[ADD] Initial Commit

pos_claims/README.rst

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+POS Claims v9
+=============
+
+This application allows you to track your customers/vendors pos claims and grievances.
+
+Installation
+============
+
+Just select it from available modules to install it, there is no need to extra installations.
+
+Configuration
+=============
+
+Nothing to configure.
+
+Credits
+=======
+Developers: Jesni Banu & Saritha
+Guidance: Nilmar Shereef @ cybrosys, shereef@cybrosys.in
+

pos_claims/__init__.py

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+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#    Copyright (C) 2017-TODAY Cybrosys Technologies(<http://www.cybrosys.com>).
+#    Author: Cybrosys Technologies (<http://www.cybrosys.com>)
+#    you can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    It is forbidden to publish, distribute, sublicense, or sell copies
+#    of the Software or modified copies of the Software.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    GENERAL PUBLIC LICENSE (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+
+from . import models

pos_claims/__openerp__.py

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+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#    Copyright (C) 2017-TODAY Cybrosys Technologies(<http://www.cybrosys.com>).
+#    Author: Cybrosys Technologies (<http://www.cybrosys.com>)
+#    you can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    It is forbidden to publish, distribute, sublicense, or sell copies
+#    of the Software or modified copies of the Software.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    GENERAL PUBLIC LICENSE (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+{
+    'name': "POS Claims",
+    'version': '9.0.1.0.0',
+    'summary': """Manage your customer claims""",
+    'description': """ This application allows you to manage your customers claims.""",
+    'category': 'Point of sale',
+    'author': "Cybrosys Techno Solutions",
+    'website': "http://www.cybrosys.com",
+    'company': 'Cybrosys Techno Solutions',
+    'depends': ['base', 'point_of_sale'],
+    'data': ['views/pos_claims_views.xml', 'views/pos_claims_popup.xml', 'views/pos_claim_sequence.xml'],
+    'qweb': ['static/src/xml/pos_claim.xml'],
+    'images': ['static/description/banner.jpg'],
+    'license': 'AGPL-3',
+    'installable': True,
+    'auto_install': False,
+    'application': False,
+}

pos_claims/models/__init__.py

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+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#    Copyright (C) 2017-TODAY Cybrosys Technologies(<http://www.cybrosys.com>).
+#    Author: Cybrosys Technologies (<http://www.cybrosys.com>)
+#    you can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    It is forbidden to publish, distribute, sublicense, or sell copies
+#    of the Software or modified copies of the Software.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    GENERAL PUBLIC LICENSE (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+
+from . import pos_claim

pos_claims/models/pos_claim.py

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+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#    Copyright (C) 2017-TODAY Cybrosys Technologies(<http://www.cybrosys.com>).
+#    Author: Cybrosys Technologies (<http://www.cybrosys.com>)
+#    you can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    It is forbidden to publish, distribute, sublicense, or sell copies
+#    of the Software or modified copies of the Software.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    GENERAL PUBLIC LICENSE (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from openerp import SUPERUSER_ID
+from openerp import models, fields, api, _
+
+
+class PosClaims(models.Model):
+    _name = 'pos.claims'
+    _description = "Claim"
+    _inherit = ['mail.thread']
+
+    name = fields.Many2one('pos.order', string='Claim Order', required=True)
+    ref_name = fields.Char(string="Claim Ticket", readonly=True, default=lambda self: _('New'))
+    claim_product = fields.Many2one('pos.order.line', string="Product",
+                                    domain="[('order_id', '=',name)]", required=True)
+    claim_qty = fields.Integer(string="Quantity")
+    claim_date = fields.Datetime(string='Claim Date', default=fields.Datetime.now, required=True)
+    session_id = fields.Many2one('pos.session', string='Session', related='name.session_id')
+    user_id = fields.Many2one('res.users', string="Assigned Person")
+    priority = fields.Selection([('0', 'Low'), ('1', 'Normal'), ('2', 'High')], 'Priority')
+    partner_id = fields.Many2one('res.partner', string='Partner', required=1)
+    partner_phone = fields.Char(string='Phone')
+    partner_email = fields.Char(string='Email', related='partner_id.email')
+    description = fields.Text(string='Description')
+    user_fault = fields.Char(string='Trouble Responsible')
+    cate_id = fields.Selection([('0', 'Factual Claims'), ('1', 'Value Claims'), ('2', 'Policy Claim')], 'Category Id',
+                               )
+    date_action_next = fields.Datetime(string='Next Action Date')
+    action_next = fields.Char(string='Next Action')
+    resolution = fields.Text(string='Resolution')
+    cause = fields.Text(string='Root Cause')
+    type_action = fields.Selection([('correction', 'Corrective Action'),
+                                    ('prevention', 'Preventive Action')], 'Action Type')
+    date_closed = fields.Datetime('Closed')
+    state = fields.Selection([
+        ('new', 'New'),
+        ('assigned', 'Assigned'),
+        ('feedback', 'Feedback'),
+        ('paid', 'Paid'),
+        ('settle', 'Settled'),
+        ('reject', 'Rejected'),
+    ], default='new')
+
+    def create_from_ui(self, cr, uid, claim, context=None):
+        """ create claims from the point of sale ui. """
+        claim_id = self.create(cr, uid, claim, context=context)
+        return claim_id
+
+    @api.model
+    def create(self, vals):
+        if vals.get('ref_name', 'New') == 'New':
+            vals['ref_name'] = self.env['ir.sequence'].next_by_code('pos.claims') or 'New'
+
+        if vals.get('user_id'):
+            vals['state'] = 'assigned'
+        result = super(PosClaims, self).create(vals)
+        result.claim_ticket()
+        return result
+
+    @api.multi
+    def write(self, vals):
+        if vals.get('user_id'):
+            vals['state'] = 'assigned'
+        result = super(PosClaims, self).write(vals)
+        return result
+
+    @api.multi
+    def action_settle(self):
+        self.state = 'settle'
+
+    @api.multi
+    def action_reject(self):
+        self.state = 'reject'
+
+    @api.one
+    def claim_ticket(self):
+        su_id = self.env['res.partner'].browse(SUPERUSER_ID)
+        self.ensure_one()
+        ir_model_data = self.env['ir.model.data']
+        try:
+            template_id = ir_model_data.get_object_reference('pos_claims', 'email_template_edi_pos_ticket')[1]
+        except ValueError:
+            template_id = False
+        email_template_obj = self.env['mail.template'].browse(template_id)
+        if template_id:
+            values = email_template_obj.generate_email(self.id, fields=None)
+            values['email_from'] = su_id.email
+            values['email_to'] = self.partner_id.email
+            values['res_id'] = False
+            mail_mail_obj = self.env['mail.mail']
+            msg_id = mail_mail_obj.create(values)
+            if msg_id:
+                msg_id.send()
+
+    @api.multi
+    def action_sent(self):
+        self.ensure_one()
+        ir_model_data = self.env['ir.model.data']
+        try:
+            template_id = ir_model_data.get_object_reference('pos_claims', 'email_template_edi_pos_claims')[1]
+        except ValueError:
+            template_id = False
+        try:
+            compose_form_id = ir_model_data.get_object_reference('mail', 'email_compose_message_wizard_form')[1]
+        except ValueError:
+            compose_form_id = False
+        ctx = dict()
+        ctx.update({
+            'default_model': 'pos.claims',
+            'default_res_id': self.ids[0],
+            'default_use_template': bool(template_id),
+            'default_template_id': template_id,
+            'default_composition_mode': 'comment',
+        })
+        return {
+            'type': 'ir.actions.act_window',
+            'view_type': 'form',
+            'view_mode': 'form',
+            'res_model': 'mail.compose.message',
+            'views': [(compose_form_id, 'form')],
+            'view_id': compose_form_id,
+            'target': 'new',
+            'context': ctx,
+        }
+
+
+class MailComposeMessage(models.TransientModel):
+    _inherit = 'mail.compose.message'
+
+    @api.multi
+    def send_mail(self, auto_commit=False):
+        if self._context.get('default_model') == 'pos.claims' and self._context.get('default_res_id'):
+            order = self.env['pos.claims'].browse([self._context['default_res_id']])
+            if order.state == 'assigned':
+                order.state = 'feedback'
+            order.sent = True
+            self = self.with_context(mail_post_autofollow=True)
+        return super(MailComposeMessage, self).send_mail(auto_commit=auto_commit)
+
+
+
+
+
+
+

pos_claims/static/description/index.html

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+<section class="oe_container">
+    <div class="oe_row oe_spaced">
+        <h2 class="oe_slogan">POS Claims</h2>
+        <h3 class="oe_slogan">Manage Customer Claims</h3>
+        <h4 class="oe_slogan">Cybrosys Technologies , www.cybrosys.com</h4>
+        <div>
+            <h4><p>Features:</p></h4>
+            <ul>
+                <div class="col-md-6">
+                &#9728;Easily create claims from POS interface.<br>
+                &#9728; Automatic stage changes for assignment of claims.<br>
+                &#9728; Email Notification.<br>
+                &#9728; Calender view.<br>
+
+        </div>
+            </ul>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container">
+    <div class="oe_row oe_spaced">
+        <div class="oe_span12">
+            <div class="oe_demo oe_picture oe_screenshot">
+            	<img src="pos_claims.png">
+            </div>
+        </div>
+        <div class="oe_span12">
+            <p class='oe_mt32'><center>
+                This application allows you to manage your customers claims.
+            </center></p>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container oe_dark">
+    <div class="oe_row oe_spaced">
+        <h3 class="oe_slogan">Create Claims</h3>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+            	<img src="interface_pos.png">
+            </div>
+        </div>
+        <div class="oe_span6">
+        <p class='oe_mt32'>
+            Create claims easily from pos interface.Ticket is generated automatically and
+            it is send to corresponding user on creation of claims.
+        </p>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container oe_dark">
+    <div class="oe_row oe_space">
+        <h3 class="oe_slogan"> Automatic Stage Change</h3>
+        <div class="oe_span6">
+        <p class='oe_mt32'>
+                On assigning claim to responsible user,state of claim is changed.
+        </p>
+        </div>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+                <img src="claim_state_change.png">
+            </div>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container oe_dark">
+    <div class="oe_row oe_spaced">
+        <h3 class="oe_slogan">Email Notification</h3>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+            	<img src="email.png">
+            </div>
+        </div>
+        <div class="oe_span6">
+        <p class='oe_mt32'>
+         An email is sent to corresponding customer
+        </p>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container oe_dark">
+    <div class="oe_row oe_space">
+        <h3 class="oe_slogan"> Calender view</h3>
+        <div class="oe_span6">
+        <p class='oe_mt32'>
+        You can see all your next action on calender view
+        </p>
+        </div>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+                <img src="calender.png">
+            </div>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container">
+    <div class="oe_row oe_spaced">
+        <h3 class="oe_slogan">View your claims</h3>
+        <div class="oe_span12">
+            <div class="oe_demo oe_picture oe_screenshot">
+            	<img src="claim.png">
+            </div>
+        </div>
+    </div>
+</section>
+
+
+
+

pos_claims/static/src/js/pos_claim.js

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+odoo.define('point_of_sale.pos_claims', function (require) {
+"use strict";
+var chrome = require('point_of_sale.chrome');
+var db = require('point_of_sale.DB');
+var gui = require('point_of_sale.gui');
+var models = require('point_of_sale.models');
+var Model = require('web.DataModel');
+var popup = require('point_of_sale.popups');
+var Model = require('web.DataModel');
+var core = require('web.core');
+var QWeb = core.qweb;
+var _t = core._t;
+
+models.load_models({
+    model: 'pos.order',
+    fields: ['name', 'lines', 'partner_id'],
+    loaded: function(self,claim_orders){
+        self.order = [];
+        for (var i = 0; i < claim_orders.length; i++) {
+            self.order[i] = claim_orders[i];
+        }
+    },
+});
+
+models.load_models({
+    model: 'res.partner',
+    fields: ['name', 'id', 'email'],
+    loaded: function(self,claim_customers){
+        self.customer = [];
+        for (var i = 0; i < claim_customers.length; i++) {
+            self.customer[i] = claim_customers[i];
+        }
+    },
+});
+
+models.load_models({
+    model: 'pos.order.line',
+    fields: ['product_id','qty'],
+    loaded: function(self,claim_products){
+    self.order_line = [];
+    for (var i = 0; i < claim_products.length; i++) {
+        self.order_line[i] = claim_products[i];
+    }
+    },
+});
+
+chrome.Chrome.include({
+    events: {
+            "click .pos-claims": "on_click_pos_claims",
+        },
+    renderElement: function(){
+        var self = this;
+        return this._super();
+    },
+     on_click_pos_claims: function () {
+        var list =[];
+        var list1 =[];
+        for (var i = 0; i < this.pos.order.length; i++) {
+            var orders = this.pos.order[i];
+            if (orders.name){
+                list.push({
+                    'label': orders.name,
+                    'id':orders.id,
+                    });
+            }
+        }
+         for (var i = 0; i < this.pos.customer.length; i++) {
+            var customers = this.pos.customer[i];
+            if (customers.name){
+                list1.push({
+                    'label': customers.name,
+                    'id':customers.id,
+                    });
+            }
+        }
+        this.gui.show_popup('pos_claim',{orders:list, customers:list1});
+    },
+});
+
+var PosClaimWidget = popup.extend({
+    template:'PosClaimWidget',
+    events : {
+            'click .selected_order': 'on_click_select_order',
+            'click .selected_customer': 'on_click_select_customer',
+            'click .button.confirm': 'click_confirm',
+            'click .button.cancel':  'click_cancel',
+        },
+    show : function(options){
+        options = options || [];
+        var self = this;
+        this._super(options);
+        this.orders = options.orders || [];
+        this.customers = options.customers || [];
+        this.product = options.product || [];
+        this.renderElement();
+        },
+
+    on_click_select_order:function(){
+    var selected_order = $('.selected_order').val();
+    for (var i = 0; i < this.pos.order.length; i++) {
+        if (this.pos.order[i].id==selected_order){
+            var orders = this.pos.order[i];
+        }
+    }
+    if (orders) {
+        var x = document.getElementsByClassName('selected_customer');
+        x[0].selectedIndex = orders.partner_id[0];
+        if (orders.partner_id)
+        {
+            for (var i = 0; i < this.pos.customer.length; i++) {
+            if (this.pos.customer[i].id==orders.partner_id[0]){
+                var customers = this.pos.customer[i];
+                }
+            }
+            if (customers)
+            {
+                var x = document.getElementsByClassName('select_email');
+                x[0].value = customers.email;
+            }
+        }
+    }
+    var product = [];
+        if (orders)
+        {
+            for (var i = 0; i < this.pos.order_line.length; i++){
+            for (var j = 0; j < orders.lines.length; j++){
+                if (this.pos.order_line[i].id == orders.lines[j]){
+                var product_line = this.pos.order_line[i];
+                if (product_line.product_id){
+                    product.push({
+                        'label': product_line.product_id[1],
+                        'id':product_line.id,
+                        });
+                    }
+                }
+            }
+         }
+            this.$('.selected_product').html(QWeb.render('PosClaimProductWidget',{product:product}));
+        }
+    },
+
+    on_click_select_customer:function() {
+        var selected_customer = $('.selected_customer').val();
+        for (var i = 0; i < this.pos.customer.length; i++) {
+        if (this.pos.customer[i].id==selected_customer){
+            var customers = this.pos.customer[i];
+            }
+        }
+        if (customers)
+        {
+            var x = document.getElementsByClassName('select_email');
+            x[0].value = customers.email;
+        }
+    },
+    
+   click_confirm: function(){
+        var self   = this;
+        var fields = {};
+        this.$('.popup .detail').each(function(idx,el){
+        fields[el.name] = el.value;
+        });
+        if (fields.partner_id && fields.claim_product) {
+            new Model('pos.claims').call('create_from_ui', [fields]);
+            this.gui.close_popup();
+        }
+       else{
+            alert('You need to specify the Product and Customer')
+        }
+    },
+
+   click_cancel: function(){
+        this.gui.close_popup();
+        if (this.options.cancel) {
+            this.options.cancel.call(this);
+        }
+    },
+
+   renderElement: function(){
+        var self = this;
+        return this._super();
+    },
+});
+gui.define_popup({name:'pos_claim', widget: PosClaimWidget});
+});

pos_claims/static/src/xml/pos_claim.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<template id="template" xml:space="preserve">
+<t t-extend="Chrome">
+    <t t-jquery="div.pos-rightheader" t-operation="append">
+        <div class="oe_status">
+            <a title="Claims" href="#">
+                <i class="fa fa-exclamation-triangle pos-claims"/>
+            </a>
+        </div>
+    </t>
+</t>
+
+<t t-name="PosClaimWidget">
+    <div class="modal-dialog">
+        <div class="popup popup-pos_claim">
+            <p class="title">
+                <a >Pos Claims</a>
+            </p>
+            <div style="text-align: left !important;padding-left: 70px;padding-top: 7px;border: solid;">
+                <table>
+                    <tr>
+                        <td>
+                            <label>Select Order:</label>
+                        </td>
+                        <td style="padding-left: 21px;">
+                            <select class="selected_order detail" name="name">
+                                <option/>
+                                <t t-foreach="widget.orders || []" t-as="orders">
+                                <option t-att-value="orders.id" t-attf-class="select_order">
+                                    <t t-esc="orders.label" />
+                                </option>
+                                </t>
+                            </select>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td>
+                            <label>Customer:</label>
+                        </td>
+                        <td style="padding-left: 21px;">
+                             <select class="selected_customer detail" name="partner_id">
+                                <option/>
+                                <t t-foreach="widget.customers || []" t-as="customers">
+                                <option t-att-value="customers.id" t-attf-class="select_customer">
+                                    <t t-esc="customers.label" />
+                                </option>
+                                </t>
+                             </select>
+                        </td>
+                    </tr>
+                    <tr>
+                        <td>
+                            <label>Email:</label>
+                        </td>
+                        <td style="padding-left: 21px;">
+                            <input type='text'  class="select_email detail" name="partner_email"/>
+                        </td>
+                    </tr>
+                </table>
+                <div class="selected_product" style="align:left;">
+                </div>
+                <div class="selected_quantity" style="align:left;">
+                 </div>
+                 <div class="footer centered">
+                    <div class="button cancel">
+                        Cancel
+                    </div>
+                    <div class="button confirm">
+                        Ok
+                    </div>
+                 </div>
+            </div>
+        </div>
+    </div>
+</t>
+
+<t t-name="PosClaimProductWidget">
+    <table>
+        <tr>
+            <td>
+                <label>Select Product:</label>
+            </td>
+            <td>
+                <select class="select_product detail" name="claim_product">
+                    <option/>
+                    <t t-foreach="product || []" t-as="products">
+                    <option t-att-value="products.id" t-attf-class="select_pdt">
+                        <t t-esc="products.label" />
+                    </option>
+                    </t>
+                </select>
+            </td>
+        </tr>
+        <tr>
+            <td>
+            <label>Description :</label>
+            </td>
+            <td>
+                <input type='text'  class="select_description detail" name="description"/>
+            </td>
+        </tr>
+    </table>
+</t>
+
+</template>

pos_claims/views/pos_claim_sequence.xml

@@ -0,0 +1,13 @@
+<?xml version="1.0"?>
+<openerp>
+    <data>
+        <record model="ir.sequence" id="seq_pos_claim">
+            <field name="name">POS Claims</field>
+            <field name="code">pos.claims</field>
+            <field name="prefix">Ticket/</field>
+            <field name="number_next">001</field>
+            <field name="number_increment">1</field>
+            <field name="padding">3</field>
+        </record>
+    </data>
+</openerp>

pos_claims/views/pos_claims_popup.xml

@@ -0,0 +1,10 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<openerp>
+    <data>
+        <template id="pos_claims" inherit_id="point_of_sale.assets">
+            <xpath expr="." position="inside">
+                <script type="text/javascript" src="/pos_claims/static/src/js/pos_claim.js"/>
+            </xpath>
+        </template>
+    </data>
+</openerp>

pos_claims/views/pos_claims_views.xml

@@ -0,0 +1,218 @@
+<?xml version="1.0"?>
+
+<openerp>
+    <data>
+        <!-- Form view of pos claim -->
+        <record id="pos_claim_category_form" model="ir.ui.view">
+            <field name="name">Claims</field>
+            <field name="model">pos.claims</field>
+            <field name="arch" type="xml">
+                <form string="ClaimS">
+                    <header>
+                        <button name="action_sent"
+                                string="Send Mail"
+                                type="object"
+                                state="assigned"
+                                class="oe_highlight"
+                                context="{'send_rfq':True }"
+                                attrs = "{'invisible': [('state', 'in', ('new','settle','feedback','paid','reject'))]}" />
+                        <button name="action_settle"
+                                string="Accept"
+                                type="object"
+                                state="feedback"
+                                class="oe_highlight"
+                                attrs = "{'invisible': [('state', 'in', ('new','settle','paid','reject','assigned'))]}"/>
+                        <button name="action_reject"
+                                string="Cancel"
+                                type="object"
+                                state="feedback"
+                                class="oe_highlight"
+                                attrs = "{'invisible': [('state', 'in', ('new','settle','paid','reject','assigned'))]}"/>
+                        <field name="state"
+                               widget="statusbar"
+                               statusbar_visible="new,assigned,feedback,settle,reject" clickable="1"/>
+                    </header>
+                    <sheet>
+                        <div class="oe_title">
+                        <h1>
+                            <field name="ref_name" readonly="1"/>
+                        </h1>
+                        </div>
+                        <group>
+                            <group>
+                                <field name="name" style="width:40%%"  options="{'no_create': True}"/>
+                                <field name="claim_date"/>
+                            </group>
+                            <group colspan="4" col="4">
+                                <field name="user_id"  style="width:70%%"/>
+                                <field name="priority" widget="priority"/>
+                            </group>
+                        </group>
+                        <notebook>
+
+                            <page string="Claim Description">
+                                <group>
+                                    <group>
+                                        <separator colspan="2" string="Product Details"/>
+                                        <field name="claim_product" style="width:60%%"  options="{'no_create': True}"/>
+                                        <field name="claim_qty" style="width:60%%"/>
+                                        <field name="session_id"  style="width:60%%"/>
+                                    </group>
+                                    <group>
+                                    </group>
+                                </group>
+                                <group>
+                                    <group>
+                                        <separator colspan="2" string="Claim Reporter"/>
+                                        <field name="partner_id"/>
+                                        <field name="partner_phone"/>
+                                        <field name="partner_email"/>
+                                    </group>
+                                    <group>
+                                    </group>
+                                </group>
+                                <group colspan="2" col="2">
+                                    <separator colspan="2" string="Responsibilities"/>
+                                    <field name="user_fault"/>
+                                    <field name="cate_id" style="width:25%%" options="{'no_create': True, 'no_open': True}"/>
+                                </group>
+                                <separator colspan="4" string="Claim/Action Description" groups="base.group_user"/>
+                                <field name="description" colspan="4" nolabel="1"/>
+                            </page>
+                            <page string="Follow Up" groups="base.group_user">
+                                <group colspan="2" col="2">
+                                    <separator colspan="2" string="Actions"/>
+                                    <field name="date_action_next"/>
+                                    <field name="action_next"/>
+                                </group>
+                                <group colspan="2" col="2">
+                                    <separator colspan="2" string="Root Causes"/>
+                                    <field name="cause" colspan="2" nolabel="1"/>
+                                </group>
+                                <group colspan="2" col="2">
+                                    <separator colspan="2" string="Resolution Actions"/>
+                                    <field name="type_action" style="width:25%%"/>
+                                    <field name="resolution" colspan="2" nolabel="1" placeholder="Action Description..."/>
+                                </group>
+                            </page>
+                        </notebook>
+                    </sheet>
+                    <div class="oe_chatter">
+                        <field name="message_follower_ids" widget="mail_followers"/>
+                        <field name="message_ids" widget="mail_thread"/>
+                    </div>
+                </form>
+            </field>
+        </record>
+
+        <!-- Tree view of pos claim -->
+
+        <record model="ir.ui.view" id="pos_case_claims_tree_view">
+            <field name="name">Claims</field>
+            <field name="model">pos.claims</field>
+            <field name="arch" type="xml">
+                <tree string="Claims">
+                    <field name="ref_name" string="Ticket Number"/>
+                    <field name="name"/>
+                    <field name="claim_product"/>
+                    <field name="claim_qty"/>
+                    <field name="partner_id"/>
+                    <field name="session_id"/>
+                    <field name="claim_date"/>
+                    <field name="date_action_next"/>
+                    <field name="action_next"/>
+                    <field name="cate_id" string="Type"/>
+                    <field name="state"/>
+                </tree>
+            </field>
+        </record>
+
+        <!-- Calender view of pos claim -->
+        <record model="ir.ui.view" id="pos_case_claims_calendar_view">
+            <field name="name">Claims</field>
+            <field name="model">pos.claims</field>
+            <field name="arch" type="xml">
+                <calendar string="Claims" date_start="date_action_next" color="user_id">
+                    <field name="name"/>
+                </calendar>
+            </field>
+        </record>
+
+        <record id="pos_claim_cate_action" model="ir.actions.act_window">
+            <field name="name">Claims</field>
+            <field name="res_model">pos.claims</field>
+            <field name="view_mode">tree,form,calendar</field>
+            <field name="help" type="html">
+                <p class="oe_view_nocontent_create">
+                Click to create a claim category.
+                </p><p>
+                Create claim categories to better manage and classify your
+                claims. Some example of claims can be: preventive action,
+                corrective action.
+                </p>
+            </field>
+        </record>
+
+        <!--Email template -->
+        <record id="email_template_edi_pos_ticket" model="mail.template">
+            <field name="name">Pos Ticket</field>
+            <field name="email_from">${(object.user_id.email)}</field>
+            <field name="email_to">${object.partner_id.id}</field>
+            <field name="partner_to">${object.partner_id.id}</field>
+            <field name="subject">Pos Ticket</field>
+            <field name="model_id" ref="pos_claims.model_pos_claims" />
+            <field name="auto_delete" eval="True" />
+            <field name="body_html"><![CDATA[
+                <div style="font-family: 'Lucica Grande', Ubuntu, Arial, Verdana, sans-serif; font-size: 12px; color: rgb(34, 34, 34); background-color: #FFF; ">
+                    <p>Dear ${object.partner_id.name},</p>
+                     <p>
+                         Your claim is reported successfully and your ticket ${object.ref_name} is now on hold.
+                    </p>
+                    <p>
+                         We will be in contact with you in the coming days to make our best attempt in regaining your
+                         confidence in our company.
+                    </p>
+                    <p>
+                         Please accept our sincerest apology for any trouble or inconvenience we have caused you.
+                    </p>
+                    <p>Thank you,</p>
+
+                </div>
+            ]]>
+            </field>
+        </record>
+
+        <record id="email_template_edi_pos_claims" model="mail.template">
+            <field name="name">Pos Claims</field>
+                <field name="email_from">${(object.user_id.email}</field>
+                <field name="email_to">${object.partner_id.id}</field>
+                <field name="partner_to">${object.partner_id.id}</field>
+                <field name="subject">Pos Claims</field>
+                <field name="model_id" ref="pos_claims.model_pos_claims" />
+                <field name="auto_delete" eval="True" />
+                <field name="body_html"><![CDATA[
+                    <div style="font-family: 'Lucica Grande', Ubuntu, Arial, Verdana, sans-serif; font-size: 12px; color: rgb(34, 34, 34); background-color: #FFF; ">
+                        <p>Dear ${object.partner_id.name},</p>
+                        <p> Thank you for taking the time to communicate to us why our {product / service } did not meet
+                        your expectations. We have every desire to address your needs and provide the best solution
+                        available to resolve your issue as soon as possible.</p>
+                        <p>  We  will be in contact with you in the coming days to make our best attempt in regaining your
+                        confidence in our company. In addition, we will further evaluate how we can prevent this problem
+                        from occurring again in the future.</p>
+                        <p>Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again,
+                        we highly appreciate your feedback as it will assist us in becoming better at what we do.
+                        As with any business like ours, the greatest advertising we can have is word of mouth from a
+                        satisfied customer. It’s  our goal to retain you as a satisfied customer and will hope to
+                        serve you again in the future.
+                        <p>Thank you,</p>
+
+                </div>
+                ]]>
+            </field>
+        </record>
+
+        <menuitem name="Pos Claims" id="menu_point_of_sale_claim" parent="point_of_sale.menu_point_root" sequence="22"/>
+        <menuitem name="Pos Claims" parent="menu_point_of_sale_claim" id="point_of_sale_claim"
+              action="pos_claim_cate_action" sequence="10" />
+    </data>
+</openerp>