diff --git a/odoo_website_helpdesk/README.rst b/odoo_website_helpdesk/README.rst index 50a4f273d..fa956625c 100644 --- a/odoo_website_helpdesk/README.rst +++ b/odoo_website_helpdesk/README.rst @@ -1,30 +1,36 @@ -HelpDesk Support -========================= -* HelpDesk Support for Odoo 16 community editions +.. image:: https://img.shields.io/badge/license-LGPL--3-green.svg + :target: https://www.gnu.org/licenses/lgpl-3.0-standalone.html + :alt: License: LGPL-3 -Installation -============ - - www.odoo.com/documentation/16.0/setup/install.html - - Install our custom addon +Website Helpdesk Support Ticket Management +========================================== -License -------- -General Public License, Version 3 (LGPL v3). -(https://www.odoo.com/documentation/user/15.0/legal/licenses/licenses.html) +The module is a comprehensive solution designed to streamline and enhance +support ticket management within your Odoo instance. This module extends the +capabilities of Odoo's helpdesk functionality, providing a user-friendly +interface for customers to submit, track, and manage support tickets efficiently. + +Configuration +============= +* No additional configurations needed Company ------- -* 'Cybrosys Techno Solutions `__ +* `Cybrosys Techno Solutions `__ -Credits +License ------- -* Developer: -(v16) Robin @ Cybrosys +General Public License, Version 3 (LGPL v3). +(https://www.gnu.org/licenses/lgpl-3.0-standalone.html) +Credits +------- +* Developer:(v16) Junaidul Ansar M , Contacts : odoo@cybrosys.com Contacts -------- * Mail Contact : odoo@cybrosys.com +* Website : https://cybrosys.com Bug Tracker ----------- @@ -32,6 +38,9 @@ Bugs are tracked on GitHub Issues. In case of trouble, please check there if you Maintainer ========== +.. image:: https://cybrosys.com/images/logo.png + :target: https://cybrosys.com + This module is maintained by Cybrosys Technologies. For support and more information, please visit https://www.cybrosys.com @@ -39,4 +48,3 @@ For support and more information, please visit https://www.cybrosys.com Further information =================== HTML Description: ``__ - diff --git a/odoo_website_helpdesk/__init__.py b/odoo_website_helpdesk/__init__.py index 2ee8707d0..0fd044ce3 100644 --- a/odoo_website_helpdesk/__init__.py +++ b/odoo_website_helpdesk/__init__.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER diff --git a/odoo_website_helpdesk/__manifest__.py b/odoo_website_helpdesk/__manifest__.py index 20c0a76b9..e778173d3 100644 --- a/odoo_website_helpdesk/__manifest__.py +++ b/odoo_website_helpdesk/__manifest__.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -19,52 +19,52 @@ # If not, see . # ############################################################################# - { 'name': "Website Helpdesk Support Ticket Management", - 'version': '16.0.4.0.1', + 'version': '16.0.3.0.0', + 'category': 'Website', 'summary': """Helpdesk Module for community""", - 'description': """Can create ticket from website also and can manage it from backend. - Bill can be created for ticket with service cost""", + 'description': 'Can create ticket from website also and can manage it from' + ' backend.Bill can be created for ticket with service cost', 'author': "Cybrosys Techno Solutions", 'company': 'Cybrosys Techno Solutions', 'maintainer': 'Cybrosys Techno Solutions', - 'category': 'Website', - 'depends': ['base', 'website', 'project', 'sale_project', 'hr_timesheet', - 'mail', 'contacts'], + 'website': 'https://www.cybrosys.com', + 'depends': ['base', 'website', 'project', 'sale_project', + 'hr_timesheet', 'mail', 'contacts'], 'data': [ - 'security/security_groups.xml', + 'security/odoo_website_helpdesk_security.xml', 'security/ir.model.access.csv', - 'data/ticket_sequence.xml', + 'data/ir_sequence_data.xml', 'data/ticket_stage_data.xml', - 'data/ticket_type.xml', - 'data/ticket_auto_close.xml', - 'data/rating_template.xml', - 'views/team.xml', - 'views/portal_search.xml', - 'views/res_config_settings.xml', + 'data/helpdesk_types_data.xml', + 'data/ir_cron_data.xml', + 'data/mail_template_data.xml', + 'views/help_team_views.xml', + 'views/portal_search_templates.xml', + 'views/res_config_settings_views.xml', 'views/website_form.xml', - 'views/report.xml', - 'views/helpdesk.xml', - 'views/helpdesk_views.xml', - 'views/portal.xml', - 'views/categories.xml', - 'views/rating_form.xml', + 'views/report_templates.xml', + 'views/help_ticket_views.xml', + 'views/portal_views_templates.xml', + 'views/helpdesk_categories_views.xml', + 'views/rating_form_templates.xml', 'views/merge_tickets_views.xml', - 'templates/helpdesk_replay_template.xml', - 'report/helpdesk_ticket_report_template.xml', + 'views/helpdesk_tag_views.xml', + 'views/helpdesk_types_views.xml', + 'views/ticket_stage_views.xml', + 'views/helpdesk_replay_template.xml', + 'views/odoo_website_helpdesk_menus.xml', + 'report/help_ticket_templates.xml', ], 'assets': { - # 'web.assets_frontend': [ - # ], 'web.assets_backend': [ - 'odoo_website_helpdesk/static/src/xml/helpdesk_dashboard.xml', + 'odoo_website_helpdesk/static/src/xml/help_ticket_templates.xml', 'odoo_website_helpdesk/static/src/js/helpdesk_dashboard_action.js', ], 'web.assets_frontend': [ 'odoo_website_helpdesk/static/src/js/ticket_details.js', - '/odoo_website_helpdesk/static/src/js/portal_search.js', - '/odoo_website_helpdesk/static/src/js/portal_groupby.js', + '/odoo_website_helpdesk/static/src/js/portal_groupby_and_search.js', '/odoo_website_helpdesk/static/src/js/multiple_product_choose.js', '/odoo_website_helpdesk/static/src/cdn/jquery.sumoselect.min.js', '/odoo_website_helpdesk/static/src/cdn/sumoselect.min.css', diff --git a/odoo_website_helpdesk/controller/__init__.py b/odoo_website_helpdesk/controller/__init__.py index 53d801a58..f5133fcde 100644 --- a/odoo_website_helpdesk/controller/__init__.py +++ b/odoo_website_helpdesk/controller/__init__.py @@ -1,5 +1,26 @@ -from . import website_form -from . import portal +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# from . import helpdesk_website +from . import portal from . import ticket_search from . import ticket_group_by +from . import website diff --git a/odoo_website_helpdesk/controller/helpdesk_website.py b/odoo_website_helpdesk/controller/helpdesk_website.py index cc37a211b..75c3cd96c 100644 --- a/odoo_website_helpdesk/controller/helpdesk_website.py +++ b/odoo_website_helpdesk/controller/helpdesk_website.py @@ -1,12 +1,35 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +import datetime as DT from odoo import http from odoo.http import request -import datetime as DT class HelpDeskDashboard(http.Controller): + """Website helpdesk dashboard""" @http.route(['/helpdesk_dashboard'], type='json', auth="public") def helpdesk_dashboard(self): + """Helpdesk dashboard controller""" stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id stage_draft = request.env['ticket.stage'].search( @@ -19,41 +42,40 @@ class HelpDeskDashboard(http.Controller): [('name', '=', 'Done')], limit=1).id stage_closed = request.env['ticket.stage'].search( [('name', '=', 'Closed')], limit=1).id - stage_ids = [stage_new,stage_draft] - new = request.env["help.ticket"].search_count([('stage_id', 'in', stage_ids)]) - new_id = request.env["help.ticket"].search([('stage_id', 'in', stage_ids)]) - new_id_ls = [] - for data in new_id: - new_id_ls.append(data.id) - in_progress = request.env["help.ticket"].search_count([('stage_id', '=', stage_inprogress)]) - in_progress_id = request.env["help.ticket"].search([('stage_id', '=', stage_inprogress)]) - in_progress_ls = [] - for data in in_progress_id: - in_progress_ls.append(data.id) - canceled = request.env["help.ticket"].search_count([('stage_id', '=', stage_canceled)]) - canceled_id = request.env["help.ticket"].search([('stage_id', '=', stage_canceled)]) - canceled_id_ls = [] - for data in canceled_id: - canceled_id_ls.append(data.id) - done = request.env["help.ticket"].search_count([('stage_id', '=', stage_done)]) - done_id = request.env["help.ticket"].search([('stage_id', '=', stage_done)]) - done_id_ls = [] - for data in done_id: - done_id_ls.append(data.id) - closed = request.env["help.ticket"].search_count([('stage_id', '=', stage_closed)]) - closed_id = request.env["help.ticket"].search([('stage_id', '=', stage_closed)]) - closed_id_ls = [] - for data in closed_id: - closed_id_ls.append(data.id) - + stage_ids = [stage_new, stage_draft] + new = request.env["help.ticket"].search_count( + [('stage_id', 'in', stage_ids)]) + new_id = request.env["help.ticket"].search( + [('stage_id', 'in', stage_ids)]) + new_id_ls = [data.id for data in new_id] + in_progress = request.env["help.ticket"].search_count( + [('stage_id', '=', stage_inprogress)]) + in_progress_id = request.env["help.ticket"].search( + [('stage_id', '=', stage_inprogress)]) + in_progress_ls = [data.id for data in in_progress_id] + canceled = request.env["help.ticket"].search_count( + [('stage_id', '=', stage_canceled)]) + canceled_id = request.env["help.ticket"].search( + [('stage_id', '=', stage_canceled)]) + canceled_id_ls = [data.id for data in canceled_id] + done = request.env["help.ticket"].search_count( + [('stage_id', '=', stage_done)]) + done_id = request.env["help.ticket"].search( + [('stage_id', '=', stage_done)]) + done_id_ls = [data.id for data in done_id] + closed = request.env["help.ticket"].search_count( + [('stage_id', '=', stage_closed)]) + closed_id = request.env["help.ticket"].search( + [('stage_id', '=', stage_closed)]) + closed_id_ls = [data.id for data in closed_id] dashboard_values = { - 'new':new, - 'in_progress':in_progress, - 'canceled':canceled, - 'done':done, - 'closed':closed, - 'new_id':new_id_ls, - 'in_progress_id':in_progress_ls, + 'new': new, + 'in_progress': in_progress, + 'canceled': canceled, + 'done': done, + 'closed': closed, + 'new_id': new_id_ls, + 'in_progress_id': in_progress_ls, 'canceled_id': canceled_id_ls, 'done_id': done_id_ls, 'closed_id': closed_id_ls, @@ -62,6 +84,7 @@ class HelpDeskDashboard(http.Controller): @http.route(['/helpdesk_dashboard_week'], type='json', auth="public") def helpdesk_dashboard_week(self): + """Week based sorting controller""" today = DT.date.today() stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id @@ -81,38 +104,31 @@ class HelpDeskDashboard(http.Controller): [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id = request.env["help.ticket"].search( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) - new_id_ls = [] - for data in new_id: - new_id_ls.append(data.id) + new_id_ls = [data.id for data in new_id] in_progress = request.env["help.ticket"].search_count( - [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) + [('stage_id', '=', stage_inprogress), + ('create_date', '>', week_ago)]) in_progress_id = request.env["help.ticket"].search( - [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) - in_progress_ls = [] - for data in in_progress_id: - in_progress_ls.append(data.id) + [('stage_id', '=', stage_inprogress), + ('create_date', '>', week_ago)]) + in_progress_ls = [data.id for data in in_progress_id] canceled = request.env["help.ticket"].search_count( - [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) + [('stage_id', '=', stage_canceled), + ('create_date', '>', week_ago)]) canceled_id = request.env["help.ticket"].search( - [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) - canceled_id_ls = [] - for data in canceled_id: - canceled_id_ls.append(data.id) + [('stage_id', '=', stage_canceled), + ('create_date', '>', week_ago)]) + canceled_id_ls = [data.id for data in canceled_id] done = request.env["help.ticket"].search_count( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id = request.env["help.ticket"].search( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) - done_id_ls = [] - for data in done_id: - done_id_ls.append(data.id) + done_id_ls = [data.id for data in done_id] closed = request.env["help.ticket"].search_count( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id = request.env["help.ticket"].search( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) - closed_id_ls = [] - for data in closed_id: - closed_id_ls.append(data.id) - + closed_id_ls = [data.id for data in closed_id] dashboard_values = { 'new': new, 'in_progress': in_progress, @@ -129,6 +145,7 @@ class HelpDeskDashboard(http.Controller): @http.route(['/helpdesk_dashboard_month'], type='json', auth="public") def helpdesk_dashboard_month(self): + """Month based sorting controller""" today = DT.date.today() stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id @@ -148,42 +165,31 @@ class HelpDeskDashboard(http.Controller): [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id = request.env["help.ticket"].search( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) - new_id_ls = [] - for data in new_id: - new_id_ls.append(data.id) + new_id_ls = [data.id for data in new_id] in_progress = request.env["help.ticket"].search_count( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_id = request.env["help.ticket"].search( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) - in_progress_ls = [] - for data in in_progress_id: - in_progress_ls.append(data.id) + in_progress_ls = [data.id for data in in_progress_id] canceled = request.env["help.ticket"].search_count( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id = request.env["help.ticket"].search( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) - canceled_id_ls = [] - for data in canceled_id: - canceled_id_ls.append(data.id) + canceled_id_ls = [data.id for data in canceled_id] done = request.env["help.ticket"].search_count( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id = request.env["help.ticket"].search( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) - done_id_ls = [] - for data in done_id: - done_id_ls.append(data.id) + done_id_ls = [data.id for data in done_id] closed = request.env["help.ticket"].search_count( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id = request.env["help.ticket"].search( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) - closed_id_ls = [] - for data in closed_id: - closed_id_ls.append(data.id) - + closed_id_ls = [data.id for data in closed_id] dashboard_values = { 'new': new, 'in_progress': in_progress, @@ -200,6 +206,7 @@ class HelpDeskDashboard(http.Controller): @http.route(['/helpdesk_dashboard_year'], type='json', auth="public") def helpdesk_dashboard_year(self): + """Year based sorting""" today = DT.date.today() stage_new = request.env['ticket.stage'].search( [('name', '=', 'Inbox')], limit=1).id @@ -219,42 +226,31 @@ class HelpDeskDashboard(http.Controller): [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) new_id = request.env["help.ticket"].search( [('stage_id', 'in', stage_ids), ('create_date', '>', week_ago)]) - new_id_ls = [] - for data in new_id: - new_id_ls.append(data.id) + new_id_ls = [data.id for data in new_id] in_progress = request.env["help.ticket"].search_count( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) in_progress_id = request.env["help.ticket"].search( [('stage_id', '=', stage_inprogress), ('create_date', '>', week_ago)]) - in_progress_ls = [] - for data in in_progress_id: - in_progress_ls.append(data.id) + in_progress_ls = [data.id for data in in_progress_id] canceled = request.env["help.ticket"].search_count( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) canceled_id = request.env["help.ticket"].search( [('stage_id', '=', stage_canceled), ('create_date', '>', week_ago)]) - canceled_id_ls = [] - for data in canceled_id: - canceled_id_ls.append(data.id) + canceled_id_ls = [data.id for data in canceled_id] done = request.env["help.ticket"].search_count( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) done_id = request.env["help.ticket"].search( [('stage_id', '=', stage_done), ('create_date', '>', week_ago)]) - done_id_ls = [] - for data in done_id: - done_id_ls.append(data.id) + done_id_ls = [data.id for data in done_id] closed = request.env["help.ticket"].search_count( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) closed_id = request.env["help.ticket"].search( [('stage_id', '=', stage_closed), ('create_date', '>', week_ago)]) - closed_id_ls = [] - for data in closed_id: - closed_id_ls.append(data.id) - + closed_id_ls = [data.id for data in closed_id] dashboard_values = { 'new': new, 'in_progress': in_progress, @@ -267,4 +263,4 @@ class HelpDeskDashboard(http.Controller): 'done_id': done_id_ls, 'closed_id': closed_id_ls, } - return dashboard_values \ No newline at end of file + return dashboard_values diff --git a/odoo_website_helpdesk/controller/portal.py b/odoo_website_helpdesk/controller/portal.py index fc578d7bf..3a9d18043 100644 --- a/odoo_website_helpdesk/controller/portal.py +++ b/odoo_website_helpdesk/controller/portal.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -19,15 +19,18 @@ # If not, see . # ############################################################################# - from odoo import http from odoo.addons.portal.controllers import portal from odoo.http import request class TicketPortal(portal.CustomerPortal): - + """ Controller for handling customer portal related actions related to + helpdesk tickets. + """ def _prepare_home_portal_values(self, counters): + """Prepares a dictionary of values to be used in the home portal view + and get their count.""" values = super()._prepare_home_portal_values(counters) if 'ticket_count' in counters: ticket_count = request.env['help.ticket'].search_count( @@ -37,14 +40,16 @@ class TicketPortal(portal.CustomerPortal): values['ticket_count'] = ticket_count return values - # checking domain: def _get_tickets_domain(self): + """Checking the domain""" return [('customer_id', '=', request.env.user.partner_id.id)] @http.route(['/my/tickets'], type='http', auth="user", website=True) def portal_my_tickets(self): + """Displays a list of tickets for the current user in the user's + portal.""" domain = self._get_tickets_domain() - tickets = request.env['help.ticket'].sudo().search(domain) + tickets = request.env['help.ticket'].search(domain) values = { 'default_url': "/my/tickets", 'tickets': tickets, @@ -56,6 +61,8 @@ class TicketPortal(portal.CustomerPortal): @http.route(['/my/tickets/'], type='http', auth="public", website=True) def portal_tickets_details(self, id): + """Displays a list of tickets for the current user in the user's + portal.""" details = request.env['help.ticket'].sudo().search([('id', '=', id)]) data = { 'page_name': 'ticket', @@ -69,6 +76,8 @@ class TicketPortal(portal.CustomerPortal): type='http', website=True) def ticket_download_portal(self, id): + """Download the ticket information in a pdf formate of the current + event ticket.""" data = { 'help': request.env['help.ticket'].sudo().browse(int(id))} report = request.env.ref( @@ -84,9 +93,11 @@ class TicketPortal(portal.CustomerPortal): class WebsiteDesk(http.Controller): - @http.route(['/helpdesk_ticket'], type='http', auth="public", website=True, - sitemap=True) - def helpdesk_ticket(self, **kwargs): + """Control for handling the helpdesk tickets form and its submission.""" + @http.route(['/helpdesk_ticket'], type='http', auth="public", + website=True, sitemap=True) + def helpdesk_ticket(self): + """Render the helpdesk ticket form.""" types = request.env['helpdesk.types'].sudo().search([]) categories = request.env['helpdesk.categories'].sudo().search([]) product = request.env['product.template'].sudo().search([]) @@ -102,16 +113,19 @@ class WebsiteDesk(http.Controller): website=True, sitemap=True) def rating(self, ticket_id): + """Render the helpdesk ticket rating form.""" ticket = request.env['help.ticket'].browse(ticket_id) data = { 'ticket': ticket.id, } return request.render('odoo_website_helpdesk.rating_form', data) - @http.route(['/rating//submit'], type='http', auth="user", + @http.route(['/rating//submit'], type='http', + auth="user", website=True, csrf=False, sitemap=True) def rating_backend(self, ticket_id, **post): + """Render the thanks page after rating the helpdesk ticket.""" ticket = request.env['help.ticket'].browse(ticket_id) ticket.write({ 'customer_rating': post['rating'], diff --git a/odoo_website_helpdesk/controller/ticket_group_by.py b/odoo_website_helpdesk/controller/ticket_group_by.py index 2a54e73a5..ca9c1a9a7 100644 --- a/odoo_website_helpdesk/controller/ticket_group_by.py +++ b/odoo_website_helpdesk/controller/ticket_group_by.py @@ -1,24 +1,46 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# from odoo import http from odoo.http import request class TicketGroupBy(http.Controller): + """Control for handle the customer portal groupBy + filtering by the tickets.""" @http.route(['/ticketgroupby'], type='json', auth="public", website=True) def ticket_group_by(self, **kwargs): + """Display the list of tickets based on the groupBy filtering""" context = [] group_value = kwargs.get("search_value") if group_value == '0': context = [] - tickets = request.env["help.ticket"].search( - [('user_id', '=', request.env.user.id)]) + tickets = request.env["help.ticket"].search([]) context.append(tickets) if group_value == '1': context = [] stage_ids = request.env['ticket.stage'].search([]) for stage in stage_ids: ticket_ids = request.env['help.ticket'].search([ - ('stage_id', '=', stage.id), - ('user_id', '=', request.env.user.id) + ('stage_id', '=', stage.id) ]) if ticket_ids: context.append({ @@ -30,15 +52,13 @@ class TicketGroupBy(http.Controller): type_ids = request.env['helpdesk.types'].search([]) for types in type_ids: ticket_ids_1 = request.env['help.ticket'].search([ - ('ticket_type', '=', types.id), - ('user_id', '=', request.env.user.id) + ('ticket_type', '=', types.id) ]) if ticket_ids_1: context.append({ 'name': types.name, 'data': ticket_ids_1 }) - values = { 'tickets': context, } diff --git a/odoo_website_helpdesk/controller/ticket_search.py b/odoo_website_helpdesk/controller/ticket_search.py index 2d7a500d0..b965041fa 100644 --- a/odoo_website_helpdesk/controller/ticket_search.py +++ b/odoo_website_helpdesk/controller/ticket_search.py @@ -1,15 +1,39 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# from odoo import http from odoo.http import request class TicketSearch(http.Controller): + """Control for handle the customer portal search + filtering by the tickets.""" @http.route(['/ticketsearch'], type='json', auth="public", website=True) def ticket_search(self, **kwargs): + """ Display the list of tickets satisfying the searching condition. + Searching the ticket based on name or subject""" search_value = kwargs.get("search_value") tickets = request.env["help.ticket"].search( ['|', ('name', 'ilike', search_value), ('subject', 'ilike', search_value)]) - values = { 'tickets': tickets, } diff --git a/odoo_website_helpdesk/controller/website_form.py b/odoo_website_helpdesk/controller/website.py similarity index 83% rename from odoo_website_helpdesk/controller/website_form.py rename to odoo_website_helpdesk/controller/website.py index 39cec9c8e..1031ef821 100644 --- a/odoo_website_helpdesk/controller/website_form.py +++ b/odoo_website_helpdesk/controller/website.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -21,34 +21,35 @@ ############################################################################# import base64 import json - -from psycopg2 import IntegrityError - from odoo import _, http -from odoo.addons.website.controllers.form import WebsiteForm -from odoo.exceptions import ValidationError +from psycopg2 import IntegrityError from odoo.http import request +from odoo.exceptions import ValidationError +from odoo.addons.website.controllers.form import WebsiteForm -class helpdesk_product(http.Controller): +class HelpdeskProduct(http.Controller): + """It controls the website products and return the product.""" @http.route('/product', auth='public', type='json') def product(self): - prols = [] - acc = request.env['product.template'].sudo().search([]) - for i in acc: - dic = {'name': i['name'], - 'id': i['id']} - prols.append(dic) - return prols + """Product control function""" + products = request.env['product.template'].sudo().search_read([], + ['name', + 'id']) + return products class WebsiteFormInherit(WebsiteForm): - + """This module extends the functionality of the website form controller + to handle the creation of new help desk tickets. It provides a new + controller to display a list of tickets for the current user in their + portal, and overrides the website form controller's method for handling + form submissions to create a new help desk ticket instead.""" def _handle_website_form(self, model_name, **kwargs): + """Website Help Desk Form""" customer = request.env.user.partner_id if model_name == 'help.ticket': - tickets = request.env['ticket.stage'].sudo().search( - []) + tickets = request.env['ticket.stage'].search([]) for rec in tickets: sequence = tickets.mapped('sequence') lowest_sequence = tickets.filtered( @@ -66,7 +67,7 @@ class WebsiteFormInherit(WebsiteForm): 'email': kwargs.get('email_from'), 'phone': kwargs.get('phone'), 'priority': kwargs.get('priority'), - 'product_id': product_list, + 'product_ids': product_list, 'stage_id': lowest_stage_id.id, 'customer_id': customer.id, 'ticket_type': kwargs.get('ticket_type'), @@ -78,8 +79,9 @@ class WebsiteFormInherit(WebsiteForm): model_record = request.env['ir.model'].sudo().search( [('model', '=', model_name)]) data = self.extract_data(model_record, request.params) - if 'ticket_attachment' in request.params or request.httprequest.files or data.get( - 'attachments'): + if ('ticket_attachment' in request.params or + request.httprequest.files or data.get( + 'attachments')): attached_files = data.get('attachments') for attachment in attached_files: attached_file = attachment.read() @@ -96,9 +98,6 @@ class WebsiteFormInherit(WebsiteForm): request.session['form_builder_id'] = ticket_id.id return json.dumps({'id': ticket_id.id}) else: - lowest_sequence = tickets.filtered( - lambda x: x.sequence == min(sequence)) - lowest_stage_id = lowest_sequence rec_val = { 'customer_name': kwargs.get('customer_name'), 'subject': kwargs.get('subject'), @@ -117,8 +116,9 @@ class WebsiteFormInherit(WebsiteForm): model_record = request.env['ir.model'].sudo().search( [('model', '=', model_name)]) data = self.extract_data(model_record, request.params) - if 'ticket_attachment' in request.params or request.httprequest.files or data.get( - 'attachments'): + if ('ticket_attachment' in request.params or + request.httprequest.files or data.get( + 'attachments')): attached_files = data.get('attachments') for attachment in attached_files: attached_file = attachment.read() @@ -152,8 +152,8 @@ class WebsiteFormInherit(WebsiteForm): if id_record: self.insert_attachment(model_record, id_record, data['attachments']) - # in case of an email, we want to send it immediately instead of waiting - # for the email queue to process + # In case of an email, we want to send it immediately instead of waiting + # For the email queue to process if model_name == 'mail.mail': request.env[model_name].sudo().browse(id_record).send() @@ -162,9 +162,7 @@ class WebsiteFormInherit(WebsiteForm): # TODO: How to get the name of the erroneous field ? except IntegrityError: return json.dumps(False) - request.session['form_builder_model_model'] = model_record.model request.session['form_builder_model'] = model_record.name request.session['form_builder_id'] = id_record - return json.dumps({'id': id_record}) diff --git a/odoo_website_helpdesk/data/helpdesk_types_data.xml b/odoo_website_helpdesk/data/helpdesk_types_data.xml new file mode 100644 index 000000000..f2bc285c2 --- /dev/null +++ b/odoo_website_helpdesk/data/helpdesk_types_data.xml @@ -0,0 +1,22 @@ + + + + + Question + + + Issue + + + Repair + + + Maintenance + + + Internal + + + Technical + + diff --git a/odoo_website_helpdesk/data/ir_cron_data.xml b/odoo_website_helpdesk/data/ir_cron_data.xml new file mode 100644 index 000000000..17894d9ed --- /dev/null +++ b/odoo_website_helpdesk/data/ir_cron_data.xml @@ -0,0 +1,17 @@ + + + + + + Auto Close Ticket + + code + model.auto_close_ticket() + + 1 + days + -1 + + + diff --git a/odoo_website_helpdesk/data/ticket_sequence.xml b/odoo_website_helpdesk/data/ir_sequence_data.xml similarity index 80% rename from odoo_website_helpdesk/data/ticket_sequence.xml rename to odoo_website_helpdesk/data/ir_sequence_data.xml index 936fb958a..0323aafd7 100644 --- a/odoo_website_helpdesk/data/ticket_sequence.xml +++ b/odoo_website_helpdesk/data/ir_sequence_data.xml @@ -1,13 +1,14 @@ + + Helpdesk help.ticket TKT 5 - - + 1 - + Helpdesk Invoice ticket.invoice @@ -17,4 +18,3 @@ - diff --git a/odoo_website_helpdesk/data/mail_template_data.xml b/odoo_website_helpdesk/data/mail_template_data.xml new file mode 100644 index 000000000..56cfd5d36 --- /dev/null +++ b/odoo_website_helpdesk/data/mail_template_data.xml @@ -0,0 +1,211 @@ + + + + + Create Ticket + + + {{object.customer_id.email}} + Ticket Created + +

+ Dear + +
+ Your Ticket + + is Created and Assigned.Kindly Wait while we're resolving + your Query +
+
+ Thanks. +

+ + + + + Close Ticket And Feedback + + + {{object.customer_id.email}} + Ticket Closed + +

+ Dear + + Your Ticket + + Is Closed +
+ +
+
+ Thanks. +

+ + + + + Reopened Ticket + + + {{object.customer_id.email}} + Ticket Reopened + +

+ Dear + +
+ Your Ticket + + is Reopened +
+
+ Thanks. +

+ + + + + Approve Ticket + + + {{object.customer_id.email}} + Ticket Solved + +

+ Dear + +
+ i think your Problem is Solved. + Your Ticket + + is Done +
+
+ Thanks. +

+ + + + + Cancel Ticket + + + {{object.customer_id.email}} + Ticket Canceled + +

+ Dear + +
+ Your Ticket + + is Canceled Due to Some Reasons +
+
+ Thanks. +

+ + + + + Ticket Assign + + + + + +
+

Dear, + +

+

Your team has been given the ticket [] kindly complete your work + carefully. +

+
+

Details

+

Subject : + +

+

Customer : + +

+

Description : + +

+
+

Best regards

+
+ + + + + Ticket Assign to User + + + + + +
+

Dear, + +

+

Ticket [] Assign to you , kindly + complete your work carefully. +

+
+

Details

+

Subject : + +

+

Customer : + +

+

Description : + +

+
+

Best regards

+
+ + + + + Mail To Customer Assign to User + + + + + +
+

Dear, + +

+

Ticket [] successfully assigned + to "". +

+
+

Best regards

+
+ + + diff --git a/odoo_website_helpdesk/data/rating_template.xml b/odoo_website_helpdesk/data/rating_template.xml deleted file mode 100644 index 150dc9f4b..000000000 --- a/odoo_website_helpdesk/data/rating_template.xml +++ /dev/null @@ -1,121 +0,0 @@ - - - - Create Ticket - - - {{object.customer_id.email}} - Ticket Created - -

- Dear -
- Your Ticket is Created and Assigned.Kindly Wait while we're resolving your Query -
-
- Thanks. -

- - - - - - Close Ticket And Feedback - - - - {{object.customer_id.email}} - Ticket Closed - -

- Dear - - Your Ticket - - Is Closed -
- - -
-
- Thanks. -

- - - - - Reopened Ticket - - - {{object.customer_id.email}} - Ticket Reopened - -

- Dear - -
- Your Ticket - - is Reopened -
-
- Thanks. -

- - - - - Approve Ticket - - - {{object.customer_id.email}} - Ticket Solved - -

- Dear - -
- i think your Problem is Solved. - Your Ticket - - is Done -
-
- Thanks. -

- - - - - Cancel Ticket - - - {{object.customer_id.email}} - Ticket Canceled - -

- Dear - -
- Your Ticket - - is Canceled Due to Some Reasons -
-
- Thanks. -

- - - - - \ No newline at end of file diff --git a/odoo_website_helpdesk/data/ticket_auto_close.xml b/odoo_website_helpdesk/data/ticket_auto_close.xml deleted file mode 100644 index 3d54d5232..000000000 --- a/odoo_website_helpdesk/data/ticket_auto_close.xml +++ /dev/null @@ -1,79 +0,0 @@ - - - - - Auto Close Ticket - - code - model.auto_close_ticket() - - 1 - days - -1 - - - Ticket Assign - - - - - -
-

Dear,

-

Your team has been given the ticket [] kindly complete your work carefully. -

-

-

Details

-

Subject :

-

Customer :

-

Description :

-

-

Best regards

-
- - - - Ticket Assign to User - - - - - -
-

Dear,

-

Ticket [] Assign to you , kindly complete your work carefully. -

-

-

Details

-

Subject :

-

Customer :

-

Description :

-

-

Best regards

-
- - - - Mail To Customer Assign to User - - - - - -
-

Dear,

-

Ticket [] successfully assigned to "". -

-

-

Best regards

-
- - - - \ No newline at end of file diff --git a/odoo_website_helpdesk/data/ticket_stage_data.xml b/odoo_website_helpdesk/data/ticket_stage_data.xml index 2f0674c84..0ee6cbb5e 100644 --- a/odoo_website_helpdesk/data/ticket_stage_data.xml +++ b/odoo_website_helpdesk/data/ticket_stage_data.xml @@ -1,31 +1,39 @@ - + 10 Inbox - + + 15 Draft - - 25 - Done - - + + 20 In Progress - - 30 - True - Closed + + + 25 + Done + - - 35 - True + + + 30 Canceled + + + + + + 29 + Closed + + diff --git a/odoo_website_helpdesk/data/ticket_type.xml b/odoo_website_helpdesk/data/ticket_type.xml deleted file mode 100644 index 69bc99ff0..000000000 --- a/odoo_website_helpdesk/data/ticket_type.xml +++ /dev/null @@ -1,21 +0,0 @@ - - - - Question - - - Issue - - - Repair - - - Maintenance - - - Internal - - - Technical - - \ No newline at end of file diff --git a/odoo_website_helpdesk/doc/RELEASE_NOTES.md b/odoo_website_helpdesk/doc/RELEASE_NOTES.md index 052a9daaa..aca354874 100644 --- a/odoo_website_helpdesk/doc/RELEASE_NOTES.md +++ b/odoo_website_helpdesk/doc/RELEASE_NOTES.md @@ -1,13 +1,6 @@ ## Module -#### 01.09.2023 +#### 04.12.2023 #### Version 16.0.1.0.0 #### ADD - -- Initial commit for Website Helpdesk Support Ticket - -#### 28.11.2023 -#### Version 16.0.1.0.1 -#### FIX - -- Updated the End date when changed the stage to Closed +- Initial commit for Website Helpdesk Support Ticket Management diff --git a/odoo_website_helpdesk/models/__init__.py b/odoo_website_helpdesk/models/__init__.py index c9e36e6fb..8e55983aa 100644 --- a/odoo_website_helpdesk/models/__init__.py +++ b/odoo_website_helpdesk/models/__init__.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -19,11 +19,16 @@ # If not, see . # ############################################################################# -from . import helpdesk -from . import task -from . import res_config -from . import categories -from . import heldesk_team -from . import mail_compose +from . import account_move +from . import help_team +from . import help_ticket +from . import helpdesk_categories +from . import helpdesk_tag +from . import helpdesk_types +from . import mail_compose_message from . import merge_tickets +from . import project_task +from . import res_config_settings from . import support_tickets +from . import ticket_stage +from . import website_menu diff --git a/odoo_website_helpdesk/models/task.py b/odoo_website_helpdesk/models/account_move.py similarity index 76% rename from odoo_website_helpdesk/models/task.py rename to odoo_website_helpdesk/models/account_move.py index c6721ed87..0e7b24da0 100644 --- a/odoo_website_helpdesk/models/task.py +++ b/odoo_website_helpdesk/models/account_move.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -22,16 +22,10 @@ from odoo import fields, models -class Task(models.Model): - """Inheriting the project task""" - _inherit = 'project.task' - - ticket_id = fields.Many2one('help.ticket', string='Ticket', - help='Ticket') - - class AccountMove(models.Model): - """Inheriting the account.move model""" + """ This class extends the functionality of the 'account.move' model to + include a reference to a help ticket through the 'ticket_id' field.""" _inherit = 'account.move' - ticket_id = fields.Many2one('help.ticket', string='Ticket') + ticket_id = fields.Many2one('help.ticket', string='Ticket', + help='Choose the tickets') diff --git a/odoo_website_helpdesk/models/heldesk_team.py b/odoo_website_helpdesk/models/heldesk_team.py deleted file mode 100644 index 714ae3474..000000000 --- a/odoo_website_helpdesk/models/heldesk_team.py +++ /dev/null @@ -1,59 +0,0 @@ -# -*- coding: utf-8 -*- -############################################################################# -# -# Cybrosys Technologies Pvt. Ltd. -# -# Copyright (C) 2022-TODAY Cybrosys Technologies() -# Author: Cybrosys Techno Solutions() -# -# You can modify it under the terms of the GNU LESSER -# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. -# -# This program is distributed in the hope that it will be useful, -# but WITHOUT ANY WARRANTY; without even the implied warranty of -# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the -# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. -# -# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE -# (LGPL v3) along with this program. -# If not, see . -# -############################################################################# -from odoo import api, fields, models - - -class HelpDeskTeam(models.Model): - """Helpdesk team""" - _name = 'help.team' - _description = 'Helpdesk Team' - - name = fields.Char('Name', help='Helpdesk Team Name') - team_lead_id = fields.Many2one('res.users', string='Team Leader', - help='Team Leader Name', - domain=lambda self: [ - ('groups_id', 'in', self.env.ref( - 'odoo_website_helpdesk.helpdesk_team_leader').id)]) - member_ids = fields.Many2many('res.users', string='Members', - help='Team Members', - domain=lambda self: [ - ('groups_id', 'in', self.env.ref( - 'odoo_website_helpdesk.helpdesk_user').id)]) - email = fields.Char('Email', help='Email') - project_id = fields.Many2one('project.project', - string='Project', - help='Projects') - create_task = fields.Boolean(string="Create Task", - help="Task created or not") - - @api.onchange('team_lead_id') - def members_choose(self): - """Members selection function""" - fetch_memebers = self.env['res.users'].search([]) - filterd_members = fetch_memebers.filtered( - lambda x: x.id != self.team_lead_id.id) - return {'domain': {'member_ids': - [('id', '=', filterd_members.ids), ( - 'groups_id', 'in', - self.env.ref('base.group_user').id), - ('groups_id', 'not in', self.env.ref( - 'odoo_website_helpdesk.helpdesk_team_leader').id)]}} diff --git a/odoo_website_helpdesk/models/help_team.py b/odoo_website_helpdesk/models/help_team.py new file mode 100644 index 000000000..d4839a50a --- /dev/null +++ b/odoo_website_helpdesk/models/help_team.py @@ -0,0 +1,65 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from odoo import api, fields, models + + +class HelpTeam(models.Model): + """ This class represents a Helpdesk Team in the system, providing + information about the team members, leader, and related project.""" + _name = 'help.team' + _description = 'Helpdesk Team' + + name = fields.Char(string='Name', help='Name of the Helpdesk Team. It ' + 'identify the helpdesk team') + team_lead_id = fields.Many2one( + 'res.users', + string='Team Leader', + help='Name of the Helpdesk Team Leader.', + domain=lambda self: [('groups_id', 'in', self.env.ref( + 'odoo_website_helpdesk.helpdesk_team_leader').id)]) + member_ids = fields.Many2many( + 'res.users', + string='Members', + help='Users who belong to that Helpdesk Team', + domain=lambda self: [('groups_id', 'in', self.env.ref( + 'odoo_website_helpdesk.helpdesk_user').id)]) + email = fields.Char(string='Email', help='Email') + project_id = fields.Many2one('project.project', + string='Project', + help='The Project they are currently in') + create_task = fields.Boolean(string="Create Task", + help="Enable for allowing team to " + "create tasks from tickets") + + @api.onchange('team_lead_id') + def members_choose(self): + """ This method is triggered when the Team Leader is changed. It + updates the available team members based on the selected leader and + filters out the leader from the list of potential members.""" + fetch_members = self.env['res.users'].search([]) + filtered_members = fetch_members.filtered( + lambda x: x.id != self.team_lead_id.id) + return {'domain': {'member_ids': [ + ('id', '=', filtered_members.ids), + ('groups_id', 'in', self.env.ref('base.group_user').id), + ('groups_id', 'not in', self.env.ref( + 'odoo_website_helpdesk.helpdesk_team_leader').id)]}} diff --git a/odoo_website_helpdesk/models/helpdesk.py b/odoo_website_helpdesk/models/help_ticket.py similarity index 53% rename from odoo_website_helpdesk/models/helpdesk.py rename to odoo_website_helpdesk/models/help_ticket.py index 11d2cfaaf..eccdd8fb6 100644 --- a/odoo_website_helpdesk/models/helpdesk.py +++ b/odoo_website_helpdesk/models/help_ticket.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -20,7 +20,7 @@ # ############################################################################# import logging -from odoo import models, fields, api, _ +from odoo import api, fields, models, _ from odoo.exceptions import UserError from odoo.exceptions import ValidationError @@ -43,111 +43,155 @@ RATING = [ ] -class HelpDeskTicket(models.Model): - """Help_ticket model""" +class HelpTicket(models.Model): + """This model represents the Helpdesk Ticket, which allows users to raise + tickets related to products, services or any other issues. Each ticket has a + name, customer information, description, team responsible for handling + requests, associated project, priority level, stage, cost per hour, service + product, start and end dates, and related tasks and invoices.""" + _name = 'help.ticket' - _description = 'Helpdesk Ticket' + _description = 'Help Ticket' _inherit = ['mail.thread', 'mail.activity.mixin'] - name = fields.Char('Name', default=lambda self: self.env['ir.sequence']. - next_by_code('help.ticket') or _('New')) + name = fields.Char(string='Name', default=lambda self: _('New'), + help='The name of the help ticket. By default, a new ' + 'unique sequence number is assigned to each ' + 'help ticket, unless a name is provided.', + readonly=True) + active = fields.Boolean(default=True, help='Active', string='Active') customer_id = fields.Many2one('res.partner', string='Customer Name', - help='Customer Name') - customer_name = fields.Char('Customer Name', help='Customer Name') - subject = fields.Text('Subject', required=True, + help='Select the Customer Name') + customer_name = fields.Char(string='Customer Name', + help='Add the Customer Name') + subject = fields.Text(string='Subject', required=True, help='Subject of the Ticket') - description = fields.Text('Description', required=True, - help='Description') - email = fields.Char('Email', help='Email') - phone = fields.Char('Phone', help='Contact Number') + description = fields.Text(string='Description', required=True, + help='Issue Description') + email = fields.Char(string='Email', help='Email of the User.') + phone = fields.Char(string='Phone', help='Phone Number of the user') team_id = fields.Many2one('help.team', string='Helpdesk Team', - help='Helpdesk Team Name') - product_id = fields.Many2many('product.template', - string='Product', - help='Product Name') + help='The helpdesk team responsible for ' + 'handling requests related to this ' + 'record') + product_ids = fields.Many2many('product.template', + string='Product', + help='The product associated with this ' + 'record.This field allows you to select' + 'an existing product from the product ' + 'catalog.') project_id = fields.Many2one('project.project', string='Project', readonly=False, related='team_id.project_id', store=True, - help='Project Name') - - priority = fields.Selection(PRIORITIES, default='1', help='Priority of the' - ' Ticket') + help='The project associated with this team.' + 'This field is automatically filled ' + 'based on the project assigned to ' + 'the team.') + priority = fields.Selection(PRIORITIES, + default='1', + help='Set the priority level', + string='Priority') stage_id = fields.Many2one('ticket.stage', string='Stage', default=lambda self: self.env[ 'ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id, tracking=True, group_expand='_read_group_stage_ids', - help='Stages') + help='Stages of the ticket.') user_id = fields.Many2one('res.users', default=lambda self: self.env.user, check_company=True, index=True, tracking=True, help='Login User') - cost = fields.Float('Cost per hour', help='Cost Per Unit') + cost = fields.Float(string='Cost per hour', + help='The cost per hour for this record. This field ' + 'specifies the hourly cost associated with the' + 'record, which can be used in various ' + 'calculations or reports.') service_product_id = fields.Many2one('product.product', string='Service Product', - help='Service Product', + help='The product associated with this' + 'service. Only service products ' + 'are available for selection.', domain=[ ('detailed_type', '=', 'service')]) - create_date = fields.Datetime('Creation Date', help='Created date') - start_date = fields.Datetime('Start Date', help='Start Date') - end_date = fields.Datetime('End Date', help='End Date') + create_date = fields.Datetime(string='Creation Date', help='Created date of' + 'the Ticket') + start_date = fields.Datetime(string='Start Date', help='Start Date of the ' + 'Ticket') + end_date = fields.Datetime(string='End Date', help='End Date of the Ticket') public_ticket = fields.Boolean(string="Public Ticket", help='Public Ticket') invoice_ids = fields.Many2many('account.move', string='Invoices', - help='Invoicing id' + help='To Generate Invoice based on hours ' + 'spent on the ticket' ) task_ids = fields.Many2many('project.task', string='Tasks', - help='Task id') + help='Related Task of the Ticket') color = fields.Integer(string="Color", help='Color') - replied_date = fields.Datetime('Replied date', help='Replied Date') - last_update_date = fields.Datetime('Last Update Date', - help='Last Update Date') + replied_date = fields.Datetime(string='Replied date', + help='Replied Date of the Ticket') + last_update_date = fields.Datetime(string='Last Update Date', + help='Last Update Date of Ticket') ticket_type = fields.Many2one('helpdesk.types', string='Ticket Type', help='Ticket Type') team_head = fields.Many2one('res.users', string='Team Leader', compute='_compute_team_head', help='Team Leader Name') - assigned_user = fields.Many2one('res.users', - domain=lambda self: [ - ('groups_id', 'in', self.env.ref( - 'odoo_website_helpdesk.helpdesk_user').id)], - help='Assigned User Name') + assigned_user = fields.Many2one( + 'res.users', + string='Assigned User', + domain=lambda self: [('groups_id', 'in', self.env.ref( + 'odoo_website_helpdesk.helpdesk_user').id)], + help='Choose the Assigned User Name') category_id = fields.Many2one('helpdesk.categories', - help='Category') - tags = fields.Many2many('helpdesk.tag', help='Tags') - assign_user = fields.Boolean(default=False, help='Assign User') - attachment_ids = fields.One2many('ir.attachment', 'res_id', - help='Attachment Line') + help='Choose the Category', string='Category') + tags = fields.Many2many('helpdesk.tag', help='Choose the Tags', + string='Tag') + assign_user = fields.Boolean(string='Assigned User', help='Assign User') + attachment_ids = fields.One2many('ir.attachment', + 'res_id', + help='Attachment Line', + string='Attachment') merge_ticket_invisible = fields.Boolean(string='Merge Ticket', help='Merge Ticket Invisible or ' - 'Not', default=False) + 'Not') merge_count = fields.Integer(string='Merge Count', help='Merged Tickets ' - 'Count') - active = fields.Boolean(default=True, help='Active', string='Active') - + 'Count') @api.onchange('team_id', 'team_head') def team_leader_domain(self): - """Changing the team leader when selecting the team""" - li = [] + """Update the domain for the assigned user based on the selected team. + + This onchange method is triggered when the helpdesk team or team leader + is changed. It updates the domain for the assigned user field to include + only the members of the selected team.""" + teams = [] for rec in self.team_id.member_ids: - li.append(rec.id) - return {'domain': {'assigned_user': [('id', 'in', li)]}} + teams.append(rec.id) + return {'domain': {'assigned_user': [('id', 'in', teams)]}} @api.depends('team_id') def _compute_team_head(self): - """Compute the team head function""" + """Compute the team head based on the selected team. + + This method is triggered when the helpdesk team is changed. It computes + and updates the team head field based on the team's lead. + """ self.team_head = self.team_id.team_lead_id.id @api.onchange('stage_id') def mail_snd(self): - """Sending mail to the user function""" + """Send an email when the stage of the ticket is changed. + + This onchange method is triggered when the stage of the ticket is + changed. It updates the last update date, start date, and end date + fields accordingly. If a template is associated with the stage, it + sends an email using that template.""" rec_id = self._origin.id data = self.env['help.ticket'].search([('id', '=', rec_id)]) data.last_update_date = fields.Datetime.now() @@ -160,11 +204,16 @@ class HelpDeskTicket(models.Model): mail_template.send_mail(self._origin.id, force_send=True) def assign_to_teamleader(self): - """Assigning team leader function""" + """Assign the ticket to the team leader and send a notification. + + This function checks if a helpdesk team is selected and assigns the + team leader to the ticket. It then sends a notification email to the + team leader.""" if self.team_id: self.team_head = self.team_id.team_lead_id.id mail_template = self.env.ref( - 'odoo_website_helpdesk.odoo_website_helpdesk_assign') + 'odoo_website_helpdesk.' + 'mail_template_odoo_website_helpdesk_assign') mail_template.sudo().write({ 'email_to': self.team_head.email, 'subject': self.name @@ -174,27 +223,42 @@ class HelpDeskTicket(models.Model): raise ValidationError("Please choose a Helpdesk Team") def _default_show_create_task(self): - """Task creation""" + """Get the default value for the 'show_create_task' field. + + This method retrieves the default value for the 'show_create_task' + field from the configuration settings.""" return self.env['ir.config_parameter'].sudo().get_param( 'odoo_website_helpdesk.show_create_task') show_create_task = fields.Boolean(string="Create Task", default=_default_show_create_task, - compute='_compute_show_create_task') + compute='_compute_show_create_task', + help='Determines whether the Create Task' + ' button should be shown for this ' + 'ticket.') create_task = fields.Boolean(string="Create Task", readonly=False, - related='team_id.create_task', store=True) - billable = fields.Boolean(string="Billable", default=False) + related='team_id.create_task', + store=True, + help='Defines if a task should be created when' + ' this ticket is created.') + billable = fields.Boolean(string="Billable", help='Indicates whether the ' + 'ticket is billable or ' + 'not.') def _default_show_category(self): - """Show category default""" + """Its display the default category""" return self.env['ir.config_parameter'].sudo().get_param( 'odoo_website_helpdesk.show_category') show_category = fields.Boolean(default=_default_show_category, - compute='_compute_show_category') - customer_rating = fields.Selection(RATING, default='0', readonly=True) - - review = fields.Char('Review', readonly=True) + compute='_compute_show_category', + help='Display the default category') + customer_rating = fields.Selection(RATING, default='0', readonly=True, + string='Customer Rating', + help='Display the customer rating.') + + review = fields.Char(string='Review', readonly=True, + help='Customer review of the ticket.') kanban_state = fields.Selection([ ('normal', 'Ready'), ('done', 'In Progress'), @@ -207,13 +271,14 @@ class HelpDeskTicket(models.Model): rec.show_category = show_category def _compute_show_create_task(self): - """Compute the created task""" + """Compute the value of the 'show_create_task' field for each record in + the current recordset.""" show_create_task = self._default_show_create_task() for record in self: record.show_create_task = show_create_task def auto_close_ticket(self): - """Automatically closing the ticket""" + """Automatically closing the ticket based on the closing date.""" auto_close = self.env['ir.config_parameter'].sudo().get_param( 'odoo_website_helpdesk.auto_close_ticket') if auto_close: @@ -229,39 +294,46 @@ class HelpDeskTicket(models.Model): rec.stage_id = close_stage_id def default_stage_id(self): - # Search your stage + """Search your stage""" return self.env['ticket.stage'].search( [('name', '=', 'Draft')], limit=1).id @api.model def _read_group_stage_ids(self, stages, domain, order): """ - return the stages to stage_ids + Return the available stages for grouping. + + This static method is used to provide the available stages for + grouping when displaying records in a grouped view. + """ stage_ids = self.env['ticket.stage'].search([]) return stage_ids - @api.model_create_multi + @api.model def create(self, vals_list): - """Create function""" - return super(HelpDeskTicket, self).create(vals_list) - - def write(self, vals): - """Write function""" - result = super(HelpDeskTicket, self).write(vals) - return result - - def create_invoice(self): - """Create Invoice based on the ticket""" + """Create a new helpdesk ticket. + This method is called when creating a new helpdesk ticket. It + generates a unique name for the ticket using a sequence if no + name is provided. + """ + if vals_list.get('name', _('New')) == _('New'): + vals_list['name'] = self.env['ir.sequence'].next_by_code( + 'help.ticket') or _('New') + return super().create(vals_list) + + def action_create_invoice(self): + """Create Invoice for Help Desk Ticket. + This function creates an invoice for the help desk ticket based on + the associated tasks with billed hours. + """ tasks = self.env['project.task'].search( [('project_id', '=', self.project_id.id), ('ticket_id', '=', self.id)]).filtered( - lambda line: line.ticket_billed == False) + lambda line: line.ticket_billed == True) if not tasks: raise UserError('No Tasks to Bill') - total = sum(x.effective_hours for x in tasks if x.effective_hours > 0) - invoice_no = self.env['ir.sequence'].next_by_code( 'ticket.invoice') self.env['account.move'].create([ @@ -272,14 +344,15 @@ class HelpDeskTicket(models.Model): 'ticket_id': self.id, 'date': fields.Date.today(), 'invoice_date': fields.Date.today(), - 'invoice_line_ids': [(0, 0, - {'product_id': self.service_product_id.id, - 'name': self.service_product_id.name, - 'quantity': total, - 'product_uom_id': self.service_product_id.uom_id.id, - 'price_unit': self.cost, - 'account_id': self.service_product_id.categ_id.property_account_income_categ_id.id, - })], + 'invoice_line_ids': + [(0, 0, {'product_id': self.service_product_id.id, + 'name': self.service_product_id.name, + 'quantity': total, + 'product_uom_id': self.service_product_id.uom_id.id, + 'price_unit': self.cost, + 'account_id': + self.service_product_id.categ_id.property_account_income_categ_id.id, + })], }, ]) for task in tasks: task.ticket_billed = True @@ -291,8 +364,11 @@ class HelpDeskTicket(models.Model): } } - def create_tasks(self): - """Task creation""" + def action_create_tasks(self): + """Create Task for HelpDesk Ticket + This function creates a task associated with the helpdesk ticket + and updates the task_ids field. + """ task_id = self.env['project.task'].create({ 'name': self.name + '-' + self.subject, 'project_id': self.project_id.id, @@ -302,7 +378,6 @@ class HelpDeskTicket(models.Model): self.write({ 'task_ids': [(4, task_id.id)] }) - return { 'name': 'Tasks', 'res_model': 'project.task', @@ -313,8 +388,8 @@ class HelpDeskTicket(models.Model): 'target': 'new', } - def open_tasks(self): - """View the Created task """ + def action_open_tasks(self): + """Smart Button of Task to view the Tasks of HelpDesk Ticket""" return { 'name': 'Tasks', 'domain': [('ticket_id', '=', self.id)], @@ -324,8 +399,8 @@ class HelpDeskTicket(models.Model): 'type': 'ir.actions.act_window', } - def open_invoices(self): - """View the Created invoice""" + def action_open_invoices(self): + """Smart Button of Invoice to view the Invoices for HelpDesk Ticket""" return { 'name': 'Invoice', 'domain': [('ticket_id', '=', self.id)], @@ -335,8 +410,8 @@ class HelpDeskTicket(models.Model): 'type': 'ir.actions.act_window', } - def open_merged_tickets(self): - """Open the merged tickets tree view""" + def action_open_merged_tickets(self): + """ Smart button of the merged tickets""" ticket_ids = self.env['support.tickets'].search( [('merged_ticket', '=', self.id)]) # Get the display_name matching records from the support.tickets @@ -354,7 +429,10 @@ class HelpDeskTicket(models.Model): } def action_send_reply(self): - """Action to sent reply button""" + """Compose and send a reply to the customer. + This function opens a window for composing and sending a reply to + the customer. It uses the configured email template for replies. + """ template_id = self.env['ir.config_parameter'].sudo().get_param( 'odoo_website_helpdesk.reply_template_id' ) @@ -385,67 +463,3 @@ class HelpDeskTicket(models.Model): 'default_res_id': self.id, } } - - -class StageTicket(models.Model): - """Stage Ticket class""" - _name = 'ticket.stage' - _description = 'Ticket Stage' - _order = 'sequence, id' - _fold_name = 'fold' - - name = fields.Char('Name', help='Name') - active = fields.Boolean(default=True, help='Active', string='Active') - sequence = fields.Integer(default=50, help='Sequence', string='Sequence') - closing_stage = fields.Boolean('Closing Stage', default=False, - help='Closing stage') - cancel_stage = fields.Boolean('Cancel Stage', default=False, - help='Cancel stage') - starting_stage = fields.Boolean('Start Stage', default=False, - help='Starting Stage') - folded = fields.Boolean('Folded in Kanban', default=False, - help='Folded Stage') - template_id = fields.Many2one('mail.template', - help='Templates', - domain="[('model', '=', 'help.ticket')]") - group_ids = fields.Many2many('res.groups', help='Group ID') - fold = fields.Boolean(string='Fold', help='Folded') - - def unlink(self): - """Unlinking Function""" - for rec in self: - tickets = rec.search([]) - sequence = tickets.mapped('sequence') - lowest_sequence = tickets.filtered( - lambda x: x.sequence == min(sequence)) - if self.name == "Draft": - raise UserError(_("Cannot Delete This Stage")) - if rec == lowest_sequence: - raise UserError(_("Cannot Delete '%s'" % (rec.name))) - else: - res = super().unlink() - return res - - -class HelpdeskTypes(models.Model): - """Helpdesk types """ - _name = 'helpdesk.types' - _description = 'Helpdesk Types' - - name = fields.Char(string='Type', help='Types') - - -class Tasks(models.Model): - """Inheriting the task""" - _inherit = 'project.task' - - ticket_billed = fields.Boolean('Billed', default=False, - help='Billed Tickets') - - -class HelpdeskTags(models.Model): - """Helpdesk tags""" - _name = 'helpdesk.tag' - _description = 'Helpdesk Tags' - - name = fields.Char(string='Tag', help='Tag Name') diff --git a/odoo_website_helpdesk/models/helpdesk_categories.py b/odoo_website_helpdesk/models/helpdesk_categories.py new file mode 100644 index 000000000..f9b553d63 --- /dev/null +++ b/odoo_website_helpdesk/models/helpdesk_categories.py @@ -0,0 +1,34 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from odoo import fields, models + + +class HelpdeskCategories(models.Model): + """This class represents the Helpdesk Categories, providing information + about different categories that can be assigned to helpdesk items. + """ + _name = 'helpdesk.categories' + _description = 'Helpdesk Categories' + + name = fields.Char(string='Name', help='Category Name') + sequence = fields.Integer(string='Sequence', default=0, + help='Sequence of a Category') diff --git a/odoo_website_helpdesk/models/categories.py b/odoo_website_helpdesk/models/helpdesk_tag.py similarity index 73% rename from odoo_website_helpdesk/models/categories.py rename to odoo_website_helpdesk/models/helpdesk_tag.py index 8e7cc98a6..5dc59c085 100644 --- a/odoo_website_helpdesk/models/categories.py +++ b/odoo_website_helpdesk/models/helpdesk_tag.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -22,10 +22,9 @@ from odoo import fields, models -class HelpdeskCategories(models.Model): - """Category Model""" - _name = 'helpdesk.categories' - _description = 'Categories' +class HelpdeskTag(models.Model): + """ Its handle to control the helpdesk ticket tags""" + _name = 'helpdesk.tag' + _description = 'Helpdesk Tag' - name = fields.Char('Name', help='Category Name') - sequence = fields.Integer('Sequence', default=0, help='Sequence') + name = fields.Char(string='Tag', help='Choose the tags') diff --git a/odoo_website_helpdesk/models/helpdesk_types.py b/odoo_website_helpdesk/models/helpdesk_types.py new file mode 100644 index 000000000..be3205d71 --- /dev/null +++ b/odoo_website_helpdesk/models/helpdesk_types.py @@ -0,0 +1,30 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from odoo import fields, models + + +class HelpdeskTypes(models.Model): + """Its handle to control helpdesk ticket types """ + _name = 'helpdesk.types' + _description = 'Helpdesk Types' + + name = fields.Char(string='Type', help='Types helpdesk tickets') diff --git a/odoo_website_helpdesk/models/mail_compose.py b/odoo_website_helpdesk/models/mail_compose_message.py similarity index 70% rename from odoo_website_helpdesk/models/mail_compose.py rename to odoo_website_helpdesk/models/mail_compose_message.py index 9840e8282..de16c4861 100644 --- a/odoo_website_helpdesk/models/mail_compose.py +++ b/odoo_website_helpdesk/models/mail_compose_message.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -23,11 +23,18 @@ from odoo import fields, models class MailComposeMessage(models.TransientModel): - """Inheriting the Mail compose message""" + """ This class extends the functionality of the 'mail.compose.message' + model to include custom behavior for sending emails related to help tickets. + """ _inherit = 'mail.compose.message' def _action_send_mail(self, auto_commit=False): - """Send mail function""" + """Override of the base '_action_send_mail' method to include additional + logic when sending emails related to help tickets. + + If the model associated with the mail is 'help.ticket', update the + 'replied_date' field of the associated help ticket to the current date. + """ if self.model == 'help.ticket': ticket_id = self.env['help.ticket'].browse(self.res_id) ticket_id.replied_date = fields.Date.today() diff --git a/odoo_website_helpdesk/models/merge_tickets.py b/odoo_website_helpdesk/models/merge_tickets.py index 33d0db7a9..4c9afb47c 100644 --- a/odoo_website_helpdesk/models/merge_tickets.py +++ b/odoo_website_helpdesk/models/merge_tickets.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -22,37 +22,42 @@ from odoo import api, fields, models -class MergeTicket(models.Model): - """Tickets merging class""" +class MergeTickets(models.Model): + """Tickets merging class + This class allows users to merge support tickets or create new ones. + It provides functionality to consolidate information from multiple tickets. + """ _name = 'merge.tickets' - _description = 'Merging the selected tickets' + _description = 'Merge Tickets' _rec_name = 'support_ticket_id' user_id = fields.Many2one('res.partner', string='Responsible User', help='Responsible user name', default=lambda self: self.env.user.partner_id.id) - support_team_id = fields.Many2one('help.team', string='Support Team', + support_team_id = fields.Many2one('help.team', + string='Support Team', help='Support Team Name') - customer_id = fields.Many2one('res.partner', string='Customer', + customer_id = fields.Many2one('res.partner', + string='Customer', help='Customer Name' ) support_ticket_id = fields.Many2one('help.ticket', string='Support Ticket') new_ticket = fields.Boolean(string='Create New Ticket ?', help='Creating new tickets or not.', - default=False) + ) subject = fields.Char(string='Subject', help='Enter the New Ticket Subject') merge_reason = fields.Char(string='Merge Reason', help='Merging Reason') support_ticket_ids = fields.One2many('support.tickets', 'support_ticket_id', string='Support Tickets', helps='Merged tickets') - active = fields.Boolean(string='Disable Record', help='Disable Record', - default=True) + active = fields.Boolean(string='Disable Record', help='Disable Record') def default_get(self, fields_list): - defaults = super(MergeTicket, self).default_get(fields_list) + """It handles to get the default pre-filled the values """ + defaults = super().default_get(fields_list) active_ids = self._context.get('active_ids', []) selected_tickets = self.env['help.ticket'].browse(active_ids) customer_ids = selected_tickets.mapped('customer_id') @@ -60,7 +65,8 @@ class MergeTicket(models.Model): display_names = selected_tickets.mapped('display_name') helpdesk_team = selected_tickets.mapped('team_id') descriptions = selected_tickets.mapped('description') - if len(customer_ids): # Ensure both selected records have the same customer + # Ensure both selected records have the same customer + if len(customer_ids): defaults.update({ 'customer_id': customer_ids[0].id, 'support_team_id': helpdesk_team, @@ -80,10 +86,10 @@ class MergeTicket(models.Model): """Merging the tickets or creating new tickets""" if self.new_ticket: description = "\n\n".join( - f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}" + f"{ticket.subject}\n{'-' * len(ticket.subject)}\n" + f"{ticket.description}" for ticket in self.support_ticket_ids ) - self.env['help.ticket'].create({ 'subject': self.subject, 'description': description, @@ -93,10 +99,12 @@ class MergeTicket(models.Model): else: if len(self.support_ticket_ids): description = "\n\n".join( - f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}" + f"{ticket.subject}\n{'-' * len(ticket.subject)}\n" + f"{ticket.description}" for ticket in self.support_ticket_ids ) - # Update the existing support_ticket with the combined information + # Update the existing support_ticket with the combined + # Information self.support_ticket_id.write({ 'description': description, 'merge_ticket_invisible': True, diff --git a/odoo_website_helpdesk/models/project_task.py b/odoo_website_helpdesk/models/project_task.py new file mode 100644 index 000000000..38e3c4d23 --- /dev/null +++ b/odoo_website_helpdesk/models/project_task.py @@ -0,0 +1,42 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from odoo import fields, models + + +class ProjectTask(models.Model): + """ + This class extends the 'project.task' model in Odoo to add a custom field + called 'ticket_billed' and 'ticket_id'. + ticket_billed: A boolean field indicating whether the ticket has + been billed or not. + ticket_id : A many2One field to link the task + with a help ticket + """ + _inherit = 'project.task' + + ticket_billed = fields.Boolean(string='Billed', + help='Whether the Ticket has been Invoiced' + 'or Not') + ticket_id = fields.Many2one('help.ticket', string='Ticket', + help='The help ticket associated with this ' + 'recordThis field allows you to link ' + 'this record to an existing help ticket.') diff --git a/odoo_website_helpdesk/models/res_config.py b/odoo_website_helpdesk/models/res_config.py deleted file mode 100644 index be0335825..000000000 --- a/odoo_website_helpdesk/models/res_config.py +++ /dev/null @@ -1,100 +0,0 @@ -# -*- coding: utf-8 -*- -############################################################################# -# -# Cybrosys Technologies Pvt. Ltd. -# -# Copyright (C) 2022-TODAY Cybrosys Technologies() -# Author: Cybrosys Techno Solutions() -# -# You can modify it under the terms of the GNU LESSER -# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. -# -# This program is distributed in the hope that it will be useful, -# but WITHOUT ANY WARRANTY; without even the implied warranty of -# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the -# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. -# -# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE -# (LGPL v3) along with this program. -# If not, see . -# -############################################################################# -from odoo import api, fields, models - - -class Menu(models.Model): - """Inheriting the website menu""" - _inherit = "website.menu" - - def _compute_visible(self): - """Compute visible""" - super()._compute_visible() - show_menu_header = self.env['ir.config_parameter'].sudo().get_param( - 'odoo_website_helpdesk.helpdesk_menu_show') - for menu in self: - if menu.name == 'Helpdesk' and show_menu_header == False: - menu.is_visible = False - if menu.name == 'Helpdesk' and show_menu_header == True: - menu.is_visible = True - - -class Helpdesk(models.TransientModel): - """Inheriting the res config""" - _inherit = 'res.config.settings' - - show_create_task = fields.Boolean(string="Create Tasks", - config_parameter='odoo_website_helpdesk.show_create_task', - help='Create Task') - show_category = fields.Boolean(string="Category", - config_parameter='odoo_website_helpdesk.show_category', - help='Category', - implied_group='odoo_website_helpdesk.group_show_category') - product_website = fields.Boolean(string="Product On Website", - config_parameter='odoo_website_helpdesk.product_website', - help='Product on website') - auto_close_ticket = fields.Boolean(string="Auto Close Ticket", - config_parameter='odoo_website_helpdesk.auto_close_ticket', - help='Auto Close ticket') - no_of_days = fields.Integer(string="No Of Days", - config_parameter='odoo_website_helpdesk.no_of_days', - help='No of Days') - closed_stage = fields.Many2one( - 'ticket.stage', string='Closing stage', - help='Closing Stage', - config_parameter='odoo_website_helpdesk.closed_stage') - - reply_template_id = fields.Many2one('mail.template', - domain="[('model', '=', 'help.ticket')]", - config_parameter='odoo_website_helpdesk.reply_template_id', - help='Reply Template') - helpdesk_menu_show = fields.Boolean('Helpdesk Menu', - config_parameter= - 'odoo_website_helpdesk.helpdesk_menu_show', - help='Helpdesk menu') - - @api.onchange('closed_stage') - def closed_stage_a(self): - """Closing stage function""" - if self.closed_stage: - stage = self.closed_stage.id - in_stage = self.env['ticket.stage'].search([('id', '=', stage)]) - not_in_stage = self.env['ticket.stage'].search([('id', '!=', stage)]) - in_stage.closing_stage = True - for each in not_in_stage: - each.closing_stage = False - - @api.constrains('show_category') - def show_category_subcategory(self): - """Show category and the sub category""" - if self.show_category: - group_cat = self.env.ref( - 'odoo_website_helpdesk.group_show_category') - group_cat.write({ - 'users': [(4, self.env.user.id)] - }) - else: - group_cat = self.env.ref( - 'odoo_website_helpdesk.group_show_category') - group_cat.write({ - 'users': [(5, False)] - }) diff --git a/odoo_website_helpdesk/models/res_config_settings.py b/odoo_website_helpdesk/models/res_config_settings.py new file mode 100644 index 000000000..0d30e44f4 --- /dev/null +++ b/odoo_website_helpdesk/models/res_config_settings.py @@ -0,0 +1,100 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from odoo import api, fields, models + + +class ResConfigSettings(models.TransientModel): + """This class extends the functionality of the 'res.config.settings' model + to provide configuration options for various settings related to the + helpdesk module. + """ + _inherit = 'res.config.settings' + + show_create_task = fields.Boolean( + string="Create Tasks", + config_parameter='odoo_website_helpdesk.show_create_task', + help='When enabling this field yu can create a task under the ticket') + show_category = fields.Boolean( + string="Category", + config_parameter='odoo_website_helpdesk.show_category', + help='When enabling this its show the category of ticket', + implied_group='odoo_website_helpdesk.group_show_category') + product_website = fields.Boolean( + string="Product On Website", + config_parameter='odoo_website_helpdesk.product_website', + help='When enabling this feature you can mention the product on website' + ' at time of creating the ticketProduct on website') + auto_close_ticket = fields.Boolean( + string="Auto Close Ticket", + config_parameter='odoo_website_helpdesk.auto_close_ticket', + help='Automatically Close ticket if the condition is satisfied') + no_of_days = fields.Integer( + string="No Of Days", + config_parameter='odoo_website_helpdesk.no_of_days', + help='After this date the ticket will closing automatically ') + closed_stage = fields.Many2one( + 'ticket.stage', string='Closing stage', + help='Closing Stage', + config_parameter='odoo_website_helpdesk.closed_stage') + + reply_template_id = fields.Many2one( + 'mail.template', + string='Relaid ID', + domain="[('model', '=', 'help.ticket')]", + config_parameter='odoo_website_helpdesk.reply_template_id', + help='Reply Template') + helpdesk_menu_show = fields.Boolean( + string='Helpdesk Menu', + config_parameter='odoo_website_helpdesk.helpdesk_menu_show', + help='When enabling this option to visible Helpdesk menu in website') + + @api.onchange('closed_stage') + def closed_stage_a(self): + """This method is triggered when the 'closed_stage' field is changed. + It updates the 'closing_stage' attribute of the selected stage and + clears it for other stages. + """ + stage = self.closed_stage.id + in_stage = self.env['ticket.stage'].search([('id', '=', stage)]) + not_in_stage = self.env['ticket.stage'].search([('id', '!=', stage)]) + in_stage.closing_stage = True + for each in not_in_stage: + each.closing_stage = False + + @api.constrains('show_category') + def show_category_subcategory(self): + """ This constraint method is triggered when the 'show_category' field + is changed. It updates the users in the 'group_show_category' based on + the 'show_category' value. + """ + if self.show_category: + group_cat = self.env.ref( + 'odoo_website_helpdesk.group_show_category') + group_cat.write({ + 'users': [(4, self.env.user.id)] + }) + else: + group_cat = self.env.ref( + 'odoo_website_helpdesk.group_show_category') + group_cat.write({ + 'users': [(5, False)] + }) diff --git a/odoo_website_helpdesk/models/support_tickets.py b/odoo_website_helpdesk/models/support_tickets.py index 782d16704..5d5460b39 100644 --- a/odoo_website_helpdesk/models/support_tickets.py +++ b/odoo_website_helpdesk/models/support_tickets.py @@ -3,7 +3,7 @@ # # Cybrosys Technologies Pvt. Ltd. # -# Copyright (C) 2022-TODAY Cybrosys Technologies() +# Copyright (C) 2023-TODAY Cybrosys Technologies() # Author: Cybrosys Techno Solutions() # # You can modify it under the terms of the GNU LESSER @@ -23,7 +23,7 @@ from odoo import fields, models class SupportTickets(models.Model): - """Creating onetoMany model""" + """Creating onetoMany model to handle the merging ticket""" _name = 'support.tickets' _description = 'Support Tickets' diff --git a/odoo_website_helpdesk/models/ticket_stage.py b/odoo_website_helpdesk/models/ticket_stage.py new file mode 100644 index 000000000..30545c33b --- /dev/null +++ b/odoo_website_helpdesk/models/ticket_stage.py @@ -0,0 +1,98 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from odoo import fields, models, _ +from odoo.exceptions import UserError + + +class TicketStage(models.Model): + """This model represents the stages of a helpdesk ticket. A stage is used to + indicate the current state of a ticket, such as 'New', 'In Progress', + 'Resolved', or 'Closed'. Stages are used to organize and track the + progress of tickets throughout their lifecycle.""" + + _name = 'ticket.stage' + _description = 'Ticket Stage' + _order = 'sequence, id' + _fold_name = 'fold' + + name = fields.Char(string='Name', help='The name of the stage. This field' + ' is used to identify the stage and' + ' is displayed in various views ' + 'and reports.') + active = fields.Boolean(default=True, + string='Active', + help='Whether the stage is active or not. If this ' + 'field is set to False,the stage will not be ' + 'displayed in various views and reports.') + sequence = fields.Integer(string='Sequence', + default=50, + help='The sequence number of the stage. This ' + 'field is used to specify the order in which' + ' the stages are displayed in various views ' + 'and reports.', ) + closing_stage = fields.Boolean(string='Closing Stage', + help='Whether the stage is a closing stage ' + 'or not. A closing stage is a stage ' + 'that indicates that the helpdesk ' + 'ticket has been resolved or closed.' + ' This field is used to identify the ' + 'closing stage and is used in various ' + 'calculations and reports.') + cancel_stage = fields.Boolean(string='Cancel Stage', + help='Whether the stage is a cancel stage ' + 'or not. A cancel stage is a stage that' + 'indicate the helpdesk tickets has been ' + 'cancelled or removed') + starting_stage = fields.Boolean(string='Start Stage', + help='Starting ticket Stage') + folded = fields.Boolean(string='Folded in Kanban', + help='Whether the stage is folded in the Kanban ' + 'view or not. If this field is set to True,' + ' the stage will be displayed in a collapsed ' + 'state in the Kanban view, which can be ' + 'expanded by clicking on it.This field is ' + 'used to control the behavior of the ' + 'Kanban view.') + template_id = fields.Many2one('mail.template', + string='Template', + help='Choose the template', + domain="[('model', '=', 'help.ticket')]") + group_ids = fields.Many2many('res.groups', + string='Group', + help='Choose the group ID') + fold = fields.Boolean(string='Fold', help='When enabling this the ticket ' + 'stage will folded on the view') + + def unlink(self): + """Deleting the helpdesk tickets from various stage.""" + for rec in self: + tickets = rec.search([]) + sequence = tickets.mapped('sequence') + lowest_sequence = tickets.filtered( + lambda x: x.sequence == min(sequence)) + if self.name == "Draft": + raise UserError(_("Cannot Delete This Stage")) + if rec == lowest_sequence: + raise UserError(_("Cannot Delete '%s'" % (rec.name))) + else: + res = super().unlink() + return res diff --git a/odoo_website_helpdesk/models/website_menu.py b/odoo_website_helpdesk/models/website_menu.py new file mode 100644 index 000000000..d0b47a395 --- /dev/null +++ b/odoo_website_helpdesk/models/website_menu.py @@ -0,0 +1,61 @@ +# -*- coding: utf-8 -*- +############################################################################# +# +# Cybrosys Technologies Pvt. Ltd. +# +# Copyright (C) 2023-TODAY Cybrosys Technologies() +# Author: Cybrosys Techno Solutions() +# +# You can modify it under the terms of the GNU LESSER +# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. +# +# This program is distributed in the hope that it will be useful, +# but WITHOUT ANY WARRANTY; without even the implied warranty of +# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the +# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. +# +# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE +# (LGPL v3) along with this program. +# If not, see . +# +############################################################################# +from odoo import models + + +class WebsiteMenu(models.Model): + """ + Inheriting the website menu. + + This class inherits from the 'website.menu' model and extends its + functionality to compute the visibility of the menu + item based on the value of the 'odoo_website_helpdesk.helpdesk_menu_show' + configuration parameter. + + Attributes: + _inherit (str): The name of the model being inherited. + """ + _inherit = "website.menu" + + def _compute_visible(self): + """ + Compute the visibility of the menu item. + + This method is used to determine whether the menu item should be + visible or hidden based on the value of the + 'odoo_website_helpdesk.helpdesk_menu_show' configuration parameter. + + Returns: + None + + Side Effects: + Sets the 'is_visible' field of the menu item record to True or + False accordingly. + """ + super()._compute_visible() + show_menu_header = self.env['ir.config_parameter'].sudo().get_param( + 'odoo_website_helpdesk.helpdesk_menu_show') + for menu in self: + if menu.name == 'Helpdesk' and show_menu_header is False: + menu.is_visible = False + if menu.name == 'Helpdesk' and show_menu_header is True: + menu.is_visible = True diff --git a/odoo_website_helpdesk/report/helpdesk_ticket_report_template.xml b/odoo_website_helpdesk/report/help_ticket_templates.xml similarity index 98% rename from odoo_website_helpdesk/report/helpdesk_ticket_report_template.xml rename to odoo_website_helpdesk/report/help_ticket_templates.xml index 7b30fa18a..5d01bd1c4 100644 --- a/odoo_website_helpdesk/report/helpdesk_ticket_report_template.xml +++ b/odoo_website_helpdesk/report/help_ticket_templates.xml @@ -1,4 +1,5 @@ + + Helpdesk Ticket Report help.ticket diff --git a/odoo_website_helpdesk/security/ir.model.access.csv b/odoo_website_helpdesk/security/ir.model.access.csv index 2240feae7..1b50406b5 100644 --- a/odoo_website_helpdesk/security/ir.model.access.csv +++ b/odoo_website_helpdesk/security/ir.model.access.csv @@ -1,24 +1,17 @@ id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink - -access_help_ticket,access.help.ticket,model_help_ticket,,1,1,1,1 - -access_help_ticket_teams_user,access.help.team,model_help_team,odoo_website_helpdesk.helpdesk_user,1,0,0,0 -access_help_ticket_teams_leader,access.help.team,model_help_team,odoo_website_helpdesk.helpdesk_team_leader,1,0,0,0 -access_help_ticket_teams_manager,access.help.team,model_help_team,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 - -access_helpdesk_tag_user,access.helpdesk.tag,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_user,1,0,0,0 -access_helpdesk_tag_leader,access.helpdesk.tag,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1 -access_helpdesk_tag_manager,access.helpdesk.tag,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 - -access_help_ticket_stage_user,access.ticket.stage,model_ticket_stage,odoo_website_helpdesk.helpdesk_user,1,1,1,1 - -access_helpdesk_types_user,access.helpdesk.types,model_helpdesk_types,odoo_website_helpdesk.helpdesk_user,1,0,0,0 -access_helpdesk_types_leader,access.helpdesk.types,model_helpdesk_types,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1 -access_helpdesk_types_manager,access.helpdesk.types,model_helpdesk_types,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 - -access_helpdesk_categories_user,access_helpdesk_categories,model_helpdesk_categories,odoo_website_helpdesk.helpdesk_user,1,0,0,0 -access_helpdesk_categories_leader,access_helpdesk_categories,model_helpdesk_categories,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1 -access_helpdesk_categories_manager,access_helpdesk_categories,model_helpdesk_categories,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 - -merge_tickets,merge.tickets,model_merge_tickets,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 -support_tickets,support.tickets,model_support_tickets,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 \ No newline at end of file +access_help_ticket_user,access.help.ticket.user,model_help_ticket,base.group_user,1,1,1,1 +access_help_ticket_teams_user,access.help.team.user,model_help_team,odoo_website_helpdesk.helpdesk_user,1,0,0,0 +access_help_ticket_teams_leader,access.help.team.leader,model_help_team,odoo_website_helpdesk.helpdesk_team_leader,1,0,0,0 +access_help_ticket_teams_manager,access.help.team.manager,model_help_team,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 +access_helpdesk_tag_user,access.helpdesk.tag.user,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_user,1,0,0,0 +access_helpdesk_tag_leader,access.helpdesk.tag.leader,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1 +access_helpdesk_tag_manager,access.helpdesk.tag.manager,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 +access_helpdesk_types_user,access.helpdesk.types.user,model_helpdesk_types,odoo_website_helpdesk.helpdesk_user,1,0,0,0 +access_helpdesk_types_leader,access.helpdesk.types.leader,model_helpdesk_types,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1 +access_helpdesk_types_manager,access.helpdesk.types.manager,model_helpdesk_types,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 +access_helpdesk_categories_user,access.helpdesk.categories.user,model_helpdesk_categories,odoo_website_helpdesk.helpdesk_user,1,0,0,0 +access_helpdesk_categories_leader,access.helpdesk.categories.leader,model_helpdesk_categories,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1 +access_helpdesk_categories_manager,access.helpdesk.categories.manager,model_helpdesk_categories,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 +merge_tickets_manager,merge.tickets.manager,model_merge_tickets,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 +support_tickets_manager,support.tickets.manager,model_support_tickets,odoo_website_helpdesk.helpdesk_manager,1,1,1,1 +access_help_ticket_stage_user,access.ticket.stage.user,model_ticket_stage,base.group_user,1,1,1,1 diff --git a/odoo_website_helpdesk/security/security_groups.xml b/odoo_website_helpdesk/security/odoo_website_helpdesk_security.xml similarity index 93% rename from odoo_website_helpdesk/security/security_groups.xml rename to odoo_website_helpdesk/security/odoo_website_helpdesk_security.xml index 778aabafb..01cf87086 100644 --- a/odoo_website_helpdesk/security/security_groups.xml +++ b/odoo_website_helpdesk/security/odoo_website_helpdesk_security.xml @@ -1,36 +1,34 @@ + - Helpdesk Helpdesk Access Groups 20 - + User - + Team Leader - + Manager - group_show_category - group_show_subcategory - + Record Rule for team leader @@ -43,7 +41,7 @@ - + Record Rule for manager @@ -56,7 +54,7 @@ - + Record Rule for user @@ -69,7 +67,7 @@ - + Record Rule stages leader @@ -82,7 +80,7 @@ - + Record Rule stages manager @@ -95,7 +93,7 @@ - + Record Rule stages user diff --git a/odoo_website_helpdesk/static/description/assets/modules/1.jpg b/odoo_website_helpdesk/static/description/assets/modules/1.jpg new file mode 100644 index 000000000..291635d04 Binary files /dev/null and b/odoo_website_helpdesk/static/description/assets/modules/1.jpg differ diff --git a/odoo_website_helpdesk/static/description/assets/modules/2.jpg b/odoo_website_helpdesk/static/description/assets/modules/2.jpg new file mode 100644 index 000000000..157e5a4d4 Binary files /dev/null and b/odoo_website_helpdesk/static/description/assets/modules/2.jpg differ diff --git a/odoo_website_helpdesk/static/description/assets/modules/3.png b/odoo_website_helpdesk/static/description/assets/modules/3.png new file mode 100644 index 000000000..6e487b48c Binary files /dev/null and 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b/odoo_website_helpdesk/static/description/assets/screenshots/types.png differ diff --git a/odoo_website_helpdesk/static/description/assets/screenshots/v16-hero.gif b/odoo_website_helpdesk/static/description/assets/screenshots/v16-hero.gif new file mode 100644 index 000000000..a49a30854 Binary files /dev/null and b/odoo_website_helpdesk/static/description/assets/screenshots/v16-hero.gif differ diff --git a/odoo_website_helpdesk/static/description/index.html b/odoo_website_helpdesk/static/description/index.html index 5439bc0d8..60279452b 100644 --- a/odoo_website_helpdesk/static/description/index.html +++ b/odoo_website_helpdesk/static/description/index.html @@ -9,10 +9,6 @@ class="mr-2"> Community -
- Enterprise -
Odoo.sh @@ -20,7 +16,6 @@
-

Website Helpdesk Support Ticket Management @@ -29,7 +24,7 @@ A Module For Managing Support Tickets

- @@ -56,7 +51,8 @@ more about this module - + @@ -71,7 +67,8 @@ features of this module - + @@ -86,7 +83,8 @@ screenshots for this module - + @@ -108,9 +106,11 @@
- In the Helpdesk Support App, one can Create Ticket trough website portal and can view their tickets.

- The Internal user can assign th ticket to any team and link to any project if needed and can invoice based on the - timesheet +

In the Helpdesk Support App, one can Create Ticket trough website + portal and can view their tickets. + The Internal user can assign th ticket to any team and link to any + project if needed and can invoice based on the + timesheet

@@ -144,7 +144,7 @@
- View created tickets from portal + View Created Tickets from Portal
@@ -153,7 +153,7 @@
-Create Tasks for the project linked to the Ticket +Create Tasks for the Project Linked to the Ticket
- Link a project to the Ticket and invoice based on the tasks timesheet + Link a Project to the Ticket and Invoice based on the Tasks Timesheet
@@ -170,7 +170,7 @@ Create Tasks for the project linked to the Ticket
- Tickets can be viewed and managed from backend + Tickets can be Viewed and Managed from Backend
@@ -179,11 +179,11 @@ Create Tasks for the project linked to the Ticket
- Customise stages or use predefined stages for seeing the status of ticket + Customise Stages or Use Predefined Stages for Seeing the Status of Ticket
- + @@ -203,111 +203,134 @@ Create Tasks for the project linked to the Ticket
-

- Create Tickets From website, + Enable the Helpdesk Menu on the Website. +

+
+

+ Create Tickets From Website


- Get Confirmation/Success message for ticket creation + class="img-thumbnail">
+

+ Get Confirmation/Success Message for Ticket Creation


- View created tickets from portal + View Created Tickets from Portal

- View the details of each ticket by hovering over them. + View the Details of each Ticket by Hovering Over Them.

- Configure stages for tickets + View All Tickets According to Stages in Kanban View.

-
+
+

- View tickets according to stages in kanban view. + Create / Configure Helpdesk Teams

- +
- -
-
-

- Create / configure helpdesk teams + Create / Configure Categories

-
+
+
+

+ Create / Configure Helpdesk Types +

+
+
+
+

+ Configure Stages for Tickets +

+
-

- Create Tickets from backend normally + Create Tickets from Backend Normally

-

- Enable 'Create Tasks' from configuration settings to create tasks for the project linked to the Ticket + Enable 'Create Tasks' from Configuration Settings to create + Tasks for the Project Linked to the Ticket

-

- Turn on 'create task' toggle inside the ticket form to link a project to the Ticket + Turn on 'Create Task' Toggle Inside the Ticket form to Link a + Project to the Ticket

-

- Create Tasks: +
+

+ CREATE TASK:


-

- Turn on 'Billable' toggle inside the ticket form to create invoice based on the tasks timesheet + Turn on 'Billable' toggle inside the ticket form to 'CREATE + INVOICE' based on the tasks timesheet

-

- Create invoice: +
+

+ CREATE INVOICE: +


+ +

+ CONFIRM INVOICE:


-

- Print PDF Report of the Ticket from backend + Print PDF Report of the Ticket from backend

-
-
-

Ticket (pdf):

-
@@ -338,7 +361,7 @@ Create Tasks for the project linked to the Ticket class="img-thumbnail">
-
+

New Ticket. @@ -351,109 +374,76 @@ Create Tasks for the project linked to the Ticket -
-
- +
+
+
-

- Related - Products -

+

Related Products

+

-
@@ -566,7 +555,6 @@ Create Tasks for the project linked to the Ticket Odoo Implementation

-
@@ -581,16 +569,13 @@ Create Tasks for the project linked to the Ticket
- - - + -
- +

@@ -604,7 +589,7 @@ Create Tasks for the project linked to the Ticket
-
Trading @@ -619,7 +604,7 @@ Create Tasks for the project linked to the Ticket
-
POS @@ -634,7 +619,7 @@ Create Tasks for the project linked to the Ticket
-
Education @@ -648,7 +633,7 @@ Create Tasks for the project linked to the Ticket
-
@@ -663,7 +648,7 @@ Create Tasks for the project linked to the Ticket
-
E-commerce & Website @@ -678,7 +663,7 @@ Create Tasks for the project linked to the Ticket
-
Service Management @@ -692,7 +677,7 @@ Create Tasks for the project linked to the Ticket
-
Restaurant @@ -706,7 +691,7 @@ Create Tasks for the project linked to the Ticket
-
Hotel Management @@ -720,7 +705,7 @@ Create Tasks for the project linked to the Ticket
- +
" + ar[i].name + ""); + var rpc = require('web.rpc'); + var publicWidget = require('web.public.widget'); + publicWidget.registry.SelectProduct = publicWidget.Widget.extend({ + selector: '.website_ticket', + start: function () { + var self = this; + rpc.query({ + route: '/product' + }).then(function (res) { + var ar = res; + self.$el.find('#product').empty(); + ar.forEach(function (item) { + self.$el.find('#product').append(""); + }); + self.$el.find('#product').SumoSelect({ clearAll: true }); }); - $('#product').SumoSelect({ clearAll: true }); + return this._super.apply(this, arguments); + }, }); - }); -}); \ No newline at end of file + return publicWidget.registry.SelectProduct; +}); diff --git a/odoo_website_helpdesk/static/src/js/portal_groupby.js b/odoo_website_helpdesk/static/src/js/portal_groupby.js deleted file mode 100644 index 08ef9791a..000000000 --- a/odoo_website_helpdesk/static/src/js/portal_groupby.js +++ /dev/null @@ -1,16 +0,0 @@ -odoo.define("odoo_website_helpdesk.portal_group_by", function (require) { - "use strict"; - var ajax = require('web.ajax'); - var core = require('web.core'); - var QWeb = core.qweb; - - $("#group_select").on('change', function () { - var search_value = $("#group_select").val(); - ajax.jsonRpc('/ticketgroupby', 'call', { - 'search_value': search_value, - }).then(function(result) { - $('.search_ticket').html(result); - }); - }) - -}) \ No newline at end of file diff --git a/odoo_website_helpdesk/static/src/js/portal_groupby_and_search.js b/odoo_website_helpdesk/static/src/js/portal_groupby_and_search.js new file mode 100644 index 000000000..853fa86d8 --- /dev/null +++ b/odoo_website_helpdesk/static/src/js/portal_groupby_and_search.js @@ -0,0 +1,33 @@ +odoo.define("odoo_website_helpdesk.portal_group_by_and_search", function (require) { + "use strict"; + var ajax = require('web.ajax'); + var publicWidget = require('web.public.widget'); + publicWidget.registry.portalSearchGroup = publicWidget.Widget.extend({ + selector: '.portal_group_by', + events: { + 'change #group_select': '_onGroupSelectChange', + 'click #search_ticket': '_searchTickets', + }, +// GroupBy filtering the portal tickets + _onGroupSelectChange: function (ev) { + var self = this; + var searchValue = this.$el.find('#group_select').val(); + ajax.jsonRpc('/ticketgroupby', 'call', { + 'search_value': searchValue, + }).then(function (result) { + $('.search_ticket').html(result); + }); + }, +// Searching the portal tickets + _searchTickets: function (ev) { + var self = this; + var search_value = this.$el.find("#search_box").val(); + ajax.jsonRpc('/ticketsearch', 'call', { + 'search_value': search_value, + }).then(function(result) { + var self = this; + $('.search_ticket').html(result); + }); + } + }); +}) diff --git a/odoo_website_helpdesk/static/src/js/portal_search.js b/odoo_website_helpdesk/static/src/js/portal_search.js deleted file mode 100644 index e1797db0e..000000000 --- a/odoo_website_helpdesk/static/src/js/portal_search.js +++ /dev/null @@ -1,16 +0,0 @@ -odoo.define("odoo_website_helpdesk.portal_search", function (require) { - "use strict"; - var ajax = require('web.ajax'); - var core = require('web.core'); - var QWeb = core.qweb; - - $("#search_ticket").on('click', function () { - var search_value = $("#search_box").val(); - ajax.jsonRpc('/ticketsearch', 'call', { - 'search_value': search_value, - }).then(function(result) { - $('.search_ticket').html(result); - }); - }) - -}) \ No newline at end of file diff --git a/odoo_website_helpdesk/static/src/js/ticket_details.js b/odoo_website_helpdesk/static/src/js/ticket_details.js index 571bf2dd5..0d0dd58ef 100644 --- a/odoo_website_helpdesk/static/src/js/ticket_details.js +++ b/odoo_website_helpdesk/static/src/js/ticket_details.js @@ -4,6 +4,7 @@ odoo.define("odoo_website_helpdesk.ticket_details", function (require) { $(document).on("mouseover", "#popover", function (event) { var self = this; var item_text = ""; + var element = $(this); if (self.parentElement.parentElement.children[3]) { item_text = "Ticket : " + @@ -22,8 +23,7 @@ odoo.define("odoo_website_helpdesk.ticket_details", function (require) { self.parentElement.parentElement.children[3].outerText + "
"; } - - $(this).popover({ + element.popover({ html: true, placement: "right", trigger: "hover", diff --git a/odoo_website_helpdesk/static/src/xml/help_ticket_templates.xml b/odoo_website_helpdesk/static/src/xml/help_ticket_templates.xml new file mode 100644 index 000000000..a21bdda48 --- /dev/null +++ b/odoo_website_helpdesk/static/src/xml/help_ticket_templates.xml @@ -0,0 +1,272 @@ + + + +
+
+ +
+
+
+

+ Helpdesk Dashboard +

+
+
+ + Filter by: + + +
+
+
+
+
+
+
+
+
+

+ New + +

+ + +
+
+
+
+

+ In Progress + +

+ + +
+
+
+
+

+ Cancelled + +

+ + + +
+
+
+
+

+ Done + +

+ + +
+
+
+
+

+ Closed + +

+ + +
+
+
+
+
+
+
+ + diff --git a/odoo_website_helpdesk/static/src/xml/helpdesk_dashboard.xml b/odoo_website_helpdesk/static/src/xml/helpdesk_dashboard.xml deleted file mode 100644 index 83ffb154f..000000000 --- a/odoo_website_helpdesk/static/src/xml/helpdesk_dashboard.xml +++ /dev/null @@ -1,287 +0,0 @@ - - \ No newline at end of file diff --git a/odoo_website_helpdesk/templates/helpdesk_replay_template.xml b/odoo_website_helpdesk/templates/helpdesk_replay_template.xml deleted file mode 100644 index e12b9cb9c..000000000 --- a/odoo_website_helpdesk/templates/helpdesk_replay_template.xml +++ /dev/null @@ -1,58 +0,0 @@ - - - - - - Helpdesk Reply Email Template - - - {{ object.name }} Replay - -
-

Helpdesk Replay

-
- message........ -
-
View Ticket -
- - - - - - - - - - - - - - - -
Name - - - - - username - -
Team name - - - - - Team name - -
Replied On - - -
-
- - - - diff --git a/odoo_website_helpdesk/views/categories.xml b/odoo_website_helpdesk/views/categories.xml deleted file mode 100644 index ab0b891c3..000000000 --- a/odoo_website_helpdesk/views/categories.xml +++ /dev/null @@ -1,13 +0,0 @@ - - - - categories.tree - helpdesk.categories - - - - - - - - diff --git a/odoo_website_helpdesk/views/team.xml b/odoo_website_helpdesk/views/help_team_views.xml similarity index 80% rename from odoo_website_helpdesk/views/team.xml rename to odoo_website_helpdesk/views/help_team_views.xml index 0d312866b..0170e5a8b 100644 --- a/odoo_website_helpdesk/views/team.xml +++ b/odoo_website_helpdesk/views/help_team_views.xml @@ -1,7 +1,14 @@ - - help.team.form + + + Helpdesk + help.team + tree,form + + + + help.team.view.form help.team
@@ -45,8 +52,9 @@
- - help.team.tree + + + help.team.view.tree help.team diff --git a/odoo_website_helpdesk/views/helpdesk.xml b/odoo_website_helpdesk/views/help_ticket_views.xml similarity index 80% rename from odoo_website_helpdesk/views/helpdesk.xml rename to odoo_website_helpdesk/views/help_ticket_views.xml index e869d0e1b..01c618705 100644 --- a/odoo_website_helpdesk/views/helpdesk.xml +++ b/odoo_website_helpdesk/views/help_ticket_views.xml @@ -1,18 +1,37 @@ - - - help.ticket.form + + + Helpdesk + help.ticket + kanban,tree,form,calendar,activity,pivot,graph + + + + My Helpdesk + help.ticket + [('assigned_user','=',uid), ('team_head','=', uid)] + kanban,tree,form,calendar,activity,pivot,graph + + + + Report Help Desk + help.ticket + graph,search + + + + help.ticket.view.form help.ticket -
+
- - @@ -65,7 +83,7 @@ - + @@ -136,12 +154,12 @@ - - - help.ticket.tree + + + help.ticket.view.tree help.ticket - + @@ -150,8 +168,9 @@ - - help.ticket.quick.form + + + help.ticket.view.form.quick.create help.ticket
@@ -163,14 +182,14 @@
- - - help.ticket.kanban + + + help.ticket.view.kanban help.ticket @@ -244,9 +263,9 @@ - - - help.ticket.activity + + + help.ticket.view.activity help.ticket @@ -262,9 +281,9 @@ - + - help.ticket.calendar + help.ticket.view.calendar help.ticket - - - ticket.stage.form - ticket.stage - -
- - - - - - - - - - - - - - - - -
- - - - - ticket.stage.tree - ticket.stage - - - - - - - - - - - - helpdesk.types.tree - helpdesk.types - - - - - - - - - helpdesk.tag.tree - helpdesk.tag - - - - - - - + - help.ticket.pivot + help.ticket.view.pivot help.ticket @@ -352,9 +313,9 @@ - + - help.ticket.graph + help.ticket.view.graph help.ticket @@ -370,9 +331,9 @@ - - - help.ticket.search + + + help.ticket.view.search help.ticket diff --git a/odoo_website_helpdesk/views/helpdesk_categories_views.xml b/odoo_website_helpdesk/views/helpdesk_categories_views.xml new file mode 100644 index 000000000..6e3097d90 --- /dev/null +++ b/odoo_website_helpdesk/views/helpdesk_categories_views.xml @@ -0,0 +1,20 @@ + + + + + Categories + helpdesk.categories + tree + + + + helpdesk.categories.view.tree + helpdesk.categories + + + + + + + + diff --git a/odoo_website_helpdesk/views/helpdesk_replay_template.xml b/odoo_website_helpdesk/views/helpdesk_replay_template.xml new file mode 100644 index 000000000..a2ea88c6d --- /dev/null +++ b/odoo_website_helpdesk/views/helpdesk_replay_template.xml @@ -0,0 +1,61 @@ + + + + + Helpdesk Reply Email Template + + + {{ object.name }} Replay + +
+

Helpdesk Replay

+
+ message........ +
+ +
+ View Ticket + +
+ + + + + + + + + + + + + + + +
Name + + + + + username + + +
Team name + + + + + Team name + +
Replied On + + +
+
+ + + diff --git a/odoo_website_helpdesk/views/helpdesk_tag_views.xml b/odoo_website_helpdesk/views/helpdesk_tag_views.xml new file mode 100644 index 000000000..563aca15d --- /dev/null +++ b/odoo_website_helpdesk/views/helpdesk_tag_views.xml @@ -0,0 +1,24 @@ + + + + + Tags + helpdesk.tag + tree + +

+ Create a new record! +

+ + + + + helpdesk.tag.view.tree + helpdesk.tag + + + + + + + diff --git a/odoo_website_helpdesk/views/helpdesk_types_views.xml b/odoo_website_helpdesk/views/helpdesk_types_views.xml new file mode 100644 index 000000000..27672ce20 --- /dev/null +++ b/odoo_website_helpdesk/views/helpdesk_types_views.xml @@ -0,0 +1,24 @@ + + + + + Types + helpdesk.types + tree + +

+ Create a new record! +

+ + + + + helpdesk.types.view.tree + helpdesk.types + + + + + + + diff --git a/odoo_website_helpdesk/views/helpdesk_views.xml b/odoo_website_helpdesk/views/helpdesk_views.xml deleted file mode 100644 index ddd256960..000000000 --- a/odoo_website_helpdesk/views/helpdesk_views.xml +++ /dev/null @@ -1,123 +0,0 @@ - - - - - Helpdesk Dashboard - helpdesk_dashboard_tag - - - Helpdesk - help.ticket - kanban,tree,form,calendar,activity,pivot,graph - - - My Helpdesk - help.ticket - [('assigned_user','=',uid), ('team_head','=', uid)] - - kanban,tree,form,calendar,activity,pivot,graph - - - Helpdesk - help.team - tree,form - - - Stages - ticket.stage - tree,form - - - Types - helpdesk.types - tree - -

- Create a new record! -

- - - - Tags - helpdesk.tag - tree - -

- Create a new record! -

- - - - Categories - helpdesk.categories - tree - - - Helpdesk Ticket - ir.actions.act_window - res.config.settings - form - inline - {'module': 'helpdesk_ticket'} - - - Report Help Desk - help.ticket - graph,search - - - - - - - - - - - - - - - - - - - - - - - - - - - - diff --git a/odoo_website_helpdesk/views/merge_tickets_views.xml b/odoo_website_helpdesk/views/merge_tickets_views.xml index 64d96e56a..148abe33d 100644 --- a/odoo_website_helpdesk/views/merge_tickets_views.xml +++ b/odoo_website_helpdesk/views/merge_tickets_views.xml @@ -44,7 +44,7 @@ - + Merge Tickets merge.tickets ir.actions.act_window @@ -55,4 +55,4 @@ - \ No newline at end of file + diff --git a/odoo_website_helpdesk/views/odoo_website_helpdesk_menus.xml b/odoo_website_helpdesk/views/odoo_website_helpdesk_menus.xml new file mode 100644 index 000000000..035cb26f4 --- /dev/null +++ b/odoo_website_helpdesk/views/odoo_website_helpdesk_menus.xml @@ -0,0 +1,68 @@ + + + + + Helpdesk Dashboard + helpdesk_dashboard_tag + + + + + + + + + + + + + + + diff --git a/odoo_website_helpdesk/views/portal_search.xml b/odoo_website_helpdesk/views/portal_search.xml deleted file mode 100644 index bf4e9f441..000000000 --- a/odoo_website_helpdesk/views/portal_search.xml +++ /dev/null @@ -1,17 +0,0 @@ - - - - diff --git a/odoo_website_helpdesk/views/portal_search_templates.xml b/odoo_website_helpdesk/views/portal_search_templates.xml new file mode 100644 index 000000000..e95509e7b --- /dev/null +++ b/odoo_website_helpdesk/views/portal_search_templates.xml @@ -0,0 +1,18 @@ + + + + + diff --git a/odoo_website_helpdesk/views/portal.xml b/odoo_website_helpdesk/views/portal_views_templates.xml similarity index 98% rename from odoo_website_helpdesk/views/portal.xml rename to odoo_website_helpdesk/views/portal_views_templates.xml index 0572af6ec..2eeec1f82 100644 --- a/odoo_website_helpdesk/views/portal.xml +++ b/odoo_website_helpdesk/views/portal_views_templates.xml @@ -1,5 +1,6 @@ + + + + +