+
+
+
+
+
+ Community
+
+
+ Enterprise
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + Odoo Support Request +
++ This Module Helps To Create Odoo Support Request To Cybrosys
+
+
+
+ + Create odoo suppport request to cybrosys +
+
+ 
+
+
+
+
+
+
+ 
+ Email Us
+
+
+ 
+ Skype Us
+
+
+
+ Email Us
+
+
+
+ Skype Us
+
+
+ 
+
+
+
+
+
+
+
+ + KEY HIGHLIGHTS +
+
+
+
+
+
+
+
+ 
+
+
+
+
+ + Create Support Request Easily
++ Create support request easily from systray.
+
+
+
+
+
+
+
+
+
+
+ + Support Through WhatsApp
++ Send your request through WhatsApp
+
+
+
+
+
+
+ + Overview + + +
++ ODOO SUPPORT REQUEST
+
+
+ + This module facilitates the creation of support requests to + Cybrosys directly from the system tray. It also allows for + support requests via WhatsApp by providing the necessary + details and attaching supporting documents. +
+
+
+
+
+
+
+
+
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+
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+
\ No newline at end of file
diff --git a/cybrosys_support_client/static/src/css/client_support.css b/cybrosys_support_client/static/src/css/client_support.css
new file mode 100644
index 000000000..210aebd63
--- /dev/null
+++ b/cybrosys_support_client/static/src/css/client_support.css
@@ -0,0 +1,7 @@
+.support-icon {
+ cursor: pointer;
+ position: absolute;
+ margin-left: -3rem;
+ top: 0%;
+ color: #FF9500;
+}
diff --git a/cybrosys_support_client/static/src/js/systray_icons.js b/cybrosys_support_client/static/src/js/systray_icons.js
new file mode 100644
index 000000000..56dfbefdd
--- /dev/null
+++ b/cybrosys_support_client/static/src/js/systray_icons.js
@@ -0,0 +1,25 @@
+/** @odoo-module **/
+import { registry } from "@web/core/registry";
+import { useService } from "@web/core/utils/hooks";
+import { Component } from "@odoo/owl";
+
+export class ClientSupportSystray extends Component {
+ /* Extending component and creating class ClientSupportSystray */
+ setup() {
+ this.action = useService("action");
+ }
+ async openSupport(){
+ /* Function for opening support wizard */
+ this.action.doAction({
+ name: 'Support Form',
+ type: 'ir.actions.act_window',
+ res_model: 'client.support',
+ view_mode: 'form',
+ views: [[false, 'form']],
+ target: "new",
+ })
+ }
+}
+ClientSupportSystray.template = "ClientSupportSystray";
+export const systrayItem = { Component: ClientSupportSystray};
+registry.category("systray").add("ClientSupportSystray", systrayItem);
diff --git a/cybrosys_support_client/static/src/xml/systray_icon.xml b/cybrosys_support_client/static/src/xml/systray_icon.xml
new file mode 100644
index 000000000..36f13ace8
--- /dev/null
+++ b/cybrosys_support_client/static/src/xml/systray_icon.xml
@@ -0,0 +1,11 @@
+
+
+
+
+
+
+
+
+
+
+
+
+
+ -
+
+
-
+
+
screenshot
+
+
+
+
+
+ -
+
+
Features
+
+
+
+
+
+ -
+
+
FAQ
+
+
+
+
+
+ -
+
+
Release
+ Notes
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + Screenshots + + +
++ Odoo Support Request.
+
+
+ + Install Odoo Support Request +
+
+ 
+
+
+
+
+ + Open Support Form +
++ Clicking the icon in the systray opens a wizard.
+
+ 
+
+
+
+ 
+
+
+
+
+ + Submit Support Request +
++ In the wizard, you can enter your name, email, and a detailed description + of the problem. You can also attach a file related to the problem + and specify whether the support needed is functional or technical. + By clicking the submit button, a message will be displayed indicating + whether the submission was successful.
+
+
+
+
+
+
+ + If the support request is successfully created, + an email will be sent to notify the user about the ticket, + including its reference number. +
+
+ 
+
+
+
+
+
+ + Submit Support Request Through WhatsApp +
++ Fill out the form and click "WhatsApp" to be redirected for sending messages.
+
+ 
+
+
+
+ 
+
+
+
+
+
+
+
+
+
+ +
+
+
+ + FEATURES + + +
++ Comprehensive Features of ODOO SUPPORT REQUEST +
+
+
+
+
+
+
+
+
+
+
+ 
+
+
+
+
+ + Easily Create Support Request +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + Supports Request Through WhatsApp
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + Notify User On Success And + Failure Of Support Request Generation +
+
+
+
+
+
+
+
+ + FAQ + +
+
+
+
+
+
+
+
+
+
+
+ How can I indicate whether the support request pertains to functional or technical issues?
+ 
+
+
+ 
+
+
+
+
+
+
+
+
+ + When creating the support request, we can specify whether it pertains to technical or functional issues. +
+
+
+
+
+
+ + When completing the support request form, you can select multiple files by clicking on the 'Attachments' button. +
+
+
+
+
+
+
+
+
+
+ + RELEASE NOTES + + +
+
+
+
+
+
+
+
+
+ Version 16.0.1 I Released + on : 15th July 2024 +
+Initial commit for Odoo Support Request
+
+ 
+ 
+ 
+ 
+ 
+
+
+
+
+ 
+
+ 
+ + Our Services +
+
+
+
+
+
+
+
+
+
+ 
+
+ 
+ + Odoo + Customization
+
+
+
+ 
+
+ 
+ + Odoo + Implementation
+
+
+
+ 
+
+ 
+ + Odoo + Support
+
+
+
+ 
+
+ 
+ + Hire + Odoo + Developer
+
+
+
+ 
+
+ 
+ + Odoo + Integration
+
+
+
+ 
+
+ 
+ + Odoo + Migration
+
+
+
+ 
+
+ 
+ + Odoo + Consultancy
+
+
+
+ 
+
+ 
+ + Odoo + Implementation
+
+
+
+ 
+
+ 
+ + Odoo + Licensing Consultancy
+
+
+
+
+
+ Our Industries
++
+
+
+ 
+
+ 
+ + Trading +
++ Easily procure + and + sell your products
+
+
+
+ 
+
+ 
+ + POS +
++ Easy + configuration + and convivial experience
+
+
+
+ 
+
+ 
+ + Education +
++ A platform for + educational management
+
+
+
+ 
+
+ 
+ + Manufacturing +
++ Plan, track and + schedule your operations
+
+
+
+ 
+
+ 
+ + E-commerce & Website +
++ Mobile + friendly, + awe-inspiring product pages
+
+
+
+ 
+
+ 
+ + Service Management +
++ Keep track of + services and invoice
+
+
+
+ 
+
+ 
+ + Restaurant +
++ Run your bar or + restaurant methodically
+
+
+
+ 
+
+ 
+ + Hotel Management +
++ An + all-inclusive + hotel management application
+
+
+
+
+
+
+
+
+
+ Support
+Need help? Get in touch. +
++
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ 
+
+
+
+ WhatsApp
+
+ Say hi to us on + WhatsApp!
+ ++91 + 86068 + 27707
+ +
+
+
+
+
+
+
+
+
+
+
+
+ Skype
+Say hi to us on Skype!
+ +cybroopenerp +
+ +
+
+
+
+ 
+
+
+
+