July 17: [FIX] Bug Fixed 'odoo_website_helpdesk'

odoo_website_helpdesk/__manifest__.py

@@ -21,7 +21,7 @@
 ############################################################################
 {
     'name': "Website Helpdesk Support Ticket Management",
-    'version': '17.0.1.0.3',
+    'version': '17.0.1.0.4',
     'category': 'Website',
     'summary': """The website allows for the creation of tickets, which can 
     then be controlled from the backend. Furthermore, a bill that includes 

odoo_website_helpdesk/controllers/website_form.py

@@ -55,7 +55,6 @@ class WebsiteFormInherit(WebsiteForm):
         :return: JSON response indicating the success or failure of form submission.
         :rtype: str
         """
-        print('hiiii')
         customer = request.env.user.partner_id
         lowest_stage_id = None
         if model_name == 'ticket.helpdesk':
@@ -70,12 +69,20 @@ class WebsiteFormInherit(WebsiteForm):
                 return json.dumps(
                     {'error': "No stage found with the lowest sequence."})
             products = kwargs.get('product')
-            partner_create = request.env['res.partner'].sudo().create({
-                'name': kwargs.get('customer_name'),
-                'company_name': kwargs.get('company'),
-                'phone': kwargs.get('phone'),
-                'email': kwargs.get('email_from')
-            })
+            # Check if partner already exists with the same email
+            email = kwargs.get('email_from')
+            existing_partner = request.env['res.partner'].sudo().search([
+                ('email', '=', email)
+            ], limit=1)
+            if existing_partner:
+                partner_create = existing_partner
+            else:
+                partner_create = request.env['res.partner'].sudo().create({
+                    'name': kwargs.get('customer_name'),
+                    'company_name': kwargs.get('company'),
+                    'phone': kwargs.get('phone'),
+                    'email': kwargs.get('email_from')
+                })
             if products:
                 split_product = products.split(',')
                 product_list = [int(i) for i in split_product]
@@ -169,4 +176,4 @@ class WebsiteFormInherit(WebsiteForm):
             request.session['form_builder_model_model'] = model_record.model
             request.session['form_builder_model'] = model_record.name
             request.session['form_builder_id'] = id_record
-            return json.dumps({'id': id_record})
+            return json.dumps({'id': id_record})

odoo_website_helpdesk/doc/RELEASE_NOTES.md

@@ -20,4 +20,9 @@
 ##### UPDT
 -A confirmation email will be sent to the customer upon ticket creation.
 
+#### 14.07.2025
+#### Version 17.0.1.0.4
+##### FIX
+- Tickets created was not visible for the user.
+