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71 lines
2.8 KiB
71 lines
2.8 KiB
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# Cybrosys Technologies Pvt. Ltd.
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#
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# Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
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# Author: Dhanya Babu (odoo@cybrosys.com)
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#
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# You can modify it under the terms of the GNU LESSER
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# GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
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#
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# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
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# (LGPL v3) along with this program.
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# If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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from odoo import http
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from odoo.http import request
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class WebsiteDesk(http.Controller):
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@http.route(['/helpdesk_ticket'], type='http', auth="public", website=True,
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sitemap=True)
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def helpdesk_ticket(self, **kwargs):
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"""
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Route to display the helpdesk ticket creation form.
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Returns:
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http.Response: The HTTP response rendering the helpdesk ticket form.
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"""
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types = request.env['helpdesk.type'].sudo().search([])
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categories = request.env['helpdesk.category'].sudo().search([])
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product = request.env['product.template'].sudo().search([])
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values = {}
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values.update({
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'types': types,
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'categories': categories,
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'product_website': product
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})
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return request.render('odoo_website_helpdesk.ticket_form', values)
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@http.route(['/rating/<int:ticket_id>'], type='http', auth="public",
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website=True,
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sitemap=True)
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def rating(self, ticket_id):
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"""
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Route to display the rating form for a specific ticket. Args:
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ticket_id (int): The ID of the ticket for which the rating form is
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displayed. Returns: http.Response: The HTTP response rendering the
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rating form.
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"""
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ticket = request.env['ticket.helpdesk'].browse(ticket_id)
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data = {
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'ticket': ticket.id,
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}
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return request.render('odoo_website_helpdesk.rating_form', data)
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@http.route(['/rating/<int:ticket_id>/submit'], type='http', auth="user",
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website=True, csrf=False,
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sitemap=True)
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def rating_backend(self, ticket_id, **post):
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ticket = request.env['ticket.helpdesk'].browse(ticket_id)
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ticket.write({
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'customer_rating': post['rating'],
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'review': post['message'],
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})
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return request.render('odoo_website_helpdesk.rating_thanks')
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