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116 lines
4.6 KiB
116 lines
4.6 KiB
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Dhanya Babu (odoo@cybrosys.com)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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from werkzeug.utils import redirect
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from odoo import http
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from odoo.addons.portal.controllers import portal
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from odoo.exceptions import AccessError
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from odoo.http import request
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class TicketPortal(portal.CustomerPortal):
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def _prepare_home_portal_values(self, counters):
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"""
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Prepare values for the home portal, including ticket count. Args:
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counters (dict): A dictionary containing counters for various portal
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information. Returns: dict: A dictionary of values for the home portal.
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"""
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values = super()._prepare_home_portal_values(counters)
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if 'ticket_count' in counters:
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ticket_count = request.env['ticket.helpdesk'].search_count(
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self._get_tickets_domain()) if request.env[
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'ticket.helpdesk'].check_access_rights(
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'read', raise_exception=False) else 0
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values['ticket_count'] = ticket_count
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return values
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def _get_tickets_domain(self):
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"""
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Define the domain for searching tickets related to the current customer.
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Returns:
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list: A list representing the domain for ticket search.
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"""
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return [('customer_id', '=', request.env.user.partner_id.id)]
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@http.route(['/my/tickets'], type='http', auth="user", website=True)
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def portal_my_tickets(self):
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"""
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Route to display the tickets associated with the current customer.
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Returns:
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http.Response: The HTTP response rendering the tickets page.
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"""
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domain = self._get_tickets_domain()
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tickets = request.env['ticket.helpdesk'].sudo().search(domain)
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values = {
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'default_url': "/my/tickets",
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'tickets': tickets,
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'page_name': 'ticket',
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}
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return request.render("odoo_website_helpdesk.portal_my_tickets", values)
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@http.route(['/my/tickets/<int:id>'], type='http', auth="public",
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website=True)
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def portal_tickets_details(self, **kwargs):
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"""
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Route to display the details of a specific ticket.
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Args:
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ticket_id (int): The ID of the ticket to be displayed.
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Returns:
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http.Response: The HTTP response rendering the ticket details page.
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"""
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ticket_id = kwargs.get("id")
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details = request.env['ticket.helpdesk'].sudo().browse(ticket_id)
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if not details or details.customer_id != request.env.user.partner_id:
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return redirect('/my/tickets')
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data = {
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'page_name': 'ticket',
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'ticket': True,
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'details': details,
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}
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return request.render("odoo_website_helpdesk.portal_ticket_details",
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data)
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@http.route('/my/tickets/download/<id>', auth='public',
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type='http',
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website=True)
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def ticket_download_portal(self, **kwargs):
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"""
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Route to download a PDF version of a specific ticket.
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Args:
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ticket (str): The ID of the ticket to be downloaded.
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Returns:
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http.Response: The HTTP response with the PDF file for download.
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"""
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ticket_id = int(kwargs.get('id'))
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data = {
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'help': request.env['ticket.helpdesk'].sudo().browse(ticket_id)}
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report = request.env.ref(
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'odoo_website_helpdesk.report_ticket')
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pdf, _ = report.sudo()._render_qweb_pdf(
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report, res_ids=ticket_id, data=data)
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pdf_http_headers = [('Content-Type', 'application/pdf'),
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('Content-Length', len(pdf)),
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('Content-Disposition',
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'attachment; filename="Helpdesk Ticket.pdf"')]
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return request.make_response(pdf, headers=pdf_http_headers)
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