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358 lines
18 KiB
358 lines
18 KiB
<?xml version="1.0" encoding="UTF-8" ?>
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<odoo>
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<!-- Form view-->
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<record id="helpdesk_ticket_view_quick_create_form" model="ir.ui.view">
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<field name="name">ticket.helpdesk.quick.view.form</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<form>
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<group>
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<field name="subject" string="Subject"/>
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<field name="customer_id" string="Customer"/>
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<field name="description" string="Description"/>
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</group>
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</form>
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</field>
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</record>
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<record id="ticket_helpdesk_view_form" model="ir.ui.view">
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<field name="name">ticket.helpdesk.view.form</field>
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<field name="model">ticket.helpdesk</field>
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<field name="priority">1</field>
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<field name="arch" type="xml">
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<form>
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<header>
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<button name="action_send_reply" string="Reply"
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type="object" class="btn-primary"/>
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<button name="action_create_tasks" string="Create Task"
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type="object" class="btn-primary"
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invisible="create_task==False"/>
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<button name="action_create_invoice" string="Create Invoice"
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type="object" class="btn-primary"
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invisible="billable==False"/>
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<field name="stage_id" widget="statusbar"
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options="{'clickable': '1'}"/>
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</header>
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<sheet>
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<div class="oe_button_box" name="button_box">
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<button class="oe_stat_button" name="action_open_tasks"
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string="Tasks" type="object" icon="fa-tasks"
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invisible="create_task==False">
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</button>
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<button class="oe_stat_button"
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name="action_open_merged_tickets"
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string="Merged Tickets" type="object"
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icon="fa-list"
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invisible="merge_ticket_invisible==False">
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<div class="o_stat_info">
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<field name="merge_count" readonly="True"/>
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<span class="o_stat_text">Merged Tickets</span>
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</div>
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</button>
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<button class="oe_stat_button" name="action_open_invoices"
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string="Invoices" type="object" icon="fa-tasks"
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invisible="billable==False">
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</button>
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</div>
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<field name="kanban_state" widget="state_selection"/>
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<div class="oe_title">
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<label for="name" class="oe_edit_only"/>
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<h1>
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<field name="name"/>
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</h1>
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<label for="subject" class="oe_edit_only"/>
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<h1 class="mt0">
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<field name="subject"/>
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</h1>
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</div>
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<group>
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<group>
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<field name="customer_id"/>
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<field name="ticket_type_id"/>
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<field name="email"/>
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<field name="phone"/>
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<field name="tags_ids" widget="many2many_tags"/>
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</group>
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<group>
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<field name="show_category" invisible="1"/>
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<field name="priority" widget="priority"/>
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<field name="create_date"/>
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<field name="start_date"/>
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<field name="end_date"/>
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<field name="product_ids" widget="many2many_tags"/>
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<field name="show_category" invisible="1"/>
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<field name="merge_count" invisible="1"/>
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<field name="merge_ticket_invisible" invisible="1"/>
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</group>
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</group>
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<notebook>
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<page string="Issue Description">
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<field name="description"
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placeholder="Provide the reason in detail"/>
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</page>
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<page string="Attachments">
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<field name="attachment_ids">
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<tree string="Attachments" no_open="1">
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<field name="name"/>
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<field name="res_model"/>
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<field name="res_field"/>
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<field name="res_id"/>
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<field name="type"/>
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<field name="file_size"/>
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<field name="company_id"/>
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<field name="create_uid"/>
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<field name="create_date"/>
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<field name="datas" widget="binary"
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filename="name"/>
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</tree>
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</field>
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</page>
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<page string="Customer Rating">
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<group>
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<field name="customer_rating"
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widget="priority"/>
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<field name="review"/>
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</group>
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</page>
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<page string="Other Information">
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<group>
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<group>
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<field name="team_id"/>
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<field name="team_head_id"/>
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<field name="assigned_user_id"/>
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<field name="category_id"
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groups="odoo_website_helpdesk.group_show_category"/>
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</group>
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<group>
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<field name="project_id"/>
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<field name="service_product_id" invisible="create_task==False"
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required="create_task==True"/>
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<field name="show_create_task"
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invisible="1"/>
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<field name="create_task"
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invisible="show_create_task==False"/>
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<field name="billable"
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invisible="create_task==False"/>
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<field name="last_update_date"/>
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<field name="replied_date"/>
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</group>
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</group>
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</page>
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</notebook>
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</sheet>
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<div class="o_attachment_preview"/>
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<div class="oe_chatter">
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<field name="message_follower_ids"
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groups="base.group_user"/>
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<field name="activity_ids"/>
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<field name="message_ids"/>
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</div>
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</form>
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</field>
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</record>
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<!--Tree view-->
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<record id="ticket_helpdesk_view_tree" model="ir.ui.view">
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<field name="name">ticket.helpdesk.view.tree</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<tree>
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<field name="name"/>
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<field name="customer_id"/>
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<field name="customer_name"/>
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<field name="subject"/>
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<field name="stage_id"/>
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</tree>
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</field>
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</record>
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<!-- Kanban view-->
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<record id="ticket_helpdesk_view_kanban" model="ir.ui.view">
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<field name="name">ticket.helpdesk.view.kanban</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<kanban default_group_by="stage_id" class="o_kanban_small_column"
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on_create="quick_create"
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quick_create_view="odoo_website_helpdesk.helpdesk_ticket_view_quick_create_form">
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<field name="color"/>
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<field name="name"/>
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<field name="stage_id"/>
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<field name="kanban_state"/>
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<progressbar field="kanban_state"
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colors="{"done": "success", "blocked": "danger", "normal": "200"}"/>
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<templates>
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<t t-name="kanban-menu">
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<t t-if="widget.editable">
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<a role="menuitem" type="edit"
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class="dropdown-item">Edit
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</a>
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</t>
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<t t-if="widget.deletable">
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<a role="menuitem" type="delete"
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class="dropdown-item">Delete
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</a>
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</t>
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<ul class="oe_kanban_colorpicker"
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data-field="color"/>
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</t>
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<t t-name="kanban-box">
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<div t-attf-class="#{!selection_mode ? kanban_color(record.color.raw_value) : ''} #{lost_ribbon ? 'oe_kanban_card_ribbon' : ''} oe_kanban_global_click oe_kanban_card d-flex flex-column">
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<div t-attf-class="o_kanban_card_header">
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<div class="oe_kanban_content">
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<div class="row">
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<div class="col">
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<strong>
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<field name="name"/>
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</strong>
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</div>
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</div>
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<div class="text-muted">
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<field name="customer_id"/>
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</div>
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<div>
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<field name="tags_ids" widget="many2many_tags"/>
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</div>
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<div class="text-muted"
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invisible="team_id==False">
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<field name="team_id"/>
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</div>
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<div class="o_kanban_record_bottom flex-wrap">
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<div class="oe_kanban_bottom_left">
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<field name="priority"
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widget="priority"/>
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<field name="activity_ids"
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widget="kanban_activity"/>
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</div>
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<div class="oe_kanban_bottom_right">
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<field name="kanban_state"
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widget="state_selection"/>
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<field name="user_id"
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widget="many2one_avatar_user"/>
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</div>
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</div>
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</div>
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<div class="clearfix"/>
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</div>
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</div>
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</t>
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</templates>
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</kanban>
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</field>
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</record>
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<!-- Activity view-->
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<record id="helpdesk_ticket_view_activity" model="ir.ui.view">
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<field name="name">ticket.helpdesk.view.activity</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<activity string="Tickets">
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<templates>
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<div t-name="activity-box">
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<div>
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<field name="name" display="full"/>
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<field name="customer_id" muted="1"
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display="full"/>
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</div>
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</div>
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</templates>
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</activity>
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</field>
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</record>
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<!-- Calendar view-->
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<record id="ticket_helpdesk_view_calendar" model="ir.ui.view">
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<field name="name">ticket.helpdesk.view.calendar</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<calendar string="Helpdesk Ticket" date_start="create_date" date_stop="end_date"
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event_open_popup="true" mode="month"
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color="customer_id" quick_create="0"
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>
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<field name="customer_id"/>
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<field name="subject"/>
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<field name="team_id"/>
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</calendar>
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</field>
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</record>
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<!--Pivot view-->
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<record id="help_ticket_view_pivot" model="ir.ui.view">
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<field name="name">ticket.helpdesk.pivot</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<pivot>
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<field name="customer_id" type="col"/>
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<field name="subject" type="row"/>
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<field name="team_id" type="col"/>
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<field name="customer_name" type="col"/>
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<field name="email"/>
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<field name="phone"/>
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<field name="start_date"/>
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<field name="team_id" type="col"/>
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<field name="project_id"/>
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</pivot>
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</field>
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</record>
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<!--Graph view-->
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<record id="help_ticket_view_graph" model="ir.ui.view">
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<field name="name">ticket.helpdesk.graph</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<graph>
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<field name="customer_id"/>
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<field name="subject"/>
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<field name="team_id"/>
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<field name="customer_name"/>
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<field name="email"/>
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<field name="phone"/>
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<field name="start_date"/>
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<field name="team_id"/>
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<field name="project_id"/>
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</graph>
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</field>
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</record>
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<!--Search view-->
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<record id="help_ticket_search" model="ir.ui.view">
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<field name="name">ticket.helpdesk.search</field>
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<field name="model">ticket.helpdesk</field>
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<field name="arch" type="xml">
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<search string="Ticket Search">
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<field name="name" string="Ticket"/>
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<field name="subject"/>
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<filter string="my_ticket" name="My Ticket"
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domain="[('assigned_user_id', '=', uid)]"/>
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<filter string="Archived" name="filter_archived"
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domain="[('active','=', False)]"/>
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<filter string="UnArchived" name="filter_unarchived"
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domain="[('active','=', True)]"/>
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<group expand="0" string="Group By">
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<filter name="Customer" string="Customer"
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context="{'group_by':'customer_id'}"/>
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<filter name="Team" string="Team"
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context="{'group_by':'team_id'}"/>
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<filter name="Team_Head" string="Team Head"
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context="{'group_by':'team_head_id'}"/>
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<filter name="assign" string="Assigned To"
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context="{'group_by':'assigned_user_id'}"/>
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</group>
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</search>
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</field>
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</record>
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<!-- Action for ticket helpdesk model.-->
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<record id="ticket_helpdesk_action_report" model="ir.actions.act_window">
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<field name="name">Report Help Desk</field>
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<field name="res_model">ticket.helpdesk</field>
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<field name="view_mode">graph,search</field>
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</record>
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<!-- Define the action for the general Helpdesk view -->
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<record id="ticket_helpdesk_action" model="ir.actions.act_window">
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<field name="name">Helpdesk</field>
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<field name="res_model">ticket.helpdesk</field>
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<field name="view_mode">kanban,tree,form,calendar,activity,pivot,graph</field>
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</record>
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<!-- Define the action for the My Helpdesk view with a specific domain -->
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<record id="ticket_helpdesk_action_my" model="ir.actions.act_window">
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<field name="name">My Helpdesk</field>
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<field name="res_model">ticket.helpdesk</field>
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<field name="domain">[('assigned_user_id','=',uid), ('team_head_id','=', uid)]</field>
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<field name="view_mode">kanban,tree,form,calendar,activity,pivot,graph</field>
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</record>
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</odoo>
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