Mobile Service Management
This module helps in managing mobile service shop daily activities.
Cybrosys Technologies
Manager :- Manager has the complete access across mobile shop management
Mobile Technician :- Mobile Technician can read and write service requests and also update the parts usage.
Service request creation.
Assigning service request to technicians.
Mobile service ticket generation.
Service status tracking..
Integrated with accounting and sales module.
Access Rights From Multiple Level.
Mobile complaint templates.
Invoice for parts usage and service charges.
Email notifications to customer.
Parts inventory.
Flexible for further customization.
When you install the module, an extra menu named Mobile Service is created.
Here you can see service requests and configure your mobile service shop.
This is the service request creation form. Service request can be create according to the device brand and model.
Also we can assign the service request a technician and provide warranty details, customer details, IMEI no,
request and return dates etc....
Here you can create tickets for service requests by using the 'Print Ticket' button.
Service ticket will be generated as follows,
Here you see the mobile parts used for service processing.
Product will be only visible in the parts inventory if 'is a mobile part' is checked.
Here you can create invoices for service requests.
Invoice can be created based on advance or full amount.
The parts used during the service process will be automatically added to invoice line.
No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.
The system will send email notification to the customer for each stage in the service request.
Create mobile brands which is used in service request creation.
You can also create models for different mobile brands from
You can create different complaint types from
Complaint Templates can be created from
You can select different complaint templates from the 'Complaints' page while creating service requests.
Terms and conditions for service request can be added from,
