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Website Helpdesk Support Ticket Management

A Module For Managing Support Tickets

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Overview Learn more about this module
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Screenshots View screenshots for this module

Overview

In the Helpdesk Support App, one can Create Ticket through website portal and can view their tickets. The Internal user can assign the ticket to any team and link to any project if needed and can invoice based on the timesheet

Features

Website Ticket Creation
View created tickets from portal
Create Tasks for the project linked to the Ticket
Link a project to the Ticket and invoice based on the tasks timesheet
Tickets can be viewed and managed from backend
Customise stages or use predefined stages for seeing the status of ticket

Screenshots

Create Tickets From Website


Get Confirmation/Success Message For Ticket Creation


View Created Tickets From Portal

View The Details Of Each Ticket By Hovering Over Them.

Configure Stages For Tickets

View Tickets According To Stages In Kanban View.

Create / Configure Helpdesk Team


Create Tickets From Backend Normally

Enable 'Create Tasks' From Configuration Settings To Create Tasks For The Project Linked To The Ticket

Turn On 'Create Task' Toggle Inside The Ticket Form To Link A Project To The Ticket


Create Task:


Turn On 'Billable' Toggle Inside The Ticket Form To Create Invoice Based On The Tasks Timesheet


Create Invoice:


Print PDF Report Of The Ticket From Backend

Ticket (pdf):

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