July 20: [ADD] Initial commit 'odoo_website_helpdesk'

odoo_website_helpdesk/README.rst

@@ -0,0 +1,44 @@
+.. image:: https://img.shields.io/badge/license-LGPL--3-green.svg
+    :target: https://www.gnu.org/licenses/lgpl-3.0-standalone.html
+    :alt: License: LGPL-3
+
+Website Helpdesk Support Ticket Management
+==========================================
+- HelpDesk Support for Odoo 17 community edition
+
+Installation
+============
+- www.odoo.com/documentation/17.0/setup/install.html
+- Install our custom addon
+
+License
+-------
+General Public License, Version 3 (LGPL v3).
+(https://www.odoo.com/documentation/user/17.0/legal/licenses/licenses.html)
+
+Company
+-------
+* `Cybrosys Techno Solutions <https://cybrosys.com/>`__
+
+Credits
+-------
+* Developer (V17):  Dhanya Babu @ cybrosys, odoo@cybrosys.com
+
+Contacts
+--------
+* Mail Contact : odoo@cybrosys.com
+
+Bug Tracker
+-----------
+Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported.
+
+Maintainer
+==========
+.. image:: https://cybrosys.com/images/logo.png
+   :target: https://cybrosys.com
+
+For support and more information, please visit https://www.cybrosys.com
+
+Further information
+===================
+HTML Description: `<static/description/index.html>`__

odoo_website_helpdesk/__init__.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya B (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from . import controllers
+from . import models

odoo_website_helpdesk/__manifest__.py

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+# -*- coding: utf-8 -*-
+############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya B (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+############################################################################
+{
+    'name': "Website Helpdesk Support Ticket Management",
+    'version': '17.0.1.0.0',
+    'category': 'Website',
+    'summary': """The website allows for the creation of tickets, which can 
+    then be controlled from the backend. Furthermore, a bill that includes 
+    the service charge can be generated for the ticket for odoo community 
+    Edition version 17.""",
+    'description': """A ticket can be created from the website and subsequently
+     managed from the backend. Additionally, a bill can be generated for the
+     ticket, which includes the service cost.""",
+    'author': "Cybrosys Techno Solutions",
+    'company': 'Cybrosys Techno Solutions',
+    'maintainer': 'Cybrosys Techno Solutions',
+    'depends': ['website', 'project', 'sale_project', 'hr_timesheet',
+                'mail', 'contacts'],
+    'data': [
+        'security/odoo_website_helpdesk_groups.xml',
+        'security/odoo_website_helpdesk_security.xml',
+        'security/ir.model.access.csv',
+        'data/helpdesk_category_data.xml',
+        'data/helpdesk_replay_template_data.xml',
+        'data/helpdesk_type_data.xml',
+        'data/ir_cron_data.xml',
+        'data/ir_sequence_data.xml',
+        'data/mail_template_data.xml',
+        'data/ticket_stage_data.xml',
+        'views/helpdesk_category_views.xml',
+        'views/helpdesk_tag_views.xml',
+        'views/helpdesk_type_views.xml',
+        'views/merge_ticket_views.xml',
+        'views/odoo_website_helpdesk_portal_templates.xml',
+        'views/portal_templates.xml',
+        'views/rating_form.xml',
+        'report/helpdesk_ticket_report_template.xml',
+        'views/res_config_settings_views.xml',
+        'views/team_helpdesk_views.xml',
+        'views/ticket_helpdesk_views.xml',
+        'views/ticket_stage_views.xml',
+        'views/website_form.xml',
+        'views/helpdesk_views.xml',
+    ],
+    'assets': {
+        'web.assets_frontend': [
+            'odoo_website_helpdesk/static/src/js/ticket_details.js',
+            '/odoo_website_helpdesk/static/src/js/portal_search.js',
+            '/odoo_website_helpdesk/static/src/js/multiple_product_choose.js',
+        ]
+    },
+    'images': ['static/description/banner.jpg'],
+    'license': 'LGPL-3',
+    'installable': True,
+    'auto_install': False,
+    'application': False,
+}

odoo_website_helpdesk/controllers/__init__.py

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+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from . import odoo_website_helpdesk
+from . import portal
+from . import ticket_group_by
+from . import ticket_search
+from . import website_form
+from . import website_ticket

odoo_website_helpdesk/controllers/odoo_website_helpdesk.py

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+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+import datetime as DT
+from odoo import http
+from odoo.http import request
+
+
+class HelpDeskDashboard(http.Controller):
+    """Controller for handling Help Desk dashboard requests."""
+
+    @http.route(['/helpdesk_dashboard'], type='json', auth="public")
+    def helpdesk_dashboard(self):
+        """Retrieves statistics for tickets in different stages.
+        Returns:dict: Dashboard statistics including counts and IDs for each
+        stage.
+        """
+        stage_names = ['Inbox', 'Draft', 'In Progress', 'Canceled', 'Done',
+                       'Closed']
+        stage_ids = {
+            name: request.env['ticket.stage'].search([('name', '=', name)],
+                                                     limit=1).id for name in
+            stage_names}
+        new_stages = [stage_ids['Inbox'], stage_ids['Draft']]
+        def get_ticket_data(stage_ids):
+            tickets = request.env["ticket.helpdesk"].search(
+                [('stage_id', 'in', stage_ids)])
+            return len(tickets), [ticket.id for ticket in tickets]
+        dashboard_values = {
+            'new': (get_ticket_data(new_stages))[0],
+            'new_id': (get_ticket_data(new_stages))[1],
+            'in_progress': (get_ticket_data([stage_ids['In Progress']]))[0],
+            'in_progress_id': (get_ticket_data([stage_ids['In Progress']]))[1],
+            'canceled': (get_ticket_data([stage_ids['Canceled']]))[0],
+            'canceled_id': (get_ticket_data([stage_ids['Canceled']]))[1],
+            'done': (get_ticket_data([stage_ids['Done']]))[0],
+            'done_id': (get_ticket_data([stage_ids['Done']]))[1],
+            'closed': (get_ticket_data([stage_ids['Closed']]))[0],
+            'closed_id': (get_ticket_data([stage_ids['Closed']]))[1]}
+        return dashboard_values
+
+    def helpdesk_dashboard_week(self):
+        """ Retrieves statistics for tickets created in the past week.
+        Returns:
+        dict: Dashboard statistics including counts and IDs for each stage."""
+        today = DT.date.today()
+        week_ago = str(today - DT.timedelta(days=7)) + ' '
+        stage_names = ['Inbox', 'Draft', 'In Progress', 'Canceled', 'Done',
+                       'Closed']
+        stages = {
+            name: request.env['ticket.stage'].search([('name', '=', name)],
+                                                     limit=1).id for name in
+            stage_names}
+        stage_ids = [stages['Inbox'], stages['Draft']]
+        def get_ticket_data(stage_id):
+            count = request.env["ticket.helpdesk"].search_count(
+                [('stage_id', '=', stage_id), ('create_date', '>', week_ago)])
+            ids = request.env["ticket.helpdesk"].search(
+                [('stage_id', '=', stage_id),
+                 ('create_date', '>', week_ago)]).ids
+            return count, ids
+        new_count, new_ids = get_ticket_data(stage_ids)
+        in_progress_count, in_progress_ids = get_ticket_data(
+            stages['In Progress'])
+        canceled_count, canceled_ids = get_ticket_data(stages['Canceled'])
+        done_count, done_ids = get_ticket_data(stages['Done'])
+        closed_count, closed_ids = get_ticket_data(stages['Closed'])
+        dashboard_values = {
+            'new': new_count,
+            'in_progress': in_progress_count,
+            'canceled': canceled_count,
+            'done': done_count,
+            'closed': closed_count,
+            'new_id': new_ids,
+            'in_progress_id': in_progress_ids,
+            'canceled_id': canceled_ids,
+            'done_id': done_ids,
+            'closed_id': closed_ids,
+        }
+        return dashboard_values
+
+    @http.route(['/helpdesk_dashboard_month'], type='json', auth="public")
+    def helpdesk_dashboard_month(self):
+        """Retrieves statistics for tickets created in the past month.
+        Returns:
+          dict: Dashboard statistics including counts and IDs for each stage."""
+        today = DT.date.today()
+        month_ago = today - DT.timedelta(days=30)
+        week_ago = str(month_ago) + ' '
+        stages = request.env['ticket.stage'].search([('name', 'in',
+                                                      ['Inbox', 'Draft',
+                                                       'In Progress',
+                                                       'Canceled', 'Done',
+                                                       'Closed'])])
+        stage_ids = {stage.name: stage.id for stage in stages}
+        def get_stage_data(stage_names):
+            stage_ids_list = [stage_ids[name] for name in stage_names]
+            tickets = request.env["ticket.helpdesk"].search(
+                [('stage_id', 'in', stage_ids_list),
+                 ('create_date', '>', week_ago)])
+            return len(tickets), [ticket.id for ticket in tickets]
+        new_count, new_ids = get_stage_data(['Inbox', 'Draft'])
+        in_progress_count, in_progress_ids = get_stage_data(['In Progress'])
+        canceled_count, canceled_ids = get_stage_data(['Canceled'])
+        done_count, done_ids = get_stage_data(['Done'])
+        closed_count, closed_ids = get_stage_data(['Closed'])
+        dashboard_values = {
+            'new': new_count,
+            'in_progress': in_progress_count,
+            'canceled': canceled_count,
+            'done': done_count,
+            'closed': closed_count,
+            'new_id': new_ids,
+            'in_progress_id': in_progress_ids,
+            'canceled_id': canceled_ids,
+            'done_id': done_ids,
+            'closed_id': closed_ids,
+        }
+        return dashboard_values
+
+    @http.route(['/helpdesk_dashboard_year'], type='json', auth="public")
+    def helpdesk_dashboard_year(self):
+        """Retrieves statistics for tickets created in the past year.
+        Returns:
+            dict: Dashboard statistics including counts and IDs for each stage.
+        """
+        today = DT.date.today()
+        year_ago = today - DT.timedelta(days=360)
+        stages = ['Inbox', 'Draft', 'In Progress', 'Canceled', 'Done', 'Closed']
+        stage_ids = {
+            stage: request.env['ticket.stage'].search([('name', '=', stage)],
+                                                      limit=1).id for stage in
+            stages}
+        def get_ticket_data(stage_name):
+            stage_id = stage_ids[stage_name]
+            tickets = request.env["ticket.helpdesk"].search(
+                [('stage_id', '=', stage_id), ('create_date', '>', year_ago)])
+            return len(tickets), [ticket.id for ticket in tickets]
+        dashboard_values = {}
+        for stage in stages:
+            count, ids = get_ticket_data(stage)
+            dashboard_values[stage.lower()] = count
+            dashboard_values[f'{stage.lower()}_id'] = ids
+        return dashboard_values

odoo_website_helpdesk/controllers/portal.py

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+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import http
+from odoo.addons.portal.controllers import portal
+from odoo.http import request
+
+
+class TicketPortal(portal.CustomerPortal):
+
+    def _prepare_home_portal_values(self, counters):
+        """
+        Prepare values for the home portal, including ticket count. Args:
+        counters (dict): A dictionary containing counters for various portal
+        information. Returns: dict: A dictionary of values for the home portal.
+        """
+        values = super()._prepare_home_portal_values(counters)
+        if 'ticket_count' in counters:
+            ticket_count = request.env['ticket.helpdesk'].search_count(
+                self._get_tickets_domain()) if request.env[
+                'ticket.helpdesk'].check_access_rights(
+                'read', raise_exception=False) else 0
+            values['ticket_count'] = ticket_count
+        return values
+
+    def _get_tickets_domain(self):
+        """
+        Define the domain for searching tickets related to the current customer.
+        Returns:
+            list: A list representing the domain for ticket search.
+        """
+        return [('customer_id', '=', request.env.user.partner_id.id)]
+
+    @http.route(['/my/tickets'], type='http', auth="user", website=True)
+    def portal_my_tickets(self):
+        """
+        Route to display the tickets associated with the current customer.
+        Returns:
+            http.Response: The HTTP response rendering the tickets page.
+        """
+        domain = self._get_tickets_domain()
+        tickets = request.env['ticket.helpdesk'].sudo().search(domain)
+        values = {
+            'default_url': "/my/tickets",
+            'tickets': tickets,
+            'page_name': 'ticket',
+        }
+        return request.render("odoo_website_helpdesk.portal_my_tickets",
+                              values)
+
+    @http.route(['/my/tickets/<int:id>'], type='http', auth="public",
+                website=True)
+    def portal_tickets_details(self, **kwargs):
+        """
+        Route to display the details of a specific ticket.
+        Args:
+            ticket_id (int): The ID of the ticket to be displayed.
+        Returns:
+            http.Response: The HTTP response rendering the ticket details page.
+        """
+        ticket_id = kwargs.get("id")
+        details = request.env['ticket.helpdesk'].sudo().browse(ticket_id)
+        data = {
+            'page_name': 'ticket',
+            'ticket': True,
+            'details': details,
+        }
+        return request.render("odoo_website_helpdesk.portal_ticket_details",
+                              data)
+
+    @http.route('/my/tickets/download/<id>', auth='public',
+                type='http',
+                website=True)
+    def ticket_download_portal(self, **kwargs):
+        """
+        Route to download a PDF version of a specific ticket.
+        Args:
+            ticket (str): The ID of the ticket to be downloaded.
+        Returns:
+            http.Response: The HTTP response with the PDF file for download.
+        """
+        ticket_id = int(kwargs.get('id'))
+        data = {
+            'help': request.env['ticket.helpdesk'].sudo().browse(ticket_id)}
+        report = request.env.ref(
+            'odoo_website_helpdesk.report_ticket')
+        pdf, _ = report.sudo()._render_qweb_pdf(
+            report, res_ids=ticket_id, data=data)
+        pdf_http_headers = [('Content-Type', 'application/pdf'),
+                            ('Content-Length', len(pdf)),
+                            ('Content-Disposition',
+                             'attachment; filename="Helpdesk Ticket.pdf"')]
+        return request.make_response(pdf, headers=pdf_http_headers)

odoo_website_helpdesk/controllers/ticket_group_by.py

@@ -0,0 +1,80 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import http
+from odoo.http import request
+
+
+class TicketGroupBy(http.Controller):
+    """Controller for handling ticket grouping based on different criteria."""
+
+    @http.route(['/ticketgroupby'], type='json', auth="public", website=True)
+    def ticket_group_by(self, **kwargs):
+        """grouping tickets based on user-defined criteria.
+        Args:
+        - kwargs (dict): Keyword arguments received from the HTTP request.
+        Returns:
+        - http.Response: Rendered HTTP response containing grouped ticket information.
+        """
+        context = []
+        group_value = kwargs.get("search_value")
+        if group_value == '0':
+            context = []
+            tickets = request.env["ticket.helpdesk"].search(
+                [('user_id', '=', request.env.user.id)])
+            if tickets:
+                context.append({
+                    'name': '',
+                    'data': tickets
+                })
+        if group_value == '1':
+            context = []
+            stage_ids = request.env['ticket.stage'].search([])
+            for stage in stage_ids:
+                ticket_ids = request.env['ticket.helpdesk'].search([
+                    ('stage_id', '=', stage.id),
+                    ('user_id', '=', request.env.user.id)
+                ])
+                if ticket_ids:
+                    context.append({
+                        'name': stage.name,
+                        'data': ticket_ids
+                    })
+        if group_value == '2':
+            context = []
+            type_ids = request.env['helpdesk.type'].search([])
+            for types in type_ids:
+                ticket_ids_1 = request.env['ticket.helpdesk'].search([
+                    ('ticket_type_id', '=', types.id),
+                    ('user_id', '=', request.env.user.id)
+                ])
+                if ticket_ids_1:
+                    context.append({
+                        'name': types.name,
+                        'data': ticket_ids_1
+                    })
+        values = {
+            'tickets': context,
+        }
+        response = http.Response(
+            template='odoo_website_helpdesk.ticket_group_by_table',
+            qcontext=values)
+        return response.render()

odoo_website_helpdesk/controllers/ticket_search.py

@@ -0,0 +1,45 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import http
+from odoo.http import request
+
+
+class TicketSearch(http.Controller):
+    @http.route(['/ticketsearch'], type='json', auth="public", website=True)
+    def ticket_search(self, **kwargs):
+        """
+        Search for tickets based on the provided search value.
+        :param search_value: The value to search for in the ticket name or subject.
+        :type search_value: str
+        :return: A JSON response containing the matching tickets.
+        :rtype: http.Response
+        """
+        search_value = kwargs.get("search_value")
+        tickets = request.env["ticket.helpdesk"].search(
+            ['|', ('name', 'ilike', search_value),
+             ('subject', 'ilike', search_value)])
+        values = {
+            'tickets': tickets,
+        }
+        response = http.Response(template='odoo_website_helpdesk.ticket_table',
+                                 qcontext=values)
+        return response.render()

odoo_website_helpdesk/controllers/website_form.py

@@ -0,0 +1,151 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+import base64
+import json
+from psycopg2 import IntegrityError
+from odoo import http, _
+from odoo.http import request
+from odoo.exceptions import ValidationError
+from odoo.addons.website.controllers.form import WebsiteForm
+
+
+class HelpdeskProduct(http.Controller):
+    """    Controller for handling helpdesk products.
+    """
+
+    @http.route('/product', auth='public', type='json')
+    def product(self):
+        prols = []
+        acc = request.env['product.template'].sudo().search([])
+        for i in acc:
+            dic = {'name': i['name'],
+                   'id': i['id']}
+            prols.append(dic)
+        return prols
+
+
+class WebsiteFormInherit(WebsiteForm):
+
+    def _handle_website_form(self, model_name, **kwargs):
+        """
+        Handle the submission of website forms.
+        :param model_name: The name of the model associated with the form.
+        :type model_name: str
+        :param kwargs: Keyword arguments containing form data.
+        :type kwargs: dict
+        :return: JSON response indicating the success or failure of form submission.
+        :rtype: str
+        """
+        customer = request.env.user.partner_id
+        lowest_stage_id = None
+        if model_name == 'ticket.helpdesk':
+            tickets = request.env['ticket.stage'].sudo().search([])
+            if tickets:
+                sequence = tickets.mapped('sequence')
+                lowest_sequence = tickets.filtered(
+                    lambda x: x.sequence == min(sequence))
+                if lowest_sequence:
+                    lowest_stage_id = lowest_sequence[0]
+            if lowest_stage_id is None:
+                return json.dumps(
+                    {'error': "No stage found with the lowest sequence."})
+            products = kwargs.get('product')
+            if products:
+                split_product = products.split(',')
+                product_list = [int(i) for i in split_product]
+                rec_val = {
+                    'customer_name': kwargs.get('customer_name'),
+                    'subject': kwargs.get('subject'),
+                    'description': kwargs.get('description'),
+                    'email': kwargs.get('email_from'),
+                    'phone': kwargs.get('phone'),
+                    'priority': kwargs.get('priority'),
+                    'product_ids': product_list,
+                    'stage_id': lowest_stage_id.id,
+                    'customer_id': customer.id,
+                    'ticket_type_id': kwargs.get('ticket_type_id'),
+                    'category_id': kwargs.get('category'),
+                }
+            else:
+                rec_val = {
+                    'customer_name': kwargs.get('customer_name'),
+                    'subject': kwargs.get('subject'),
+                    'description': kwargs.get('description'),
+                    'email': kwargs.get('email_from'),
+                    'phone': kwargs.get('phone'),
+                    'priority': kwargs.get('priority'),
+                    'stage_id': lowest_stage_id.id,
+                    'customer_id': customer.id,
+                    'ticket_type_id': kwargs.get('ticket_type_id'),
+                    'category_id': kwargs.get('category'),
+                }
+            ticket_id = request.env['ticket.helpdesk'].sudo().create(rec_val)
+            request.session['ticket_number'] = ticket_id.name
+            request.session['ticket_id'] = ticket_id.id
+            model_record = request.env['ir.model'].sudo().search(
+                [('model', '=', model_name)])
+            attachments = []
+            attachment_index = 0
+            while f"ticket_attachment[0][{attachment_index}]" in kwargs:
+                attachment_key = f"ticket_attachment[0][{attachment_index}]"
+                if attachment_key in kwargs:
+                    attachment = kwargs[attachment_key]
+                    attachments.append(attachment)
+                attachment_index += 1
+            for attachment in attachments:
+                attached_file = attachment.read()
+                request.env['ir.attachment'].sudo().create({
+                    'name': attachment.filename,
+                    'res_model': 'ticket.helpdesk',
+                    'res_id': ticket_id.id,
+                    'type': 'binary',
+                    'datas': base64.encodebytes(attached_file),
+                })
+            request.session['form_builder_model_model'] = model_record.model
+            request.session['form_builder_model'] = model_record.name
+            request.session['form_builder_id'] = ticket_id.id
+            return json.dumps({'id': ticket_id.id})
+        else:
+            model_record = request.env['ir.model'].sudo().search(
+                [('model', '=', model_name)])
+            if not model_record:
+                return json.dumps(
+                    {'error': _("The form's specified model does not exist")})
+            try:
+                data = self.extract_data(model_record, request.params)
+            except ValidationError as e:
+                return json.dumps({'error_fields': e.args[0]})
+            try:
+                id_record = self.insert_record(request, model_record,
+                                               data['record'], data['custom'],
+                                               data.get('meta'))
+                if id_record:
+                    self.insert_attachment(model_record, id_record,
+                                           data['attachments'])
+                    if model_name == 'mail.mail':
+                        request.env[model_name].sudo().browse(id_record).send()
+            except IntegrityError:
+                return json.dumps(False)
+            request.session['form_builder_model_model'] = model_record.model
+            request.session['form_builder_model'] = model_record.name
+            request.session['form_builder_id'] = id_record
+            return json.dumps({'id': id_record})

odoo_website_helpdesk/controllers/website_ticket.py

@@ -0,0 +1,71 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import http
+from odoo.http import request
+
+
+class WebsiteDesk(http.Controller):
+    @http.route(['/helpdesk_ticket'], type='http', auth="public", website=True,
+                sitemap=True)
+    def helpdesk_ticket(self, **kwargs):
+        """
+        Route to display the helpdesk ticket creation form.
+        Returns:
+            http.Response: The HTTP response rendering the helpdesk ticket form.
+        """
+        types = request.env['helpdesk.type'].sudo().search([])
+        categories = request.env['helpdesk.category'].sudo().search([])
+        product = request.env['product.template'].sudo().search([])
+        values = {}
+        values.update({
+            'types': types,
+            'categories': categories,
+            'product_website': product
+        })
+        return request.render('odoo_website_helpdesk.ticket_form', values)
+
+    @http.route(['/rating/<int:ticket_id>'], type='http', auth="public",
+                website=True,
+                sitemap=True)
+    def rating(self, ticket_id):
+        """
+        Route to display the rating form for a specific ticket. Args:
+        ticket_id (int): The ID of the ticket for which the rating form is
+        displayed. Returns: http.Response: The HTTP response rendering the
+        rating form.
+        """
+        ticket = request.env['ticket.helpdesk'].browse(ticket_id)
+        data = {
+            'ticket': ticket.id,
+        }
+        return request.render('odoo_website_helpdesk.rating_form', data)
+
+    @http.route(['/rating/<int:ticket_id>/submit'], type='http', auth="user",
+                website=True, csrf=False,
+                sitemap=True)
+    def rating_backend(self, ticket_id, **post):
+        ticket = request.env['ticket.helpdesk'].browse(ticket_id)
+        ticket.write({
+            'customer_rating': post['rating'],
+            'review': post['message'],
+        })
+        return request.render('odoo_website_helpdesk.rating_thanks')

odoo_website_helpdesk/data/helpdesk_category_data.xml

@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data noupdate="1">
+        <!--        Record for a helpdesk ticket category representing internal tickets.-->
+        <record id="ticket_categories_1" model="helpdesk.category">
+            <field name="name">Internal</field>
+        </record>
+        <!--        Record for a helpdesk ticket category representing technical tickets.-->
+        <record id="ticket_categories_2" model="helpdesk.category">
+            <field name="name">Technical</field>
+        </record>
+    </data>
+</odoo>

odoo_website_helpdesk/data/helpdesk_replay_template_data.xml

@@ -0,0 +1,55 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <!--         Helpdesk Replay mail template -->
+    <record id="helpdesk_replay_email_template" model="mail.template">
+        <field name="name">Helpdesk Reply Email Template</field>
+        <field name="model_id"
+               ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+        <field name="auto_delete" eval="True"/>
+        <field name="subject">{{ object.name }} Replay</field>
+        <field name="body_html" type="html">
+            <div class="container">
+                <h4 style="text-align:center">Helpdesk Replay</h4>
+                <div style="min-height:30vh;">message........</div>
+                <t t-set="base_url"
+                   t-value="request.env['ir.config_parameter'].sudo().get_param('web.base.url')"/>
+                <h6>
+                    <a t-attf-href="{{base_url}}/my/tickets/{{object.id}}"
+                       class="btn btn-primary">View Ticket
+                    </a>
+                </h6>
+                <table class="table table-light" width="100%">
+                    <tbody>
+                        <tr>
+                            <th>Name</th>
+                            <td>
+                                <t t-if="object.assigned_user_id">
+                                    <t t-esc="object.assigned_user_id.name"/>
+                                </t>
+                                <t t-else="">username</t>
+                                <t t-esc="base_url"/>
+                            </td>
+                        </tr>
+                        <tr>
+                            <th>Team name</th>
+                            <td>
+                                <t t-if="object.team_id">
+                                    <t t-esc="object.team_id.name"/>
+                                </t>
+                                <t t-else="">Team name</t>
+                            </td>
+                        </tr>
+                        <tr>
+                            <th>Replied On</th>
+                            <td>
+                                <t t-set="date"
+                                   t-value="(datetime.date.today())"/>
+                                <t t-esc="date"/>
+                            </td>
+                        </tr>
+                    </tbody>
+                </table>
+            </div>
+        </field>
+    </record>
+</odoo>

odoo_website_helpdesk/data/helpdesk_type_data.xml

@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data noupdate="1">
+        <!--    Record for a helpdesk ticket type representing a general question.-->
+        <record id="ticket_type_1" model="helpdesk.type">
+            <field name="name">Question</field>
+        </record>
+        <!--     Record for a helpdesk ticket type representing an issue.-->
+        <record id="ticket_type_2" model="helpdesk.type">
+            <field name="name">Issue</field>
+        </record>
+        <!--        Record for a helpdesk ticket type representing a repair request.-->
+        <record id="ticket_type_3" model="helpdesk.type">
+            <field name="name">Repair</field>
+        </record>
+        <!--        Record for a helpdesk ticket type representing a maintenance request.-->
+        <record id="ticket_type_4" model="helpdesk.type">
+            <field name="name">Maintenance</field>
+        </record>
+    </data>
+</odoo>

odoo_website_helpdesk/data/ir_cron_data.xml

@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <data noupdate="1">
+<!--        Scheduled task (cron job) for automatically closing tickets-->
+            <record id="auto_close_ticket" model="ir.cron">
+            <field name="name">Auto Close Ticket</field>
+            <field name="model_id" ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="state">code</field>
+            <field name="code">model.auto_close_ticket()</field>
+            <field name="user_id" ref="base.user_root"/>
+            <field name="interval_number">1</field>
+            <field name="interval_type">days</field>
+            <field name="numbercall">-1</field>
+        </record>
+    </data>
+</odoo>

odoo_website_helpdesk/data/ir_sequence_data.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <data noupdate="1">
+        <!-- Define a sequence for help tickets -->
+        <record id="sequence_help_ticket_seq" model="ir.sequence">
+            <field name="name">Helpdesk</field>
+            <field name="code">ticket.helpdesk</field>
+            <field name="prefix">TKT</field>
+            <field name="padding">5</field>
+            <field eval="1" name="number_increment"/>
+            <field eval="False" name="company_id"/>
+        </record>
+        <!-- Define a sequence for help ticket invoices -->
+        <record id="sequence_help_ticket_inv_seq" model="ir.sequence">
+            <field name="name">Helpdesk Invoice</field>
+            <field name="code">ticket.invoice</field>
+            <field name="prefix">INV/TKT/%(year)s/</field>
+            <field name="padding">3</field>
+            <field eval="1" name="number_increment"/>
+            <field eval="False" name="company_id"/>
+        </record>
+    </data>
+</odoo>

odoo_website_helpdesk/data/mail_template_data.xml

@@ -0,0 +1,213 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <data noupdate="1">
+        <!--    Mail Template for notifying customers about the creation of a ticket.-->
+        <record id="ticket_created" model="mail.template">
+            <field name="name">Create Ticket</field>
+            <field name="model_id" ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="auto_delete" eval="True"/>
+            <field name="email_to">{{object.customer_id.email}}</field>
+            <field name="subject">Ticket Created</field>
+            <field name="body_html" type="html">
+                <p>
+                    Dear
+                    <t t-out="object.customer_id.name"/>
+                    <br/>
+                    Your Ticket
+                    <t t-out="object.name"/>
+                    is Created and Assigned. Kindly Wait while we're resolving your Query
+                    <br/>
+                    <br/>
+                    Thanks.
+                </p>
+            </field>
+        </record>
+        <!--  Mail Template for notifying customers about the closure of a ticket and prompting them for feedback.-->
+        <record id="helpdesk_rating" model="mail.template">
+            <field name="name">Close Ticket And Feedback</field>
+            <field name="model_id"
+                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="auto_delete" eval="True"/>
+            <field name="email_to">{{object.customer_id.email}}</field>
+            <field name="subject">Ticket Closed</field>
+            <field name="body_html" type="html">
+                <p>
+                    Dear
+                    <t t-out="object.customer_id.name"/>
+                    Your Ticket
+                    <t t-out="object.name"/>
+                    Is Closed
+                    <br/>
+                    <button class="btn btn-info" role="button"
+                            style="border:1px solid black;background-color:purple;padding-x:20px;padding-y:15px;border-radius:10px; width:120px;">
+                        <a t-attf-href="/rating/{{object.id}}"
+                           style="text-decoration:none;color:white;font-weight:bold;font-size:18px;">
+                            Rate Now
+                        </a>
+                    </button>
+                    <br/>
+                    <br/>
+                    Thanks.
+                </p>
+
+            </field>
+        </record>
+        <!--        Mail Template for notifying customers about the reopening of a ticket.-->
+        <record id="ticket_reopened" model="mail.template">
+            <field name="name">Reopened Ticket</field>
+            <field name="model_id"
+                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="auto_delete" eval="True"/>
+            <field name="email_to">{{object.customer_id.email}}</field>
+            <field name="subject">Ticket Reopened</field>
+            <field name="body_html" type="html">
+                <p>
+                    Dear
+                    <t t-out="object.customer_id.name"/>
+                    <br/>
+                    Your Ticket
+                    <t t-out="object.name"/>
+                    is Reopened
+                    <br/>
+                    <br/>
+                    Thanks.
+                </p>
+            </field>
+        </record>
+        <!-- Mail Template for notifying customers about the approval and resolution of a ticket.-->
+        <record id="ticket_approved" model="mail.template">
+            <field name="name">Approve Ticket</field>
+            <field name="model_id"
+                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="auto_delete" eval="True"/>
+            <field name="email_to">{{object.customer_id.email}}</field>
+            <field name="subject">Ticket Solved</field>
+            <field name="body_html" type="html">
+                <p>
+                    Dear
+                    <t t-out="object.customer_id.name"/>
+                    <br/>
+                    i think your Problem is Solved.
+                    Your Ticket
+                    <t t-out="object.name"/>
+                    is Done
+                    <br/>
+                    <br/>
+                    Thanks.
+                </p>
+            </field>
+        </record>
+        <!--    An email template for notifying customers about the cancellation-->
+        <!--    of a ticket.-->
+        <record id="ticket_canceled" model="mail.template">
+            <field name="name">Cancel Ticket</field>
+            <field name="model_id"
+                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="auto_delete" eval="True"/>
+            <field name="email_to">{{object.customer_id.email}}</field>
+            <field name="subject">Ticket Canceled</field>
+            <field name="body_html" type="html">
+                <p>
+                    Dear
+                    <t t-out="object.customer_id.name"/>
+                    <br/>
+                    Your Ticket
+                    <t t-out="object.name"/>
+                    is Canceled Due to Some Reasons
+                    <br/>
+                    <br/>
+                    Thanks.
+                </p>
+            </field>
+        </record>
+        <!--            This XML record defines an email template for notifying the team head about the assignment of a ticket.-->
+        <!--    The template is associated with the "mail.template" model and is designed to be triggered when a ticket-->
+        <!--    is assigned to a specific team.-->
+        <record id="odoo_website_helpdesk_assign"
+                model="mail.template">
+            <field name="name">Ticket Assign</field>
+            <field name="email_from"/>
+            <field name="email_to"/>
+            <field name="subject"/>
+            <field name="model_id"
+                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="body_html" type="html">
+                <div style="margin: 0px; padding: 0px;">
+                    <p>Dear,
+                        <t t-esc="object.team_head_id.name"/>
+                    </p>
+                    <p>Your team has been given the ticket [<t t-esc="object.name"/>] kindly complete your work
+                        carefully.
+                    </p>
+                    <br/>
+                    <h2>Details</h2>
+                    <p>Subject :
+                        <t t-esc="object.subject"/>
+                    </p>
+                    <p>Customer :
+                        <t t-esc="object.customer_id.name"/>
+                    </p>
+                    <p>Description :
+                        <t t-esc="object.description"/>
+                    </p>
+                    <br/>
+                    <p>Best regards</p>
+                </div>
+            </field>
+        </record>
+        <!--        An email template for notifying an assigned user about the assignment of a ticket.-->
+        <record id="odoo_website_helpdesk_assign_user"
+                model="mail.template">
+            <field name="name">Ticket Assign to User</field>
+            <field name="email_from"/>
+            <field name="email_to"/>
+            <field name="subject"/>
+            <field name="model_id"
+                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="body_html" type="html">
+                <div style="margin: 0px; padding: 0px;">
+                    <p>Dear,
+                        <t t-esc="object.assigned_user_id.name"/>
+                    </p>
+                    <p>Ticket [<t t-esc="object.name"/>] Assign to you , kindly complete your work carefully.
+                    </p>
+                    <br/>
+                    <h2>Details</h2>
+                    <p>Subject :
+                        <t t-esc="object.subject"/>
+                    </p>
+                    <p>Customer :
+                        <t t-esc="object.customer_id.name"/>
+                    </p>
+                    <p>Description :
+                        <t t-esc="object.description"/>
+                    </p>
+                    <br/>
+                    <p>Best regards</p>
+                </div>
+            </field>
+        </record>
+        <!--            This record defines an email template for notifying a customer about the assignment of a helpdesk ticket to a user.-->
+        <record id="odoo_website_helpdesk_to_customer"
+                model="mail.template">
+            <field name="name">Mail To Customer Assign to User</field>
+            <field name="email_from"/>
+            <field name="email_to"/>
+            <field name="subject"/>
+            <field name="model_id"
+                   ref="odoo_website_helpdesk.model_ticket_helpdesk"/>
+            <field name="body_html" type="html">
+                <div style="margin: 0px; padding: 0px;">
+                    <p>Dear,
+                        <t t-esc="object.customer_id.name"/>
+                    </p>
+                    <p>Ticket [<t t-esc="object.name"/>] successfully assigned to "<t
+                            t-esc="object.assigned_user_id.name"/>".
+                    </p>
+                    <br/>
+                    <p>Best regards</p>
+                </div>
+            </field>
+        </record>
+    </data>
+</odoo>

odoo_website_helpdesk/data/ticket_stage_data.xml

@@ -0,0 +1,39 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data noupdate="1">
+        <!-- Project Stages -->
+        <!--    - stage_inbox: Initial stage where tickets are received.-->
+        <record id="stage_inbox" model="ticket.stage">
+            <field name="sequence">10</field>
+            <field name="name">Inbox</field>
+        </record>
+        <!--    - stage_draft: Tickets in the drafting phase.-->
+        <record id="stage_draft" model="ticket.stage">
+            <field name="sequence">15</field>
+            <field name="name">Draft</field>
+        </record>
+        <!--    - stage_done: Final stage indicating completion.-->
+        <record id="stage_done" model="ticket.stage">
+            <field name="sequence">25</field>
+            <field name="name">Done</field>
+        </record>
+        <!--    - stage_in_progress: Tickets actively being worked on.-->
+        <record id="stage_in_progress" model="ticket.stage">
+            <field name="sequence">20</field>
+            <field name="starting_stage" eval="True"/>
+            <field name="name">In Progress</field>
+        </record>
+        <!--    - stage_closed: Closing stage for resolved tickets.-->
+        <record id="stage_closed" model="ticket.stage">
+            <field name="sequence">30</field>
+            <field name="closing_stage">True</field>
+            <field name="name">Closed</field>
+        </record>
+        <!--    - stage_canceled: Stage for canceled or invalidated tickets.-->
+        <record id="stage_canceled" model="ticket.stage">
+            <field name="sequence">35</field>
+            <field name="cancel_stage">True</field>
+            <field name="name">Canceled</field>
+        </record>
+    </data>
+</odoo>

odoo_website_helpdesk/doc/RELEASE_NOTES.md

@@ -0,0 +1,7 @@
+## Module <odoo_website_helpdesk>
+
+#### 18.07.2024
+#### Version 17.0.1.0.0
+#### ADD
+
+- Initial commit for Website Helpdesk Support Ticket Management

odoo_website_helpdesk/models/__init__.py

@@ -0,0 +1,34 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from . import account_move
+from . import helpdesk_category
+from . import helpdesk_tag
+from . import helpdesk_type
+from . import mail_compose_message
+from . import merge_ticket
+from . import project_task
+from . import res_config_settings
+from . import support_ticket
+from . import team_helpdesk
+from . import ticket_helpdesk
+from . import ticket_stage
+from . import website_menu

odoo_website_helpdesk/models/account_move.py

@@ -0,0 +1,30 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import fields, models
+
+
+class AccountMove(models.Model):
+    """Inheriting the account.move model"""
+    _inherit = 'account.move'
+
+    ticket_id = fields.Many2one('ticket.helpdesk',
+                                string='Ticket', help='ID of the ticket.')

odoo_website_helpdesk/models/helpdesk_category.py

@@ -0,0 +1,32 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya B (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from odoo import fields, models
+
+
+class HelpdeskCategory(models.Model):
+    """Category Model"""
+    _name = 'helpdesk.category'
+    _description = 'Categories'
+
+    name = fields.Char('Name', help='Category name of the helpdesk')
+    sequence = fields.Integer('Sequence', default=0,
+                              help='Sequence of the helpdesk category')

odoo_website_helpdesk/models/helpdesk_tag.py

@@ -0,0 +1,30 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import fields, models
+
+
+class HelpdeskTag(models.Model):
+    """Helpdesk tags"""
+    _name = 'helpdesk.tag'
+    _description = 'Helpdesk Tags'
+
+    name = fields.Char(string='Tag', help='Tag name of the helpdesk.')

odoo_website_helpdesk/models/helpdesk_type.py

@@ -0,0 +1,30 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import fields, models
+
+
+class HelpdeskType(models.Model):
+    """Helpdesk type """
+    _name = 'helpdesk.type'
+    _description = 'Helpdesk Type'
+
+    name = fields.Char(string='Type', help='Types of help desk.')

odoo_website_helpdesk/models/mail_compose_message.py

@@ -0,0 +1,42 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import fields, models
+
+
+class MailComposeMessage(models.TransientModel):
+    """Inheriting the Mail compose message"""
+    _inherit = 'mail.compose.message'
+
+    def _action_send_mail(self, auto_commit=False):
+        """Send mail function"""
+        if self.model == 'ticket.helpdesk':
+            try:
+                res_ids_list = eval(self.res_ids)
+                if not isinstance(res_ids_list, list):
+                    raise ValueError("Invalid format for res_ids")
+            except Exception as e:
+                raise ValueError(
+                    "Error converting res_ids to list: {}".format(e))
+            ticket_ids = self.env['ticket.helpdesk'].browse(res_ids_list)
+            ticket_ids.replied_date = fields.Date.today()
+        return super(MailComposeMessage, self)._action_send_mail(
+            auto_commit=auto_commit)

odoo_website_helpdesk/models/merge_ticket.py

@@ -0,0 +1,111 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import api, fields, models
+
+
+class MergeTicket(models.Model):
+    """Tickets merging class"""
+    _name = 'merge.ticket'
+    _description = 'Merging the selected tickets'
+    _rec_name = 'support_ticket_id'
+
+    user_id = fields.Many2one('res.partner',
+                              string='Responsible User',
+                              help='User name of responsible person.',
+                              default=lambda self: self.env.user.partner_id.id)
+    support_team_id = fields.Many2one('team.helpdesk',
+                                      string='Support Team',
+                                      help='Name of the support team.')
+    customer_id = fields.Many2one('res.partner', string='Customer',
+                                  help='Name of the Customer ')
+    support_ticket_id = fields.Many2one('ticket.helpdesk',
+                                        string='Support Ticket',
+                                        help="Name of the support ticket")
+    new_ticket = fields.Boolean(string='Create New Ticket ?',
+                                help='Creating new tickets or not.',
+                                default=False)
+    subject = fields.Char(string='Subject', help='Enter the New Ticket Subject')
+    merge_reason = fields.Char(string='Merge Reason',
+                               help='Reason for Merging the tickets. ')
+    support_ticket_ids = fields.One2many('support.ticket',
+                                         'support_ticket_id',
+                                         string='Support Tickets',
+                                         help='Merged tickets')
+    active = fields.Boolean(string='Disable Record', help='Disable Record',
+                            default=True)
+
+    def default_get(self, fields_list):
+        """Override the default_get method to provide default values for fields
+        when creating a new record."""
+        defaults = super(MergeTicket, self).default_get(fields_list)
+        active_ids = self._context.get('active_ids', [])
+        selected_tickets = self.env['ticket.helpdesk'].browse(active_ids)
+        customer_ids = selected_tickets.mapped('customer_id')
+        subjects = selected_tickets.mapped('subject')
+        display_names = selected_tickets.mapped('display_name')
+        helpdesk_team = selected_tickets.mapped('team_id')
+        descriptions = selected_tickets.mapped('description')
+        if len(customer_ids):
+            defaults.update({
+                'customer_id': customer_ids[0].id,
+                'support_team_id': helpdesk_team,
+                'support_ticket_ids': [(0, 0, {
+                    'subject': subject,
+                    'display_name': display_name,
+                    'description': description,
+                }) for subject, display_name, description in
+                                       zip(subjects, display_names,
+                                           descriptions)]
+            })
+        return defaults
+
+    def action_merge_ticket(self):
+        """Merging the tickets or creating new tickets"""
+        if self.new_ticket:
+            description = "\n\n".join(
+                f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}"
+                for ticket in self.support_ticket_ids
+            )
+            self.env['ticket.helpdesk'].create({
+                'subject': self.subject,
+                'description': description,
+                'customer_id': self.customer_id.id,
+                'team_id': self.support_team_id.id,
+            })
+        else:
+            if len(self.support_ticket_ids):
+                description = "\n\n".join(
+                    f"{ticket.subject}\n{'-' * len(ticket.subject)}\n{ticket.description}"
+                    for ticket in self.support_ticket_ids
+                )
+                self.support_ticket_id.write({
+                    'description': description,
+                    'merge_ticket_invisible': True,
+                    'merge_count': len(self.support_ticket_ids),
+                })
+
+    @api.onchange('support_ticket_id')
+    def _onchange_support_ticket_id(self):
+        """Onchange function to add the support ticket id."""
+        self.support_ticket_ids.write({
+            'merged_ticket': self.support_ticket_id
+        })

odoo_website_helpdesk/models/project_task.py

@@ -0,0 +1,32 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import fields, models
+
+
+class ProjectTask(models.Model):
+    """Inheriting the project task"""
+    _inherit = 'project.task'
+
+    ticket_id = fields.Many2one('ticket.helpdesk', string='Ticket',
+                                help='ID of the ticket .')
+    ticket_billed = fields.Boolean('Billed', default=False,
+                                   help='Billed Tickets')

odoo_website_helpdesk/models/res_config_settings.py

@@ -0,0 +1,94 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import api, fields, models
+
+
+class ResConfigSettings(models.TransientModel):
+    """Inheriting the res config settings model"""
+    _inherit = 'res.config.settings'
+
+    show_create_task = fields.Boolean(string="Create Tasks",
+                                      config_parameter='odoo_website_helpdesk.show_create_task',
+                                      help='Enable this option to allow users'
+                                           'to create tasks directly from the '
+                                           'helpdesk module. When activated, users '
+                                           'will have the ability to generate and '
+                                           'assign tasks as part of their workflow '
+                                           'within the helpdesk interface.')
+    show_category = fields.Boolean(string="Category",
+                                   config_parameter='odoo_website_helpdesk.show_category',
+                                   help='Enable this option to display the '
+                                        'category field in the helpdesk tickets. '
+                                        'This can be useful for organizing and '
+                                        'filtering tickets based on their category.',
+                                   implied_group='odoo_website_helpdesk.group_show_category')
+    product_website = fields.Boolean(string="Product On Website",
+                                     config_parameter='odoo_website_helpdesk.product_website',
+                                     help='Product on website')
+    auto_close_ticket = fields.Boolean(string="Auto Close Ticket",
+                                       config_parameter='odoo_website_helpdesk.auto_close_ticket',
+                                       help='Auto Close ticket')
+    no_of_days = fields.Integer(string="No Of Days",
+                                config_parameter='odoo_website_helpdesk.no_of_days',
+                                help='No of Days')
+    closed_stage_id = fields.Many2one(
+        'ticket.stage', string='Closing stage',
+        help='Closing Stage of the ticket.',
+        config_parameter='odoo_website_helpdesk.closed_stage_id')
+
+    reply_template_id = fields.Many2one('mail.template',
+                                        domain="[('model', '=', 'ticket.helpdesk')]",
+                                        config_parameter='odoo_website_helpdesk.reply_template_id',
+                                        help='Reply Template of the helpdesk'
+                                             ' ticket.')
+    helpdesk_menu_show = fields.Boolean('Helpdesk Menu',
+                                        config_parameter=
+                                        'odoo_website_helpdesk.helpdesk_menu_show',
+                                        help='Helpdesk menu')
+
+    @api.onchange('closed_stage_id')
+    def _onchange_closed_stage_id(self):
+        """Closing stage function"""
+        if self.closed_stage_id:
+            stage = self.closed_stage_id.id
+            in_stage = self.env['ticket.stage'].search([('id', '=', stage)])
+            not_in_stage = self.env['ticket.stage'].search(
+                [('id', '!=', stage)])
+            in_stage.closing_stage = True
+            for each in not_in_stage:
+                each.closing_stage = False
+
+    @api.constrains('show_category')
+    def _constrains_show_category_subcategory(self):
+        """Show category and the sub category"""
+        if self.show_category:
+            group_cat = self.env.ref(
+                'odoo_website_helpdesk.group_show_category')
+            group_cat.write({
+                'users': [(4, self.env.user.id)]
+            })
+        else:
+            group_cat = self.env.ref(
+                'odoo_website_helpdesk.group_show_category')
+            group_cat.write({
+                'users': [(5, False)]
+            })

odoo_website_helpdesk/models/support_ticket.py

@@ -0,0 +1,40 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import fields, models
+
+
+class SupportTicket(models.Model):
+    """Creating onetoMany model"""
+    _name = 'support.ticket'
+    _description = 'Support Tickets'
+
+    subject = fields.Char(string='Subject', help='Subject of the merged '
+                                                 'tickets.')
+    display_name = fields.Char(string='Display Name',
+                               help='Display name of the merged tickets.')
+    description = fields.Char(string='Description',
+                              help='Description of the tickets.')
+    support_ticket_id = fields.Many2one('merge.ticket',
+                                        string='Support Tickets',
+                                        help='Support tickets')
+    merged_ticket = fields.Integer(string='Merged Ticket ID',
+                                   help='Storing merged ticket id')

odoo_website_helpdesk/models/team_helpdesk.py

@@ -0,0 +1,59 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya Babu (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import api, fields, models
+
+
+class TeamHelpDesk(models.Model):
+    """Helpdesk team"""
+    _name = 'team.helpdesk'
+    _description = 'Helpdesk Team'
+
+    name = fields.Char('Name', help='Helpdesk Team Name')
+    team_lead_id = fields.Many2one('res.users', string='Team Leader',
+                                   help='Team Leader Name',
+                                   domain=lambda self: [
+                                       ('groups_id', 'in', self.env.ref(
+                                           'odoo_website_helpdesk.helpdesk_team_leader').id)])
+    member_ids = fields.Many2many('res.users', string='Members',
+                                  help='Team Members',
+                                  domain=lambda self: [
+                                      ('groups_id', 'in', self.env.ref(
+                                          'odoo_website_helpdesk.helpdesk_user').id)])
+    email = fields.Char('Email', help='Email of the team member.')
+    project_id = fields.Many2one('project.project',
+                                 string='Project',
+                                 help='Projects related helpdesk team.')
+    create_task = fields.Boolean(string="Create Task",
+                                 help="Task created or not")
+
+    @api.onchange('team_lead_id')
+    def _onchange_team_lead_id(self):
+        """Members selection function"""
+        fetch_members = self.env['res.users'].search([])
+        filtered_members = fetch_members.filtered(
+            lambda x: x.id != self.team_lead_id.id)
+        return {'domain': {'member_ids':
+                               [('id', '=', filtered_members.ids), (
+                                   'groups_id', 'in',
+                                   self.env.ref('base.group_user').id),
+                                ('groups_id', 'not in', self.env.ref(
+                                    'odoo_website_helpdesk.helpdesk_team_leader').id)]}}

odoo_website_helpdesk/models/ticket_helpdesk.py

@@ -0,0 +1,391 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya B (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+import logging
+from odoo import api, fields, models, _
+from odoo.exceptions import UserError
+from odoo.exceptions import ValidationError
+
+_logger = logging.getLogger(__name__)
+
+PRIORITIES = [
+    ('0', 'Very Low'),
+    ('1', 'Low'),
+    ('2', 'Normal'),
+    ('3', 'High'),
+    ('4', 'Very High'),
+]
+RATING = [
+    ('0', 'Very Low'),
+    ('1', 'Low'),
+    ('2', 'Normal'),
+    ('3', 'High'),
+    ('4', 'Very High'),
+    ('5', 'Extreme High')
+]
+
+
+class TicketHelpDesk(models.Model):
+    """Help_ticket model"""
+    _name = 'ticket.helpdesk'
+    _description = 'Helpdesk Ticket'
+    _inherit = ['mail.thread', 'mail.activity.mixin']
+
+    def _default_show_create_task(self):
+        """Task creation"""
+        return self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_website_helpdesk.show_create_task')
+
+    def _default_show_category(self):
+        """Show category default"""
+        return self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_website_helpdesk.show_category')
+
+    name = fields.Char('Name', default=lambda self: self.env['ir.sequence'].
+                       next_by_code('ticket.helpdesk') or _('New'),
+                       help='Ticket Name')
+    customer_id = fields.Many2one('res.partner',
+                                  string='Customer Name',
+                                  help='Customer Name')
+    customer_name = fields.Char('Customer Name', help='Customer Name')
+    subject = fields.Text('Subject', required=True,
+                          help='Subject of the Ticket')
+    description = fields.Text('Description', required=True,
+                              help='Description')
+    email = fields.Char('Email', help='Email')
+    phone = fields.Char('Phone', help='Contact Number')
+    team_id = fields.Many2one('team.helpdesk', string='Helpdesk Team',
+                              help='Helpdesk Team Name')
+    product_ids = fields.Many2many('product.template',
+                                   string='Product',
+                                   help='Product Name')
+    project_id = fields.Many2one('project.project',
+                                 string='Project',
+                                 readonly=False,
+                                 related='team_id.project_id',
+                                 store=True,
+                                 help='Project Name')
+    priority = fields.Selection(PRIORITIES, default='1', help='Priority of the'
+                                                              ' Ticket')
+    stage_id = fields.Many2one('ticket.stage', string='Stage',
+                               default=lambda self: self.env[
+                                   'ticket.stage'].search(
+                                   [('name', '=', 'Draft')], limit=1).id,
+                               tracking=True,
+                               group_expand='_read_group_stage_ids',
+                               help='Stages')
+    user_id = fields.Many2one('res.users',
+                              default=lambda self: self.env.user,
+                              check_company=True,
+                              index=True, tracking=True,
+                              help='Login User', string='User')
+    cost = fields.Float('Cost per hour', help='Cost Per Unit')
+    service_product_id = fields.Many2one('product.product',
+                                         string='Service Product',
+                                         help='Service Product',
+                                         domain=[
+                                             ('detailed_type', '=', 'service')])
+    create_date = fields.Datetime('Creation Date', help='Created date')
+    start_date = fields.Datetime('Start Date', help='Start Date')
+    end_date = fields.Datetime('End Date', help='End Date')
+    public_ticket = fields.Boolean(string="Public Ticket",
+                                   help='Public Ticket')
+    invoice_ids = fields.Many2many('account.move',
+                                   string='Invoices',
+                                   help='Invoicing id'
+                                   )
+    task_ids = fields.Many2many('project.task',
+                                string='Tasks',
+                                help='Task id')
+    color = fields.Integer(string="Color", help='Color')
+    replied_date = fields.Datetime('Replied date', help='Replied Date')
+    last_update_date = fields.Datetime('Last Update Date',
+                                       help='Last Update Date')
+    ticket_type_id = fields.Many2one('helpdesk.type',
+                                     string='Ticket Type', help='Ticket Type')
+    team_head_id = fields.Many2one('res.users', string='Team Leader',
+                                   compute='_compute_team_head_id',
+                                   help='Team Leader Name')
+    assigned_user_id = fields.Many2one('res.users', string='Assigned User',
+                                       domain=lambda self: [('groups_id', 'in',
+                                                             self.env.ref(
+                                                                 'odoo_website_helpdesk.helpdesk_user').id)],
+                                       help='Assigned User Name')
+    category_id = fields.Many2one('helpdesk.category', string='Category',
+                                  help='Category')
+    tags_ids = fields.Many2many('helpdesk.tag', help='Tags', string='Tags')
+    assign_user = fields.Boolean(default=False, help='Assign User',
+                                 string='Assign User')
+    attachment_ids = fields.One2many('ir.attachment', 'res_id',
+                                     help='Attachment Line',
+                                     string='Attachments')
+    merge_ticket_invisible = fields.Boolean(string='Merge Ticket',
+                                            help='Merge Ticket Invisible or '
+                                                 'Not', default=False)
+    merge_count = fields.Integer(string='Merge Count', help='Merged Tickets '
+                                                            'Count')
+    active = fields.Boolean(default=True, help='Active', string='Active')
+
+    show_create_task = fields.Boolean(string="Show Create Task",
+                                      help='Show created task or not',
+                                      default=_default_show_create_task,
+                                      compute='_compute_show_create_task')
+    create_task = fields.Boolean(string="Create Task", readonly=False,
+                                 help='Create task or not',
+                                 related='team_id.create_task', store=True)
+    billable = fields.Boolean(string="Billable", default=False,
+                              help='Is billable or not', )
+    show_category = fields.Boolean(default=_default_show_category,
+                                   string="Show Category",
+                                   help='Show category or not',
+                                   compute='_compute_show_category')
+    customer_rating = fields.Selection(RATING, default='0', readonly=True)
+    review = fields.Char('Review', readonly=True, help='Ticket review')
+    kanban_state = fields.Selection([
+        ('normal', 'Ready'),
+        ('done', 'In Progress'),
+        ('blocked', 'Blocked'), ], default='normal')
+
+    @api.onchange('team_id', 'team_head_id')
+    def _onchange_team_id(self):
+        """Changing the team leader when selecting the team"""
+        li = self.team_id.member_ids.mapped(id)
+        return {'domain': {'assigned_user_id': [('id', 'in', li)]}}
+
+    @api.depends('team_id')
+    def _compute_team_head_id(self):
+        """Compute the team head function"""
+        self.team_head_id = self.team_id.team_lead_id.id
+
+    @api.onchange('stage_id')
+    def _onchange_stage_id(self):
+        """Sending mail to the user function"""
+        rec_id = self._origin.id
+        data = self.env['ticket.helpdesk'].search([('id', '=', rec_id)])
+        data.last_update_date = fields.Datetime.now()
+        if self.stage_id.starting_stage:
+            data.start_date = fields.Datetime.now()
+        if self.stage_id.closing_stage or self.stage_id.cancel_stage:
+            data.end_date = fields.Datetime.now()
+        if self.stage_id.template_id:
+            mail_template = self.stage_id.template_id
+            mail_template.send_mail(self._origin.id, force_send=True)
+
+    def assign_to_teamleader(self):
+        """Assigning team leader function"""
+        if self.team_id:
+            self.team_head_id = self.team_id.team_lead_id.id
+            mail_template = self.env.ref(
+                'odoo_website_helpdesk.odoo_website_helpdesk_assign')
+            mail_template.sudo().write({
+                'email_to': self.team_head_id.email,
+                'subject': self.name
+            })
+            mail_template.sudo().send_mail(self.id, force_send=True)
+        else:
+            raise ValidationError("Please choose a Helpdesk Team")
+
+    def _compute_show_category(self):
+        """Compute show category"""
+        show_category = self._default_show_category()
+        for rec in self:
+            rec.show_category = show_category
+
+    def _compute_show_create_task(self):
+        """Compute the created task"""
+        show_create_task = self._default_show_create_task()
+        for record in self:
+            record.show_create_task = show_create_task
+
+    def auto_close_ticket(self):
+        """Automatically closing the ticket"""
+        auto_close = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_website_helpdesk.auto_close_ticket')
+        if auto_close:
+            no_of_days = self.env['ir.config_parameter'].sudo().get_param(
+                'odoo_website_helpdesk.no_of_days')
+            records = self.env['ticket.helpdesk'].search([])
+            for rec in records:
+                days = (fields.Datetime.today() - rec.create_date).days
+                if days >= int(no_of_days):
+                    close_stage_id = self.env['ticket.stage'].search(
+                        [('closing_stage', '=', True)])
+                    if close_stage_id:
+                        rec.stage_id = close_stage_id
+
+    def default_stage_id(self):
+        """Method to return the default stage"""
+        return self.env['ticket.stage'].search(
+            [('name', '=', 'Draft')], limit=1).id
+
+    @api.model
+    def _read_group_stage_ids(self, stages, domain, order):
+        """
+        return the stages to stage_ids
+        """
+        stage_ids = self.env['ticket.stage'].search([])
+        return stage_ids
+
+    @api.model_create_multi
+    def create(self, vals_list):
+        """Create function"""
+        for vals in vals_list:
+            if vals.get('name', _('New')) == _('New'):
+                vals['name'] = self.env['ir.sequence'].next_by_code(
+                    'ticket.helpdesk')
+        return super(TicketHelpDesk, self).create(vals_list)
+
+    def write(self, vals):
+        """Write function"""
+        result = super(TicketHelpDesk, self).write(vals)
+        return result
+
+    def action_create_invoice(self):
+        """Create Invoice based on the ticket"""
+        tasks = self.env['project.task'].search(
+            [('project_id', '=', self.project_id.id),
+             ('ticket_id', '=', self.id)]).filtered(
+            lambda line: not line.ticket_billed)
+        if not tasks:
+            raise UserError('No Tasks to Bill')
+        total = sum(x.effective_hours for x in tasks if
+                     x.effective_hours > 0 and not x.some_flag)
+        invoice_no = self.env['ir.sequence'].next_by_code(
+            'ticket.invoice')
+        self.env['account.move'].create([
+            {
+                'name': invoice_no,
+                'move_type': 'out_invoice',
+                'partner_id': self.customer_id.id,
+                'ticket_id': self.id,
+                'date': fields.Date.today(),
+                'invoice_date': fields.Date.today(),
+                'invoice_line_ids': [(0, 0,
+                                      {
+                                          'product_id': self.service_product_id.id,
+                                          'name': self.service_product_id.name,
+                                          'quantity': total,
+                                          'product_uom_id': self.service_product_id.uom_id.id,
+                                          'price_unit': self.cost,
+                                          'account_id': self.service_product_id.categ_id.property_account_income_categ_id.id,
+                                      })],
+            }, ])
+        for task in tasks:
+            task.ticket_billed = True
+        return {
+            'effect': {
+                'fadeout': 'medium',
+                'message': 'Billed Successfully!',
+                'type': 'rainbow_man',
+            }
+        }
+
+    def action_create_tasks(self):
+        """Task creation"""
+        task_id = self.env['project.task'].create({
+            'name': self.name + '-' + self.subject,
+            'project_id': self.project_id.id,
+            'company_id': self.env.company.id,
+            'ticket_id': self.id,
+        })
+        self.write({
+            'task_ids': [(4, task_id.id)]
+        })
+        return {
+            'name': 'Tasks',
+            'res_model': 'project.task',
+            'view_id': False,
+            'res_id': task_id.id,
+            'view_mode': 'form',
+            'type': 'ir.actions.act_window',
+            'target': 'new',
+        }
+
+    def action_open_tasks(self):
+        """View the Created task """
+        return {
+            'name': 'Tasks',
+            'domain': [('ticket_id', '=', self.id)],
+            'res_model': 'project.task',
+            'view_id': False,
+            'view_mode': 'tree,form',
+            'type': 'ir.actions.act_window',
+        }
+
+    def action_open_invoices(self):
+        """View the Created invoice"""
+        return {
+            'name': 'Invoice',
+            'domain': [('ticket_id', '=', self.id)],
+            'res_model': 'account.move',
+            'view_id': False,
+            'view_mode': 'tree,form',
+            'type': 'ir.actions.act_window',
+        }
+
+    def action_open_merged_tickets(self):
+        """Open the merged tickets tree view"""
+        ticket_ids = self.env['support.ticket'].search(
+            [('merged_ticket', '=', self.id)])
+        helpdesk_ticket_ids = ticket_ids.mapped('display_name')
+        help_ticket_records = self.env['ticket.helpdesk'].search(
+            [('name', 'in', helpdesk_ticket_ids)])
+        return {
+            'type': 'ir.actions.act_window',
+            'name': 'Helpdesk Ticket',
+            'view_mode': 'tree,form',
+            'res_model': 'ticket.helpdesk',
+            'domain': [('id', 'in', help_ticket_records.ids)],
+            'context': self.env.context,
+        }
+
+    def action_send_reply(self):
+        """Action to sent reply button"""
+        template_id = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_website_helpdesk.reply_template_id'
+        )
+        template_id = self.env['mail.template'].browse(int(template_id))
+        if template_id:
+            return {
+                'type': 'ir.actions.act_window',
+                'name': 'mail',
+                'res_model': 'mail.compose.message',
+                'view_mode': 'form',
+                'target': 'new',
+                'views': [[False, 'form']],
+                'context': {
+                    'default_model': 'ticket.helpdesk',
+                    'default_res_ids': self.ids,
+                    'default_template_id': template_id.id
+                }
+            }
+        return {
+            'type': 'ir.actions.act_window',
+            'name': 'mail',
+            'res_model': 'mail.compose.message',
+            'view_mode': 'form',
+            'target': 'new',
+            'views': [[False, 'form']],
+            'context': {
+                'default_model': 'ticket.helpdesk',
+                'default_res_ids': self.ids,
+            }
+        }

odoo_website_helpdesk/models/ticket_stage.py

@@ -0,0 +1,66 @@
+# -*- coding: utf-8 -*-
+##############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya B (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+##############################################################################
+from odoo import fields, models, _
+from odoo.exceptions import UserError
+
+
+class TicketStage(models.Model):
+    """Stage Ticket model """
+    _name = 'ticket.stage'
+    _description = 'Ticket Stage'
+    _order = 'sequence, id'
+    _fold_name = 'fold'
+
+    name = fields.Char('Name', help='Name of the ticket stage')
+    active = fields.Boolean(string='Active', default=True, help='Active option'
+                                                                'for ticket '
+                                                                'stage.')
+    sequence = fields.Integer(string='Sequence', default=50,
+                              help='Sequence number of the ticket stage.')
+    closing_stage = fields.Boolean('Closing Stage', default=False,
+                                   help='Closing stage of the ticket.')
+    cancel_stage = fields.Boolean('Cancel Stage', default=False,
+                                  help='Cancel stage of the ticket.')
+    starting_stage = fields.Boolean('Start Stage', default=False,
+                                    help='Starting Stage of the ticket.')
+    folded = fields.Boolean('Folded in Kanban', default=False,
+                            help='Folded Stage of the ticket.')
+    template_id = fields.Many2one('mail.template',
+                                  help='Templates', string='Template',
+                                  domain="[('model', '=', 'ticket.helpdesk')]")
+    group_ids = fields.Many2many('res.groups', help='Group', string='Groups')
+    fold = fields.Boolean(string='Fold', help='Folded option in ticket.')
+
+    def unlink(self):
+        """Unlinking Function to unlink the stage"""
+        for rec in self:
+            tickets = rec.search([])
+            sequence = tickets.mapped('sequence')
+            lowest_sequence = tickets.filtered(
+                lambda x: x.sequence == min(sequence))
+            if self.name == "Draft":
+                raise UserError(_("Cannot Delete This Stage"))
+            if rec == lowest_sequence:
+                raise UserError(_("Cannot Delete '%s'" % (rec.name)))
+            else:
+                res = super().unlink()
+                return res

odoo_website_helpdesk/models/website_menu.py

@@ -0,0 +1,39 @@
+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Dhanya B (odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from odoo import models
+
+
+class WebsiteMenu(models.Model):
+    """Inheriting the website menu"""
+    _inherit = "website.menu"
+
+    def _compute_visible(self):
+        """Compute function for to  visible the menu based on the boolean
+        field visibility"""
+        super()._compute_visible()
+        show_menu_header = self.env['ir.config_parameter'].sudo().get_param(
+            'odoo_website_helpdesk.helpdesk_menu_show')
+        for menu in self:
+            if menu.name == 'Helpdesk' and not show_menu_header:
+                menu.is_visible = False
+            if menu.name == 'Helpdesk' and show_menu_header:
+                menu.is_visible = True

odoo_website_helpdesk/report/helpdesk_ticket_report_template.xml

@@ -0,0 +1,114 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <!-- Define a Qweb template for the support ticket report -->
+    <template id="report_helpdesk_ticket">
+        <t t-call="web.html_container">
+            <t t-foreach="docs" t-as="o">
+                <t t-call="web.external_layout">
+                    <div class="page">
+                        <div style="margin-bottom: 10px;">
+                            <div class="text-center"
+                                 style="font-weight: 400 !important; font-size: 2rem !important;">
+                                <t t-esc="o.name"/>
+                                -
+                                <t t-esc="o.subject"/>
+                            </div>
+                            <br/>
+                            <table class="table table-bordered mt32">
+                                <thead>
+                                    <tr>
+                                        <th class="text-center">
+                                            <span>Customer</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Description </span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Priority </span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Products</span>
+                                        </th>
+                                    </tr>
+                                </thead>
+                                <tbody>
+                                    <tr class="text-center">
+                                        <td>
+                                            <span t-field="o.customer_id"
+                                                  t-options='{"widget": "contact", "fields": ["address", "name"], "no_marker": True}'/>
+                                        </td>
+                                        <td>
+                                            <span t-field="o.description"/>
+                                        </td>
+                                        <td>
+                                            <span t-field="o.priority"/>
+                                        </td>
+                                        <td>
+                                            <span t-field="o.product_ids"/>
+                                        </td>
+                                    </tr>
+                                </tbody>
+                            </table>
+                        </div>
+                        <t t-set="tasks"
+                           t-value="request.env['project.task'].search([('ticket_id', '=', o.id)])"/>
+                        <t t-if="tasks">
+                            <div>
+                                <h3 class="text-center">
+                                    <strong>Tasks</strong>
+                                </h3>
+                            </div>
+                            <table class="table table-bordered mt32">
+                                <thead>
+                                    <tr>
+                                        <th class="text-center">
+                                            <span>Task Name</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Analytic Account</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Assigned to</span>
+                                        </th>
+                                        <th class="text-center">
+                                            <span>Total Hours Spend</span>
+                                        </th>
+                                    </tr>
+                                </thead>
+                                <t t-foreach="tasks" t-as="task">
+                                    <tbody>
+                                        <tr class="text-center">
+                                            <td>
+                                                <span t-field="task.name"/>
+                                            </td>
+                                            <td>
+                                                <span t-field="task.analytic_account_id"/>
+                                            </td>
+                                            <td>
+                                                <span t-esc="', '.join(map(lambda x: (x.name), task.user_ids))"/>
+                                            </td>
+                                            <td>
+                                                <span t-field="task.effective_hours"/>
+                                            </td>
+                                        </tr>
+                                    </tbody>
+                                </t>
+                            </table>
+                        </t>
+                    </div>
+                </t>
+            </t>
+        </t>
+    </template>
+    <!-- Define an action for the Support Ticket report -->
+    <record id="report_ticket" model="ir.actions.report">
+        <field name="name">Support Ticket</field>
+        <field name="model">ticket.helpdesk</field>
+        <field name="report_type">qweb-pdf</field>
+        <field name="report_name">odoo_website_helpdesk.report_helpdesk_ticket</field>
+        <field name="report_file">odoo_website_helpdesk.report_helpdesk_ticket</field>
+        <field name="binding_model_id" ref="model_ticket_helpdesk"/>
+        <field name="binding_view_types"/>
+        <field name="binding_type">report</field>
+    </record>
+</odoo>

odoo_website_helpdesk/security/ir.model.access.csv

@@ -0,0 +1,24 @@
+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+
+access_help_ticket,access.ticket.helpdesk,model_ticket_helpdesk,,1,1,1,1
+
+access_help_ticket_teams_user,access.team.helpdesk,model_team_helpdesk,odoo_website_helpdesk.helpdesk_user,1,0,0,0
+access_help_ticket_teams_leader,access.team.helpdesk,model_team_helpdesk,odoo_website_helpdesk.helpdesk_team_leader,1,0,0,0
+access_help_ticket_teams_manager,access.team.helpdesk,model_team_helpdesk,odoo_website_helpdesk.helpdesk_manager,1,1,1,1
+
+access_helpdesk_tag_user,access.helpdesk.tag,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_user,1,0,0,0
+access_helpdesk_tag_leader,access.helpdesk.tag,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1
+access_helpdesk_tag_manager,access.helpdesk.tag,model_helpdesk_tag,odoo_website_helpdesk.helpdesk_manager,1,1,1,1
+
+access_help_ticket_stage_user,access.ticket.stage,model_ticket_stage,odoo_website_helpdesk.helpdesk_user,1,1,1,1
+
+access_helpdesk_type_user,access.helpdesk.type,model_helpdesk_type,odoo_website_helpdesk.helpdesk_user,1,0,0,0
+access_helpdesk_type_leader,access.helpdesk.type,model_helpdesk_type,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1
+access_helpdesk_type_manager,access.helpdesk.type,model_helpdesk_type,odoo_website_helpdesk.helpdesk_manager,1,1,1,1
+
+access_helpdesk_category_user,access_helpdesk_category,model_helpdesk_category,odoo_website_helpdesk.helpdesk_user,1,0,0,0
+access_helpdesk_category_leader,access_helpdesk_category,model_helpdesk_category,odoo_website_helpdesk.helpdesk_team_leader,1,1,1,1
+access_helpdesk_category_manager,access_helpdesk_category,model_helpdesk_category,odoo_website_helpdesk.helpdesk_manager,1,1,1,1
+
+merge_tickets,merge.ticket,model_merge_ticket,odoo_website_helpdesk.helpdesk_manager,1,1,1,1
+support_tickets,support.ticket,model_support_ticket,odoo_website_helpdesk.helpdesk_manager,1,1,1,1

odoo_website_helpdesk/security/odoo_website_helpdesk_groups.xml

@@ -0,0 +1,38 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <!-- Helpdesk Access Groups Category -->
+    <record id="module_category_helpdesk" model="ir.module.category">
+        <field name="name">Helpdesk</field>
+        <field name="description">Helpdesk Access Groups</field>
+        <field name="sequence">20</field>
+    </record>
+    <!-- Helpdesk User Group -->
+    <record id="helpdesk_user" model="res.groups">
+        <field name="name">User</field>
+        <field name="category_id" ref="odoo_website_helpdesk.module_category_helpdesk"/>
+    </record>
+    <!-- Helpdesk Team Leader Group -->
+    <record id="helpdesk_team_leader" model="res.groups">
+        <field name="name">Team Leader</field>
+        <field name="category_id" ref="odoo_website_helpdesk.module_category_helpdesk"/>
+        <field name="implied_ids" eval="[(4, ref('odoo_website_helpdesk.helpdesk_user'))]"/>
+    </record>
+    <!-- Helpdesk Manager Group -->
+    <record id="helpdesk_manager" model="res.groups">
+        <field name="name">Manager</field>
+        <field name="category_id" ref="odoo_website_helpdesk.module_category_helpdesk"/>
+        <field name="implied_ids" eval="[(4, ref('odoo_website_helpdesk.helpdesk_team_leader'))]"/>
+    </record>
+    <!-- Group Show Category -->
+    <record id="group_show_category" model="res.groups">
+        <field name="name">group_show_category</field>
+    </record>
+    <!-- Group Show Subcategory -->
+    <record id="group_show_subcategory" model="res.groups">
+        <field name="name">group_show_subcategory</field>
+    </record>
+    <!-- Default User with Helpdesk Manager Group -->
+    <record id="base.default_user" model="res.users">
+        <field name="groups_id" eval="[(4,ref('odoo_website_helpdesk.helpdesk_manager'))]"/>
+    </record>
+</odoo>

odoo_website_helpdesk/security/odoo_website_helpdesk_security.xml

@@ -0,0 +1,85 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+<!--    Record rule for team leader -->
+    <record id="help_desk_dashboard_team_leader"
+            model="ir.rule">
+        <field name="name">Record Rule for team leader</field>
+        <field name="model_id" ref="model_ticket_helpdesk"/>
+        <field name="groups"
+               eval="[(4, ref('odoo_website_helpdesk.helpdesk_team_leader'))]"/>
+        <field name="domain_force">['&amp;', ('team_head_id.id', '=', user.id), ('stage_id.group_ids.users', 'in',
+            user.id)]
+        </field>
+        <field name="perm_read" eval="True"/>
+        <field name="perm_write" eval="True"/>
+        <field name="perm_create" eval="True"/>
+        <field name="perm_unlink" eval="True"/>
+    </record>
+<!--    Record rule for manager -->
+    <record id="help_desk_dashboard_manager"
+            model="ir.rule">
+        <field name="name">Record Rule for manager</field>
+        <field name="model_id" ref="model_ticket_helpdesk"/>
+        <field name="groups"
+               eval="[(4, ref('odoo_website_helpdesk.helpdesk_manager'))]"/>
+        <field name="domain_force">[(1, '=', 1)]</field>
+        <field name="perm_read" eval="True"/>
+        <field name="perm_write" eval="True"/>
+        <field name="perm_create" eval="True"/>
+        <field name="perm_unlink" eval="True"/>
+    </record>
+<!--    Record rule for user -->
+    <record id="help_desk_dashboard_user"
+            model="ir.rule">
+        <field name="name">Record Rule for user</field>
+        <field ref="model_ticket_helpdesk" name="model_id"/>
+        <field name="groups"
+               eval="[(4, ref('odoo_website_helpdesk.helpdesk_user'))]"/>
+        <field name="domain_force">['&amp;', ('assigned_user_id', '=', user.id), ('stage_id.group_ids.users', 'in',
+            user.id)]
+        </field>
+        <field name="perm_read" eval="True"/>
+        <field name="perm_write" eval="True"/>
+        <field name="perm_create" eval="True"/>
+        <field name="perm_unlink" eval="True"/>
+    </record>
+<!--    Record rule for stages leader -->
+    <record id="help_desk_stage_rule_leader"
+            model="ir.rule">
+        <field name="name">Record Rule stages leader</field>
+        <field ref="model_ticket_stage" name="model_id"/>
+        <field name="groups"
+               eval="[(4, ref('odoo_website_helpdesk.helpdesk_team_leader'))]"/>
+        <field name="domain_force">[('group_ids.users', 'in', user.id)]</field>
+        <field name="perm_read" eval="True"/>
+        <field name="perm_write" eval="True"/>
+        <field name="perm_create" eval="True"/>
+        <field name="perm_unlink" eval="True"/>
+    </record>
+<!--    Record rule for stages manager -->
+    <record id="help_desk_stage_rule_manager"
+            model="ir.rule">
+        <field name="name">Record Rule stages manager</field>
+        <field ref="model_ticket_stage" name="model_id"/>
+        <field name="groups"
+               eval="[(4, ref('odoo_website_helpdesk.helpdesk_manager'))]"/>
+        <field name="domain_force">[(1, '=', 1)]</field>
+        <field name="perm_read" eval="True"/>
+        <field name="perm_write" eval="True"/>
+        <field name="perm_create" eval="True"/>
+        <field name="perm_unlink" eval="True"/>
+    </record>
+<!--    Record rule for stages user -->
+    <record id="help_desk_stage_rule_user"
+            model="ir.rule">
+        <field name="name">Record Rule stages user</field>
+        <field ref="model_ticket_stage" name="model_id"/>
+        <field name="groups"
+               eval="[(4, ref('odoo_website_helpdesk.helpdesk_user'))]"/>
+        <field name="domain_force">[('group_ids.users', 'in', user.id)]</field>
+        <field name="perm_read" eval="True"/>
+        <field name="perm_write" eval="True"/>
+        <field name="perm_create" eval="True"/>
+        <field name="perm_unlink" eval="True"/>
+    </record>
+</odoo>

odoo_website_helpdesk/static/description/1608951_ticket_icon.svg

@@ -0,0 +1 @@
+<?xml version="1.0" ?><svg height="1792" viewBox="0 0 1792 1792" width="1792" xmlns="http://www.w3.org/2000/svg"><path d="M1024 452l316 316-572 572-316-316zm-211 979l618-618q19-19 19-45t-19-45l-362-362q-18-18-45-18t-45 18l-618 618q-19 19-19 45t19 45l362 362q18 18 45 18t45-18zm889-637l-907 908q-37 37-90.5 37t-90.5-37l-126-126q56-56 56-136t-56-136-136-56-136 56l-125-126q-37-37-37-90.5t37-90.5l907-906q37-37 90.5-37t90.5 37l125 125q-56 56-56 136t56 136 136 56 136-56l126 125q37 37 37 90.5t-37 90.5z"/></svg>