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43 lines
1.8 KiB
43 lines
1.8 KiB
# -*- coding: utf-8 -*-
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###############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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###############################################################################
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from odoo import http
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from odoo.http import request
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class HelpDeskTickets(http.Controller):
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"""HelpDeskTickets controller handles the routes related to help tickets
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in the e-learning system."""
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@http.route(['/help/tickets'], type="json", auth="user")
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def elearning_snippet(self):
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"""Retrieves help tickets from the database and renders the helpdesk
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dashboard template.
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:return: Rendered helpdesk dashboard template as a JSON response."""
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help_tickets = request.env['help.ticket'].sudo().search(
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[('stage_id.name', '=', 'Inbox')])
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tickets = [
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{'name': ticket.name, 'subject': ticket.subject, 'id': ticket.id}
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for ticket in
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help_tickets]
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response = http.Response(
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template='odoo_website_helpdesk_dashboard.dashboard_tickets',
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qcontext={'h_tickets': tickets})
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return response.render()
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