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79 lines
3.6 KiB
79 lines
3.6 KiB
<?xml version="1.0" encoding="UTF-8" ?>
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<odoo>
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<data noupdate="1">
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<record id="auto_close_ticket" model="ir.cron">
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<field name="name">Auto Close Ticket</field>
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<field name="model_id" ref="odoo_website_helpdesk.model_help_ticket"/>
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<field name="state">code</field>
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<field name="code">model.auto_close_ticket()</field>
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<field name="user_id" ref="base.user_root"/>
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<field name="interval_number">1</field>
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<field name="interval_type">days</field>
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<field name="numbercall">-1</field>
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</record>
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<record id="odoo_website_helpdesk_assign"
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model="mail.template">
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<field name="name">Ticket Assign</field>
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<field name="email_from"></field>
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<field name="email_to"></field>
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<field name="subject"></field>
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<field name="model_id"
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ref="odoo_website_helpdesk.model_help_ticket"/>
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<field name="body_html" type="html">
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<div style="margin: 0px; padding: 0px;">
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<p>Dear,<t t-esc="object.team_head.name"/></p>
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<p> Your team has been given the ticket [<t t-esc="object.name"/>] kindly complete your work carefully.
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</p>
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<br></br>
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<h2>Details </h2>
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<p>Subject : <t t-esc="object.subject"/></p>
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<p>Customer : <t t-esc="object.customer_id.name"/></p>
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<p>Description : <t t-esc="object.description"/></p>
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<br></br>
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<p>Best regards</p>
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</div>
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</field>
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</record>
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<record id="odoo_website_helpdesk_assign_user"
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model="mail.template">
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<field name="name">Ticket Assign to User</field>
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<field name="email_from"></field>
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<field name="email_to"></field>
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<field name="subject"></field>
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<field name="model_id"
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ref="odoo_website_helpdesk.model_help_ticket"/>
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<field name="body_html" type="html">
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<div style="margin: 0px; padding: 0px;">
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<p>Dear,<t t-esc="object.assigned_user.name"/></p>
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<p> Ticket [<t t-esc="object.name"/>] Assign to you , kindly complete your work carefully.
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</p>
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<br></br>
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<h2>Details </h2>
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<p>Subject : <t t-esc="object.subject"/></p>
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<p>Customer : <t t-esc="object.customer_id.name"/></p>
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<p>Description : <t t-esc="object.description"/></p>
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<br></br>
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<p>Best regards</p>
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</div>
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</field>
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</record>
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<record id="odoo_website_helpdesk_to_customer"
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model="mail.template">
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<field name="name">Mail To Customer Assign to User</field>
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<field name="email_from"></field>
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<field name="email_to"></field>
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<field name="subject"></field>
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<field name="model_id"
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ref="odoo_website_helpdesk.model_help_ticket"/>
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<field name="body_html" type="html">
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<div style="margin: 0px; padding: 0px;">
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<p>Dear,<t t-esc="object.customer_id.name"/></p>
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<p> Ticket [<t t-esc="object.name"/>] successfully assigned to "<t t-esc="object.assigned_user.name"/>".
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</p>
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<br></br>
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<p>Best regards</p>
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</div>
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</field>
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</record>
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</data>
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</odoo>
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