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215 lines
7.5 KiB
215 lines
7.5 KiB
# -*- coding: utf-8 -*-
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#############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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#############################################################################
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import calendar
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from odoo import models, api
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class HelpDeskTicket(models.Model):
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""" Inherited class to get help desk ticket details...."""
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_inherit = 'help.ticket'
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@api.model
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def check_user_group(self):
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"""Checking user group"""
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user = self.env.user
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if user.has_group('base.group_user'):
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return True
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return False
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@api.model
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def get_tickets_count(self):
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""" Function To Get The Ticket Count"""
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ticket_details = self.env['help.ticket'].search([])
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ticket_data = []
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for ticket in ticket_details:
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ticket_data.append({
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'ticket_name': ticket.name,
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'customer_name': ticket.customer_id.name,
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'subject': ticket.subject,
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'priority': ticket.priority,
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'assigned_to': ticket.assigned_user.name,
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'assigned_image': ticket.assigned_user.image_1920,
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})
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tickets_new_count = self.env['help.ticket'].search_count(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])
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tickets_in_progress_count = self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'In Progress')])
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tickets_closed_count = self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'Done')])
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very_low_count = self.env['help.ticket'].search_count([
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('priority', '=', '0')])
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very_low_count1 = very_low_count * 10
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low_count = self.env['help.ticket'].search_count([
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('priority', '=', '1')])
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low_count1 = low_count * 10
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normal_count = self.env['help.ticket'].search_count([
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('priority', '=', '2')])
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normal_count1 = normal_count * 10
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high_count = self.env['help.ticket'].search_count([
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('priority', '=', '3')])
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high_count1 = high_count * 10
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very_high_count = self.env['help.ticket'].search_count([
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('priority', '=', '4')])
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very_high_count1 = very_high_count * 10
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response = self.env['help.ticket'].search_count([
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('review', '!=', None)])
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teams_count = self.env['help.team'].search_count([])
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tickets = self.env['help.ticket'].search(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])
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p_tickets = []
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for ticket in tickets:
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p_tickets.append(ticket.name)
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values = {
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'inbox_count': tickets_new_count,
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'progress_count': tickets_in_progress_count,
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'done_count': tickets_closed_count,
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'team_count': teams_count,
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'p_tickets': p_tickets,
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'very_low_count1': very_low_count1,
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'low_count1': low_count1,
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'normal_count1': normal_count1,
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'high_count1': high_count1,
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'very_high_count1': very_high_count1,
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'response': response,
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'ticket_details': ticket_data,
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}
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return values
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@api.model
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def get_tickets_view(self):
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""" Function To Get The Ticket View"""
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tickets_new_count = self.env['help.ticket'].search_count(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])
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tickets_in_progress_count = self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'In Progress')])
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tickets_closed_count = self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'Done')])
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teams_count = self.env['help.team'].search_count([])
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tickets_new = self.env['help.ticket'].search(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])
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tickets_in_progress = self.env['help.ticket'].search(
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[('stage_id.name', '=', 'In Progress')])
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tickets_closed = self.env['help.ticket'].search(
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[('stage_id.name', '=', 'Done')])
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teams = self.env['help.team'].search([])
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new_list = []
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progress_list = []
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done_list = []
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teams_list = []
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for new in tickets_new:
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new_list.append(str(new.name) + ' : ' + str(new.subject))
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for progress in tickets_in_progress:
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progress_list.append(
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str(progress.name) + ' : ' + str(progress.subject))
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for done in tickets_closed:
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done_list.append(str(done.name) + ' : ' + str(done.subject))
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for team in teams:
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teams_list.append(team.name)
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tickets = self.env['help.ticket'].search(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])
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p_tickets = []
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for ticket in tickets:
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p_tickets.append(ticket.name)
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values = {
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'inbox_count': tickets_new_count,
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'progress_count': tickets_in_progress_count,
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'done_count': tickets_closed_count,
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'team_count': teams_count,
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'new_tkts': new_list,
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'progress': progress_list,
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'done': done_list,
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'teams': teams_list,
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'p_tickets': p_tickets
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}
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return values
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@api.model
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def get_ticket_month_pie(self):
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"""pie chart"""
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month_count = []
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month_value = []
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tickets = self.env['help.ticket'].search([])
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for rec in tickets:
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month = rec.create_date.month
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if month not in month_value:
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month_value.append(month)
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month_count.append(month)
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month_val = []
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for index in range(len(month_value)):
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value = month_count.count(month_value[index])
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month_name = calendar.month_name[month_value[index]]
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month_val.append({'label': month_name, 'value': value})
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name = []
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for record in month_val:
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name.append(record.get('label'))
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count = []
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for record in month_val:
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count.append(record.get('value'))
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month = [count, name]
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return month
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@api.model
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def get_team_ticket_count_pie(self):
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"""bar chart"""
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ticket_count = []
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team_list = []
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tickets = self.env['help.ticket'].search([])
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for rec in tickets:
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if rec.team_id:
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team = rec.team_id.name
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if team not in team_list:
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team_list.append(team)
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ticket_count.append(team)
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team_val = []
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for index in range(len(team_list)):
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value = ticket_count.count(team_list[index])
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team_name = team_list[index]
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team_val.append({'label': team_name, 'value': value})
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name = []
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for record in team_val:
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name.append(record.get('label'))
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#
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count = []
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for record in team_val:
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count.append(record.get('value'))
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#
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team = [count, name]
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return team
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