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114 lines
5.6 KiB
114 lines
5.6 KiB
<odoo>
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<template id="report_help_ticket">
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<t t-call="web.html_container">
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<t t-foreach="docs" t-as="o">
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<t t-call="web.external_layout">
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<div class="page">
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<div style="margin-bottom: 10px;">
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<div class="text-center"
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style="font-weight: 400 !important; font-size: 2rem !important;">
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<t t-esc="o.name"/>
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- <t t-esc="o.subject"/>
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</div><br/>
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<table class="table table-bordered mt32">
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<thead>
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<tr>
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<th class="text-center">
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<span>Customer :</span>
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</th>
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<th class="text-center">
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<span>Description :</span>
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</th>
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<th class="text-center">
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<span>Priority :</span>
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</th>
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<th class="text-center">
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<span>Products :</span>
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</th>
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</tr>
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</thead>
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<tbody>
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<tr class="text-center">
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<td>
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<span t-field="o.customer_id"
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t-options='{"widget": "contact", "fields": ["address", "name"], "no_marker": True}'/>
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</td>
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<td>
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<h3 t-field="o.description"/>
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</td>
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<td>
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<h3 t-field="o.priority"/>
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</td>
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<td>
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<h3 t-field="o.product_id"/>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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<t t-set="tasks"
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t-value="request.env['project.task'].search([('ticket_id', '=', o.id)])"/>
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<t t-if="tasks">
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<div>
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<h3 class="text-center">
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<strong>Tasks</strong>
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</h3>
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</div>
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<table class="table table-bordered mt32">
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<thead>
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<tr>
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<th class="text-center">
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<span>Task Name</span>
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</th>
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<th class="text-center">
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<span>Analytic Account</span>
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</th>
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<th class="text-center">
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<span>Assigned to</span>
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</th>
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<th class="text-center">
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<span>Total Hours Spend</span>
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</th>
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</tr>
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</thead>
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<t t-foreach="tasks" t-as="task">
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<tbody>
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<tr class="text-center">
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<td>
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<span t-field="task.name"/>
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</td>
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<td>
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<span t-field="task.analytic_account_id"/>
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</td>
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<td>
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<span t-esc="', '.join(map(lambda x: (x.name), task.user_ids))"/>
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</td>
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<td>
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<span t-field="task.effective_hours"/>
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</td>
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</tr>
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</tbody>
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</t>
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</table>
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</t>
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</div>
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</t>
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</t>
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</t>
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</template>
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<record id="report_ticket" model="ir.actions.report">
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<field name="name">Support Ticket</field>
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<field name="model">help.ticket</field>
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<field name="report_type">qweb-pdf</field>
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<field name="report_name">odoo_website_helpdesk.report_help_ticket</field>
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<field name="report_file">odoo_website_helpdesk.report_help_ticket</field>
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<field name="binding_model_id" ref="model_help_ticket"/>
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<field name="binding_view_types"/>
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<field name="binding_type">report</field>
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</record>
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</odoo>
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