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120 lines
4.7 KiB
120 lines
4.7 KiB
# -*- coding: utf-8 -*-
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#############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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#############################################################################
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from odoo import http
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from odoo.addons.portal.controllers import portal
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from odoo.http import request
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class TicketPortal(portal.CustomerPortal):
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def _prepare_home_portal_values(self, counters):
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values = super()._prepare_home_portal_values(counters)
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if 'ticket_count' in counters:
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ticket_count = request.env['help.ticket'].search_count(
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self._get_tickets_domain()) if request.env[
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'help.ticket'].check_access_rights(
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'read', raise_exception=False) else 0
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values['ticket_count'] = ticket_count
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return values
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# checking domain:
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def _get_tickets_domain(self):
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return [('customer_id', '=', request.env.user.partner_id.id)]
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@http.route(['/my/tickets'], type='http', auth="user", website=True)
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def portal_my_tickets(self):
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domain = self._get_tickets_domain()
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tickets = request.env['help.ticket'].search(domain)
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values = {
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'default_url': "/my/tickets",
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'tickets': tickets,
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'page_name': 'ticket',
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}
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return request.render("odoo_website_helpdesk.portal_my_tickets",
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values)
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@http.route(['/my/tickets/<int:id>'], type='http', auth="public",
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website=True)
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def portal_tickets_details(self, id):
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details = request.env['help.ticket'].sudo().search([('id', '=', id)])
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data = {
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'page_name': 'ticket',
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'ticket': True,
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'details': details,
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}
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return request.render("odoo_website_helpdesk.portal_ticket_details",
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data)
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@http.route('/my/tickets/download/<id>', auth='public',
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type='http',
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website=True)
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def ticket_download_portal(self, id):
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data = {
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'help': request.env['help.ticket'].sudo().browse(int(id))}
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report = request.env.ref(
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'odoo_website_helpdesk.action_report_helpdesk_ticket')
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pdf, _ = request.env.ref(
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'odoo_website_helpdesk.action_report_helpdesk_ticket').sudo()._render_qweb_pdf(
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report, data=data)
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pdf_http_headers = [('Content-Type', 'application/pdf'),
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('Content-Length', len(pdf)),
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('Content-Disposition',
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'attachment; filename="Helpdesk Ticket.pdf"')]
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return request.make_response(pdf, headers=pdf_http_headers)
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class WebsiteDesk(http.Controller):
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@http.route(['/helpdesk_ticket'], type='http', auth="public", website=True,
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sitemap=True)
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def helpdesk_ticket(self, **kwargs):
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types = request.env['helpdesk.types'].sudo().search([])
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categories = request.env['helpdesk.categories'].sudo().search([])
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product = request.env['product.template'].sudo().search([])
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values = {}
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values.update({
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'types': types,
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'categories': categories,
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'product_website': product
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})
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return request.render('odoo_website_helpdesk.ticket_form', values)
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@http.route(['/rating/<int:ticket_id>'], type='http', auth="public",
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website=True,
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sitemap=True)
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def rating(self, ticket_id):
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ticket = request.env['help.ticket'].browse(ticket_id)
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data = {
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'ticket': ticket.id,
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}
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return request.render('odoo_website_helpdesk.rating_form', data)
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@http.route(['/rating/<int:ticket_id>/submit'], type='http', auth="user",
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website=True, csrf=False,
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sitemap=True)
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def rating_backend(self, ticket_id, **post):
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ticket = request.env['help.ticket'].browse(ticket_id)
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ticket.write({
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'customer_rating': post['rating'],
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'review': post['message'],
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})
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return request.render('odoo_website_helpdesk.rating_thanks')
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