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95 lines
3.8 KiB
95 lines
3.8 KiB
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Subina P (odoo@cybrosys.com)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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import base64
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import requests
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from odoo import fields, models
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from odoo.exceptions import ValidationError
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class ClientSupport(models.TransientModel):
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"""The Client Support model used to manage the support activities"""
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_name = 'client.support'
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_description = 'Client Support'
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name = fields.Char(string='Name', required='True', help='Enter name')
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email = fields.Char(string='Email', required='True',
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help='Enter your Email')
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description = fields.Text(string='Description', required='True',
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help='Specify your problem in detail.')
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attachment_ids = fields.Many2many('ir.attachment',
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string='Attachments',
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help='Attach files related to your problem.')
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support_type = fields.Selection([
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('functional', 'Functional Support'),
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('technical', 'Technical Support'), ], string="Support Type",
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required='True', default="technical", help='Select support type')
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def confirm_button(self):
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""" Function for submitting the ticket """
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headers = {'Content-type': 'application/json'}
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response = requests.post(
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url='https://support.cybrosys.com/help/request',
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json={
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'params': {
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'customer_name': self.name,
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'email': self.email,
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'description': self.description,
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'support_type': self.support_type,
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'attachments': [
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{
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'data': base64.b64encode(rec.datas).decode('utf-8'),
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'name': rec.name
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} for rec in self.attachment_ids
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],
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}
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},
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headers=headers)
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response_status = response.json()
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if response_status['result']['message'] == 'success':
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return {
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'effect': {
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'fadeout': 'slow',
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'message': 'Ticket Created Successfully',
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'type': 'rainbow_man',
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'target': 'new',
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}
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}
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else:
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raise ValidationError(
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"The ticket submission did not go through. Please try again.")
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def whatsapp_button(self):
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""" Function for getting support through Whatsapp"""
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if self.description and self.name:
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message_string = ''
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message = self.description.split(' ')
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for msg in message:
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message_string = message_string + msg + '%20'
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message_string = message_string[:(len(message_string) - 3)]
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phone_number = str(+918606827707)
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return {
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'type': 'ir.actions.act_url',
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'url': "https://wa.me/" + phone_number + "?text=" + message_string,
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'target': 'new',
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'res_id': self.id,
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'tag': 'reload',
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}
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