AjmalCybro
2 years ago
32 changed files with 726 additions and 375 deletions
@ -0,0 +1,111 @@ |
|||||
|
# -*- coding: utf-8 -*- |
||||
|
############################################################################# |
||||
|
# |
||||
|
# Cybrosys Technologies Pvt. Ltd. |
||||
|
# |
||||
|
# Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>) |
||||
|
# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>) |
||||
|
# |
||||
|
# You can modify it under the terms of the GNU LESSER |
||||
|
# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. |
||||
|
# |
||||
|
# This program is distributed in the hope that it will be useful, |
||||
|
# but WITHOUT ANY WARRANTY; without even the implied warranty of |
||||
|
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
||||
|
# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. |
||||
|
# |
||||
|
# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE |
||||
|
# (LGPL v3) along with this program. |
||||
|
# If not, see <http://www.gnu.org/licenses/>. |
||||
|
# |
||||
|
############################################################################# |
||||
|
from odoo import api, fields, models |
||||
|
|
||||
|
|
||||
|
class MergeTicket(models.Model): |
||||
|
"""Tickets merging class""" |
||||
|
_name = 'merge.tickets' |
||||
|
_description = 'Merging the selected tickets' |
||||
|
_rec_name = 'support_ticket_id' |
||||
|
|
||||
|
user_id = fields.Many2one('res.partner', |
||||
|
string='Responsible User', |
||||
|
help='Responsible user name', |
||||
|
default=lambda self: self.env.user.partner_id.id) |
||||
|
support_team_id = fields.Many2one('help.team', string='Support Team', |
||||
|
help='Support Team Name') |
||||
|
customer_id = fields.Many2one('res.partner', string='Customer', |
||||
|
help='Customer Name' |
||||
|
) |
||||
|
support_ticket_id = fields.Many2one('help.ticket', |
||||
|
string='Support Ticket') |
||||
|
new_ticket = fields.Boolean(string='Create New Ticket ?', |
||||
|
help='Creating new tickets or not.', |
||||
|
default=False) |
||||
|
subject = fields.Char(string='Subject', help='Enter the New Ticket Subject') |
||||
|
merge_reason = fields.Char(string='Merge Reason', help='Merging Reason') |
||||
|
support_ticket_ids = fields.One2many('support.tickets', |
||||
|
'support_ticket_id', |
||||
|
string='Support Tickets', |
||||
|
helps='Merged tickets') |
||||
|
active = fields.Boolean(string='Disable Record', help='Disable Record', |
||||
|
default=True) |
||||
|
|
||||
|
def default_get(self, fields_list): |
||||
|
defaults = super(MergeTicket, self).default_get(fields_list) |
||||
|
active_ids = self._context.get('active_ids', []) |
||||
|
selected_tickets = self.env['help.ticket'].browse(active_ids) |
||||
|
customer_ids = selected_tickets.mapped('customer_id') |
||||
|
subjects = selected_tickets.mapped('subject') |
||||
|
display_names = selected_tickets.mapped('display_name') |
||||
|
helpdesk_team = selected_tickets.mapped('team_id') |
||||
|
descriptions = selected_tickets.mapped('description') |
||||
|
if len(customer_ids): # Ensure both selected records have the same customer |
||||
|
defaults.update({ |
||||
|
'customer_id': customer_ids[0].id, |
||||
|
'support_team_id': helpdesk_team, |
||||
|
|
||||
|
'support_ticket_ids': [(0, 0, { |
||||
|
'subject': subject, |
||||
|
'display_name': display_name, |
||||
|
'description': description, |
||||
|
|
||||
|
}) for subject, display_name, description in |
||||
|
zip(subjects, display_names, |
||||
|
descriptions)] |
||||
|
}) |
||||
|
return defaults |
||||
|
|
||||
|
def action_merge_ticket(self): |
||||
|
"""Merging the tickets or creating new tickets""" |
||||
|
if self.new_ticket: |
||||
|
description = "\n\n".join( |
||||
|
f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}" |
||||
|
for ticket in self.support_ticket_ids |
||||
|
) |
||||
|
|
||||
|
self.env['help.ticket'].create({ |
||||
|
'subject': self.subject, |
||||
|
'description': description, |
||||
|
'customer_id': self.customer_id.id, |
||||
|
'team_id': self.support_team_id.id, |
||||
|
}) |
||||
|
else: |
||||
|
if len(self.support_ticket_ids): |
||||
|
description = "\n\n".join( |
||||
|
f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}" |
||||
|
for ticket in self.support_ticket_ids |
||||
|
) |
||||
|
# Update the existing support_ticket with the combined information |
||||
|
self.support_ticket_id.write({ |
||||
|
'description': description, |
||||
|
'merge_ticket_invisible': True, |
||||
|
'merge_count': len(self.support_ticket_ids), |
||||
|
}) |
||||
|
|
||||
|
@api.onchange('support_ticket_id') |
||||
|
def _onchange_support_ticket_id(self): |
||||
|
"""Onchange function to add the support ticket id.""" |
||||
|
self.support_ticket_ids.write({ |
||||
|
'merged_ticket': self.support_ticket_id |
||||
|
}) |
||||
@ -0,0 +1,40 @@ |
|||||
|
# -*- coding: utf-8 -*- |
||||
|
############################################################################# |
||||
|
# |
||||
|
# Cybrosys Technologies Pvt. Ltd. |
||||
|
# |
||||
|
# Copyright (C) 2022-TODAY Cybrosys Technologies(<https://www.cybrosys.com>) |
||||
|
# Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>) |
||||
|
# |
||||
|
# You can modify it under the terms of the GNU LESSER |
||||
|
# GENERAL PUBLIC LICENSE (LGPL v3), Version 3. |
||||
|
# |
||||
|
# This program is distributed in the hope that it will be useful, |
||||
|
# but WITHOUT ANY WARRANTY; without even the implied warranty of |
||||
|
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
||||
|
# GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details. |
||||
|
# |
||||
|
# You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE |
||||
|
# (LGPL v3) along with this program. |
||||
|
# If not, see <http://www.gnu.org/licenses/>. |
||||
|
# |
||||
|
############################################################################# |
||||
|
from odoo import fields, models |
||||
|
|
||||
|
|
||||
|
class SupportTickets(models.Model): |
||||
|
"""Creating onetoMany model""" |
||||
|
_name = 'support.tickets' |
||||
|
_description = 'Support Tickets' |
||||
|
|
||||
|
subject = fields.Char(string='Subject', help='Subject of the merged ' |
||||
|
'tickets') |
||||
|
display_name = fields.Char(string='Display Name', |
||||
|
help='Display name of the merged tickets') |
||||
|
description = fields.Char(string='Description', |
||||
|
help='Description of the tickets') |
||||
|
support_ticket_id = fields.Many2one('merge.tickets', |
||||
|
string='Support Tickets', |
||||
|
help='Support tickets') |
||||
|
merged_ticket = fields.Integer(string='Merged Ticket ID', |
||||
|
help='Storing merged ticket id') |
||||
|
|
After Width: | Height: | Size: 147 KiB |
|
After Width: | Height: | Size: 164 KiB |
|
After Width: | Height: | Size: 142 KiB |
|
After Width: | Height: | Size: 125 KiB |
@ -0,0 +1,58 @@ |
|||||
|
<?xml version="1.0" encoding="UTF-8" ?> |
||||
|
<odoo> |
||||
|
<!-- Merge_tickets form view--> |
||||
|
<record id="merge_tickets_view_form" model="ir.ui.view"> |
||||
|
<field name="name">merge.tickets.view.form</field> |
||||
|
<field name="model">merge.tickets</field> |
||||
|
<field name="arch" type="xml"> |
||||
|
<form> |
||||
|
<sheet> |
||||
|
<group> |
||||
|
<group> |
||||
|
<field name="user_id"/> |
||||
|
<field name="support_team_id"/> |
||||
|
<field name="customer_id"/> |
||||
|
<field name="support_ticket_id" |
||||
|
attrs="{'invisible':[('new_ticket','=',True)]}"/> |
||||
|
</group> |
||||
|
<group> |
||||
|
<field name="new_ticket"/> |
||||
|
<field name="subject" |
||||
|
attrs="{'invisible':[('new_ticket','=',False)]}"/> |
||||
|
<field name="merge_reason"/> |
||||
|
</group> |
||||
|
</group> |
||||
|
<notebook> |
||||
|
<page string="Support Tickets"> |
||||
|
<field name="support_ticket_ids" |
||||
|
options="{'no_create': True, 'no_create_edit':True}"> |
||||
|
<tree editable="bottom" create="False" edit="False"> |
||||
|
<field name="subject"/> |
||||
|
<field name="display_name"/> |
||||
|
<field name="description" invisible="1"/> |
||||
|
<field name="merged_ticket" invisible="1"/> |
||||
|
</tree> |
||||
|
</field> |
||||
|
</page> |
||||
|
</notebook> |
||||
|
</sheet> |
||||
|
<footer> |
||||
|
<button name="action_merge_ticket" type="object" string="Save" class="btn btn-primary"/> |
||||
|
<button special="cancel" class="btn btn-primary"> Discard </button> |
||||
|
</footer> |
||||
|
</form> |
||||
|
</field> |
||||
|
</record> |
||||
|
<!-- Contextual action creation--> |
||||
|
<record id="action_merge_tickets" model="ir.actions.act_window"> |
||||
|
<field name="name">Merge Tickets</field> |
||||
|
<field name="res_model">merge.tickets</field> |
||||
|
<field name="type">ir.actions.act_window</field> |
||||
|
<field name="context">{'active_ids': active_ids}</field> |
||||
|
<field name="view_mode">form</field> |
||||
|
<field name="binding_model_id" ref="model_help_ticket"/> |
||||
|
<field name="target">new</field> |
||||
|
<field name="view_id" |
||||
|
ref="odoo_website_helpdesk.merge_tickets_view_form"/> |
||||
|
</record> |
||||
|
</odoo> |
||||
Loading…
Reference in new issue