </div>
+            </div>
+        </t>
+    </template>
+</odoo>

odoo_website_helpdesk_dashboard/views/help_ticket_views.xml

@@ -0,0 +1,14 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <!--        HelpDesk Ticket action-->
+    <record id="helpdesk_dashboard_action" model="ir.actions.client">
+        <field name="name">HelpDesk</field>
+        <field name="tag">helpdesk_dashboard</field>
+    </record>
+    <menuitem id="odoo_website_helpdesk.helpdesk_menu" name="Helpdesk"
+              action="helpdesk_dashboard_action"
+              sequence="5"/>
+    <menuitem name="Dashboard" id="helpdesk_dashboard_menu"
+              parent="odoo_website_helpdesk.helpdesk_menu" sequence="0"
+              action="helpdesk_dashboard_action"/>
+</odoo>