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270 lines
12 KiB
270 lines
12 KiB
from odoo import http
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from odoo.http import request
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import datetime as DT
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class HelpDeskDashboard(http.Controller):
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@http.route(['/helpdesk_dashboard'], type='json', auth="public")
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def helpdesk_dashboard(self):
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stage_new = request.env['ticket.stage'].search(
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[('name', '=', 'Inbox')], limit=1).id
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stage_draft = request.env['ticket.stage'].search(
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[('name', '=', 'Draft')], limit=1).id
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stage_inprogress = request.env['ticket.stage'].search(
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[('name', '=', 'In Progress')], limit=1).id
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stage_canceled = request.env['ticket.stage'].search(
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[('name', '=', 'Canceled')], limit=1).id
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stage_done = request.env['ticket.stage'].search(
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[('name', '=', 'Done')], limit=1).id
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stage_closed = request.env['ticket.stage'].search(
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[('name', '=', 'Closed')], limit=1).id
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stage_ids = [stage_new,stage_draft]
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new = request.env["help.ticket"].search_count([('stage_id', 'in', stage_ids)])
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new_id = request.env["help.ticket"].search([('stage_id', 'in', stage_ids)])
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new_id_ls = []
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for data in new_id:
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new_id_ls.append(data.id)
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in_progress = request.env["help.ticket"].search_count([('stage_id', '=', stage_inprogress)])
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in_progress_id = request.env["help.ticket"].search([('stage_id', '=', stage_inprogress)])
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in_progress_ls = []
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for data in in_progress_id:
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in_progress_ls.append(data.id)
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canceled = request.env["help.ticket"].search_count([('stage_id', '=', stage_canceled)])
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canceled_id = request.env["help.ticket"].search([('stage_id', '=', stage_canceled)])
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canceled_id_ls = []
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for data in canceled_id:
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canceled_id_ls.append(data.id)
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done = request.env["help.ticket"].search_count([('stage_id', '=', stage_done)])
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done_id = request.env["help.ticket"].search([('stage_id', '=', stage_done)])
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done_id_ls = []
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for data in done_id:
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done_id_ls.append(data.id)
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closed = request.env["help.ticket"].search_count([('stage_id', '=', stage_closed)])
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closed_id = request.env["help.ticket"].search([('stage_id', '=', stage_closed)])
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closed_id_ls = []
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for data in closed_id:
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closed_id_ls.append(data.id)
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dashboard_values = {
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'new':new,
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'in_progress':in_progress,
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'canceled':canceled,
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'done':done,
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'closed':closed,
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'new_id':new_id_ls,
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'in_progress_id':in_progress_ls,
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'canceled_id': canceled_id_ls,
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'done_id': done_id_ls,
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'closed_id': closed_id_ls,
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}
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return dashboard_values
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@http.route(['/helpdesk_dashboard_week'], type='json', auth="public")
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def helpdesk_dashboard_week(self):
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today = DT.date.today()
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stage_new = request.env['ticket.stage'].search(
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[('name', '=', 'Inbox')], limit=1).id
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stage_draft = request.env['ticket.stage'].search(
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[('name', '=', 'Draft')], limit=1).id
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stage_inprogress = request.env['ticket.stage'].search(
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[('name', '=', 'In Progress')], limit=1).id
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stage_canceled = request.env['ticket.stage'].search(
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[('name', '=', 'Canceled')], limit=1).id
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stage_done = request.env['ticket.stage'].search(
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[('name', '=', 'Done')], limit=1).id
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stage_closed = request.env['ticket.stage'].search(
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[('name', '=', 'Closed')], limit=1).id
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stage_ids = [stage_new, stage_draft]
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week_ago = str(today - DT.timedelta(days=7)) + ' '
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new = request.env["help.ticket"].search_count(
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[('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)])
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new_id = request.env["help.ticket"].search(
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[('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)])
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new_id_ls = []
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for data in new_id:
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new_id_ls.append(data.id)
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in_progress = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)])
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in_progress_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)])
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in_progress_ls = []
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for data in in_progress_id:
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in_progress_ls.append(data.id)
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canceled = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)])
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canceled_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)])
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canceled_id_ls = []
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for data in canceled_id:
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canceled_id_ls.append(data.id)
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done = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_done), ('create_date', '>', week_ago)])
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done_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_done), ('create_date', '>', week_ago)])
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done_id_ls = []
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for data in done_id:
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done_id_ls.append(data.id)
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closed = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_closed), ('create_date', '>', week_ago)])
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closed_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_closed), ('create_date', '>', week_ago)])
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closed_id_ls = []
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for data in closed_id:
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closed_id_ls.append(data.id)
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dashboard_values = {
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'new': new,
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'in_progress': in_progress,
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'canceled': canceled,
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'done': done,
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'closed': closed,
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'new_id': new_id_ls,
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'in_progress_id': in_progress_ls,
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'canceled_id': canceled_id_ls,
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'done_id': done_id_ls,
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'closed_id': closed_id_ls,
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}
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return dashboard_values
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@http.route(['/helpdesk_dashboard_month'], type='json', auth="public")
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def helpdesk_dashboard_month(self):
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today = DT.date.today()
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stage_new = request.env['ticket.stage'].search(
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[('name', '=', 'Inbox')], limit=1).id
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stage_draft = request.env['ticket.stage'].search(
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[('name', '=', 'Draft')], limit=1).id
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stage_inprogress = request.env['ticket.stage'].search(
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[('name', '=', 'In Progress')], limit=1).id
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stage_canceled = request.env['ticket.stage'].search(
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[('name', '=', 'Canceled')], limit=1).id
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stage_done = request.env['ticket.stage'].search(
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[('name', '=', 'Done')], limit=1).id
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stage_closed = request.env['ticket.stage'].search(
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[('name', '=', 'Closed')], limit=1).id
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stage_ids = [stage_new, stage_draft]
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week_ago = str(today - DT.timedelta(days=30)) + ' '
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new = request.env["help.ticket"].search_count(
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[('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)])
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new_id = request.env["help.ticket"].search(
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[('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)])
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new_id_ls = []
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for data in new_id:
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new_id_ls.append(data.id)
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in_progress = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_inprogress),
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('create_date', '>', week_ago)])
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in_progress_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_inprogress),
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('create_date', '>', week_ago)])
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in_progress_ls = []
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for data in in_progress_id:
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in_progress_ls.append(data.id)
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canceled = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_canceled),
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('create_date', '>', week_ago)])
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canceled_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_canceled),
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('create_date', '>', week_ago)])
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canceled_id_ls = []
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for data in canceled_id:
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canceled_id_ls.append(data.id)
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done = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_done), ('create_date', '>', week_ago)])
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done_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_done), ('create_date', '>', week_ago)])
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done_id_ls = []
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for data in done_id:
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done_id_ls.append(data.id)
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closed = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_closed), ('create_date', '>', week_ago)])
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closed_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_closed), ('create_date', '>', week_ago)])
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closed_id_ls = []
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for data in closed_id:
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closed_id_ls.append(data.id)
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dashboard_values = {
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'new': new,
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'in_progress': in_progress,
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'canceled': canceled,
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'done': done,
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'closed': closed,
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'new_id': new_id_ls,
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'in_progress_id': in_progress_ls,
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'canceled_id': canceled_id_ls,
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'done_id': done_id_ls,
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'closed_id': closed_id_ls,
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}
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return dashboard_values
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@http.route(['/helpdesk_dashboard_year'], type='json', auth="public")
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def helpdesk_dashboard_year(self):
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today = DT.date.today()
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stage_new = request.env['ticket.stage'].search(
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[('name', '=', 'Inbox')], limit=1).id
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stage_draft = request.env['ticket.stage'].search(
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[('name', '=', 'Draft')], limit=1).id
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stage_inprogress = request.env['ticket.stage'].search(
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[('name', '=', 'In Progress')], limit=1).id
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stage_canceled = request.env['ticket.stage'].search(
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[('name', '=', 'Canceled')], limit=1).id
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stage_done = request.env['ticket.stage'].search(
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[('name', '=', 'Done')], limit=1).id
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stage_closed = request.env['ticket.stage'].search(
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[('name', '=', 'Closed')], limit=1).id
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stage_ids = [stage_new, stage_draft]
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week_ago = str(today - DT.timedelta(days=360)) + ' '
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new = request.env["help.ticket"].search_count(
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[('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)])
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new_id = request.env["help.ticket"].search(
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[('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)])
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new_id_ls = []
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for data in new_id:
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new_id_ls.append(data.id)
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in_progress = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_inprogress),
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('create_date', '>', week_ago)])
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in_progress_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_inprogress),
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('create_date', '>', week_ago)])
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in_progress_ls = []
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for data in in_progress_id:
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in_progress_ls.append(data.id)
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canceled = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_canceled),
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('create_date', '>', week_ago)])
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canceled_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_canceled),
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('create_date', '>', week_ago)])
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canceled_id_ls = []
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for data in canceled_id:
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canceled_id_ls.append(data.id)
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done = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_done), ('create_date', '>', week_ago)])
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done_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_done), ('create_date', '>', week_ago)])
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done_id_ls = []
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for data in done_id:
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done_id_ls.append(data.id)
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closed = request.env["help.ticket"].search_count(
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[('stage_id', '=', stage_closed), ('create_date', '>', week_ago)])
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closed_id = request.env["help.ticket"].search(
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[('stage_id', '=', stage_closed), ('create_date', '>', week_ago)])
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closed_id_ls = []
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for data in closed_id:
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closed_id_ls.append(data.id)
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dashboard_values = {
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'new': new,
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'in_progress': in_progress,
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'canceled': canceled,
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'done': done,
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'closed': closed,
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'new_id': new_id_ls,
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'in_progress_id': in_progress_ls,
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'canceled_id': canceled_id_ls,
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'done_id': done_id_ls,
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'closed_id': closed_id_ls,
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}
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return dashboard_values
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