You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
105 lines
4.6 KiB
105 lines
4.6 KiB
# -*- coding: utf-8 -*-
|
|
###############################################################################
|
|
#
|
|
# Cybrosys Technologies Pvt. Ltd.
|
|
#
|
|
# Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
|
|
# Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
|
|
#
|
|
# You can modify it under the terms of the GNU AFFERO
|
|
# GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
|
|
#
|
|
# This program is distributed in the hope that it will be useful,
|
|
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
# GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
|
|
#
|
|
# You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
|
|
# (AGPL v3) along with this program.
|
|
# If not, see <http://www.gnu.org/licenses/>.
|
|
#
|
|
###############################################################################
|
|
from odoo import http
|
|
from odoo.exceptions import AccessError, MissingError
|
|
from odoo.http import request
|
|
from odoo.addons.portal.controllers import portal
|
|
from odoo.addons.portal.controllers.portal import CustomerPortal
|
|
|
|
|
|
class TicketPortal(portal.CustomerPortal):
|
|
"""It is a ticket portal for customer interactions. TicketPortal class
|
|
provides functionality for managing tickets in a customer portal."""
|
|
|
|
def _prepare_home_portal_values(self, counters):
|
|
"""Prepare the values for the home portal.
|
|
Args:
|
|
counters (dict): A dictionary containing counters for various
|
|
elements.
|
|
Returns:
|
|
dict: A dictionary of values prepared for the home portal.
|
|
"""
|
|
values = super()._prepare_home_portal_values(counters)
|
|
if 'ticket_count' in counters:
|
|
ticket_count = request.env['help.ticket'].search_count(
|
|
self._get_tickets_domain())
|
|
values['ticket_count'] = ticket_count
|
|
return values
|
|
|
|
def _get_tickets_domain(self):
|
|
"""
|
|
Get the domain for retrieving tickets.
|
|
Returns:
|
|
list: A list representing the domain for retrieving tickets.
|
|
"""
|
|
return [('customer_id', '=', request.env.user.partner_id.id)]
|
|
|
|
@http.route(['/my/tickets'], type='http', auth="user", website=True)
|
|
def portal_my_tickets(self):
|
|
"""Route for displaying the tickets in the customer portal. Which will
|
|
return a HTTP response containing the rendered template"""
|
|
domain = self._get_tickets_domain()
|
|
tickets = request.env['help.ticket'].search(domain)
|
|
return request.render("odoo_website_helpdesk.portal_my_tickets",
|
|
{
|
|
'default_url': "/my/tickets",
|
|
'tickets': tickets,
|
|
'page_name': 'ticket',
|
|
})
|
|
|
|
|
|
class WebsiteHelpDesk(CustomerPortal):
|
|
"""WebsiteHelpDesk class provides functionality for managing helpdesk
|
|
tickets in a website."""
|
|
|
|
@http.route(['/helpdesk_ticket'], type='http', auth="public", website=True,
|
|
sitemap=True)
|
|
def helpdesk_ticket(self):
|
|
"""Which will display the ticket form in the website.
|
|
Which will render a new template named ticket_form"""
|
|
return request.render('odoo_website_helpdesk.ticket_form')
|
|
|
|
@http.route(['/my/helpdesk/<int:ticket>', '/my/ticket/<int:ticket_id>'],
|
|
type='http', auth="public",
|
|
website=True)
|
|
def portal_my_helpdesk(self, ticket=None, access_token=None, **kw):
|
|
"""Returns information about the ticket and access_token. And which
|
|
will render a new template named helpdesk_portal_form"""
|
|
try:
|
|
ticket_sudo = self._document_check_access('help.ticket', ticket,
|
|
access_token)
|
|
except (AccessError, MissingError):
|
|
return request.redirect('/my')
|
|
values = self._ticket_get_page_view_values(ticket_sudo, access_token,
|
|
**kw)
|
|
return request.render("odoo_website_helpdesk.helpdesk_portal_form",
|
|
values)
|
|
|
|
def _ticket_get_page_view_values(self, ticket, access_token, **kwargs):
|
|
"""Get the page view values for the help desk ticket. Returns a
|
|
dictionary of values containing ticket details and page name"""
|
|
values = {
|
|
'ticket': ticket,
|
|
'page_name': 'ticket',
|
|
}
|
|
return self._get_page_view_values(ticket, access_token, values,
|
|
'my_ticket_history', False, **kwargs)
|
|
|