Overview

TThis module is exclusively designed for the mobile service shop for managing their daily activities inside the service center. The module comes integrated with accounting and inventory modules maximizing the efficiency. It comes embedded with features such as adding complaint templates, making it a much user-friendly application. The module also helps in generating service tickets in the workplace.

Access Rights

Manager :- Manager has the complete access over the mobile shop management.

Mobile Technician :- Mobile Technician can read and write service requests and also update the parts usage.

Mobile Service Management

Service request creation.

Assigning service request to technicians.

Mobile service ticket generation.

Tracking the service status.

Integrated with accounting and sales module.

Multi-level access rights

Mobile complaint templates.

Invoice for parts usage and service charges.

Email notifications to customer.

Parts inventory.

Flexible for further customization.

Screenshots

Mobile Service Shop

When you install the module, an extra menu named Mobile Service is created. Here you can see the service requests and thereafter configure your mobile service shop.

Mobile Service -> Service Request -> Create

This is the service request creation form. Service request can be created according to the device brand and model. One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc.

Service Tickets

Generating tickets for service request.

Here you can create tickets for service requests by using the 'Print Ticket' button.

Service ticket will be generated as follows,

Parts Inventory

Mobile parts inventory

Here you see the mobile parts used for service processing.

Product will be only visible in the parts inventory if 'is a mobile part' is checked. You can provide the brand, model and color details from here.

Service Invoice

Invoice for service requests

Here you can create invoices for service requests.

Invoice can be created based on advance or full amount.

The parts used during the service process will be automatically added to the invoice line.

Post Stock moves

No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.

Email Notification

The system will send email notification to the customer for each stage in the service request. Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service.

Brands Configuration

Create mobile brands which is used in service request creation.

Mobile Service -> Configuration -> Brands

Models Configuration

You can also create models for different mobile brands from

Mobile Service -> Configuration -> Models

Complaint Types

You can create different complaint types from

Mobile Service -> Configuration -> Complaint Types

Complaint Templates

Complaint Templates can be created from

Mobile Service -> Configuration -> Complaint Templates

You can select different complaint templates from the 'Complaints' page while creating service requests.

Terms and conditions

Terms and conditions for service request can be added from, Mobile Service -> Configuration -> Terms and Conditions which will be added to the service tickets.

Mobile Service Management Pro

An extended version of the module is also available in odoo apps.

Features

Device details from IMEI number.
Customized pivot report.
Mobile service request report
Parts usage report.
Complaint Type report.

Mobile Service Management Pro is an extended version of the module 'Mobile Service Management' Using the module application, manager can seamlessly acquire the brand, model and manufacturing details of the device using the IMEI number. In addition, it helps in saving your time and analyzing the service shop via varied generated reports. The reports include service report, parts usage report, complaint type report and customized pivot report.

You can download the pro version of this app from Mobile Service Management Pro