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119 lines
5.2 KiB
119 lines
5.2 KiB
# -*- coding: utf-8 -*-
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#############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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#############################################################################
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from odoo import api, fields, models
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class MergeTickets(models.Model):
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"""Tickets merging class
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This class allows users to merge support tickets or create new ones.
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It provides functionality to consolidate information from multiple tickets.
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"""
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_name = 'merge.tickets'
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_description = 'Merge Tickets'
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_rec_name = 'support_ticket_id'
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user_id = fields.Many2one('res.partner',
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string='Responsible User',
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help='Responsible user name',
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default=lambda self: self.env.user.partner_id.id)
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support_team_id = fields.Many2one('help.team',
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string='Support Team',
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help='Support Team Name')
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customer_id = fields.Many2one('res.partner',
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string='Customer',
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help='Customer Name'
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)
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support_ticket_id = fields.Many2one('help.ticket',
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string='Support Ticket')
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new_ticket = fields.Boolean(string='Create New Ticket ?',
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help='Creating new tickets or not.',
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)
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subject = fields.Char(string='Subject', help='Enter the New Ticket Subject')
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merge_reason = fields.Char(string='Merge Reason', help='Merging Reason')
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support_ticket_ids = fields.One2many('support.tickets',
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'support_ticket_id',
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string='Support Tickets',
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helps='Merged tickets')
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active = fields.Boolean(string='Disable Record', help='Disable Record')
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def default_get(self, fields_list):
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"""It handles to get the default pre-filled the values """
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defaults = super().default_get(fields_list)
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active_ids = self._context.get('active_ids', [])
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selected_tickets = self.env['help.ticket'].browse(active_ids)
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customer_ids = selected_tickets.mapped('customer_id')
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subjects = selected_tickets.mapped('subject')
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display_names = selected_tickets.mapped('display_name')
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helpdesk_team = selected_tickets.mapped('team_id')
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descriptions = selected_tickets.mapped('description')
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# Ensure both selected records have the same customer
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if len(customer_ids):
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defaults.update({
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'customer_id': customer_ids[0].id,
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'support_team_id': helpdesk_team,
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'support_ticket_ids': [(0, 0, {
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'subject': subject,
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'display_name': display_name,
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'description': description,
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}) for subject, display_name, description in
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zip(subjects, display_names,
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descriptions)]
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})
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return defaults
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def action_merge_ticket(self):
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"""Merging the tickets or creating new tickets"""
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if self.new_ticket:
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description = "\n\n".join(
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f"{ticket.subject}\n{'-' * len(ticket.subject)}\n"
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f"{ticket.description}"
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for ticket in self.support_ticket_ids
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)
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self.env['help.ticket'].create({
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'subject': self.subject,
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'description': description,
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'customer_id': self.customer_id.id,
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'team_id': self.support_team_id.id,
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})
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else:
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if len(self.support_ticket_ids):
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description = "\n\n".join(
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f"{ticket.subject}\n{'-' * len(ticket.subject)}\n"
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f"{ticket.description}"
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for ticket in self.support_ticket_ids
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)
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# Update the existing support_ticket with the combined
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# Information
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self.support_ticket_id.write({
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'description': description,
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'merge_ticket_invisible': True,
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'merge_count': len(self.support_ticket_ids),
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})
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@api.onchange('support_ticket_id')
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def _onchange_support_ticket_id(self):
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"""Onchange function to add the support ticket id."""
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self.support_ticket_ids.write({
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'merged_ticket': self.support_ticket_id
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})
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