Jan 8 [UPDT] : Updated 'odoo_website_helpdesk'

odoo_website_helpdesk/controller/portal.py

@@ -44,7 +44,7 @@ class TicketPortal(portal.CustomerPortal):
     @http.route(['/my/tickets'], type='http', auth="user", website=True)
     def portal_my_tickets(self):
         domain = self._get_tickets_domain()
-        tickets = request.env['help.ticket'].search(domain)
+        tickets = request.env['help.ticket'].sudo().search(domain)
         values = {
             'default_url': "/my/tickets",
             'tickets': tickets,

odoo_website_helpdesk/controller/ticket_group_by.py

@@ -9,14 +9,16 @@ class TicketGroupBy(http.Controller):
         group_value = kwargs.get("search_value")
         if group_value == '0':
             context = []
-            tickets = request.env["help.ticket"].search([('user_id', '=', request.env.user.id)])
+            tickets = request.env["help.ticket"].search(
+                [('user_id', '=', request.env.user.id)])
             context.append(tickets)
         if group_value == '1':
             context = []
             stage_ids = request.env['ticket.stage'].search([])
             for stage in stage_ids:
                 ticket_ids = request.env['help.ticket'].search([
-                    ('stage_id', '=', stage.id), ('user_id', '=', request.env.user.id)
+                    ('stage_id', '=', stage.id),
+                    ('user_id', '=', request.env.user.id)
                 ])
                 if ticket_ids:
                     context.append({
@@ -28,7 +30,8 @@ class TicketGroupBy(http.Controller):
             type_ids = request.env['helpdesk.types'].search([])
             for types in type_ids:
                 ticket_ids_1 = request.env['help.ticket'].search([
-                    ('ticket_type', '=', types.id), ('user_id', '=', request.env.user.id)
+                    ('ticket_type', '=', types.id),
+                    ('user_id', '=', request.env.user.id)
                 ])
                 if ticket_ids_1:
                     context.append({
@@ -42,4 +45,4 @@ class TicketGroupBy(http.Controller):
         response = http.Response(
             template='odoo_website_helpdesk.ticket_group_by_table',
             qcontext=values)
-        return response.render()
+        return response.render()

odoo_website_helpdesk/controller/website_form.py

@@ -24,17 +24,16 @@ import json
 
 from psycopg2 import IntegrityError
 
-from odoo import _,http
+from odoo import _, http
 from odoo.addons.website.controllers.form import WebsiteForm
 from odoo.exceptions import ValidationError
 from odoo.http import request
 
 
-
 class helpdesk_product(http.Controller):
     @http.route('/product', auth='public', type='json')
     def product(self):
-        prols = [ ]
+        prols = []
         acc = request.env['product.template'].sudo().search([])
         for i in acc:
             dic = {'name': i['name'],
@@ -42,12 +41,13 @@ class helpdesk_product(http.Controller):
             prols.append(dic)
         return prols
 
+
 class WebsiteFormInherit(WebsiteForm):
 
     def _handle_website_form(self, model_name, **kwargs):
-        customer=request.env.user.partner_id
+        customer = request.env.user.partner_id
         if model_name == 'help.ticket':
-            tickets = request.env['ticket.stage'].search(
+            tickets = request.env['ticket.stage'].sudo().search(
                 [])
             for rec in tickets:
                 sequence = tickets.mapped('sequence')
@@ -107,9 +107,9 @@ class WebsiteFormInherit(WebsiteForm):
                     'phone': kwargs.get('phone'),
                     'priority': kwargs.get('priority'),
                     'stage_id': lowest_stage_id.id,
-                    'customer_id':customer.id,
-                    'ticket_type':kwargs.get('ticket_type'),
-                    'category_id':kwargs.get('category'),
+                    'customer_id': customer.id,
+                    'ticket_type': kwargs.get('ticket_type'),
+                    'category_id': kwargs.get('category'),
                 }
                 ticket_id = request.env['help.ticket'].sudo().create(rec_val)
                 request.session['ticket_number'] = ticket_id.name

odoo_website_helpdesk/views/website_form.xml

@@ -406,7 +406,7 @@
                                                        class="btn btn-primary btn-lg s_website_form_send">
                                                         Submit
                                                     </a>
-                                                    <span id="s_website_form_result"></span>
+                                                    <span id="s_website_form_result"/>
                                                 </div>
                                             </div>
                                         </form>