You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
387 lines
16 KiB
387 lines
16 KiB
# -*- coding: utf-8 -*-
|
|
################################################################################
|
|
#
|
|
# Cybrosys Technologies Pvt. Ltd.
|
|
#
|
|
# Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
|
|
# Author: Bhagyadev KP (<https://www.cybrosys.com>)
|
|
#
|
|
# You can modify it under the terms of the GNU LESSER
|
|
# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
|
|
#
|
|
# This program is distributed in the hope that it will be useful,
|
|
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
|
|
#
|
|
# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
|
|
# (LGPL v3) along with this program.
|
|
# If not, see <http://www.gnu.org/licenses/>.
|
|
#
|
|
################################################################################
|
|
import logging
|
|
from odoo import api, fields, models, _
|
|
from odoo.exceptions import UserError
|
|
from odoo.exceptions import ValidationError
|
|
|
|
_logger = logging.getLogger(__name__)
|
|
|
|
PRIORITIES = [
|
|
('0', 'Very Low'),
|
|
('1', 'Low'),
|
|
('2', 'Normal'),
|
|
('3', 'High'),
|
|
('4', 'Very High'),
|
|
]
|
|
RATING = [
|
|
('0', 'Very Low'),
|
|
('1', 'Low'),
|
|
('2', 'Normal'),
|
|
('3', 'High'),
|
|
('4', 'Very High'),
|
|
('5', 'Extreme High')
|
|
]
|
|
|
|
|
|
class TicketHelpDesk(models.Model):
|
|
"""Help_ticket model"""
|
|
_name = 'ticket.helpdesk'
|
|
_description = 'Helpdesk Ticket'
|
|
_inherit = ['mail.thread', 'mail.activity.mixin']
|
|
|
|
def _default_show_create_task(self):
|
|
"""Task creation"""
|
|
return self.env['ir.config_parameter'].sudo().get_param(
|
|
'odoo_website_helpdesk.show_create_task')
|
|
|
|
def _default_show_category(self):
|
|
"""Show category default"""
|
|
return self.env['ir.config_parameter'].sudo().get_param(
|
|
'odoo_website_helpdesk.show_category')
|
|
|
|
name = fields.Char('Name', default=lambda self: self.env['ir.sequence'].
|
|
next_by_code('ticket.helpdesk') or _('New'),
|
|
help='Ticket Name')
|
|
customer_id = fields.Many2one('res.partner',
|
|
string='Customer Name',
|
|
help='Customer Name')
|
|
customer_name = fields.Char('Customer Name', help='Customer Name')
|
|
subject = fields.Text('Subject', required=True,
|
|
help='Subject of the Ticket')
|
|
description = fields.Text('Description', required=True,
|
|
help='Description')
|
|
email = fields.Char('Email', help='Email')
|
|
phone = fields.Char('Phone', help='Contact Number')
|
|
team_id = fields.Many2one('team.helpdesk', string='Helpdesk Team',
|
|
help='Helpdesk Team Name')
|
|
product_ids = fields.Many2many('product.template',
|
|
string='Product',
|
|
help='Product Name')
|
|
project_id = fields.Many2one('project.project',
|
|
string='Project',
|
|
readonly=False,
|
|
related='team_id.project_id',
|
|
store=True,
|
|
help='Project Name')
|
|
priority = fields.Selection(PRIORITIES, default='1', help='Priority of the'
|
|
' Ticket')
|
|
stage_id = fields.Many2one('ticket.stage', string='Stage',
|
|
tracking=True,
|
|
group_expand='_read_group_stage_ids',
|
|
help='Stages')
|
|
user_id = fields.Many2one('res.users',
|
|
default=lambda self: self.env.user,
|
|
check_company=True,
|
|
index=True, tracking=True,
|
|
help='Login User', string='User')
|
|
cost = fields.Float('Cost per hour', help='Cost Per Unit')
|
|
service_product_id = fields.Many2one('product.product',
|
|
string='Service Product',
|
|
help='Service Product',
|
|
domain=[
|
|
('type', '=', 'service')])
|
|
create_date = fields.Datetime('Creation Date', help='Created date')
|
|
start_date = fields.Datetime('Start Date', help='Start Date')
|
|
end_date = fields.Datetime('End Date', help='End Date')
|
|
public_ticket = fields.Boolean(string="Public Ticket",
|
|
help='Public Ticket')
|
|
invoice_ids = fields.Many2many('account.move',
|
|
string='Invoices',
|
|
help='Invoicing id'
|
|
)
|
|
task_ids = fields.Many2many('project.task',
|
|
string='Tasks',
|
|
help='Task id')
|
|
color = fields.Integer(string="Color", help='Color')
|
|
replied_date = fields.Datetime('Replied date', help='Replied Date')
|
|
last_update_date = fields.Datetime('Last Update Date',
|
|
help='Last Update Date')
|
|
ticket_type_id = fields.Many2one('helpdesk.type',
|
|
string='Ticket Type', help='Ticket Type')
|
|
team_head_id = fields.Many2one('res.users', string='Team Leader',
|
|
compute='_compute_team_head_id',
|
|
help='Team Leader Name')
|
|
assigned_user_id = fields.Many2one('res.users', string='Assigned User',
|
|
domain=lambda self: [('groups_id', 'in',
|
|
self.env.ref(
|
|
'odoo_website_helpdesk.helpdesk_user').id)],
|
|
help='Assigned User Name')
|
|
category_id = fields.Many2one('helpdesk.category', string='Category',
|
|
help='Category')
|
|
tags_ids = fields.Many2many('helpdesk.tag', help='Tags', string='Tags')
|
|
assign_user = fields.Boolean(default=False, help='Assign User',
|
|
string='Assign User')
|
|
attachment_ids = fields.One2many('ir.attachment', 'res_id',
|
|
help='Attachment Line',
|
|
string='Attachments')
|
|
merge_ticket_invisible = fields.Boolean(string='Merge Ticket',
|
|
help='Merge Ticket Invisible or '
|
|
'Not', default=False)
|
|
merge_count = fields.Integer(string='Merge Count', help='Merged Tickets '
|
|
'Count')
|
|
active = fields.Boolean(default=True, help='Active', string='Active')
|
|
|
|
show_create_task = fields.Boolean(string="Show Create Task",
|
|
help='Show created task or not',
|
|
default=_default_show_create_task,
|
|
compute='_compute_show_create_task')
|
|
create_task = fields.Boolean(string="Create Task", readonly=False,
|
|
help='Create task or not',
|
|
related='team_id.create_task', store=True)
|
|
billable = fields.Boolean(string="Billable", default=False,
|
|
help='Is billable or not', )
|
|
show_category = fields.Boolean(default=_default_show_category,
|
|
string="Show Category",
|
|
help='Show category or not',
|
|
compute='_compute_show_category')
|
|
customer_rating = fields.Selection(RATING, default='0', readonly=True)
|
|
review = fields.Char('Review', readonly=True, help='Ticket review')
|
|
kanban_state = fields.Selection([
|
|
('normal', 'Ready'),
|
|
('done', 'In Progress'),
|
|
('blocked', 'Blocked'), ], default='normal')
|
|
|
|
@api.onchange('team_id', 'team_head_id')
|
|
def _onchange_team_id(self):
|
|
"""Changing the team leader when selecting the team"""
|
|
li = self.team_id.member_ids.mapped(id)
|
|
return {'domain': {'assigned_user_id': [('id', 'in', li)]}}
|
|
|
|
@api.depends('team_id')
|
|
def _compute_team_head_id(self):
|
|
"""Compute the team head function"""
|
|
self.team_head_id = self.team_id.team_lead_id.id
|
|
|
|
@api.onchange('stage_id')
|
|
def _onchange_stage_id(self):
|
|
"""Sending mail to the user function"""
|
|
rec_id = self._origin.id
|
|
data = self.env['ticket.helpdesk'].search([('id', '=', rec_id)])
|
|
data.last_update_date = fields.Datetime.now()
|
|
if self.stage_id.starting_stage:
|
|
data.start_date = fields.Datetime.now()
|
|
if self.stage_id.closing_stage or self.stage_id.cancel_stage:
|
|
data.end_date = fields.Datetime.now()
|
|
if self.stage_id.template_id:
|
|
mail_template = self.stage_id.template_id
|
|
mail_template.send_mail(self._origin.id, force_send=True)
|
|
|
|
def assign_to_teamleader(self):
|
|
"""Assigning team leader function"""
|
|
if self.team_id:
|
|
self.team_head_id = self.team_id.team_lead_id.id
|
|
mail_template = self.env.ref(
|
|
'odoo_website_helpdesk.odoo_website_helpdesk_assign')
|
|
mail_template.sudo().write({
|
|
'email_to': self.team_head_id.email,
|
|
'subject': self.name
|
|
})
|
|
mail_template.sudo().send_mail(self.id, force_send=True)
|
|
else:
|
|
raise ValidationError("Please choose a Helpdesk Team")
|
|
|
|
def _compute_show_category(self):
|
|
"""Compute show category"""
|
|
show_category = self._default_show_category()
|
|
for rec in self:
|
|
rec.show_category = show_category
|
|
|
|
def _compute_show_create_task(self):
|
|
"""Compute the created task"""
|
|
show_create_task = self._default_show_create_task()
|
|
for record in self:
|
|
record.show_create_task = show_create_task
|
|
|
|
def auto_close_ticket(self):
|
|
"""Automatically closing the ticket"""
|
|
auto_close = self.env['ir.config_parameter'].sudo().get_param(
|
|
'odoo_website_helpdesk.auto_close_ticket')
|
|
if auto_close:
|
|
no_of_days = self.env['ir.config_parameter'].sudo().get_param(
|
|
'odoo_website_helpdesk.no_of_days')
|
|
records = self.env['ticket.helpdesk'].search([])
|
|
for rec in records:
|
|
days = (fields.Datetime.today() - rec.create_date).days
|
|
if days >= int(no_of_days):
|
|
close_stage_id = self.env['ticket.stage'].search(
|
|
[('closing_stage', '=', True)])
|
|
if close_stage_id:
|
|
rec.stage_id = close_stage_id
|
|
|
|
def default_stage_id(self):
|
|
"""Method to return the default stage"""
|
|
return self.env['ticket.stage'].search(
|
|
[('name', '=', 'Draft')], limit=1).id
|
|
|
|
def _read_group_stage_ids(self, stages, domain):
|
|
"""
|
|
return the stages to stage_ids
|
|
"""
|
|
stage_ids = self.env['ticket.stage'].search([])
|
|
return stage_ids
|
|
|
|
@api.model_create_multi
|
|
def create(self, vals_list):
|
|
"""Create function"""
|
|
for vals in vals_list:
|
|
if vals.get('name', _('New')) == _('New'):
|
|
vals['name'] = self.env['ir.sequence'].next_by_code(
|
|
'ticket.helpdesk')
|
|
return super(TicketHelpDesk, self).create(vals_list)
|
|
|
|
def write(self, vals):
|
|
"""Write function"""
|
|
result = super(TicketHelpDesk, self).write(vals)
|
|
return result
|
|
|
|
def action_create_invoice(self):
|
|
"""Create Invoice based on the ticket"""
|
|
tasks = self.env['project.task'].search(
|
|
[('project_id', '=', self.project_id.id),
|
|
('ticket_id', '=', self.id)]).filtered(
|
|
lambda line: not line.ticket_billed)
|
|
if not tasks:
|
|
raise UserError('No Tasks to Bill')
|
|
total = sum(x.effective_hours for x in tasks if
|
|
x.effective_hours > 0 and not x.some_flag)
|
|
invoice_no = self.env['ir.sequence'].next_by_code(
|
|
'ticket.invoice')
|
|
self.env['account.move'].create([
|
|
{
|
|
'name': invoice_no,
|
|
'move_type': 'out_invoice',
|
|
'partner_id': self.customer_id.id,
|
|
'ticket_id': self.id,
|
|
'date': fields.Date.today(),
|
|
'invoice_date': fields.Date.today(),
|
|
'invoice_line_ids': [(0, 0,
|
|
{
|
|
'product_id': self.service_product_id.id,
|
|
'name': self.service_product_id.name,
|
|
'quantity': total,
|
|
'product_uom_id': self.service_product_id.uom_id.id,
|
|
'price_unit': self.cost,
|
|
'account_id': self.service_product_id.categ_id.property_account_income_categ_id.id,
|
|
})],
|
|
}, ])
|
|
for task in tasks:
|
|
task.ticket_billed = True
|
|
return {
|
|
'effect': {
|
|
'fadeout': 'medium',
|
|
'message': 'Billed Successfully!',
|
|
'type': 'rainbow_man',
|
|
}
|
|
}
|
|
|
|
def action_create_tasks(self):
|
|
"""Task creation"""
|
|
task_id = self.env['project.task'].create({
|
|
'name': self.name + '-' + self.subject,
|
|
'project_id': self.project_id.id,
|
|
'company_id': self.env.company.id,
|
|
'ticket_id': self.id,
|
|
})
|
|
self.write({
|
|
'task_ids': [(4, task_id.id)]
|
|
})
|
|
return {
|
|
'name': 'Tasks',
|
|
'res_model': 'project.task',
|
|
'view_id': False,
|
|
'res_id': task_id.id,
|
|
'view_mode': 'form',
|
|
'type': 'ir.actions.act_window',
|
|
'target': 'new',
|
|
}
|
|
|
|
def action_open_tasks(self):
|
|
"""View the Created task """
|
|
return {
|
|
'name': 'Tasks',
|
|
'domain': [('ticket_id', '=', self.id)],
|
|
'res_model': 'project.task',
|
|
'view_id': False,
|
|
'view_mode': 'list,form',
|
|
'type': 'ir.actions.act_window',
|
|
}
|
|
|
|
def action_open_invoices(self):
|
|
"""View the Created invoice"""
|
|
return {
|
|
'name': 'Invoice',
|
|
'domain': [('ticket_id', '=', self.id)],
|
|
'res_model': 'account.move',
|
|
'view_id': False,
|
|
'view_mode': 'list,form',
|
|
'type': 'ir.actions.act_window',
|
|
}
|
|
|
|
def action_open_merged_tickets(self):
|
|
"""Open the merged tickets list view"""
|
|
ticket_ids = self.env['support.ticket'].search(
|
|
[('merged_ticket', '=', self.id)])
|
|
helpdesk_ticket_ids = ticket_ids.mapped('display_name')
|
|
help_ticket_records = self.env['ticket.helpdesk'].search(
|
|
[('name', 'in', helpdesk_ticket_ids)])
|
|
return {
|
|
'type': 'ir.actions.act_window',
|
|
'name': 'Helpdesk Ticket',
|
|
'view_mode': 'list,form',
|
|
'res_model': 'ticket.helpdesk',
|
|
'domain': [('id', 'in', help_ticket_records.ids)],
|
|
'context': self.env.context,
|
|
}
|
|
|
|
def action_send_reply(self):
|
|
"""Action to sent reply button"""
|
|
template_id = self.env['ir.config_parameter'].sudo().get_param(
|
|
'odoo_website_helpdesk.reply_template_id'
|
|
)
|
|
template_id = self.env['mail.template'].browse(int(template_id))
|
|
if template_id:
|
|
return {
|
|
'type': 'ir.actions.act_window',
|
|
'name': 'mail',
|
|
'res_model': 'mail.compose.message',
|
|
'view_mode': 'form',
|
|
'target': 'new',
|
|
'views': [[False, 'form']],
|
|
'context': {
|
|
'default_model': 'ticket.helpdesk',
|
|
'default_res_ids': self.ids,
|
|
'default_template_id': template_id.id
|
|
}
|
|
}
|
|
return {
|
|
'type': 'ir.actions.act_window',
|
|
'name': 'mail',
|
|
'res_model': 'mail.compose.message',
|
|
'view_mode': 'form',
|
|
'target': 'new',
|
|
'views': [[False, 'form']],
|
|
'context': {
|
|
'default_model': 'ticket.helpdesk',
|
|
'default_res_ids': self.ids,
|
|
}
|
|
}
|
|
|