Website Helpdesk Support Ticket Management

Enable the Helpdesk Menu on the Website.

Create Tickets From Website

Get Confirmation/Success Message for Ticket Creation

View Created Tickets from Portal

View the Details of each Ticket by Hovering Over Them.

View All Tickets According to Stages in Kanban View.

Create / Configure Helpdesk Teams

Create / Configure Categories

Create / Configure Helpdesk Types

Configure Stages for Tickets

Create Tickets from Backend Normally

Enable 'Create Tasks' from Configuration Settings to create Tasks for the Project Linked to the Ticket

Turn on 'Create Task' Toggle Inside the Ticket form to Link a Project to the Ticket

CREATE TASK:

Turn on 'Billable' toggle inside the ticket form to 'CREATE INVOICE' based on the tasks timesheet

CREATE INVOICE:

CONFIRM INVOICE:

Print PDF Report of the Ticket from backend

Ticket (pdf):

Merge Tickets.

Merge Action Model.

Create New Ticket.

New Ticket.