CybroAddons/odoo_website_helpdesk/views/helpdesk.xml

<odoo>
    <record id="view_helpdesk_form" model="ir.ui.view">
        <field name="name">help.ticket.form</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <form>
                <header>
                    <button name="create_tasks" string="Create Task" type="object" class="btn-primary" attrs="{'invisible':[('create_task','=',False)]}"/>
                    <button name="create_invoice" string="Create Invoice" type="object" class="btn-primary" attrs="{'invisible':[('billable','=',False)]}"/>
                    <field name="stage_id" widget="statusbar" options="{'clickable': '1'}"/>
                </header>
                <sheet>
                    <div class="oe_button_box" name="button_box">
                        <button class="oe_stat_button" name="open_tasks" string="Tasks" type="object" icon="fa-tasks" attrs="{'invisible':[('create_task','=',False)]}">
                        </button>

                        <button class="oe_stat_button" name="open_invoices" string="Invoices" type="object" icon="fa-tasks" attrs="{'invisible':[('billable','=',False)]}">
                        </button>
                    </div>
                    <div class="oe_title">
                        <label for="name" class="oe_edit_only"/>
                        <h1>
                            <field name="name"/>
                        </h1>
                        <label for="subject" class="oe_edit_only"/>
                        <h1 class="mt0">
                            <field name="subject"/>
                        </h1>
                    </div>
                    <group>
                        <group>
                            <field name="customer_id"/>
                            <field name="customer_name"/>
                            <field name="email"/>
                            <field name="phone"/>
                            <field name="cost"/>
                            <field name="start_date"/>
                        </group>
                        <group>
                            <field name="team_id"/>
                            <field name="project_id"/>
                            <field name="service_product_id" attrs="{'invisible':[('create_task','=',False)],
                         'required': [('create_task','=', True)]}"/>
                            <field name="priority" widget="priority"/>
                            <field name="show_create_task" invisible="1"/>
                            <field name="create_task" attrs="{'invisible':[('show_create_task','=',False)]}"/>
                            <field name="billable" attrs="{'invisible':[('create_task','=',False)]}"/>
                            <field name="end_date"/>
                        </group>
                    </group>

                    <notebook>
                        <page string="Issue Description">
                            <field name="description" placeholder="Provide the reason in detail"/>
                        </page>
                    </notebook>
                </sheet>
                <div class="o_attachment_preview"/>
                <div class="oe_chatter">
                    <field name="message_follower_ids" groups="base.group_user"/>
                    <field name="activity_ids"/>
                    <field name="message_ids"/>
                </div>
            </form>
        </field>
    </record>

    <record id="view_helpdesk_tree" model="ir.ui.view">
        <field name="name">help.ticket.tree</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <tree>
                <field name="name"/>
                <field name="customer_id"/>
                <field name="customer_name"/>
                <field name="subject"/>
                <field name="stage_id"/>
            </tree>
        </field>
    </record>
    <record id="view_helpdesk_kanban" model="ir.ui.view">
        <field name="name">help.ticket.kanban</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <kanban default_group_by="stage_id" class="o_kanban_small_column" quick_create="false" on_create="quick_create">
                <field name="color"/>
                <field name="name"/>
                <field name="stage_id"/>
                <templates>
                    <t t-name="kanban-box">
                        <div t-attf-class="#{kanban_color(record.color.raw_value)} oe_kanban_global_click">
                            <div class="o_dropdown_kanban dropdown">
                                <a role="button" class="dropdown-toggle o-no-caret btn" data-toggle="dropdown" href="#" aria-label="Dropdown menu" title="Dropdown menu">
                                    <span class="fa fa-ellipsis-v"/>
                                </a>
                                <div class="dropdown-menu" role="menu">
                                    <t t-if="widget.editable">
                                        <a role="menuitem" type="edit" class="dropdown-item">Edit...</a>
                                    </t>
                                    <t t-if="widget.deletable">
                                        <a role="menuitem" type="delete" class="dropdown-item">Delete</a>
                                    </t>
                                    <ul class="oe_kanban_colorpicker" data-field="color"/>
                                </div>
                            </div>
                            <div class="oe_kanban_content">
                                <div>
                                    <strong>
                                        <field name="name"/>
                                    </strong>
                                </div>
                                <div class="text-muted">
                                    <a>Customer : </a>
                                    <field name="customer_id"/>
                                    <div style="float: right;">
                                        <a>Priority : </a>
                                        <field name="priority"/>
                                    </div>
                                </div>
                                <div class="text-muted">
                                    <a>Subject : </a>
                                    <field name="subject"/>
                                </div>
                                <div class="text-muted">
                                    <a>Team :</a>
                                    <field name="team_id"/>
                                </div>
                            </div>
                            <div class="oe_clear"/>
                        </div>
                    </t>
                </templates>
            </kanban>
        </field>
    </record>


    <record id="helpdesk_view_activity" model="ir.ui.view">
        <field name="name">help.ticket.activity</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <activity string="Tickets">
                <templates>
                    <div t-name="activity-box">
                        <div>
                            <field name="name" display="full"/>
                            <field name="customer_id" muted="1" display="full"/>
                        </div>
                    </div>
                </templates>
            </activity>
        </field>
    </record>

    <record id="help_ticket_view_calendar" model="ir.ui.view">
        <field name="name">help.ticket.calendar</field>
        <field name="model">help.ticket</field>
        <field name="arch" type="xml">
            <calendar string="Helpdesk Ticket" date_start="start_date" date_stop="end_date" event_open_popup="true" mode="month" color="customer_id" quick_add="False">
                <field name="customer_id"/>
                <field name="subject"/>
                <field name="team_id"/>
            </calendar>
        </field>
    </record>


    <record id="view_helpdesk_stage_form" model="ir.ui.view">
        <field name="name">ticket.stage.form</field>
        <field name="model">ticket.stage</field>
        <field name="arch" type="xml">
            <form>
                <sheet>
                    <div class="oe_title">
                        <label for="name" class="oe_edit_only"/>
                        <h1>
                            <field name="name"/>
                        </h1>
                    </div>
                    <group>
                        <field name="sequence"/>
                        <field name="closing_stage"/>
                    </group>
                </sheet>
            </form>
        </field>
    </record>

    <record id="view_helpdesk_stage_tree" model="ir.ui.view">
        <field name="name">ticket.stage.tree</field>
        <field name="model">ticket.stage</field>
        <field name="arch" type="xml">
            <tree>
                <field name="name"/>
                <field name="sequence"/>
                <field name="closing_stage"/>
            </tree>
        </field>
    </record>

</odoo>