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Website Helpdesk Dashboard

Detailed Dashboard View for Website Helpdesk Support Ticket Management Module

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Overview Learn more about this module
Features View features of this module
Screenshots View screenshots for this module

Overview

In the Website Helpdesk Dashboard module, one can analyse and easily manage Helpdesk Tickets according to their stages and also Helpdesk teams.
The dashboard provides a visually engaging palate for seamless management of helpdesk management functions.

Features

Classified tickets according to their stages.
Manage Tickets in the backend easily.
View tickets that are created by customers, from website in the received tickets list.
View monthly count of tickets in the Doughnut Chart
Number of tickets allotted to each team can be seen in the bar chart.

Screenshots

View Tickets created from website and also in the draft stage together inside 'New Tickets' tile along with the count.


Manage the tickets in backend by clicking on the 'New Tickets' tiles.

View Tickets that are In Progress.

View and manage tickets that are in the Done/Completed state.

Manage Helpdesk Teams ,also shows the count of teams existing.

View tickets created from websites that are in Inbox.

With the help of doughnut chart, analyse the Monthly Count of Tickets.

Hover on the segments in the graph to view the count of tickets.

With the help of Bar graph, analyse ratio between the Helpdesk Teams and No. of tickets assigned to them.

In the Bar graph, view the ratio between Helpdesk Tickets and related Projects.

With the help of polararea chart, analyse ratio between the Helpdesk Teams and No. of Billed Tasks.

The Line chart shows the ratio between Helpdesk Teams and No. of tickets resolved by them.

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