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160 lines
6.9 KiB
160 lines
6.9 KiB
# -*- coding: utf-8 -*-
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################################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>).
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# Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
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#
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# You can modify it under the terms of the GNU AFFERO
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# GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
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#
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# You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
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# (AGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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################################################################################
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import calendar
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from odoo import api, models
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class HelpDeskTicket(models.Model):
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"""HelpDeskTicket class helps to create new tickets and inside this class
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it will show the tickets with different stages. Get ticket information
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easily."""
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_inherit = 'help.ticket'
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@api.model
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def check_user_group(self):
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"""Checking user group"""
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return self.env.user.has_group('base.group_user')
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@api.model
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def get_tickets_count(self):
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"""Get the count of tickets based on their stages."""
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values = {
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'inbox_count': self.env['help.ticket'].search_count(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])]),
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'progress_count': self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'In Progress')]),
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'done_count': self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'Done')]),
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'team_count': self.env['help.team'].search_count([]),
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'p_tickets': [ticket.name for ticket in
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self.env['help.ticket'].search(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])]
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}
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return values
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@api.model
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def get_tickets_view(self):
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"""Get detailed information about tickets."""
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values = {
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'inbox_count': self.env['help.ticket'].search_count(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])]),
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'progress_count': self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'In Progress')]),
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'done_count': self.env['help.ticket'].search_count(
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[('stage_id.name', '=', 'Done')]),
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'team_count': self.env['help.team'].search_count([]),
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'new_tkts': ["{} : {}".format(ticket.name, ticket.subject) for
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ticket in self.env['help.ticket'].search(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])],
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'progress': ["{} : {}".format(ticket.name, ticket.subject) for
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ticket in self.env['help.ticket'].search(
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[('stage_id.name', '=', 'In Progress')])],
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'done': ["{} : {}".format(ticket.name, ticket.subject) for ticket in
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self.env['help.ticket'].search(
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[('stage_id.name', '=', 'Done')])],
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'teams': [team.name for team in self.env['help.team'].search([])],
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'p_tickets': [ticket.name for ticket in
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self.env['help.ticket'].search(
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[('stage_id.name', 'in', ['Inbox', 'Draft'])])]
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}
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return values
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@api.model
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def get_ticket_month_pie(self):
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"""Get ticket counts per month as a pie chart."""
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month_count = [rec.create_date.month for rec in
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self.env['help.ticket'].search([])]
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month_value = list(set(month_count))
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month_val = [{'label': calendar.month_name[month],
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'value': month_count.count(month)} for month in
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month_value]
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name = [record['label'] for record in month_val]
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count = [record['value'] for record in month_val]
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return [count, name]
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@api.model
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def get_team_ticket_count_pie(self):
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"""Get ticket counts per team as a bar chart"""
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ticket_count = []
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team_list = []
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for rec in self.env['help.ticket'].search([]):
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if rec.team_id:
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team = rec.team_id.name
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if team not in team_list:
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team_list.append(team)
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ticket_count.append(team)
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team_val = [{'label': team_name, 'value': ticket_count.count(team_name)}
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for team_name in team_list]
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return [[record['value'] for record in team_val],
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[record['label'] for record in team_val]]
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@api.model
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def get_project_ticket_count(self):
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"""Get ticket counts per project as a bar chart"""
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ticket_count = []
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project_list = []
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for rec in self.env['help.ticket'].search([]):
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if rec.project_id:
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project = rec.project_id.name
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if project not in project_list:
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project_list.append(project)
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ticket_count.append(project)
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project_val = [
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{'label': project_name, 'value': ticket_count.count(project_name)}
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for project_name in project_list]
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project = [[record['value'] for record in project_val],
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[record['label'] for record in project_val]]
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return project
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@api.model
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def get_billed_task_team_chart(self):
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"""Get billed task counts per team as a polarArea chart"""
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ticket_count = []
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team_list = []
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tasks = [rec.ticket_id.id for rec in self.env['project.task'].search(
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[('ticket_billed', '=', True)])]
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for rec in self.env['help.ticket'].search([('id', 'in', tasks)]):
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team = rec.team_id.name
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if team not in team_list:
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team_list.append(team)
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ticket_count.append(team)
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team_val = [{'label': team_name, 'value': ticket_count.count(team_name)}
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for team_name in team_list]
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return [[record['value'] for record in team_val],
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[record['label'] for record in team_val]]
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@api.model
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def get_team_ticket_done_pie(self):
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"""Get ticket counts per completed tickets as a bar chart"""
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ticket_count = []
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team_list = []
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for rec in self.env['help.ticket'].search(
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[('stage_id.name', '=', 'Done')]):
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if rec.team_id:
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team = rec.team_id.name
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if team not in team_list:
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team_list.append(team)
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ticket_count.append(team)
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team_val = [{'label': team_name, 'value': ticket_count.count(team_name)}
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for team_name in team_list]
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return [[record['value'] for record in team_val],
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[record['label'] for record in team_val]]
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