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55 lines
2.3 KiB
55 lines
2.3 KiB
<?xml version="1.0" encoding="UTF-8" ?>
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<odoo>
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<!-- Helpdesk Replay mail template -->
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<record id="helpdesk_replay_email_template" model="mail.template">
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<field name="name">Helpdesk Reply Email Template</field>
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<field name="model_id"
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ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
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<field name="auto_delete" eval="True"/>
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<field name="subject">{{ object.name }} Replay</field>
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<field name="body_html" type="html">
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<div class="container">
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<h4 style="text-align:center">Helpdesk Replay</h4>
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<div style="min-height:30vh;">message........</div>
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<t t-set="base_url"
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t-value="request.env['ir.config_parameter'].sudo().get_param('web.base.url')"/>
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<h6>
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<a t-attf-href="{{base_url}}/my/tickets/{{object.id}}"
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class="btn btn-primary">View Ticket
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</a>
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</h6>
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<table class="table table-light" width="100%">
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<tbody>
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<tr>
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<th>Name</th>
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<td>
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<t t-if="object.assigned_user_id">
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<t t-esc="object.assigned_user_id.name"/>
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</t>
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<t t-else="">username</t>
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<t t-esc="base_url"/>
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</td>
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</tr>
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<tr>
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<th>Team name</th>
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<td>
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<t t-if="object.team_id">
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<t t-esc="object.team_id.name"/>
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</t>
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<t t-else="">Team name</t>
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</td>
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</tr>
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<tr>
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<th>Replied On</th>
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<td>
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<t t-set="date"
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t-value="(datetime.date.today())"/>
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<t t-esc="date"/>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</field>
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</record>
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</odoo>
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