# -*- coding: utf-8 -*- ############################################################################# # # Cybrosys Technologies Pvt. Ltd. # # Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER # GENERAL PUBLIC LICENSE (LGPL v3), Version 3. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. # # You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE # (LGPL v3) along with this program. # If not, see . # ############################################################################# import datetime as DT from odoo import http from odoo.http import request class HelpDeskDashboard(http.Controller): """Website helpdesk dashboard""" @http.route(['/helpdesk_dashboard'], type='json', auth="public") def helpdesk_dashboard(self): """Helpdesk dashboard controller""" stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id stage_draft = request.env['ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id stage_inprogress = request.env['ticket.stage'].search( [('name', '=', 'In Progress')], limit=1).id stage_canceled = request.env['ticket.stage'].search( [('name', '=', 'Canceled')], limit=1).id stage_done = request.env['ticket.stage'].search( [('name', '=', 'Done')], limit=1).id stage_closed = request.env['ticket.stage'].search( [('name', '=', 'Closed')], limit=1).id stage_ids = [stage_new, stage_draft] new = request.env["help.ticket"].search_count( [('stage_id', 'in', stage_ids)]) new_id = request.env["help.ticket"].search( [('stage_id', 'in', stage_ids)]) new_id_ls = [data.id for data in new_id] in_progress = request.env["help.ticket"].search_count( [('stage_id', '=', stage_inprogress)]) in_progress_id = request.env["help.ticket"].search( [('stage_id', '=', stage_inprogress)]) in_progress_ls = [data.id for data in in_progress_id] canceled = request.env["help.ticket"].search_count( [('stage_id', '=', stage_canceled)]) canceled_id = request.env["help.ticket"].search( [('stage_id', '=', stage_canceled)]) canceled_id_ls = [data.id for data in canceled_id] done = request.env["help.ticket"].search_count( [('stage_id', '=', stage_done)]) done_id = request.env["help.ticket"].search( [('stage_id', '=', stage_done)]) done_id_ls = [data.id for data in done_id] closed = request.env["help.ticket"].search_count( [('stage_id', '=', stage_closed)]) closed_id = request.env["help.ticket"].search( [('stage_id', '=', stage_closed)]) closed_id_ls = [data.id for data in closed_id] dashboard_values = { 'new': new, 'in_progress': in_progress, 'canceled': canceled, 'done': done, 'closed': closed, 'new_id': new_id_ls, 'in_progress_id': in_progress_ls, 'canceled_id': canceled_id_ls, 'done_id': done_id_ls, 'closed_id': closed_id_ls, } return dashboard_values @http.route(['/helpdesk_dashboard_week'], type='json', auth="public") def helpdesk_dashboard_week(self): """Week based sorting controller""" today = DT.date.today() stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id stage_draft = request.env['ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id stage_inprogress = request.env['ticket.stage'].search( [('name', '=', 'In Progress')], limit=1).id stage_canceled = request.env['ticket.stage'].search( [('name', '=', 'Canceled')], limit=1).id stage_done = request.env['ticket.stage'].search( [('name', '=', 'Done')], limit=1).id stage_closed = request.env['ticket.stage'].search( [('name', '=', 'Closed')], limit=1).id stage_ids = [stage_new, stage_draft] week_ago = str(today - DT.timedelta(days=7)) + ' ' new = request.env["help.ticket"].search_count( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id = request.env["help.ticket"].search( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id_ls = [data.id for data in new_id] in_progress = request.env["help.ticket"].search_count( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_id = request.env["help.ticket"].search( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_ls = [data.id for data in in_progress_id] canceled = request.env["help.ticket"].search_count( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id = request.env["help.ticket"].search( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id_ls = [data.id for data in canceled_id] done = request.env["help.ticket"].search_count( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id = request.env["help.ticket"].search( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id_ls = [data.id for data in done_id] closed = request.env["help.ticket"].search_count( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id = request.env["help.ticket"].search( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id_ls = [data.id for data in closed_id] dashboard_values = { 'new': new, 'in_progress': in_progress, 'canceled': canceled, 'done': done, 'closed': closed, 'new_id': new_id_ls, 'in_progress_id': in_progress_ls, 'canceled_id': canceled_id_ls, 'done_id': done_id_ls, 'closed_id': closed_id_ls, } return dashboard_values @http.route(['/helpdesk_dashboard_month'], type='json', auth="public") def helpdesk_dashboard_month(self): """Month based sorting controller""" today = DT.date.today() stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id stage_draft = request.env['ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id stage_inprogress = request.env['ticket.stage'].search( [('name', '=', 'In Progress')], limit=1).id stage_canceled = request.env['ticket.stage'].search( [('name', '=', 'Canceled')], limit=1).id stage_done = request.env['ticket.stage'].search( [('name', '=', 'Done')], limit=1).id stage_closed = request.env['ticket.stage'].search( [('name', '=', 'Closed')], limit=1).id stage_ids = [stage_new, stage_draft] week_ago = str(today - DT.timedelta(days=30)) + ' ' new = request.env["help.ticket"].search_count( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id = request.env["help.ticket"].search( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id_ls = [data.id for data in new_id] in_progress = request.env["help.ticket"].search_count( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_id = request.env["help.ticket"].search( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_ls = [data.id for data in in_progress_id] canceled = request.env["help.ticket"].search_count( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id = request.env["help.ticket"].search( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id_ls = [data.id for data in canceled_id] done = request.env["help.ticket"].search_count( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id = request.env["help.ticket"].search( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id_ls = [data.id for data in done_id] closed = request.env["help.ticket"].search_count( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id = request.env["help.ticket"].search( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id_ls = [data.id for data in closed_id] dashboard_values = { 'new': new, 'in_progress': in_progress, 'canceled': canceled, 'done': done, 'closed': closed, 'new_id': new_id_ls, 'in_progress_id': in_progress_ls, 'canceled_id': canceled_id_ls, 'done_id': done_id_ls, 'closed_id': closed_id_ls, } return dashboard_values @http.route(['/helpdesk_dashboard_year'], type='json', auth="public") def helpdesk_dashboard_year(self): """Year based sorting""" today = DT.date.today() stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id stage_draft = request.env['ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id stage_inprogress = request.env['ticket.stage'].search( [('name', '=', 'In Progress')], limit=1).id stage_canceled = request.env['ticket.stage'].search( [('name', '=', 'Canceled')], limit=1).id stage_done = request.env['ticket.stage'].search( [('name', '=', 'Done')], limit=1).id stage_closed = request.env['ticket.stage'].search( [('name', '=', 'Closed')], limit=1).id stage_ids = [stage_new, stage_draft] week_ago = str(today - DT.timedelta(days=360)) + ' ' new = request.env["help.ticket"].search_count( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id = request.env["help.ticket"].search( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id_ls = [data.id for data in new_id] in_progress = request.env["help.ticket"].search_count( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_id = request.env["help.ticket"].search( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_ls = [data.id for data in in_progress_id] canceled = request.env["help.ticket"].search_count( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id = request.env["help.ticket"].search( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id_ls = [data.id for data in canceled_id] done = request.env["help.ticket"].search_count( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id = request.env["help.ticket"].search( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id_ls = [data.id for data in done_id] closed = request.env["help.ticket"].search_count( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id = request.env["help.ticket"].search( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id_ls = [data.id for data in closed_id] dashboard_values = { 'new': new, 'in_progress': in_progress, 'canceled': canceled, 'done': done, 'closed': closed, 'new_id': new_id_ls, 'in_progress_id': in_progress_ls, 'canceled_id': canceled_id_ls, 'done_id': done_id_ls, 'closed_id': closed_id_ls, } return dashboard_values