You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
99 lines
4.4 KiB
99 lines
4.4 KiB
# -*- coding: utf-8 -*-
|
|
#############################################################################
|
|
#
|
|
# Cybrosys Technologies Pvt. Ltd.
|
|
#
|
|
# Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
|
|
# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
|
|
#
|
|
# You can modify it under the terms of the GNU LESSER
|
|
# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
|
|
#
|
|
# This program is distributed in the hope that it will be useful,
|
|
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
|
|
#
|
|
# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
|
|
# (LGPL v3) along with this program.
|
|
# If not, see <http://www.gnu.org/licenses/>.
|
|
#
|
|
#############################################################################
|
|
from odoo import api, fields, models
|
|
|
|
|
|
class Menu(models.Model):
|
|
"""Inheriting the website menu"""
|
|
_inherit = "website.menu"
|
|
|
|
def _compute_visible(self):
|
|
"""Compute visible"""
|
|
super()._compute_visible()
|
|
show_menu_header = self.env['ir.config_parameter'].sudo().get_param(
|
|
'odoo_website_helpdesk.helpdesk_menu_show')
|
|
for menu in self:
|
|
if menu.name == 'Helpdesk' and show_menu_header == False:
|
|
menu.is_visible = False
|
|
if menu.name == 'Helpdesk' and show_menu_header == True:
|
|
menu.is_visible = True
|
|
|
|
|
|
class Helpdesk(models.TransientModel):
|
|
"""Inheriting the res config"""
|
|
_inherit = 'res.config.settings'
|
|
|
|
show_create_task = fields.Boolean(string="Create Tasks",
|
|
config_parameter='odoo_website_helpdesk.show_create_task',
|
|
help='Create Task')
|
|
show_category = fields.Boolean(string="Category",
|
|
config_parameter='odoo_website_helpdesk.show_category',
|
|
help='Category',
|
|
implied_group='odoo_website_helpdesk.group_show_category')
|
|
product_website = fields.Boolean(string="Product On Website",
|
|
config_parameter='odoo_website_helpdesk.product_website',
|
|
help='Product on website')
|
|
auto_close_ticket = fields.Boolean(string="Auto Close Ticket",
|
|
config_parameter='odoo_website_helpdesk.auto_close_ticket',
|
|
help='Auto Close ticket')
|
|
no_of_days = fields.Integer(string="No Of Days",
|
|
config_parameter='odoo_website_helpdesk.no_of_days',
|
|
help='No of Days')
|
|
closed_stage = fields.Many2one(
|
|
'ticket.stage', string='Closing stage',
|
|
help='Closing Stage',
|
|
config_parameter='odoo_website_helpdesk.closed_stage')
|
|
|
|
reply_template_id = fields.Many2one('mail.template',
|
|
domain="[('model', '=', 'help.ticket')]",
|
|
config_parameter='odoo_website_helpdesk.reply_template_id',
|
|
help='Reply Template')
|
|
helpdesk_menu_show = fields.Boolean('Helpdesk Menu',
|
|
config_parameter=
|
|
'odoo_website_helpdesk.helpdesk_menu_show',
|
|
help='Helpdesk menu')
|
|
|
|
@api.onchange('closed_stage')
|
|
def closed_stage_a(self):
|
|
"""Closing stage function"""
|
|
stage = self.closed_stage.id
|
|
in_stage = self.env['ticket.stage'].search([('id', '=', stage)])
|
|
not_in_stage = self.env['ticket.stage'].search([('id', '!=', stage)])
|
|
in_stage.closing_stage = True
|
|
for each in not_in_stage:
|
|
each.closing_stage = False
|
|
|
|
@api.constrains('show_category')
|
|
def show_category_subcategory(self):
|
|
"""Show category and the sub category"""
|
|
if self.show_category:
|
|
group_cat = self.env.ref(
|
|
'odoo_website_helpdesk.group_show_category')
|
|
group_cat.write({
|
|
'users': [(4, self.env.user.id)]
|
|
})
|
|
else:
|
|
group_cat = self.env.ref(
|
|
'odoo_website_helpdesk.group_show_category')
|
|
group_cat.write({
|
|
'users': [(5, False)]
|
|
})
|
|
|