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100 lines
4.2 KiB
100 lines
4.2 KiB
# -*- coding: utf-8 -*-
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#############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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#############################################################################
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from odoo import api, fields, models
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class ResConfigSettings(models.TransientModel):
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"""This class extends the functionality of the 'res.config.settings' model
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to provide configuration options for various settings related to the
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helpdesk module.
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"""
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_inherit = 'res.config.settings'
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show_create_task = fields.Boolean(
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string="Create Tasks",
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config_parameter='odoo_website_helpdesk.show_create_task',
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help='When enabling this field yu can create a task under the ticket')
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show_category = fields.Boolean(
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string="Category",
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config_parameter='odoo_website_helpdesk.show_category',
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help='When enabling this its show the category of ticket',
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implied_group='odoo_website_helpdesk.group_show_category')
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product_website = fields.Boolean(
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string="Product On Website",
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config_parameter='odoo_website_helpdesk.product_website',
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help='When enabling this feature you can mention the product on website'
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' at time of creating the ticketProduct on website')
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auto_close_ticket = fields.Boolean(
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string="Auto Close Ticket",
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config_parameter='odoo_website_helpdesk.auto_close_ticket',
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help='Automatically Close ticket if the condition is satisfied')
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no_of_days = fields.Integer(
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string="No Of Days",
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config_parameter='odoo_website_helpdesk.no_of_days',
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help='After this date the ticket will closing automatically ')
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closed_stage = fields.Many2one(
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'ticket.stage', string='Closing stage',
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help='Closing Stage',
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config_parameter='odoo_website_helpdesk.closed_stage')
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reply_template_id = fields.Many2one(
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'mail.template',
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string='Relaid ID',
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domain="[('model', '=', 'help.ticket')]",
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config_parameter='odoo_website_helpdesk.reply_template_id',
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help='Reply Template')
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helpdesk_menu_show = fields.Boolean(
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string='Helpdesk Menu',
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config_parameter='odoo_website_helpdesk.helpdesk_menu_show',
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help='When enabling this option to visible Helpdesk menu in website')
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@api.onchange('closed_stage')
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def closed_stage_a(self):
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"""This method is triggered when the 'closed_stage' field is changed.
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It updates the 'closing_stage' attribute of the selected stage and
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clears it for other stages.
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"""
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stage = self.closed_stage.id
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in_stage = self.env['ticket.stage'].search([('id', '=', stage)])
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not_in_stage = self.env['ticket.stage'].search([('id', '!=', stage)])
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in_stage.closing_stage = True
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for each in not_in_stage:
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each.closing_stage = False
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@api.constrains('show_category')
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def show_category_subcategory(self):
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""" This constraint method is triggered when the 'show_category' field
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is changed. It updates the users in the 'group_show_category' based on
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the 'show_category' value.
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"""
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if self.show_category:
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group_cat = self.env.ref(
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'odoo_website_helpdesk.group_show_category')
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group_cat.write({
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'users': [(4, self.env.user.id)]
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})
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else:
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group_cat = self.env.ref(
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'odoo_website_helpdesk.group_show_category')
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group_cat.write({
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'users': [(5, False)]
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})
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