NOV 18 : [ADD] Initial Commit 'odoo_freshdesk_connector'

odoo_freshdesk_connector/README.rst

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+.. image:: https://img.shields.io/badge/license-AGPL--3-blue.svg
+    :target: https://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+
+Odoo Freshdesk Connector
+========================
+This module helps you to connect the tickets and contacts from the odoo to freshdesk and vice versa
+
+Configuration
+=============
+* Need to install our custom module Website Helpdesk Support Ticket Management
+* Need to add the api key and domain in the settings.
+
+License
+=======
+Affero General Public License v3.0 (AGPL v3)
+(https://www.gnu.org/licenses/agpl-3.0-standalone.html)
+
+Company
+-------
+*  `Cybrosys Techno Solutions <https://cybrosys.com/>`__
+
+Credits
+_______
+Developer : (V16) Arjun S, Contact: odoo@cybrosys.com
+
+Contacts
+________
+* Mail Contact : odoo@cybrosys.com
+* Website : http://www.cybrosys.com
+
+Bug Tracker
+___________
+Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported.
+
+Maintainer
+__________
+.. image:: https://cybrosys.com/images/logo.png
+   :target: https://cybrosys.com
+This module is maintained by Cybrosys Technologies.
+
+For support and more information, please visit `Our Website <https://cybrosys.com/>`__
+
+Further information
+___________________
+HTML Description: `<static/description/index.html>`__

odoo_freshdesk_connector/__init__.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Arjun S(odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from . import models

odoo_freshdesk_connector/__manifest__.py

@@ -0,0 +1,47 @@
+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Arjun S(odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+{
+    'name': 'Odoo Freshdesk Connector',
+    'version': '16.0.1.0.0',
+    'category': 'Extra Tools',
+    'summary': "With this module, you can easily connect the tickets and "
+               "customers in the odoo to freshdesk",
+    'description': """With this module, user can connect the tickets and
+                    the contacts in the odoo to freshdesk, which means the 
+                    tickets and contacts in the odoo can be seen in the 
+                    freshdesk also vice versa""",
+    'author': 'Cybrosys Techno Solutions',
+    'company': 'Cybrosys Techno Solutions',
+    'maintainer': 'Cybrosys Techno Solutions',
+    'website': "https://www.cybrosys.com",
+    'depends': ['odoo_website_helpdesk'],
+    'data': [
+        'views/help_ticket_views.xml',
+        'views/res_config_settings_views.xml',
+        'views/res_partner_views.xml',
+    ],
+    'images': ['static/description/banner.jpg'],
+    'license': 'AGPL-3',
+    'installable': True,
+    'auto_install': False,
+    'application': False
+}

odoo_freshdesk_connector/doc/RELEASE_NOTES.md

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+## Module <odoo_freshdesk_connector>
+
+#### 18.11.2023
+#### Version 16.0.1.0.0
+#### ADD
+
+- Initial Commit for Odoo Freshdesk Connector

odoo_freshdesk_connector/models/__init__.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Arjun S(odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from . import help_ticket
+from . import res_config_settings
+from . import res_partner

odoo_freshdesk_connector/models/help_ticket.py

@@ -0,0 +1,35 @@
+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Arjun S(odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from odoo import fields, models
+
+
+class HelpTicket(models.Model):
+    """
+    Inherits the model Help Ticket to extend and add fields
+    """
+    _inherit = 'help.ticket'
+
+    freshdesk_id = fields.Integer(string="Freshdesk ID",
+                                  help="Unique ID of the freshdesk imported or"
+                                       " exported ticket",
+                                  readonly=True)
+    customer_id = fields.Many2one(required=True)

odoo_freshdesk_connector/models/res_config_settings.py

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+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Arjun S(odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+import base64
+import json
+import requests
+from requests import RequestException
+from odoo import api, fields, models, _
+from odoo.exceptions import ValidationError
+
+
+class ResConfigSettings(models.TransientModel):
+    """
+    Inherits the model Res Config Settings to extend and add the fields and
+    methods
+    """
+    _inherit = 'res.config.settings'
+
+    domain = fields.Char(string='Domain',
+                         help='Enter the domain of the freshdesk of the user',
+                         config_parameter='odoo_freshdesk_connector.domain')
+    api_key = fields.Char(string='API Key',
+                          help='Enter the API key to connect to the freshdesk',
+                          config_parameter='odoo_freshdesk_connector.api_key')
+    import_contacts = fields.Boolean(string='Import Contacts',
+                                     help='Make true if you want to import '
+                                          'contacts',
+                                     config_parameter='odoo_freshdesk_connector.import_contacts')
+    import_tickets = fields.Boolean(string='Import Tickets',
+                                    help='Make true if you want to import '
+                                         'tickets',
+                                    config_parameter='odoo_freshdesk_connector.import_tickets')
+    export_tickets = fields.Boolean(string='Export Tickets',
+                                    help='Make true if you want to export '
+                                         'tickets',
+                                    config_parameter='odoo_freshdesk_connector.export_tickets')
+
+    @api.onchange('import_contacts')
+    def _onchange_import_contacts(self):
+        """
+        Summary:
+            This is the method _onchange_import_contacts which is here used to
+            make the import_tickets booleans if the import_contacts boolean is
+            True
+        """
+        if self.import_contacts:
+            self.import_tickets = True
+
+    @api.onchange('import_tickets')
+    def _onchange_import_tickets(self):
+        """
+        Summary:
+            This is the method _onchange_import_tickets which is triggered on
+            the change of the field import_tickets to change the import_contacts
+            boolean to false if the import_tickets boolean is False
+        """
+        if self.import_contacts and not self.import_tickets:
+            self.import_contacts = False
+
+    def action_test_freshdesk_connection(self):
+        """
+        Summary:
+            This is the method action_test_freshdesk_connection which is
+            triggered when clicked on the test, which checks whether we can
+            connect to the freshdesk with the given credentials as API key and
+            the domain.
+        Returns:
+            notification: The notification which returns the notification if
+            whether the connection to the freshdesk in successful or not.
+        """
+        if self.api_key and self.domain:
+            api_key_base64 = base64.b64encode(self.api_key.encode()).decode()
+            url = self.domain + '/api/v2/tickets'
+            payload = {}
+            headers = {
+                'Content-Type': 'application/json',
+                'Authorization': f'Basic {api_key_base64}',
+            }
+            try:
+                response = requests.request("GET", url, headers=headers,
+                                            data=payload, timeout=10)
+                return self.action_notify(
+                    True) if response.status_code == 200 else self.action_notify(
+                    False)
+            except RequestException as exception:
+                raise ValidationError(_('Invalid domain')) from exception
+        else:
+            raise ValidationError(_('Please enter the credentials'))
+
+    def action_notify(self, success):
+        """
+        Summary:
+            This is the method action_notify which is triggered from the method
+            action_test_freshdesk_connection to create the notification whether
+            the connection is successful or not.
+        Args:
+            success: True if the connection to the freshdesk is successful
+            else False
+        Returns:
+            notification: which returns the client action to show the
+            notification as successful or not to the method
+            action_test_freshdesk_connection
+        """
+        notification = {
+            'type': 'ir.actions.client',
+            'tag': 'display_notification',
+            'params': {
+                'title': _('Connection successful!') if success is True else _(
+                    'Connection not successful!'),
+                'message': 'Connection to Freshdesk is successful.' if success is True else 'Connection to Freshdesk is not successful.',
+                'sticky': True,
+                'type': 'success' if success is True else 'danger'
+            }
+        }
+        return notification
+
+    def action_execute_freshdesk_operation(self):
+        """
+        Summary:
+            This is the method action_execute_freshdesk_operation which is
+            triggered when the button to execute the operations of importing
+            and exporting the data from the Freshdesk is clicked from section
+            of the freshdesk from the general settings.
+        """
+        imported_tickets = 0
+        exported_tickets = 0
+        if self.import_tickets:
+            imported_tickets = self.action_import_tickets()
+        if self.export_tickets:
+            exported_tickets = self.action_export_tickets()
+        notification = {
+            'type': 'ir.actions.client',
+            'tag': 'display_notification',
+            'params': {
+                'title': _(
+                    'Executed the operation successfully!'),
+                'message': f'Successfully imported {imported_tickets} Tickets '
+                           f'and exported {exported_tickets} tickets',
+                'sticky': True,
+                'type': 'success'
+            }
+        }
+        return notification
+
+    def action_import_tickets(self):
+        """
+        Summary:
+            This is the method create_tickets which is triggered from the method
+            action_execute_freshdesk_operation if the import_tickets boolean is
+            true from the record when executing the operation.
+        """
+        if self.api_key and self.domain:
+            api_key_base64 = base64.b64encode(self.api_key.encode()).decode()
+            ticket_url = self.domain + '/api/v2/tickets?include=description'
+            payload = {}
+            headers = {
+                'Content-Type': 'application/json',
+                'Authorization': f'Basic {api_key_base64}',
+            }
+            try:
+                tickets_response = requests.request("GET", ticket_url,
+                                                    headers=headers,
+                                                    data=payload, timeout=10)
+                tickets_data = json.loads(tickets_response.text)
+                tickets_count = 0
+                for ticket in tickets_data:
+                    existing_ticket = self.env['help.ticket'].search(
+                        [('freshdesk_id', '=', ticket.get('id'))], limit=1)
+                    if not existing_ticket:
+                        ticket_vals = {
+                            'subject': ticket.get('subject'),
+                            'description': ticket.get('description'),
+                            'freshdesk_id': ticket.get('id'),
+                        }
+                        if self.import_contacts:
+                            contact = self.action_import_contact(ticket=ticket,
+                                                                 headers=headers,
+                                                                 payload=payload)
+                            ticket_vals['customer_id'] = contact.id
+                        self.env['help.ticket'].create(ticket_vals)
+                        tickets_count += 1
+                return tickets_count
+            except RequestException as exception:
+                raise ValidationError(
+                    _('Invalid domain')) from exception
+        else:
+            raise ValidationError(_('Please enter the credentials'))
+
+    def action_import_contact(self, ticket, headers, payload):
+        """
+        Summary:
+            This is the method create_contact which is called from the method
+            create_tickets, which is here used to create the contact for the
+            corresponding ticket and add to that ticket if the boolean import
+            contact is true in the configuration of the freshdesk
+        Args:
+            ticket: The ticket which gets the contact id
+            headers: Headers needed for the request to get data of the contact
+            payload: The payload for the contact request
+        Returns:
+            contact: Checks if there is already any contact present with this
+                id which means that is already imported if not then a new
+                contact will be created and returned to the parent method.
+            existing_contact: Returns the existing contact if there is already
+                a contact with this freshdesk id.
+        """
+        contact_url = self.domain + '/api/v2/contacts/' + str(
+            ticket.get('requester_id'))
+        contact_response = requests.request("GET", contact_url,
+                                            headers=headers,
+                                            data=payload, timeout=10)
+        contacts_data = json.loads(contact_response.text)
+        existing_contact = self.env['res.partner'].search(
+            [('freshdesk_id', '=', contacts_data.get('id'))], limit=1)
+        if not existing_contact:
+            contact = self.env['res.partner'].create({
+                'name': contacts_data.get('name'),
+                'email': contacts_data.get('email'),
+                'freshdesk_id': contacts_data.get('id'),
+                'phone': contacts_data.get('phone'),
+            })
+            return contact
+        return existing_contact
+
+    def action_export_tickets(self):
+        """
+        Summary:
+            This is the method action_export_tickets which is called from the
+            method action_execute_freshdesk_operation, this method acts the
+            method to export the tickets to the freshdesk that is already not
+            exported
+        """
+        tickets_link = self.domain + '/api/v2/tickets'
+        api_key_base64 = base64.b64encode(self.api_key.encode()).decode()
+        ticket_count = 0
+        for ticket in self.env['help.ticket'].search([]).filtered(
+                lambda x: not x.freshdesk_id):
+            headers = {
+                'Content-Type': 'application/json',
+                'Authorization': f'Basic {api_key_base64}'
+            }
+            contact = self.action_export_contact(ticket=ticket, header=headers)
+            payload = json.dumps({
+                "subject": ticket.subject,
+                "description": ticket.description,
+                "email": ticket.customer_id.email if ticket.customer_id else None,
+                "priority": int(ticket.priority),
+                'requester_id': int(contact),
+                'status': ticket.stage_id.id,
+            })
+            try:
+                ticket_response = requests.post(tickets_link, headers=headers,
+                                                data=payload, timeout=10)
+                ticket_data = json.loads(ticket_response.text)
+                ticket.freshdesk_id = ticket_data.get('id')
+                ticket_count += 1
+            except RequestException as exception:
+                raise ValidationError(_('Invalid domain')) from exception
+        return ticket_count
+
+    def action_export_contact(self, ticket, header):
+        """
+        Summary:
+            This is the method export_contact which is called from the method
+            action_export_tickets, which is here used to create the contact
+            which is present in the customer that is not imported or exported
+            already.
+        Args:
+            ticket: Record of the ticket that is present in the model that
+            should be exported.
+        Returns:
+            contact: Create contact id or if the user already has the id ie,
+            already imported then that already existing freshdesk id will be
+            returned
+            existing_contact: Returns the existing contact is the contact with
+            this freshdesk id is already imported or existing
+        """
+        if not ticket.customer_id.freshdesk_id:
+            contact_link = self.domain + '/api/v2/contacts'
+            payload = json.dumps({
+                "name": ticket.customer_id.name,
+                "email": ticket.customer_id.email,
+                "active": True,
+                "address": ticket.customer_id.contact_address,
+                "phone": ticket.customer_id.phone,
+            })
+            create_response = requests.post(contact_link, headers=header,
+                                            data=payload, timeout=10)
+            contacts_data = json.loads(create_response.text)
+            contact = contacts_data.get('id')
+            ticket.customer_id.freshdesk_id = contact
+            return contact
+        existing_contact = ticket.customer_id.freshdesk_id
+        return existing_contact

odoo_freshdesk_connector/models/res_partner.py

@@ -0,0 +1,34 @@
+# -*- coding: utf-8 -*-
+###############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2023-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Arjun S(odoo@cybrosys.com)
+#
+#    You can modify it under the terms of the GNU AFFERO
+#    GENERAL PUBLIC LICENSE (AGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3) for more details.
+#
+#    You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
+#    (AGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+###############################################################################
+from odoo import fields, models
+
+
+class ResPartner(models.Model):
+    """
+    Inherits the model Res Partner and add the field to the model
+    """
+    _inherit = 'res.partner'
+
+    freshdesk_id = fields.Char(string="Freshdesk ID",
+                               help="Unique ID of the freshdesk imported or"
+                                    " exported contact",
+                               readonly=True)

odoo_freshdesk_connector/static/description/index.html

@@ -0,0 +1,635 @@
+<div style="background-color: #714B67; height: 810px; width: 100%; padding: 15px; position: relative;">
+    <!-- TITLE BAR -->
+    <div class="d-flex align-items-center justify-content-between"
+         style="border-bottom: 1px solid #875A7B; padding: 15px; display: flex; justify-content: space-between; align-items: center;">
+        <img src="assets/misc/cybrosys-logo.png" width="42" height="42"
+             style="width: 42px; height: 42px;"/>
+        <div>
+            <div style="color: #7C7BAD; font-size: 14px; font-family: 'Montserrat', sans-serif; font-weight: bold; background-color: white; display: inline-block; padding: 3px 10px; border-radius: 50px;"
+                 class="mr-2">
+                <i class="fa fa-check mr-1"></i>Community
+            </div>
+        </div>
+    </div>
+    <!-- END OF TITLE BAR -->
+    <div class="container">
+        <div class="row">
+            <div class="col-sm-12 col-md-12 col-lg-12">
+                <!-- APP HERO -->
+                <h1 style="color: #FFFFFF; font-weight: bolder; font-size: 50px; text-align: center; margin-top: 50px;">
+                    Odoo Freshdesk Connector</h1>
+                <p style="color:#FFFFFF; padding: 8px 15px; text-align: center; font-size: 24px;">
+                    This module will help to connect the tickets and contacts
+                    in the odoo to freshdesk also vice versa</p>
+                <!-- END OF APP HERO -->
+                <img src="assets/screenshots/hero.gif" class="img-responsive"
+                     style="width: 100%; margin-left: auto; margin-right: auto;"/>
+            </div>
+        </div>
+    </div>
+</div>
+
+<!-- NAVIGATION SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px; margin-top: 300px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/compass.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Explore This Module</h2>
+</div>
+
+<div class="row my-4" style="font-family: 'Montserrat', sans-serif;">
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#overview">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Overview</span>
+                    <span style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">Learn More About This Module</span>
+                </div>
+                <img src="assets/misc/right-arrow.png" width="36" height="36"/>
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#features">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Features</span>
+                    <span style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View Features of This Module</span>
+                </div>
+                <img src="assets/misc/right-arrow.png" width="36" height="36"/>
+            </div>
+        </a>
+    </div>
+    <div class="col-sm-12 col-md-6 my-3">
+        <a href="#screenshots">
+            <div class="d-flex justify-content-between align-items-center"
+                 style="background-color: #f5f5f5; padding: 30px; width: 100%;">
+                <div>
+                    <span style="color: #714B67; font-size: 24px; font-weight: 500; display: block;">Screenshots</span>
+                    <span style="color: #714B67; font-size: 16px; font-weight: 400; color:#282F33;  display: block;">View Screenshots for This Module</span>
+                </div>
+                <img src="assets/misc/right-arrow.png" width="36" height="36"/>
+            </div>
+        </a>
+    </div>
+</div>
+<!-- END OF NAVIGATION SECTION -->
+
+<!-- OVERVIEW SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="overview">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/pie-chart.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Overview</h2>
+</div>
+
+<div class="row"
+     style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 py-4">This module helps to connect the odoo and
+        freshdesk which will helps you to import and export the tickets and
+        contacts from the
+        odoo to freshdesk.
+    </div>
+</div>
+<!-- END OF OVERVIEW SECTION -->
+
+<!-- FEATURES SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;" id="features">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/features.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Features</h2>
+</div>
+
+<div class="row"
+     style="font-family: 'Montserrat', sans-serif; font-weight: 400; font-size: 14px; line-height: 200%;">
+    <div class="col-sm-12 col-md-6">
+        <div class="d-flex align-items-center"
+             style="margin-top: 30px; margin-bottom: 30px">
+            <img src="assets/misc/check-box.png" class="mr-2"/>
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Easy to import tickets from freshdesk to odoo</span>
+        </div>
+        <div class="d-flex align-items-center"
+             style="margin-top: 30px; margin-bottom: 30px">
+            <img src="assets/misc/check-box.png" class="mr-2"/>
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Easy to export tickets from odoo to freshdesk</span>
+        </div>
+        <div class="d-flex align-items-center"
+             style="margin-top: 30px; margin-bottom: 30px">
+            <img src="assets/misc/check-box.png" class="mr-2"/>
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Easy to import contacts according to tickets from freshdesk to odoo</span>
+        </div>
+        <div class="d-flex align-items-center"
+             style="margin-top: 30px; margin-bottom: 30px">
+            <img src="assets/misc/check-box.png" class="mr-2"/>
+            <span style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">Easy to export contacts according to tickets from odoo to freshdesk</span>
+        </div>
+    </div>
+</div>
+<!-- END OF FEATURES SECTION -->
+
+<!-- SCREENSHOTS SECTION -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;"
+     id="screenshots">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/pictures.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Screenshots</h2>
+</div>
+
+<div class="row">
+    <div class="col-sm-12">
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Go to the Settings page.
+            </h3>
+            <img src="assets/screenshots/1.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                Go to the Freshdesk settings section.
+            </h3>
+            <img src="assets/screenshots/2.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                In the Freshdesk settings configuration section you can provide
+                your domain in the Domain field. You can get your freshdesk account from <a
+                    href="https://www.freshworks.com/freshdesk/signup/">here</a>
+            </h3>
+            <img src="assets/screenshots/3.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                In your Freshdesk account, you'll notice that each user has
+                their own unique domain. Simply copy and paste this domain into
+                the Freshdesk configuration section. </h3>
+            <img src="assets/screenshots/4.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                In the Freshdesk settings configuration section you can provide
+                your API Key.
+            </h3>
+            <img src="assets/screenshots/5.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                For the API key you need to go to your Profile settings in
+                freshdesk.
+            </h3>
+            <img src="assets/screenshots/6.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                To obtain your Freshdesk API key, click the 'View API Key'
+                button after verifying your credentials. Then, copy this API Key
+                and paste it into the API Key field within the Freshdesk
+                configuration settings in Odoo.
+
+            </h3>
+            <img src="assets/screenshots/7.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                To test the connection from the odoo to freshdesk you have the
+                option to test the connection by clicking on the TEST button.
+            </h3>
+            <img src="assets/screenshots/8.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                If the connection is successful then you can see the
+                notification
+                as the connection is successful else it will be shown as the
+                connection failed.
+            </h3>
+            <img src="assets/screenshots/9.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                In the configuration section you can mention that what all
+                things
+                you can import and export from odoo to freshdesk also vice
+                versa.
+            </h3>
+            <img src="assets/screenshots/10.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                By clicking on the button EXECUTE OPERATION(S) you can execute the
+                operations as given in the configurations.
+            </h3>
+            <img src="assets/screenshots/11.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                After the execution you can see the tickets and contacts of freshdesk in odoo
+            </h3>
+            <img src="assets/screenshots/12.png" class="img-thumbnail">
+        </div>
+        <div style="display: block; margin: 30px auto;">
+            <h3 style="font-family: 'Montserrat', sans-serif; font-size: 18px; font-weight: bold;">
+                After the execution also you can see the tickets and contacts of odoo in freshdesk
+            </h3>
+            <img src="assets/screenshots/13.png" class="img-thumbnail">
+        </div>
+    </div>
+</div>
+<!-- END OF SCREENSHOTS SECTION -->
+
+<!-- RELATED PRODUCTS -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/categories.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Related Products</h2>
+</div>
+
+<div class="row">
+    <div class="col-sm-12">
+        <div id="demo1" class="row carousel slide" data-ride="carousel">
+            <!-- The slideshow -->
+            <div class="carousel-inner" style="padding: 30px;">
+                <div class="carousel-item" style="min-height: 198.656px;">
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/odoo_website_helpdesk/#"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/1.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/odoo_website_helpdesk_dashboard/#"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/2.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/duplicate_contact_details_alert/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/3.png">
+                            </div>
+                        </a>
+                    </div>
+                </div>
+                <div class="carousel-item active"
+                     style="min-height: 198.656px;">
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/contact_documents/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/4.jpg">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/customer_supplier_approval/#"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/5.png">
+                            </div>
+                        </a>
+                    </div>
+                    <div class="col-xs-12 col-sm-4 col-md-4 mb16 mt16"
+                         style="float:left">
+                        <a href="https://apps.odoo.com/apps/modules/16.0/fb_messenger/"
+                           target="_blank">
+                            <div style="border-radius:10px">
+                                <img class="img img-responsive center-block"
+                                     style="border-radius: 0px;"
+                                     src="assets/modules/6.png">
+                            </div>
+                        </a>
+                    </div>
+                </div>
+            </div>
+            <!-- Left and right controls -->
+            <a class="carousel-control-prev" href="#demo1" data-slide="prev"
+               style="width:35px; color:#000"> <span
+                    class="carousel-control-prev-icon"><i
+                    class="fa fa-chevron-left"
+                    style="font-size:24px"></i></span>
+            </a> <a class="carousel-control-next" href="#demo1"
+                    data-slide="next" style="width:35px; color:#000">
+            <span class="carousel-control-next-icon"><i
+                    class="fa fa-chevron-right"
+                    style="font-size:24px"></i></span></a>
+        </div>
+    </div>
+</div>
+<!-- END OF RELATED PRODUCTS -->
+
+<!-- OUR SERVICES -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/star.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Our Services</h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #1dd1a1 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/cogs.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Customization</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #ff6b6b !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/wrench.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Implementation</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #6462CD !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/lifebuoy.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Support</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #ffa801 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/user.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Hire Odoo Developer</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #54a0ff  !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/puzzle.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Integration</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #6d7680 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/update.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Migration</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #786fa6 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/consultation.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Consultancy</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #f8a5c2 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/training.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Implementation</h6>
+        </div>
+        <div class="col-lg-4 d-flex flex-column justify-content-center align-items-center my-4">
+            <div class="d-flex justify-content-center align-items-center mx-3 my-3"
+                 style="background-color: #e6be26 !important; border-radius: 15px !important; height: 80px; width: 80px;">
+                <img src="assets/icons/license.png" class="img-responsive"
+                     height="48px" width="48px">
+            </div>
+            <h6 class="text-center"
+                style="font-family: Montserrat, 'sans-serif' !important; font-weight: bold;">
+                Odoo Licensing Consultancy</h6>
+        </div>
+    </div>
+</div>
+<!-- END OF OUR SERVICES -->
+
+<!-- OUR INDUSTRIES -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/corporate.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Our Industries</h2>
+</div>
+
+<div class="container my-5">
+    <div class="row">
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/trading-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Trading</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easily Procure And Sell Your Products</p>
+            </div>
+        </div>
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/pos-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    POS</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Easy Configuration and Convivial Experience</p>
+            </div>
+        </div>
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/education-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Education</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    A Platform for Educational Management</p>
+            </div>
+        </div>
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/manufacturing-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Manufacturing</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Plan, Track and Schedule Your Operations</p>
+            </div>
+        </div>
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/ecom-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    E-commerce &amp; Website</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Mobile friendly, awe-inspiring product pages</p>
+            </div>
+        </div>
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/service-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Service Management</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Keep track of services and invoice</p>
+            </div>
+        </div>
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/restaurant-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Restaurant</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    Run your bar or restaurant methodically</p>
+            </div>
+        </div>
+        <div class="col-lg-3">
+            <div class="my-4 d-flex flex-column justify-content-center"
+                 style="background-color: #f6f8f9 !important; border-radius: 0px; padding: 2rem !important; height: 250px !important;">
+                <img src="assets/icons/hotel-black.png"
+                     class="img-responsive mb-3" height="48px" width="48px">
+                <h5 style="font-family: Montserrat, sans-serif !important; color: #000 !important; font-weight: bold;">
+                    Hotel Management</h5>
+                <p style="font-family: Montserrat, sans-serif !important; font-size: 0.9rem !important;">
+                    An all-inclusive hotel management application</p>
+            </div>
+        </div>
+    </div>
+</div>
+<!-- END OF OUR INDUSTRIES -->
+
+<!-- SUPPORT -->
+<div class="d-flex align-items-center"
+     style="border-bottom: 2px solid #714B67; padding: 15px 0px;">
+    <div class="d-flex justify-content-center align-items-center mr-2"
+         style="background-color: #F5F5F5; border-radius: 0px; width: 40px; height: 40px;">
+        <img src="assets/misc/customer-support.png"/>
+    </div>
+    <h2 class="mt-2"
+        style="font-family: 'Montserrat', sans-serif; font-size: 24px; font-weight: bold;">
+        Support</h2>
+</div>
+
+<div class="container mt-5">
+    <div class="row">
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4 d-flex justify-content-center align-items-center"
+                     style="background-color: #714B67; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="assets/misc/support.png" height="48" width="48"
+                         style="width: 42px; height: 42px;"/>
+                </div>
+                <div>
+                    <h4>Need Help?</h4>
+                    <p style="line-height: 100%;">Got questions or need help?
+                        Get in touch.</p>
+                    <a href="mailto:odoo@cybrosys.com">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">
+                            odoo@cybrosys.com</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+        <div class="col-sm-12 col-md-6">
+            <div style="background-color: #F6F8F9; padding: 30px; display: flex; align-items: center;">
+                <div class="mr-4 d-flex justify-content-center align-items-center"
+                     style="background-color: #2AC44D; display: inline-block; height: 70px; width: 70px; display: flex; align-items: center; justify-content: center;">
+                    <img src="assets/misc/whatsapp.png" height="52" width="52"
+                         style="width: 52px; height: 52px;"/>
+                </div>
+                <div>
+                    <h4>WhatsApp</h4>
+                    <p style="line-height: 100%;">Say hi to us on WhatsApp!</p>
+                    <a href="https://api.whatsapp.com/send?phone=918606827707">
+                        <p style="font-weight: 400; font-size: 28px; line-height: 80%; color: #714B67;">
+                            +91 86068 27707</p>
+                    </a>
+                </div>
+            </div>
+        </div>
+    </div>
+    <div class="row">
+        <div class="col-sm-12 my-5 d-flex justify-content-center align-items-center">
+            <img src="assets/misc/logo.png" width="144" height="31"
+                 style="width:144px; height: 31px; margin-top: 40px;"/>
+        </div>
+    </div>
+</div>
+<!-- END OF SUPPORT -->

odoo_freshdesk_connector/views/help_ticket_views.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+<!--    Inherited the view of the ticket to add the fields-->
+    <record id="view_helpdesk_form" model="ir.ui.view">
+        <field name="name">
+            help.ticket.view.form.inherit.odoo.freshdesk.connector
+        </field>
+        <field name="model">help.ticket</field>
+        <field name="inherit_id"
+               ref="odoo_website_helpdesk.view_helpdesk_form"/>
+        <field name="arch" type="xml">
+            <xpath expr="//notebook" position="inside">
+                <page string="Freshdesk">
+                    <group>
+                        <group>
+                            <field name="freshdesk_id"/>
+                        </group>
+                    </group>
+                </page>
+            </xpath>
+        </field>
+    </record>
+</odoo>

odoo_freshdesk_connector/views/res_config_settings_views.xml

@@ -0,0 +1,97 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+<!--    Inherited the view of the res config settings to add the configuration needed for freshdesk connection-->
+    <record id="res_config_settings_view_form" model="ir.ui.view">
+        <field name="name">
+            res.config.settings.view.form.inherit.odoo.freshdesk.connector
+        </field>
+        <field name="model">res.config.settings</field>
+        <field name="inherit_id" ref="base.res_config_settings_view_form"/>
+        <field name="arch" type="xml">
+            <xpath expr="//div[hasclass('settings')]" position="inside">
+                <div class="app_settings_block" data-string="Freshdesk"
+                     string="Freshdesk" data-key="odoo_freshdesk">
+                    <h2>Authentication</h2>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-12 col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane"/>
+                            <div class="o_setting_right_pane">
+                                <span class="o_form_label">Domain</span>
+                                <div class="text-muted content-group mt16">
+                                    <field name="domain"
+                                           class="text-center oe_inline"/>
+                                </div>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <span class="o_form_label">API Key</span>
+                                <div class="text-muted content-group mt16">
+                                    <field name="api_key"
+                                           class="text-center oe_inline"/>
+                                </div>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <button class="btn btn-primary" type="object"
+                                        name="action_test_freshdesk_connection"
+                                        string="Test"/>
+                            </div>
+                        </div>
+                    </div>
+                    <h2>Configuration</h2>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane">
+                                <field name="import_contacts"
+                                       widget="boolean_toggle"/>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <label for="import_contacts"
+                                       string="Import Contacts"/>
+                                <div class="text-muted">Make true if you want to
+                                    import contacts while executing the
+                                    operation.
+                                </div>
+                            </div>
+                        </div>
+                        <div class="col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane">
+                                <field name="import_tickets"
+                                       widget="boolean_toggle"/>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <label for="import_tickets"
+                                       string="Import Tickets"/>
+                                <div class="text-muted">Make true if you want to
+                                    import tickets while executing the
+                                    operation.
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-lg-6 o_setting_box">
+                            <div class="o_setting_left_pane">
+                                <field name="export_tickets"
+                                       widget="boolean_toggle"/>
+                            </div>
+                            <div class="o_setting_right_pane">
+                                <label for="export_tickets"
+                                       string="Export Tickets"/>
+                                <div class="text-muted">Make true if you want to
+                                    export tickets while executing the
+                                    operation.
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="row mt16 o_settings_container">
+                        <div class="col-lg-6 o_setting_box">
+                            <button type="object" string="Execute Operation(s)"
+                                    name="action_execute_freshdesk_operation"
+                                    class="btn btn-primary"/>
+                        </div>
+                    </div>
+                </div>
+            </xpath>
+        </field>
+    </record>
+</odoo>

odoo_freshdesk_connector/views/res_partner_views.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+<!--    Inherited the view of the model res partner to add fields-->
+    <record id="view_partner_form" model="ir.ui.view">
+        <field name="name">
+            res.partner.view.form.inherit.odoo.freshdesk.connector
+        </field>
+        <field name="model">res.partner</field>
+        <field name="inherit_id"
+               ref="base.view_partner_form"/>
+        <field name="arch" type="xml">
+            <xpath expr="//notebook" position="inside">
+                <page string="Freshdesk">
+                    <group>
+                        <group>
+                            <field name="freshdesk_id"/>
+                        </group>
+                    </group>
+                </page>
+            </xpath>
+        </field>
+    </record>
+</odoo>