CybroAddons/odoo_website_helpdesk/data/mail_template_data.xml

<?xml version="1.0" encoding="UTF-8" ?>
<odoo>
    <!--Ticket mail template-->
    <record id="mail_template_create_ticket" model="mail.template">
        <field name="name">Create Ticket</field>
        <field name="model_id"
               ref="odoo_website_helpdesk.model_help_ticket"/>
        <field name="auto_delete" eval="True"/>
        <field name="email_to">{{object.customer_id.email}}</field>
        <field name="subject">Ticket Created</field>
        <field name="body_html" type="html">
            <p>
                Dear
                <t t-out="object.customer_id.name"/>
                <br/>
                Your Ticket
                <t t-out="object.name"/>
                is Created and Assigned.Kindly Wait while we're resolving
                your Query
                <br/>
                <br/>
                Thanks.
            </p>
        </field>
    </record>
    <!--     Helpdesk ticket Rating template-->
    <record id="mail_template_ticket_rating" model="mail.template">
        <field name="name">Close Ticket And Feedback</field>
        <field name="model_id"
               ref="odoo_website_helpdesk.model_help_ticket"/>
        <field name="auto_delete" eval="True"/>
        <field name="email_to">{{object.customer_id.email}}</field>
        <field name="subject">Ticket Closed</field>
        <field name="body_html" type="html">
            <p>
                Dear
                <t t-out="object.customer_id.name"/>
                Your Ticket
                <t t-out="object.name"/>
                Is Closed
                <br/>
                <button class="btn btn-info" role="button"
                        style="border:1px solid black;background-color:purple;padding-x:20px;padding-y:15px;border-radius:10px; width:120px;">
                    <a t-attf-href="/rating/{{object.id}}"
                       style="text-decoration:none;color:white;font-weight:bold;font-size:18px;">
                        Rate Now
                    </a>
                </button>
                <br/>
                <br/>
                Thanks.
            </p>
        </field>
    </record>
    <!--        Ticket response sending formate-->
    <record id="mail_template_ticket_reopened" model="mail.template">
        <field name="name">Reopened Ticket</field>
        <field name="model_id"
               ref="odoo_website_helpdesk.model_help_ticket"/>
        <field name="auto_delete" eval="True"/>
        <field name="email_to">{{object.customer_id.email}}</field>
        <field name="subject">Ticket Reopened</field>
        <field name="body_html" type="html">
            <p>
                Dear
                <t t-out="object.customer_id.name"/>
                <br/>
                Your Ticket
                <t t-out="object.name"/>
                is Reopened
                <br/>
                <br/>
                Thanks.
            </p>
        </field>
    </record>
    <!--        Ticket approved sending formate-->
    <record id="mail_template_ticket_approved" model="mail.template">
        <field name="name">Approve Ticket</field>
        <field name="model_id"
               ref="odoo_website_helpdesk.model_help_ticket"/>
        <field name="auto_delete" eval="True"/>
        <field name="email_to">{{object.customer_id.email}}</field>
        <field name="subject">Ticket Solved</field>
        <field name="body_html" type="html">
            <p>
                Dear
                <t t-out="object.customer_id.name"/>
                <br/>
                i think your Problem is Solved.
                Your Ticket
                <t t-out="object.name"/>
                is Done
                <br/>
                <br/>
                Thanks.
            </p>
        </field>
    </record>
    <!--  Cancelled tickets  formate-->
    <record id="mail_template_ticket_canceled" model="mail.template">
        <field name="name">Cancel Ticket</field>
        <field name="model_id"
               ref="odoo_website_helpdesk.model_help_ticket"/>
        <field name="auto_delete" eval="True"/>
        <field name="email_to">{{object.customer_id.email}}</field>
        <field name="subject">Ticket Canceled</field>
        <field name="body_html" type="html">
            <p>
                Dear
                <t t-out="object.customer_id.name"/>
                <br/>
                Your Ticket
                <t t-out="object.name"/>
                is Canceled Due to Some Reasons
                <br/>
                <br/>
                Thanks.
            </p>
        </field>
    </record>
    <!--        Mail formate to inform the Team to assign a task-->
        <record id="mail_template_odoo_website_helpdesk_assign"
                model="mail.template">
            <field name="name">Ticket Assign</field>
            <field name="email_from"/>
            <field name="email_to"/>
            <field name="subject"/>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_help_ticket"/>
            <field name="body_html" type="html">
                <div style="margin: 0px; padding: 0px;">
                    <p>Dear,
                        <t t-esc="object.team_head.name"/>
                    </p>
                    <p>Your team has been given the ticket [<t
                            t-esc="object.name"/>] kindly complete your work
                        carefully.
                    </p>
                    <br/>
                    <h2>Details</h2>
                    <p>Subject :
                        <t t-esc="object.subject"/>
                    </p>
                    <p>Customer :
                        <t t-esc="object.customer_id.name"/>
                    </p>
                    <p>Description :
                        <t t-esc="object.description"/>
                    </p>
                    <br/>
                    <p>Best regards</p>
                </div>
            </field>
        </record>
<!--      Mail sending formate to inform the user to assign the task-->
        <record id="mail_template_odoo_website_helpdesk_assign_user"
                model="mail.template">
            <field name="name">Ticket Assign to User</field>
            <field name="email_from"/>
            <field name="email_to"/>
            <field name="subject"/>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_help_ticket"/>
            <field name="body_html" type="html">
                <div style="margin: 0px; padding: 0px;">
                    <p>Dear,
                        <t t-esc="object.assigned_user.name"/>
                    </p>
                    <p>Ticket [<t t-esc="object.name"/>] Assign to you , kindly
                        complete your work carefully.
                    </p>
                    <br/>
                    <h2>Details</h2>
                    <p>Subject :
                        <t t-esc="object.subject"/>
                    </p>
                    <p>Customer :
                        <t t-esc="object.customer_id.name"/>
                    </p>
                    <p>Description :
                        <t t-esc="object.description"/>
                    </p>
                    <br/>
                    <p>Best regards</p>
                </div>
            </field>
        </record>
<!--       Mail sending to the customer for informing the assigned user-->
        <record id="mail_template_odoo_website_helpdesk_to_customer"
                model="mail.template">
            <field name="name">Mail To Customer Assign to User</field>
            <field name="email_from"/>
            <field name="email_to"/>
            <field name="subject"/>
            <field name="model_id"
                   ref="odoo_website_helpdesk.model_help_ticket"/>
            <field name="body_html" type="html">
                <div style="margin: 0px; padding: 0px;">
                    <p>Dear,
                        <t t-esc="object.customer_id.name"/>
                    </p>
                    <p>Ticket [<t t-esc="object.name"/>] successfully assigned
                        to "<t t-esc="object.assigned_user.name"/>".
                    </p>
                    <br/>
                    <p>Best regards</p>
                </div>
            </field>
        </record>
</odoo>