May 19: [FIX] Bug Fixed 'odoo_website_helpdesk'

odoo_website_helpdesk/__manifest__.py

@@ -21,7 +21,7 @@
 ################################################################################
 {
     'name': "Website Helpdesk Management",
-    'version': '18.0.1.0.1',
+    'version': '18.0.1.0.2',
     'category': 'Website',
     'summary': """The website allows for the creation of tickets, which can 
     then be controlled from the backend.""",

odoo_website_helpdesk/controller/website_form.py

@@ -103,8 +103,20 @@ class WebsiteFormInherit(WebsiteForm):
                     'ticket_type_id': kwargs.get('ticket_type_id'),
                     'category_id': kwargs.get('category'),
                 }
-
             ticket_id = request.env['ticket.helpdesk'].sudo().create(rec_val)
+            if ticket_id and partner_create.email:
+                request.env['mail.mail'].sudo().create({
+                    'subject': 'Your Ticket Has Been Created',
+                    'body_html': f"<p>Hello {partner_create.name},</p><p>Your ticket <strong>{ticket_id.name}</strong> with the subject <strong>{ticket_id.subject}</strong> has been successfully submitted. Our support team will contact you soon.</p> <p>Thank You.</p>",
+                    'email_to': partner_create.email,
+                    'email_from': request.env.user.email or 'support@example.com',
+                }).send()
+                ticket_id.message_post(
+                    body="A confirmation email regarding the ticket creation has been sent to the customer.",
+                    subject="Ticket Confirmation Email",
+                    message_type='email',
+                    subtype_xmlid="mail.mt_comment",
+                )
             request.session['ticket_number'] = ticket_id.name
             request.session['ticket_id'] = ticket_id.id
             model_record = request.env['ir.model'].sudo().search(

odoo_website_helpdesk/doc/RELEASE_NOTES.md

@@ -10,3 +10,16 @@
 #### Version 18.0.1.0.1
 ##### UPDT
 -A new contact record is created upon form submission.
+
+#### 13.05.2025
+#### Version 18.0.1.0.2
+##### UPDT
+-A confirmation email will be sent to the customer upon ticket creation.
+
+
+
+
+
+
+
+

odoo_website_helpdesk/static/description/index.html

@@ -910,6 +910,8 @@ Website Ticket Creation
                                         <div class="col-md-12 mb-4">
                                             <p style="font-weight:400; font-size:16px; line-height:150%; text-align:center;  color:var(--text-color-light)">Then you may see the ticket's Reference Code in the Thank You page that appears when the helpdesk ticket is generated.
                                             </p>
+                                             <p style="font-weight:400; font-size:16px; line-height:150%; text-align:center;  color:var(--text-color-light)">A confirmation email will be sent to the customer upon ticket creation.
+                                            </p>
                                         </div>
                                         <div class="col-md-12 text-center">
                                             <div class="d-inline-block p-3 shadow-sm"