Your service request for ${object.brand_name.brand_name or 'n/a' } (${object.model_name.mobile_brand_models or 'n/a' }) with reference no ${object.name or 'n/a' } has been processed to ${object.service_state or 'n/a' } stage.
+If you have any questions, please let us know.
+Best regards,
]]> +
+
+
+
+
+
+
+ +
+
+ Service Ticket
+
+
+
+
+
+ | Ref no | : | ++ |
| Customer name | : | ++ |
+
+
+
+
+ | Requested date | : | ++ |
| Return date | : | ++ |
Device details
| Sl no. | +Device brand | +Model name | +IMEI | +Complaints | +Description | +
| 1 | +
+
+ The device is in warranty range !!
+
+
+
+
+
+
+
+ Terms and Conditions
++
+ Keep this ticket safely for future reference.
+ Issue Date :
+ + Issue Date :
+
++ Mobile Service Management +
++ This module helps in managing mobile service shop daily activities. +
++ Cybrosys Technologies +
+ +
+ 
+
+
+
+ + Overview +
++ This module is exclusively designed for the mobile service shop for managing their daily activities + inside the service center. The module comes integrated with accounting and inventory modules maximizing + the efficiency. It comes embedded with features such as adding complaint templates, + making it a much user-friendly application. The module also helps in generating service tickets in the workplace. +
+
+
+
+
++ Access Rights +
+
+ 
+ Manager :- Manager has the complete access over the mobile shop management.
+
+ Mobile Technician :- Mobile Technician can read and write service requests and also update the parts usage.
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
++ Features +
+
+
+ Service request creation.
+
+
+
+ Assigning service request to technicians.
+
+ Mobile service ticket generation.
+
+
+
+ Tracking the service status.
+
+
+ Integrated with accounting and sales module.
+
+
+ Multi-level access rights.
+
+
+ Mobile complaint templates.
+
+
+ Invoice for parts usage and service charges.
+
+
+ Email notifications to customer.
+
+
+ Parts inventory.
+
+
+ Flexible for further customization.
+
+
+
+
+ + Mobile Service Shop +
+
+
+
+
+
+
+ When you install the module, an extra menu named Mobile Service is created.
+ Here you can see the service requests and thereafter configure your mobile service shop.
+
+
+ 
+
+
+
+
+
+
+ Mobile Service -> Service Request -> Create
+
+
+ This is the service request creation form. Service request can be created according to the device brand and model.
+ One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc.
+
+
+ 
+
+
+ + Service Tickets +
+
+
+
+
+ Generating tickets for service request.
+
+
+ Here you can create tickets for service requests by using the 'Print Ticket' button.
+
+
+ 
+
+
+
+
+ Service ticket will be generated as follows,
+
+
+ 
+
+
+ + Parts Inventory +
+
+
+
+
+ Mobile parts inventory
+
+
+ Here you see the mobile parts used for service processing.
+
+
+ 
+
+
+
+
+ Product will be only visible in the parts inventory if 'is a mobile part' is checked.
+
You can provide the brand, model and color details from here.
+
+
+
+ 
+
+
+ + Service Invoice +
+
+
+
+
+ Invoice for service requests
+
+
+ Here you can create invoices for service requests.
+
+
+ 
+
+
+
+
+ Invoice can be created based on advance or full amount.
+
+
+
+ 
+
+
+
+
+ The parts used during the service process will be automatically added to the invoice line.
+
+
+ 
+
+
+ + Post Stock moves +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.
+
+
+ 
+
+
+ + Email Notification +
+
+
+
+
+
+
+ The system will send email notification to the customer for each stage in the service request.
+
Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service.
+
+
+ 
+
+
+
+
+
+
+
+ + Brands Configuration +
+
+
+ Create mobile brands which is used in service request creation.
+
Mobile Service -> Configuration -> Brands
+
+
+ 
+
+
+ + Models Configuration +
+
+
+ You can also create models for different mobile brands from
+
Mobile Service -> Configuration -> Models
+
+
+ 
+
+
+ + Complaint Types +
+
+
+ You can create different complaint types from
+
Mobile Service -> Configuration -> Complaint Types
+
+
+ 
+
+
+ + Complaint Templates +
+
+
+ Complaint Templates can be created from
+
Mobile Service -> Configuration -> Complaint Types
+
+
+ 
+
+
+
+
+ You can select different complaint templates from the 'Complaints' page while creating service requests.
+
+
+ 
+
+
+ + Terms and conditions +
+
+
+ Terms and conditions for service request can be added from,
+
Mobile Service -> Configuration -> Terms and Conditions
+ which will be added to the service tickets.
+
+
+ 
+
+
+ + Mobile Service Management Pro +
+
+
+
+
+
+
+
+
+
+
+
+
+ Mobile Service Management Pro is an extended version of the module 'Mobile Service Management'
+ Using the module application, manager can seamlessly acquire the brand, model and manufacturing details of the device using the IMEI number.
+ In addition, it helps in saving your time and analyzing the service shop via varied generated reports. The reports include service report,
+ parts usage report, complaint type report and customized pivot report.
+
+
+
+ An extended version of the module is also available in odoo apps.
++ Features +
+
+
+ Device details from IMEI number.
+
+
+
+ Customized pivot report.
+
+
+
+ Mobile service request report
+
+
+
+ Parts usage report.
+
+
+
+ Complaint Type report.
+
+
+ Mobile Service Management Pro is an extended version of the module 'Mobile Service Management'
+ Using the module application, manager can seamlessly acquire the brand, model and manufacturing details of the device using the IMEI number.
+ In addition, it helps in saving your time and analyzing the service shop via varied generated reports. The reports include service report,
+ parts usage report, complaint type report and customized pivot report.
+
You can download the pro version of this app from Mobile Service Management Pro
+
+
+ 
+
+
+
+
++ Our Services +
+
+
+
+
+
+
+
+ 
+
+
+
+
+ + + Odoo Customization + +
+ +
+
+
+
+
+ 
+
+
+
+
+ + + Odoo Implementation +
+ +
+
+
+
+
+ 
+
+
+
+
+ + + Odoo Integration + +
+ +
+
+
+
+
+ 
+
+
+
+
+ + + Odoo Support +
+ +
+
+
+
+
+ 
+
+
+
+
+ + + Hire Odoo Developers +
+ +
+
++ Our Industries +
+
+
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+
+ + + Trading + +
++ Easily procure and sell your products. +
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+
+ + + Manufacturing +
++ Plan, track and schedule your operations. +
+
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+
+ + + Restaurant +
++ Run your bar or restaurant methodical. +
+
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+ + + E-commerce & Website +
++ Mobile friendly, awe-inspiring product pages. +
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+ + + Hotel Management +
++ An all-inclusive hotel management application. +
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+ + + Education +
++ A Collaborative platform for educational management. +
+
+
+
+
+
+
+
+ 
+
+
+
+
+
+
+ + + Service Management +
++ Keep track of services and invoice accordingly. +
+
+ + Click to Create a New Record. +
+
+
+
+ ![Product]()
+
+
+
+
+
+ -
+
- model:
+ Click to Create a New Record. +
++ Click to Create a New Record. +
++ Click to Create a New Record. +
+
+
+
+ ![]()
+
+
+
+
+
+
+
+
+
+
+ +
+ Click to Create a New Record. +
++ Click to define a new product. +
++ Click to Create a New Record. +
+
+
+ Hello ${object.user_id.name},
+This Email Is To Remind You That You Have Task As Below Listed Which Are Due On Today.
+
+
+
+
+
+
+ ]]>
+ | Task | +Project | +Deadline | +Assigned To | +Link | +
|---|---|---|---|---|
| ${object.name} | +${object.project_id.name} | +${object.date_deadline} | +${object.user_id.name} | +View Now | +
+
++ Task DeadLine Reminder +
++ Helps to remind the deadline of various tasks. +
++ Cybrosys Technologies +
+ +
+
+
+
+
+
+
++ Overview +
++ This module send auto reminder to responsible user of task if deadline = Today. Cron job will + run everyday and search for task which due today and send reminder email to employee. +
+
+
+
+
+
+
+
+
++ Features +
+
+
+ Helps the HR manager to know the deadline of various tasks.
+
+
+
+ HR can send reminder mail to the particular employee whose tasks is going to end today
+
+
+
+ HR can take actions and further processes based on the deadline
+
+
+
+
+
+
+
+
+
+
+
++ Screenshots +
+
+
+ Project Task Form - Configuration of Task Deadline Reminder
+
+ -
+
- + If set this box then only this task will be consider for reminder. + +
+ 
+
+
+
+
+ Automation Scheduled Action - Cron Job
+
+
+ 
+
+
+
+
+ Now link will allow user to jump to related task directly.
+
+
+
+ This email will group all tasks which are deadline today for that user and send summary table to user/employee by email.
+
+
+ 
+
+
+
+
+
+
+
+
++ Our Services +
+
+
+
+
+
+
+
+
+
+
+
+
+ + + Odoo Customization + +
+ +
+
+
+
+
+
+
+
+
+
+ + + Odoo Implementation +
+ +
+
+
+
+
+
+
+
+
+
+ + + Odoo Integration + +
+ +
+
+
+
+
+
+
+
+
+
+ + + Odoo Support +
+ +
+
+
+
+
+
+
+
+
+
+ + + Hire Odoo Developers +
+ +
+
++ Our Industries +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + + Trading + +
++ Easily procure and sell your products. +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + + Manufacturing +
++ Plan, track and schedule your operations. +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + + Restaurant +
++ Run your bar or restaurant methodical. +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + + E-commerce & Website +
++ Mobile friendly, awe-inspiring product pages. +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + + Hotel Management +
++ An all-inclusive hotel management application. +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ + + Education +
++ A Collaborative platform for educational management. +
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+