CybroAddons/odoo_website_helpdesk/data/mail_template_data.xml

<?xml version="1.0" encoding="UTF-8" ?>
<odoo>
    <data noupdate="1">
        <!--    Mail Template for notifying customers about the creation of a ticket.-->
        <record id="ticket_created" model="mail.template">
            <field name="name">Create Ticket</field>
            <field name="model_id" ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="auto_delete" eval="True"/>
            <field name="email_to">{{object.customer_id.email}}</field>
            <field name="subject">Ticket Created</field>
            <field name="body_html" type="html">
                <p>
                    Dear
                    <t t-out="object.customer_id.name"/>
                    <br/>
                    Your Ticket
                    <t t-out="object.name"/>
                    is Created and Assigned. Kindly Wait while we're resolving your Query
                    <br/>
                    <br/>
                    Thanks.
                </p>
            </field>
        </record>
        <!--  Mail Template for notifying customers about the closure of a ticket and prompting them for feedback.-->
        <record id="helpdesk_rating" model="mail.template">
            <field name="name">Close Ticket And Feedback</field>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="auto_delete" eval="True"/>
            <field name="email_to">{{object.customer_id.email}}</field>
            <field name="subject">Ticket Closed</field>
            <field name="body_html" type="html">
                <p>
                    Dear
                    <t t-out="object.customer_id.name"/>
                    Your Ticket
                    <t t-out="object.name"/>
                    Is Closed
                    <br/>
                    <button class="btn btn-info" role="button"
                            style="border:1px solid black;background-color:purple;padding-x:20px;padding-y:15px;border-radius:10px; width:120px;">
                        <a t-attf-href="/rating/{{object.id}}"
                           style="text-decoration:none;color:white;font-weight:bold;font-size:18px;">
                            Rate Now
                        </a>
                    </button>
                    <br/>
                    <br/>
                    Thanks.
                </p>

            </field>
        </record>
        <!--        Mail Template for notifying customers about the reopening of a ticket.-->
        <record id="ticket_reopened" model="mail.template">
            <field name="name">Reopened Ticket</field>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="auto_delete" eval="True"/>
            <field name="email_to">{{object.customer_id.email}}</field>
            <field name="subject">Ticket Reopened</field>
            <field name="body_html" type="html">
                <p>
                    Dear
                    <t t-out="object.customer_id.name"/>
                    <br/>
                    Your Ticket
                    <t t-out="object.name"/>
                    is Reopened
                    <br/>
                    <br/>
                    Thanks.
                </p>
            </field>
        </record>
        <!-- Mail Template for notifying customers about the approval and resolution of a ticket.-->
        <record id="ticket_approved" model="mail.template">
            <field name="name">Approve Ticket</field>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="auto_delete" eval="True"/>
            <field name="email_to">{{object.customer_id.email}}</field>
            <field name="subject">Ticket Solved</field>
            <field name="body_html" type="html">
                <p>
                    Dear
                    <t t-out="object.customer_id.name"/>
                    <br/>
                    i think your Problem is Solved.
                    Your Ticket
                    <t t-out="object.name"/>
                    is Done
                    <br/>
                    <br/>
                    Thanks.
                </p>
            </field>
        </record>
        <!--    An email template for notifying customers about the cancellation-->
        <!--    of a ticket.-->
        <record id="ticket_canceled" model="mail.template">
            <field name="name">Cancel Ticket</field>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="auto_delete" eval="True"/>
            <field name="email_to">{{object.customer_id.email}}</field>
            <field name="subject">Ticket Canceled</field>
            <field name="body_html" type="html">
                <p>
                    Dear
                    <t t-out="object.customer_id.name"/>
                    <br/>
                    Your Ticket
                    <t t-out="object.name"/>
                    is Canceled Due to Some Reasons
                    <br/>
                    <br/>
                    Thanks.
                </p>
            </field>
        </record>
        <!--            This XML record defines an email template for notifying the team head about the assignment of a ticket.-->
        <!--    The template is associated with the "mail.template" model and is designed to be triggered when a ticket-->
        <!--    is assigned to a specific team.-->
        <record id="odoo_website_helpdesk_assign"
                model="mail.template">
            <field name="name">Ticket Assign</field>
            <field name="email_from"/>
            <field name="email_to"/>
            <field name="subject"/>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="body_html" type="html">
                <div style="margin: 0px; padding: 0px;">
                    <p>Dear,
                        <t t-esc="object.team_head_id.name"/>
                    </p>
                    <p>Your team has been given the ticket [<t t-esc="object.name"/>] kindly complete your work
                        carefully.
                    </p>
                    <br/>
                    <h2>Details</h2>
                    <p>Subject :
                        <t t-esc="object.subject"/>
                    </p>
                    <p>Customer :
                        <t t-esc="object.customer_id.name"/>
                    </p>
                    <p>Description :
                        <t t-esc="object.description"/>
                    </p>
                    <br/>
                    <p>Best regards</p>
                </div>
            </field>
        </record>
        <!--        An email template for notifying an assigned user about the assignment of a ticket.-->
        <record id="odoo_website_helpdesk_assign_user"
                model="mail.template">
            <field name="name">Ticket Assign to User</field>
            <field name="email_from"/>
            <field name="email_to"/>
            <field name="subject"/>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="body_html" type="html">
                <div style="margin: 0px; padding: 0px;">
                    <p>Dear,
                        <t t-esc="object.assigned_user_id.name"/>
                    </p>
                    <p>Ticket [<t t-esc="object.name"/>] Assign to you , kindly complete your work carefully.
                    </p>
                    <br/>
                    <h2>Details</h2>
                    <p>Subject :
                        <t t-esc="object.subject"/>
                    </p>
                    <p>Customer :
                        <t t-esc="object.customer_id.name"/>
                    </p>
                    <p>Description :
                        <t t-esc="object.description"/>
                    </p>
                    <br/>
                    <p>Best regards</p>
                </div>
            </field>
        </record>
        <!--            This record defines an email template for notifying a customer about the assignment of a helpdesk ticket to a user.-->
        <record id="odoo_website_helpdesk_to_customer"
                model="mail.template">
            <field name="name">Mail To Customer Assign to User</field>
            <field name="email_from"/>
            <field name="email_to"/>
            <field name="subject"/>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
            <field name="body_html" type="html">
                <div style="margin: 0px; padding: 0px;">
                    <p>Dear,
                        <t t-esc="object.customer_id.name"/>
                    </p>
                    <p>Ticket [<t t-esc="object.name"/>] successfully assigned to "<t
                            t-esc="object.assigned_user_id.name"/>".
                    </p>
                    <br/>
                    <p>Best regards</p>
                </div>
            </field>
        </record>
    </data>
</odoo>