AjmalCybro
2 years ago
32 changed files with 726 additions and 375 deletions
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# -*- coding: utf-8 -*- |
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############################################################################# |
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# |
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# Cybrosys Technologies Pvt. Ltd. |
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# |
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# Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>) |
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# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>) |
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# |
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# You can modify it under the terms of the GNU LESSER |
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. |
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# |
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# This program is distributed in the hope that it will be useful, |
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# but WITHOUT ANY WARRANTY; without even the implied warranty of |
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. |
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# |
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE |
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# (LGPL v3) along with this program. |
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# If not, see <http://www.gnu.org/licenses/>. |
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# |
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############################################################################# |
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from odoo import api, fields, models |
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|
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|
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class MergeTicket(models.Model): |
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"""Tickets merging class""" |
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_name = 'merge.tickets' |
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_description = 'Merging the selected tickets' |
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_rec_name = 'support_ticket_id' |
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|
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user_id = fields.Many2one('res.partner', |
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string='Responsible User', |
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help='Responsible user name', |
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default=lambda self: self.env.user.partner_id.id) |
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support_team_id = fields.Many2one('help.team', string='Support Team', |
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help='Support Team Name') |
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customer_id = fields.Many2one('res.partner', string='Customer', |
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help='Customer Name' |
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) |
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support_ticket_id = fields.Many2one('help.ticket', |
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string='Support Ticket') |
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new_ticket = fields.Boolean(string='Create New Ticket ?', |
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help='Creating new tickets or not.', |
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default=False) |
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subject = fields.Char(string='Subject', help='Enter the New Ticket Subject') |
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merge_reason = fields.Char(string='Merge Reason', help='Merging Reason') |
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support_ticket_ids = fields.One2many('support.tickets', |
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'support_ticket_id', |
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string='Support Tickets', |
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helps='Merged tickets') |
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active = fields.Boolean(string='Disable Record', help='Disable Record', |
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default=True) |
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|
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def default_get(self, fields_list): |
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defaults = super(MergeTicket, self).default_get(fields_list) |
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active_ids = self._context.get('active_ids', []) |
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selected_tickets = self.env['help.ticket'].browse(active_ids) |
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customer_ids = selected_tickets.mapped('customer_id') |
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subjects = selected_tickets.mapped('subject') |
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display_names = selected_tickets.mapped('display_name') |
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helpdesk_team = selected_tickets.mapped('team_id') |
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descriptions = selected_tickets.mapped('description') |
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if len(customer_ids): # Ensure both selected records have the same customer |
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defaults.update({ |
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'customer_id': customer_ids[0].id, |
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'support_team_id': helpdesk_team, |
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|
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'support_ticket_ids': [(0, 0, { |
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'subject': subject, |
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'display_name': display_name, |
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'description': description, |
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|
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}) for subject, display_name, description in |
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zip(subjects, display_names, |
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descriptions)] |
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}) |
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return defaults |
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|
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def action_merge_ticket(self): |
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"""Merging the tickets or creating new tickets""" |
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if self.new_ticket: |
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description = "\n\n".join( |
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f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}" |
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for ticket in self.support_ticket_ids |
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) |
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|
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self.env['help.ticket'].create({ |
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'subject': self.subject, |
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'description': description, |
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'customer_id': self.customer_id.id, |
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'team_id': self.support_team_id.id, |
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}) |
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else: |
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if len(self.support_ticket_ids): |
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description = "\n\n".join( |
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f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}" |
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for ticket in self.support_ticket_ids |
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) |
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# Update the existing support_ticket with the combined information |
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self.support_ticket_id.write({ |
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'description': description, |
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'merge_ticket_invisible': True, |
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'merge_count': len(self.support_ticket_ids), |
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}) |
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|
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@api.onchange('support_ticket_id') |
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def _onchange_support_ticket_id(self): |
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"""Onchange function to add the support ticket id.""" |
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self.support_ticket_ids.write({ |
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'merged_ticket': self.support_ticket_id |
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}) |
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@ -0,0 +1,40 @@ |
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# -*- coding: utf-8 -*- |
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############################################################################# |
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# |
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# Cybrosys Technologies Pvt. Ltd. |
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# |
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# Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>) |
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# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>) |
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# |
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# You can modify it under the terms of the GNU LESSER |
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. |
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# |
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# This program is distributed in the hope that it will be useful, |
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# but WITHOUT ANY WARRANTY; without even the implied warranty of |
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. |
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# |
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE |
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# (LGPL v3) along with this program. |
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# If not, see <http://www.gnu.org/licenses/>. |
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# |
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############################################################################# |
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from odoo import fields, models |
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|
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|
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class SupportTickets(models.Model): |
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"""Creating onetoMany model""" |
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_name = 'support.tickets' |
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_description = 'Support Tickets' |
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|
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subject = fields.Char(string='Subject', help='Subject of the merged ' |
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'tickets') |
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display_name = fields.Char(string='Display Name', |
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help='Display name of the merged tickets') |
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description = fields.Char(string='Description', |
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help='Description of the tickets') |
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support_ticket_id = fields.Many2one('merge.tickets', |
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string='Support Tickets', |
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help='Support tickets') |
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merged_ticket = fields.Integer(string='Merged Ticket ID', |
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help='Storing merged ticket id') |
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|
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After Width: | Height: | Size: 147 KiB |
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After Width: | Height: | Size: 164 KiB |
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After Width: | Height: | Size: 142 KiB |
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After Width: | Height: | Size: 125 KiB |
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<?xml version="1.0" encoding="UTF-8" ?> |
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<odoo> |
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<!-- Merge_tickets form view--> |
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<record id="merge_tickets_view_form" model="ir.ui.view"> |
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<field name="name">merge.tickets.view.form</field> |
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<field name="model">merge.tickets</field> |
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<field name="arch" type="xml"> |
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<form> |
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<sheet> |
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<group> |
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<group> |
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<field name="user_id"/> |
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<field name="support_team_id"/> |
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<field name="customer_id"/> |
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<field name="support_ticket_id" |
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attrs="{'invisible':[('new_ticket','=',True)]}"/> |
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</group> |
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<group> |
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<field name="new_ticket"/> |
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<field name="subject" |
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attrs="{'invisible':[('new_ticket','=',False)]}"/> |
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<field name="merge_reason"/> |
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</group> |
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</group> |
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<notebook> |
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<page string="Support Tickets"> |
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<field name="support_ticket_ids" |
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options="{'no_create': True, 'no_create_edit':True}"> |
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<tree editable="bottom" create="False" edit="False"> |
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<field name="subject"/> |
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<field name="display_name"/> |
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<field name="description" invisible="1"/> |
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<field name="merged_ticket" invisible="1"/> |
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</tree> |
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</field> |
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</page> |
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</notebook> |
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</sheet> |
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<footer> |
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<button name="action_merge_ticket" type="object" string="Save" class="btn btn-primary"/> |
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<button special="cancel" class="btn btn-primary"> Discard </button> |
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</footer> |
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</form> |
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</field> |
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</record> |
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<!-- Contextual action creation--> |
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<record id="action_merge_tickets" model="ir.actions.act_window"> |
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<field name="name">Merge Tickets</field> |
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<field name="res_model">merge.tickets</field> |
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<field name="type">ir.actions.act_window</field> |
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<field name="context">{'active_ids': active_ids}</field> |
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<field name="view_mode">form</field> |
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<field name="binding_model_id" ref="model_help_ticket"/> |
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<field name="target">new</field> |
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<field name="view_id" |
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ref="odoo_website_helpdesk.merge_tickets_view_form"/> |
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</record> |
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</odoo> |
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