# -*- coding: utf-8 -*- ############################################################################# # # Cybrosys Technologies Pvt. Ltd. # # Copyright (C) 2022-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER # GENERAL PUBLIC LICENSE (LGPL v3), Version 3. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. # # You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE # (LGPL v3) along with this program. # If not, see . # ############################################################################# import logging from odoo import models, fields, api, _ from odoo.exceptions import UserError _logger = logging.getLogger(__name__) PRIORITIES = [ ('0', 'Very Low'), ('1', 'Low'), ('2', 'Normal'), ('3', 'High'), ('4', 'Very High')] class HelpDeskTicket(models.Model): _name = 'help.ticket' _description = 'Helpdesk Ticket' _inherit = ['mail.thread', 'mail.activity.mixin'] name = fields.Char('Name', default=lambda self: self.env['ir.sequence']. next_by_code('help.ticket') or _('New')) customer_id = fields.Many2one('res.partner', string='customer') customer_name = fields.Char('Customer Name') subject = fields.Text('Subject', required=True) description = fields.Text('Description', required=True) email = fields.Char('Email') phone = fields.Char('Phone') team_id = fields.Many2one('help.team', string='Helpdesk Team') product_id = fields.Many2one('product.product', string='Product') project_id = fields.Many2one('project.project', string='Project', readonly=False, related='team_id.project_id', store=True) priority = fields.Selection(PRIORITIES, default='1') stage_id = fields.Many2one('ticket.stage', string='Stage', default=lambda self: self.env[ 'ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id, tracking=True, group_expand='_read_group_stage_ids') cost = fields.Float('Cost per hour') service_product_id = fields.Many2one('product.product', string='Service Product', domain=[ ('detailed_type', '=', 'service')]) start_date = fields.Date('Start Date') end_date = fields.Date('End Date') public_ticket = fields.Boolean(string="Public Ticket") invoice_ids = fields.Many2many('account.move', string='Invoices') task_ids = fields.Many2many('project.task', string='Tasks') color = fields.Integer(string="Color", default=6) def _default_show_create_task(self): return self.env['ir.config_parameter'].sudo().get_param( 'odoo_website_helpdesk.show_create_task') show_create_task = fields.Boolean(string="Create Task", default=_default_show_create_task, compute='_compute_show_create_task') create_task = fields.Boolean(string="Create Task", readonly=False, related='team_id.create_task', store=True) billable = fields.Boolean(string="Billable", default=False) def _compute_show_create_task(self): show_create_task = self._default_show_create_task() for record in self: record.show_create_task = show_create_task def default_stage_id(self): # Search your stage return self.env['ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id @api.model def _read_group_stage_ids(self, stages, domain, order): """ return the stages to stage_ids """ stage_ids = self.env['ticket.stage'].search([]) return stage_ids @api.model_create_multi def create(self, vals_list): return super(HelpDeskTicket, self).create(vals_list) def write(self, vals): result = super(HelpDeskTicket, self).write(vals) return result def create_invoice(self): tasks = self.env['project.task'].search( [('project_id', '=', self.project_id.id), ('ticket_id', '=', self.id)]).filtered( lambda line: line.ticket_billed == False) if not tasks: raise UserError('No Tasks to Bill') total = sum(x.effective_hours for x in tasks if x.effective_hours > 0) invoice_no = self.env['ir.sequence'].next_by_code( 'ticket.invoice') move = self.env['account.move'].create([ { 'name': invoice_no, 'move_type': 'out_invoice', 'partner_id': self.customer_id.id, 'ticket_id': self.id, 'date': fields.Date.today(), 'invoice_date': fields.Date.today(), 'invoice_line_ids': [(0, 0, {'product_id': self.service_product_id.id, 'name': self.service_product_id.name, 'quantity': total, 'product_uom_id': self.service_product_id.uom_id.id, 'price_unit': self.cost, 'account_id': self.service_product_id.categ_id.property_account_income_categ_id.id, })], }, ]) for task in tasks: task.ticket_billed = True return { 'effect': { 'fadeout': 'medium', 'message': 'Billed Successfully!', 'type': 'rainbow_man', } # 'view_type': 'form', # 'res_model': 'account.move', # 'res_id': move.id, # 'view_id': False, # 'view_mode': 'form', # 'type': 'ir.actions.act_window', } def create_tasks(self): task_id = self.env['project.task'].create({ 'name': self.name + '-' + self.subject, 'project_id': self.project_id.id, 'company_id': self.env.company.id, 'ticket_id': self.id, }) self.write({ 'task_ids': [(4, task_id.id)] }) return { 'name': 'Tasks', 'res_model': 'project.task', 'view_id': False, 'res_id': task_id.id, 'view_mode': 'form', 'type': 'ir.actions.act_window', 'target': 'new', } def open_tasks(self): return { 'name': 'Tasks', 'domain': [('ticket_id', '=', self.id)], 'res_model': 'project.task', 'view_id': False, 'view_mode': 'tree,form', 'type': 'ir.actions.act_window', } def open_invoices(self): return { 'name': 'Invoice', 'domain': [('ticket_id', '=', self.id)], 'res_model': 'account.move', 'view_id': False, 'view_mode': 'tree,form', 'type': 'ir.actions.act_window', } class StageTicket(models.Model): _name = 'ticket.stage' _description = 'Ticket Stage' _order = 'sequence, id' name = fields.Char('Name') active = fields.Boolean(default=True) sequence = fields.Integer(default=50) closing_stage = fields.Boolean('Closing Stage', default=False) folded = fields.Boolean('Folded in Kanban', default=False) class Tasks(models.Model): _inherit = 'project.task' ticket_billed = fields.Boolean('Billed', default=False) class HelpDeskTeam(models.Model): _name = 'help.team' _description = 'Helpdesk Team' name = fields.Char('Name') member_ids = fields.Many2many('res.users', string='Members') email = fields.Char('Email') project_id = fields.Many2one('project.project', string='Project') create_task = fields.Boolean(string="Create Task")