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94 lines
4.7 KiB
94 lines
4.7 KiB
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Dhanya Babu (odoo@cybrosys.com)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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from odoo import api, fields, models
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class ResConfigSettings(models.TransientModel):
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"""Inheriting the res config settings model"""
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_inherit = 'res.config.settings'
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show_create_task = fields.Boolean(string="Create Tasks",
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config_parameter='odoo_website_helpdesk.show_create_task',
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help='Enable this option to allow users'
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'to create tasks directly from the '
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'helpdesk module. When activated, users '
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'will have the ability to generate and '
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'assign tasks as part of their workflow '
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'within the helpdesk interface.')
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show_category = fields.Boolean(string="Category",
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config_parameter='odoo_website_helpdesk.show_category',
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help='Enable this option to display the '
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'category field in the helpdesk tickets. '
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'This can be useful for organizing and '
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'filtering tickets based on their category.',
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implied_group='odoo_website_helpdesk.group_show_category')
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product_website = fields.Boolean(string="Product On Website",
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config_parameter='odoo_website_helpdesk.product_website',
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help='Product on website')
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auto_close_ticket = fields.Boolean(string="Auto Close Ticket",
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config_parameter='odoo_website_helpdesk.auto_close_ticket',
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help='Auto Close ticket')
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no_of_days = fields.Integer(string="No Of Days",
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config_parameter='odoo_website_helpdesk.no_of_days',
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help='No of Days')
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closed_stage_id = fields.Many2one(
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'ticket.stage', string='Closing stage',
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help='Closing Stage of the ticket.',
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config_parameter='odoo_website_helpdesk.closed_stage_id')
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reply_template_id = fields.Many2one('mail.template',
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domain="[('model', '=', 'ticket.helpdesk')]",
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config_parameter='odoo_website_helpdesk.reply_template_id',
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help='Reply Template of the helpdesk'
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' ticket.')
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helpdesk_menu_show = fields.Boolean('Helpdesk Menu',
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config_parameter=
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'odoo_website_helpdesk.helpdesk_menu_show',
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help='Helpdesk menu')
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@api.onchange('closed_stage_id')
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def _onchange_closed_stage_id(self):
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"""Closing stage function"""
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if self.closed_stage_id:
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stage = self.closed_stage_id.id
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in_stage = self.env['ticket.stage'].search([('id', '=', stage)])
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not_in_stage = self.env['ticket.stage'].search(
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[('id', '!=', stage)])
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in_stage.closing_stage = True
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for each in not_in_stage:
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each.closing_stage = False
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@api.constrains('show_category')
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def _constrains_show_category_subcategory(self):
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"""Show category and the sub category"""
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if self.show_category:
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group_cat = self.env.ref(
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'odoo_website_helpdesk.group_show_category')
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group_cat.write({
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'users': [(4, self.env.user.id)]
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})
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else:
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group_cat = self.env.ref(
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'odoo_website_helpdesk.group_show_category')
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group_cat.write({
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'users': [(5, False)]
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})
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