You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
42 lines
1.7 KiB
42 lines
1.7 KiB
# -*- coding: utf-8 -*-
|
|
###############################################################################
|
|
#
|
|
# Cybrosys Technologies Pvt. Ltd.
|
|
#
|
|
# Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
|
|
# Author: Cybrosys Techno Solutions (odoo@cybrosys.com)
|
|
#
|
|
# You can modify it under the terms of the GNU AFFERO
|
|
# GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
|
|
#
|
|
# This program is distributed in the hope that it will be useful,
|
|
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
# GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
|
|
#
|
|
# You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
|
|
# (AGPL v3) along with this program.
|
|
# If not, see <http://www.gnu.org/licenses/>.
|
|
#
|
|
###############################################################################
|
|
from odoo import http
|
|
from odoo.http import request
|
|
|
|
|
|
class HelpDeskTickets(http.Controller):
|
|
"""HelpDeskTickets will be used to provide information about tickets
|
|
in a dashboard"""
|
|
|
|
@http.route(['/help/tickets'], type="json", auth="user")
|
|
def elearning_snippet(self):
|
|
"""Retrieves help tickets from the database and renders the helpdesk
|
|
dashboard template.
|
|
:return: Rendered helpdesk dashboard template as a JSON response."""
|
|
tickets = [
|
|
{'name': ticket.name, 'subject': ticket.subject, 'id': ticket.id}
|
|
for ticket in request.env['help.ticket'].sudo().search(
|
|
[('stage_id.name', '=', 'Inbox')])]
|
|
response = http.Response(
|
|
template='odoo_website_helpdesk_dashboard.dashboard_tickets',
|
|
qcontext={'h_tickets': tickets})
|
|
return response.render()
|
|
|