CybroAddons/odoo_website_helpdesk/views/help_ticket_views.xml

<?xml version="1.0" encoding="UTF-8" ?>
<odoo>
    <!--    HelpDesk Form View-->
    <record id="help_ticket_view_form" model="ir.ui.view">
        <field name="name">help.ticket.view.form</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <form>
                <header>
                    <button name="action_create_tasks" string="Create Task"
                            type="object" class="btn-primary"
                            attrs="{'invisible':[('create_task','=',False)]}"/>
                    <button name="action_create_invoice" string="Create Invoice"
                            type="object" class="btn-primary"
                            attrs="{'invisible':[('billable','=',False)]}"/>
                    <field name="stage_id" widget="statusbar"
                           options="{'clickable': '1'}"/>
                </header>
                <sheet>
                    <div class="oe_button_box" name="button_box">
                        <button class="oe_stat_button" name="action_open_tasks"
                                string="Tasks" type="object" icon="fa-tasks"
                                attrs="{'invisible':[('create_task','=',False)]}">
                        </button>
                        <button class="oe_stat_button"
                                name="action_open_invoices" string="Invoices"
                                type="object" icon="fa-tasks"
                                attrs="{'invisible':[('billable','=',False)]}">
                        </button>
                    </div>
                    <div class="oe_title">
                        <label for="name" class="oe_edit_only"/>
                        <h1>
                            <field name="name"/>
                        </h1>
                        <label for="subject" class="oe_edit_only"/>
                        <h1 class="mt0">
                            <field name="subject"/>
                        </h1>
                    </div>
                    <group>
                        <group>
                            <field name="customer_id"/>
                            <field name="customer_name"/>
                            <field name="email"/>
                            <field name="phone"/>
                            <field name="cost"/>
                            <field name="start_date"/>
                        </group>
                        <group>
                            <field name="team_id"/>
                            <field name="project_id"/>
                            <field name="service_product_id" attrs="{'invisible':[('create_task','=',False)],
                         'required': [('create_task','=', True)]}"/>
                            <field name="priority" widget="priority"/>
                            <field name="show_create_task" invisible="1"/>
                            <field name="create_task"
                                   attrs="{'invisible':[('show_create_task','=',False)]}"/>
                            <field name="billable"
                                   attrs="{'invisible':[('create_task','=',False)]}"/>
                            <field name="end_date"/>
                        </group>
                    </group>
                    <notebook>
                        <page string="Issue Description">
                            <field name="description"
                                   placeholder="Provide the reason in detail"/>
                        </page>
                    </notebook>
                </sheet>
                <div class="o_attachment_preview"/>
                <div class="oe_chatter">
                    <field name="message_follower_ids"
                           groups="base.group_user"/>
                    <field name="activity_ids"/>
                    <field name="message_ids"/>
                </div>
            </form>
        </field>
    </record>
    <!--HelpDesk Tree View-->
    <record id="help_ticket_view_tree" model="ir.ui.view">
        <field name="name">help.ticket.view.tree</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <tree>
                <field name="name"/>
                <field name="customer_id"/>
                <field name="customer_name"/>
                <field name="subject"/>
                <field name="stage_id"/>
            </tree>
        </field>
    </record>
    <!--    HelpDesk Kanban View-->
    <record id="help_ticket_view_kanban" model="ir.ui.view">
        <field name="name">help.ticket.view.kanban</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <kanban default_group_by="stage_id" class="o_kanban_small_column"
                    quick_create="false" on_create="quick_create">
                <field name="color"/>
                <field name="name"/>
                <field name="stage_id"/>
                <templates>
                    <t t-name="kanban-box">
                        <div t-attf-class="#{kanban_color(record.color.raw_value)} oe_kanban_global_click">
                            <div class="o_dropdown_kanban dropdown">
                                <a role="button"
                                   class="dropdown-toggle o-no-caret btn"
                                   data-toggle="dropdown" href="#"
                                   aria-label="Dropdown menu"
                                   title="Dropdown menu">
                                    <span class="fa fa-ellipsis-v"/>
                                </a>
                                <div class="dropdown-menu" role="menu">
                                    <t t-if="widget.editable">
                                        <a role="menuitem" type="edit"
                                           class="dropdown-item">Edit...
                                        </a>
                                    </t>
                                    <t t-if="widget.deletable">
                                        <a role="menuitem" type="delete"
                                           class="dropdown-item">Delete
                                        </a>
                                    </t>
                                    <ul class="oe_kanban_colorpicker"
                                        data-field="color"/>
                                </div>
                            </div>
                            <div class="oe_kanban_content">
                                <div>
                                    <strong>
                                        <field name="name"/>
                                    </strong>
                                </div>
                                <div class="text-muted">
                                    <a>Customer :</a>
                                    <field name="customer_id"/>
                                    <div style="float: right;">
                                        <a>Priority :</a>
                                        <field name="priority"/>
                                    </div>
                                </div>
                                <div class="text-muted">
                                    <a>Subject :</a>
                                    <field name="subject"/>
                                </div>
                                <div class="text-muted">
                                    <a>Team :</a>
                                    <field name="team_id"/>
                                </div>
                            </div>
                            <div class="oe_clear"/>
                        </div>
                    </t>
                </templates>
            </kanban>
        </field>
    </record>

    <!--Helpdesk_view_activity-->
    <record id="help_ticket_view_activity" model="ir.ui.view">
        <field name="name">help.ticket.view.activity</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <activity string="Tickets">
                <templates>
                    <div t-name="activity-box">
                        <div>
                            <field name="name" display="full"/>
                            <field name="customer_id" muted="1" display="full"/>
                        </div>
                    </div>
                </templates>
            </activity>
        </field>
    </record>
    <!--    Help_ticket_view_calendar-->
    <record id="help_ticket_view_calendar" model="ir.ui.view">
        <field name="name">help.ticket.view.calendar</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <calendar string="Helpdesk Ticket" date_start="start_date"
                      date_stop="end_date" event_open_popup="true" mode="month"
                      color="customer_id" quick_add="False">
                <field name="customer_id"/>
                <field name="subject"/>
                <field name="team_id"/>
            </calendar>
        </field>
    </record>
    <!--Help_ticket_actions-->
   <record id="help_ticket_action" model="ir.actions.act_window">
        <field name="name">Helpdesk</field>
        <field name="res_model">help.ticket</field>
        <field name="view_mode">kanban,tree,form,calendar,activity</field>
    </record>

</odoo>