Dec 17: [ADD] Initial Commit 'odoo_website_helpdesk_dashboard'

odoo_website_helpdesk_dashboard/README.rst

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+.. image:: https://img.shields.io/badge/license-LGPL--3-blue.svg
+    :target: https://www.gnu.org/licenses/lgpl-3.0-standalone.html
+    :alt: License: LGPL-3
+
+Website HelpDesk Dashboard
+==========================
+Website HelpDesk Dashboard Module Brings a Multipurpose Graphical Dashboard
+for Website HelpDesk module
+
+Depends
+=======
+[odoo_website_helpdesk] Custom addon by Cybrosys.
+
+Tech
+====
+* [Python] - Models
+* [XML] - Odoo views
+
+Installation
+============
+- www.odoo.com/documentation/18.0/setup/install.html
+- Install our custom addon
+
+Company
+-------
+* `Cybrosys Techno Solutions <https://cybrosys.com/>`__
+
+License
+=======
+General Public License, Version 3 (LGPL-3 v3).
+(https://www.gnu.org/licenses/lgpl-3.0-standalone.html)
+
+Credits
+=======
+Developers: (V16) Robin K ,
+            (V17) Fathima Mazlin AM,
+            (V18) Akhil Ashok,
+            Contact: odoo@cybrosys.com
+
+Contacts
+--------
+* Mail Contact : odoo@cybrosys.com
+* Website : https://cybrosys.com
+
+
+Bug Tracker
+===========
+Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported.
+
+Maintainer
+==========
+.. image:: https://cybrosys.com/images/logo.png
+   :target: https://cybrosys.com
+
+This module is maintained by Cybrosys Technologies.
+
+For support and more information, please visit `Our Website <https://cybrosys.com/>`__
+
+Further information
+===================
+HTML Description: `<static/description/index.html>`__

odoo_website_helpdesk_dashboard/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from . import controllers
+from . import models

odoo_website_helpdesk_dashboard/__manifest__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+{
+    'name': "Website HelpDesk Dashboard",
+    'version': '18.0.1.0.0',
+    'category': 'Website',
+    'summary': """Helpdesk Support Ticket Management Dashboard""",
+    'description': """Website HelpDesk Dashboard Module Brings a Multipurpose"""
+                   """Graphical Dashboard for Website HelpDesk module""",
+    'author': "Cybrosys Techno Solutions",
+    'company': 'Cybrosys Techno Solutions',
+    'maintainer': 'Cybrosys Techno Solutions',
+    'website': "https://www.openhrms.com",
+    'depends': ['odoo_website_helpdesk', 'base'],
+    'data': [
+        'views/menu_item.xml',
+        'views/dashboard_templates.xml',
+    ],
+    'assets': {
+        'web.assets_backend': [
+            'odoo_website_helpdesk_dashboard/static/src/css/dashboard.css',
+            'odoo_website_helpdesk_dashboard/static/src/js/lib/Chart.bundle.js',
+            'odoo_website_helpdesk_dashboard/static/src/js/dashboard_view.js',
+            'odoo_website_helpdesk_dashboard/static/src/xml/dashboard_view.xml',
+            'https://cdnjs.cloudflare.com/ajax/libs/jquery/3.7.1/jquery.min.js'
+        ],
+    },
+    'images': ['static/description/banner.png'],
+    'license': 'LGPL-3',
+    'auto_install': False,
+    'installable': True,
+    'application': False,
+}

odoo_website_helpdesk_dashboard/controllers/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from . import odoo_website_helpdesk_dashboard

odoo_website_helpdesk_dashboard/controllers/odoo_website_helpdesk_dashboard.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from odoo import http
+from odoo.http import request
+
+
+class HelpDeskTickets(http.Controller):
+    @http.route(['/help/tickets'], type="json", auth="user")
+    def elearning_snippet(self):
+        tickets = []
+        help_tickets = request.env['ticket.helpdesk'].sudo().search(
+            [('stage_id.name', '=', 'Inbox')])
+        for i in help_tickets:
+            tickets.append(
+                {'name': i.name, 'subject': i.subject, 'id': i.id})
+        values = {
+            'h_tickets': tickets
+        }
+        response = http.Response(
+            template='odoo_website_helpdesk_dashboard.dashboard_tickets',
+            qcontext=values)
+        return response.render()

odoo_website_helpdesk_dashboard/doc/RELEASE_NOTES.md

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+## Module <odoo_website_helpdesk_dashboard>
+
+#### 09.12.2024
+#### Version 18.0.1.0.0
+#### ADD
+
+- Initial commit for Website HelpDesk Dashboard

odoo_website_helpdesk_dashboard/models/__init__.py

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+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+from . import ticket_helpdesk

odoo_website_helpdesk_dashboard/models/ticket_helpdesk.py

@@ -0,0 +1,176 @@
+# -*- coding: utf-8 -*-
+#############################################################################
+#
+#    Cybrosys Technologies Pvt. Ltd.
+#
+#    Copyright (C) 2024-TODAY Cybrosys Technologies(<https://www.cybrosys.com>)
+#    Author: Cybrosys Techno Solutions(<https://www.cybrosys.com>)
+#
+#    You can modify it under the terms of the GNU LESSER
+#    GENERAL PUBLIC LICENSE (LGPL v3), Version 3.
+#
+#    This program is distributed in the hope that it will be useful,
+#    but WITHOUT ANY WARRANTY; without even the implied warranty of
+#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+#    GNU LESSER GENERAL PUBLIC LICENSE (LGPL v3) for more details.
+#
+#    You should have received a copy of the GNU LESSER GENERAL PUBLIC LICENSE
+#    (LGPL v3) along with this program.
+#    If not, see <http://www.gnu.org/licenses/>.
+#
+#############################################################################
+import calendar
+from odoo import api, models
+
+
+class TicketHelpdesk(models.Model):
+    """ Inherited class to get help desk ticket details...."""
+    _inherit = 'ticket.helpdesk'
+
+    @api.model
+    def check_user_group(self):
+        """Checking user group"""
+        user = self.env.user
+        if user.has_group('base.group_user'):
+            return True
+        return False
+
+    @api.model
+    def get_tickets_count(self):
+        """ Function To Get The Ticket Count"""
+        ticket_details = self.search([])
+        ticket_data = [
+            {
+                'ticket_name': ticket.name,
+                'customer_name': ticket.customer_id.name,
+                'subject': ticket.subject,
+                'priority': ticket.priority,
+                'assigned_to': ticket.assigned_user_id.name,
+                'assigned_image': ticket.assigned_user_id.image_1920,
+            }
+            for ticket in ticket_details
+        ]
+        tickets_new_count = self.search_count(
+            [('stage_id.name', 'in', ['Inbox', 'Draft'])])
+        tickets_in_progress_count = self.search_count(
+            [('stage_id.name', '=', 'In Progress')])
+        tickets_closed_count = self.search_count(
+            [('stage_id.name', '=', 'Done')])
+        very_low_count = self.search_count([
+            ('priority', '=', '0')])
+        very_low_count1 = very_low_count * 10
+        low_count = self.search_count([
+            ('priority', '=', '1')])
+        low_count1 = low_count * 10
+        normal_count = self.search_count([
+            ('priority', '=', '2')])
+        normal_count1 = normal_count * 10
+        high_count = self.search_count([
+            ('priority', '=', '3')])
+        high_count1 = high_count * 10
+        very_high_count = self.search_count([
+            ('priority', '=', '4')])
+        very_high_count1 = very_high_count * 10
+        response = self.search_count([
+            ('review', '!=', None)])
+        teams_count = self.env['team.helpdesk'].search_count([])
+        tickets = self.search(
+            [('stage_id.name', 'in', ['Inbox', 'Draft'])])
+        p_tickets = [ticket.name for ticket in tickets]
+        values = {
+            'inbox_count': tickets_new_count,
+            'progress_count': tickets_in_progress_count,
+            'done_count': tickets_closed_count,
+            'team_count': teams_count,
+            'p_tickets': p_tickets,
+            'very_low_count1': very_low_count1,
+            'low_count1': low_count1,
+            'normal_count1': normal_count1,
+            'high_count1': high_count1,
+            'very_high_count1': very_high_count1,
+            'response': response,
+            'ticket_details': ticket_data,
+        }
+        return values
+
+    @api.model
+    def get_tickets_view(self):
+        """ Function To Get The Ticket View"""
+        tickets_new_count = self.search_count(
+            [('stage_id.name', 'in', ['Inbox', 'Draft'])])
+        tickets_in_progress_count = self.search_count(
+            [('stage_id.name', '=', 'In Progress')])
+        tickets_closed_count = self.search_count(
+            [('stage_id.name', '=', 'Done')])
+        teams_count = self.search_count([])
+        tickets_new = self.search(
+            [('stage_id.name', 'in', ['Inbox', 'Draft'])])
+        tickets_in_progress = self.search(
+            [('stage_id.name', '=', 'In Progress')])
+        tickets_closed = self.search(
+            [('stage_id.name', '=', 'Done')])
+        teams = self.env['team.helpdesk'].search([])
+        new_list = [f"{new.name} : {new.subject}" for new in tickets_new]
+        progress_list = [f"{progress.name} : {progress.subject}" for progress in
+                         tickets_in_progress]
+        done_list = [f"{done.name} : {done.subject}" for done in tickets_closed]
+        teams_list = [team.name for team in teams]
+
+        tickets = self.search(
+            [('stage_id.name', 'in', ['Inbox', 'Draft'])])
+        p_tickets = [ticket.name for ticket in tickets]
+        values = {
+            'inbox_count': tickets_new_count,
+            'progress_count': tickets_in_progress_count,
+            'done_count': tickets_closed_count,
+            'team_count': teams_count,
+            'new_tkts': new_list,
+            'progress': progress_list,
+            'done': done_list,
+            'teams': teams_list,
+            'p_tickets': p_tickets
+        }
+        return values
+
+    @api.model
+    def get_ticket_month_pie(self):
+        """For pie chart"""
+        month_count = []
+        month_value = []
+        tickets = self.search([])
+        for rec in tickets:
+            month = rec.create_date.month
+            if month not in month_value:
+                month_value.append(month)
+            month_count.append(month)
+        month_val = []
+        for index in range(len(month_value)):
+            value = month_count.count(month_value[index])
+            month_name = calendar.month_name[month_value[index]]
+            month_val.append({'label': month_name, 'value': value})
+        name = [record.get('label') for record in month_val]
+        count = [record.get('value') for record in month_val]
+        month = [count, name]
+        return month
+
+    @api.model
+    def get_team_ticket_count_pie(self):
+        """For bar chart"""
+        ticket_count = []
+        team_list = []
+        tickets = self.search([])
+        for rec in tickets:
+            if rec.team_id:
+                team = rec.team_id.name
+                if team not in team_list:
+                    team_list.append(team)
+                ticket_count.append(team)
+        team_val = []
+        for index in range(len(team_list)):
+            value = ticket_count.count(team_list[index])
+            team_name = team_list[index]
+            team_val.append({'label': team_name, 'value': value})
+        name = [record.get('label') for record in team_val]
+        count = [record.get('value') for record in team_val]
+        team = [count, name]
+        return team

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odoo_website_helpdesk_dashboard/static/description/assets/icons/banner-bg.svg

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odoo_website_helpdesk_dashboard/static/description/assets/icons/banner-mail.svg

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+</svg>

odoo_website_helpdesk_dashboard/static/description/assets/icons/translate.svg

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+</defs>
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odoo_website_helpdesk_dashboard/static/description/assets/icons/wrench-icon.svg

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+<g clip-path="url(#clip0_48_827)">
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+</defs>
+</svg>

odoo_website_helpdesk_dashboard/static/src/css/dashboard.css

@@ -0,0 +1,267 @@
+
+.o_action_manager {
+    overflow: auto !important;
+}
+
+.help_dashboards {
+    padding-top: 10px;
+    background-color: #f8faff !important;
+}
+
+.dashboard_card h4 {
+    font-size: 1.1rem;
+}
+
+.main-section {
+    margin-left: 6px;
+}
+
+.breadcrumbs {
+    margin-top: 0;
+}
+
+/*    Widget One
+---------------------------*/
+.stat-content {
+    display: inline-block;
+    width: 66%;
+}
+
+.stat-icon {
+    display: inline-block;
+}
+
+.stat-widget-one .stat-icon {
+    vertical-align: top;
+    margin: auto;
+    width: 100%;
+    color: #01c490;
+}
+
+.stat-widget-one .stat-icon i {
+    font-size: 30px;
+    font-weight: 900;
+    display: inline-block;
+    color: #01c490;
+}
+
+.stat-widget-one .stat-text {
+    font-size: 11px;
+    color: #868e96;
+    font-weight: bold;
+}
+
+.stat-widget-one .stat-digit {
+    font-size: 24px;
+    color: #02448b;
+}
+
+.stat-count {
+    font-size: 20px;
+    text-align: center;
+    color: #00438b;
+}
+
+.stat-title {
+    font-size: 17px;
+    text-align: center;
+    color: #00438b;
+}
+
+/*=====================Dashboard===========================*/
+
+.dashboard_card {
+    padding: 0px;
+    margin-bottom: 1.5rem;
+    border-radius: 0px;
+    box-shadow: none;
+    background: none;
+    transition: transform 0.2s ease, box-shadow 0.2s ease;
+    will-change: transform, box-shadow;
+}
+
+.dashboard_card:hover {
+    transform: translateY(-2px) translateZ(0) !important;
+    box-shadow: 0 10px 10px 0 rgba(62, 57, 107, 0.12), 0 0 0 transparent !important;
+}
+
+.helpdesk {
+    margin-top: 3%;
+    margin-bottom: 2%;
+}
+
+.helpdesk .stat-icon {
+    border-radius: 15px 0 0 15px;
+    width: 30%;
+    height: 100px;
+    text-align: center;
+    padding-top: 11%;
+    background: #4a5c9a;
+    color: #fff;
+}
+
+#team_ico {
+    -webkit-text-stroke: 1px #8e8e8e;
+}
+
+.helpdesk .dashboard_card {
+    border-radius: 15px;
+    transition: transform 0.2s ease, box-shadow 0.2s ease;
+    will-change: transform, box-shadow;
+    box-shadow: 0 10px 40px 0 rgba(62, 57, 107, 0.07),
+    0 2px 9px 0 rgba(62, 57, 107, 0.06);
+}
+
+.stat-widget-one .stat-text {
+    font-size: 14px;
+    color: #314384ff;
+    margin: 2rem 0rem 1rem 0rem;
+    text-align: center;
+}
+
+.stat-widget-one .stat-digit {
+    font-size: 20px;
+    font-weight: bolder;
+    padding: 1px 10px 2px 0;
+    color: #8061a9;
+    text-shadow: 0px 0px 20px #000000;
+    text-align: center;
+}
+
+.stat-widget-one .stat-icon i {
+    font-size: 25px;
+    font-weight: 900;
+    display: inline-block;
+    color: #fff;
+}
+
+.stat-widget-one {
+    border-radius: 15px;
+    background-color: white;
+    text-align: inherit !important;
+}
+
+.stat-widget-one {
+    width: 100%;
+}
+
+
+.inbox_tickets .stat-widget-one .stat-text {
+    color: #706F8E;
+}
+
+.inbox_tickets .stat-icon {
+    background: #706F8E !important;
+}
+
+.inprogress_tickets .stat-widget-one .stat-text {
+    color: #9AA8A8;
+}
+
+.inprogress_tickets .stat-icon {
+    background: #9AA8A8 !important;
+}
+
+.done_tickets .stat-icon {
+    background: #847A9F !important;
+}
+
+.done_tickets .stat-widget-one .stat-text {
+    color: #847A9F;
+}
+
+.team_card .stat-icon {
+    background: #66719a !important;
+}
+
+.team_card .stat-widget-one .stat-text {
+    color: #66719a;
+}
+
+.dashboard_card-body {
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+}
+
+.pending_detail {
+    width: 75%;
+    padding: 0 0 0 40px;
+    margin: 0 0 0 4px;
+}
+
+.ticket_box {
+    height: 32rem;
+    overflow-y: auto;
+}
+
+.ticket_box_head {
+    text-align: center;
+    padding: 12px 0;
+    color: rgb(73 80 87 / 76%);
+    font-weight: bold;
+    font-size: 20px;
+    background: #b1cccc;
+    margin-bottom: 9px;
+}
+
+.tickets_head {
+    margin-left: 10px;
+}
+
+.pending_tickets {
+    padding-left: 0 ! important;
+}
+
+.tickets_list {
+    font-weight: 500;
+    font-size: 14px;
+    margin: 10px;
+    list-style-type: none;
+    border-radius: 5px;
+    border: 1px solid rgba(69, 72, 103, 0.71);
+    background: #f3f3f3bd;
+    padding: 10px !important;
+}
+
+.half_chart.chart-container.card-shadow {
+    height: 32rem;
+}
+.chart-container.card-shadow {
+    height: 32rem;
+}
+.row {
+    /* Define your styles here */
+    font-weight: bold;
+    margin-bottom: 20px;
+    /* Add more styles as needed */
+     transition: background-color 0.3s ease-in-out;
+}
+.td{
+width:20%;
+padding:15px;
+    transition: background-color 0.3s ease-in-out; /* Add a transition for background-color */
+
+}
+.td:hover {
+    background-color: #e0e0e0; /* Change the background color on hover */
+}
+.custom-tr{
+width:10%;
+
+}
+.custom-tr:hover {
+    background-color: #ff8080; /* Change the background color on hover */
+    color: white; /* Change the text color on hover */
+    font-size: 18px; /* Change the font size on hover */
+    font-weight: normal; /* Change the font weight on hover */
+    border: 2px solid #ff8080; /* Add a border on hover */
+    /* Add more hover styles as needed */
+}
+.user-image{
+  width: 10%;
+    height: auto; /* Let the height adjust proportionally to maintain aspect ratio */
+    border-radius: 50%; /* This will create a circular shape */
+    display: block; /* Ensures it's a block element for proper centering */
+    margin: 0 auto; /* Centers the circular image horizontally */
+}

odoo_website_helpdesk_dashboard/static/src/js/dashboard_view.js

@@ -0,0 +1,290 @@
+/** @odoo-module **/
+import { registry } from "@web/core/registry";
+import { rpc } from '@web/core/network/rpc';
+import { _t } from "@web/core/l10n/translation";
+import { Component } from "@odoo/owl";
+import { onMounted, useRef } from "@odoo/owl";
+import { useService } from "@web/core/utils/hooks";
+/** Initializes the HelpDeskDashBoard component**/
+class HelpDeskDashBoard extends Component{
+    /**Set up function**/
+    setup() {
+        super.setup();
+        var self = this;
+        this.ref = useRef("helpDeskDashboard")
+        this.actionService = useService("action");
+        onMounted(this.onMounted);
+    }
+    /**Function for onMounted**/
+    onMounted(){
+        this.render_dashboards();
+        this.render_graphs();
+    }
+    /**To render the charts**/
+    render_graphs() {
+        var self = this;
+        self.render_tickets_month_graph();
+        self.render_team_ticket_count_graph();
+    }
+    /**Doughnut chart: TICKET STATUS**/
+    render_tickets_month_graph() {
+        var self = this;
+        var ctx = this.ref.el.querySelector('#ticket_month')
+        rpc('/web/dataset/call_kw/ticket.helpdesk/get_tickets_count', {
+            model: "ticket.helpdesk",
+            method: "get_tickets_view",
+             args: [],
+            kwargs: {},
+        }).then(function (values) {
+            var data = {
+                labels: ['New', 'In Progress', 'Solved'],
+                datasets: [{
+                    data: [values.inbox_count, values.progress_count, values.done_count],
+                    backgroundColor: [
+                        "#665191",
+                        "#ff7c43",
+                        "#ffa600"
+                    ],
+                    borderColor: [
+                        "#003f5c",
+                        "#2f4b7c",
+                        "#f95d6a"
+                    ],
+                    borderWidth: 1
+                }]
+            };
+            /** Options **/
+            var options = {
+                responsive: true,
+                title: false,
+                legend: {
+                    display: true,
+                    position: "right",
+                    labels: {
+                        fontColor: "#333",
+                        fontSize: 16
+                    }
+                },
+                scales: {
+                    yAxes: [{
+                        gridLines: {
+                            color: "rgba(0, 0, 0, 0)",
+                            display: false,
+                        },
+                        ticks: {
+                            min: 0,
+                            display: false,
+                        }
+                    }]
+                }
+            };
+            /** Create Chart class object **/
+            var chart = new Chart(ctx, {
+                type: "doughnut",
+                data: data,
+                options: options
+            });
+        });
+    }
+    /** Bar chart: Team - Tickets Count Ratio **/
+    render_team_ticket_count_graph() {
+        var self = this
+        var ctx = this.ref.el.querySelector('.team_ticket_count');
+        rpc('/web/dataset/call_kw/ticket.helpdesk/get_tickets_count', {
+            model: "ticket.helpdesk",
+            method: "get_team_ticket_count_pie",
+             args: [],
+            kwargs: {},
+        }).then(function (arrays) {
+            var data = {
+                labels: arrays[1],
+                datasets: [{
+                    label: "",
+                    data: arrays[0],
+                    backgroundColor: [
+                        'rgba(255, 99, 132, 0.2)',
+                        'rgba(255, 159, 64, 0.2)',
+                        'rgba(255, 205, 86, 0.2)',
+                        'rgba(75, 192, 192, 0.2)',
+                        'rgba(54, 162, 235, 0.2)',
+                        'rgba(153, rpc102, 255, 0.2)',
+                        'rgba(201, 203, 207, 0.2)'
+                    ],
+                    borderColor: ['rgb(255, 99, 132)',
+                        'rgb(255, 159, 64)',
+                        'rgb(255, 205, 86)',
+                        'rgb(75, 192, 192)',
+                        'rgb(54, 162, 235)',
+                        'rgb(153, 102, 255)',
+                        'rgb(201, 203, 207)'
+                    ],
+                    borderWidth: 1
+                },]
+            };
+            /** Options **/
+            var options = {
+                responsive: true,
+                title: false,
+                maintainAspectRatio: true,
+                legend: {
+                    display: false
+                },
+                scales: {
+                    yAxes: [{
+                        display: true,
+                        ticks: {
+                            beginAtZero: true,
+                            steps: 10,
+                            stepValue: 5,
+                            // max: 100
+                        }
+                    }]
+                }
+            };
+            /** Create Chart class object **/
+            var chart = new Chart(ctx, {
+                type: "bar",
+                data: data,
+                options: options
+            });
+        });
+    }
+    /** List view of tickets in dashboard **/
+    render_dashboards() {
+        var self = this;
+        rpc('/web/dataset/call_kw/ticket.helpdesk/get_tickets_count', {
+            model: 'ticket.helpdesk',
+            method: 'get_tickets_count',
+            args: [],
+            kwargs: {},
+        }).then(function(result) {
+            var inbox_count_span = document.createElement("span");
+            inbox_count_span.textContent = result.inbox_count
+            self.ref.el.querySelector('#inbox_count').appendChild(inbox_count_span);
+            var progress_count_span = document.createElement("span");
+            progress_count_span.textContent = result.progress_count
+            self.ref.el.querySelector('#inprogress_count').appendChild(progress_count_span);
+            var done_count_span = document.createElement("span");
+            done_count_span.textContent = result.done_count
+            self.ref.el.querySelector('#done_count').appendChild(done_count_span);
+            var team_count_span = document.createElement("span");
+            team_count_span.textContent = result.team_count
+            self.ref.el.querySelector('#team_count').appendChild(team_count_span);
+            var priorityCounts = {
+                very_low: result.very_low_count1,
+                low: result.low_count1,
+                normal: result.normal_count1,
+                high: result.high_count1,
+                very_high : result.very_high_count1
+            };
+            /**Loop through the priorities and create progress bars**/
+            for (var priority in priorityCounts) {
+                var progressBarWidth = priorityCounts[priority] + "%";
+                var progressBar = $("<div class='progress-bar'></div>").css("width", progressBarWidth);
+                var progressBarContainer = $("<div class='progress'></div>").append(progressBar);
+                var progressValue = $("<div class='progress-value'></div>").text(priorityCounts[priority] + "%");
+                // Append the progress bar container to elements with class corresponding to the priority
+                $("." + priority + "_count").append(progressBarContainer);
+                $("." + priority + "_count .progress-value").append(progressValue);
+            }
+            var tbody = $(".ticket-details");
+            var ticket_details = result.ticket_details;
+            for (var i = 0; i < ticket_details.length; i++) {
+                 /** Get the current ticket object **/
+                var ticket = ticket_details[i];
+                var row = $("<tr></tr>");
+                /** Assuming you have the Base64-encoded image data in a
+                variable called ticket.assigned_image **/
+                var base64Image = ticket.assigned_image;
+                var assignedUserCell = $("<td class='td'></td>");
+                var imgElement = $("<img>");
+                /** Set the image source **/
+                imgElement.attr("src", "data:image/png;base64," + base64Image);
+                /** Set an alt attribute for accessibility **/
+                imgElement.attr("alt", "User Image");
+                /** Add the 'oe-avatar' class to the <img> element **/
+                imgElement.addClass("user-image");
+
+                /** Append the img element to the assignedUserCell **/
+                assignedUserCell.append(imgElement);
+                /** Append the assignedUserCell to the row **/
+                row.append(assignedUserCell);
+                row.append("<td class='td'>" + ticket.customer_name + "</td>");
+                row.append("<td class='td'>" + ticket.ticket_name + "</td>");
+                row.append(assignedUserCell);
+                row.append("<td>" + ticket.assigned_to + "</td>");
+                row.append("<td>" + ticket.subject + "</td>");
+                row.append("<td>" + ticket.priority + "</td>");
+                tbody.append(row);
+            }
+            $(".response").append(result.response);
+            rpc('/help/tickets', {}).then((values) => {
+                $('.pending_tickets').append(values);
+            });
+        });
+    }
+    /** To show new tickets **/
+    tickets_inbox(ev) {
+        var self = this;
+        ev.stopPropagation();
+        ev.preventDefault();
+        self.actionService.doAction({
+            name: _t("Inbox"),
+            type: 'ir.actions.act_window',
+            res_model: 'ticket.helpdesk',
+            view_mode: 'tree,form',
+            views: [[false, 'list'], [false, 'form']],
+            domain: [['stage_id.name', 'in', ['Inbox', 'Draft']]],
+            context: {default_stage_id_name: 'Draft'},
+            target: 'current'
+        });
+    }
+    /** To show in progress tickets **/
+    tickets_inprogress(ev) {
+        var self = this;
+        ev.stopPropagation();
+        ev.preventDefault();
+        self.actionService.doAction({
+            name: _t("In Progress"),
+            type: 'ir.actions.act_window',
+            res_model: 'ticket.helpdesk',
+            view_mode: 'tree,form',
+            views: [[false, 'list'], [false, 'form']],
+            domain: [['stage_id.name', '=', 'In Progress']],
+            context: {create: false},
+            target: 'current'
+        });
+    }
+    /** To show done tickets **/
+    tickets_done(ev) {
+        var self = this;
+        ev.stopPropagation();
+        ev.preventDefault();
+        self.actionService.doAction({
+            name: _t("Done"),
+            type: 'ir.actions.act_window',
+            res_model: 'ticket.helpdesk',
+            view_mode: 'tree,form',
+            views: [[false, 'list'], [false, 'form']],
+            domain: [['stage_id.name', '=', 'Done']],
+            context: {create: false},
+            target: 'current'
+        });
+    }
+    /** To show the helpdesk teams**/
+    helpdesk_teams(ev) {
+        var self = this;
+        ev.stopPropagation();
+        ev.preventDefault();
+        self.actionService.doAction({
+            name: _t("Teams"),
+            type: 'ir.actions.act_window',
+            res_model: 'team.helpdesk',
+            view_mode: 'tree,form',
+            views: [[false, 'list'], [false, 'form']],
+            target: 'current'
+        });
+    }
+}
+HelpDeskDashBoard.template = 'DashBoardHelpDesk'
+registry.category("actions").add("helpdesk_dashboard", HelpDeskDashBoard)

odoo_website_helpdesk_dashboard/static/src/xml/dashboard_view.xml

@@ -0,0 +1,224 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<templates id="template" xml:space="preserve">
+  <t t-name="HelpDesk_Dashboard" owl="1">
+    <div class="helpdesk_dashboards">
+      <div class="container-fluid helpdesk_dashboard_main"/>
+    </div>
+  </t>
+    <t t-name="DashBoardHelpDesk">
+    <link rel="stylesheet"
+          href="/odoo_website_helpdesk_dashboard/static/src/css/dashboard.css"/>
+        <div class="row main-section mt-5" t-ref="helpDeskDashboard">
+      <h2 class="section-header" style="font-size: 2em; color:#4a5c9a;">HelpDesk Dashboard</h2>
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3 helpdesk inbox_tickets"
+                 t-on-click="tickets_inbox">
+            <div class="dashboard_card" data-toggle="collapse">
+              <div class="dashboard_card-body panel panel-new">
+                <div class="stat-widget-one" style="background-color:pink">
+                  <div class="stat-icon">
+                    <i class="fa fa-inbox"/>
+                  </div>
+                    <div class="stat-content">
+                    <div class="stat-text" style="color:black">New Tickets</div>
+                        <div class="stat-digit" id="inbox_count">
+                    </div>
+                  </div>
+                </div>
+              </div>
+                <div class="panel-new-collapse collapse">
+            <div id="help_new_tickets"
+                 style="border:none; font-size:8px; padding:0 8px 8px 8px;">
+              <br/>
+                <br/>
+                <p style="border:none; font-size:14px; padding:0 15px 15px 15px;"/>
+            </div>
+          </div>
+        </div>
+      </div>
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3  salon_spa_orders helpdesk inprogress_tickets"
+                 t-on-click="tickets_inprogress">
+        <div class="dashboard_card" data-toggle="collapse">
+          <div class="dashboard_card-body panel panel-progress">
+            <div class="stat-widget-one" style="background-color:orange">
+              <div class="stat-icon">
+                <i class="fa fa-spinner"/>
+              </div>
+                <div class="stat-content">
+                <div class="stat-text"
+                     style="color:black">Tickets In Progress</div>
+                    <div class="stat-digit" id="inprogress_count">
+                </div>
+              </div>
+            </div>
+          </div>
+            <div class="panel-progress-collapse collapse">
+            <div id="help_progress_tickets"
+                 style="border:none; font-size:8px; padding:0 8px 8px 8px;">
+              <br/>
+                <br/>
+                <p style="border:none; font-size:14px; padding:0 15px 15px 15px;"/>
+            </div>
+          </div>
+        </div>
+      </div>
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3 helpdesk done_tickets"
+                 t-on-click="tickets_done">
+        <div class="dashboard_card" data-toggle="collapse">
+          <div class="dashboard_card-body panel panel-done">
+            <div class="stat-widget-one" style="background-color:pink">
+              <div class="stat-icon">
+                <i class="fa fa-check"/>
+              </div>
+                <div class="stat-content">
+                <div class="stat-text" style="color:black">Done Tickets</div>
+                    <div class="stat-digit" id="done_count">
+                </div>
+              </div>
+            </div>
+          </div>
+            <div class="panel-done-collapse collapse">
+            <div id="help_done_tickets"
+                 style="border:none; font-size:14px; padding:0 15px 15px 15px;">
+              <br/>
+                <br/>
+                <p style="font-style:italic; font-weight:100;"/>
+            </div>
+          </div>
+        </div>
+      </div>
+            <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3 helpdesk team_card"
+                 t-on-click="helpdesk_teams">
+        <div class="dashboard_card" data-toggle="collapse">
+          <div class="dashboard_card-body panel panel-team">
+            <div class="stat-widget-one" style="background-color:white">
+              <div class="stat-icon">
+                <i class="fa fa-group" id="team_ico"/>
+              </div>
+                <div class="stat-content">
+                <div class="stat-text" style="color:black">HelpDesk Teams</div>
+                    <div class="stat-digit" id="team_count">
+                </div>
+              </div>
+            </div>
+          </div>
+            <div class="panel-team-collapse collapse">
+            <div id="help_teams"
+                 style="border:none; font-size:14px; padding:0 15px 15px 15px;">
+              <br/>
+                <br/>
+                <p style="font-style:italic; font-weight:100;"/>
+            </div>
+          </div>
+        </div>
+      </div>
+            <div class="dashboard_card"
+                 style="display: flex; justify-content: center; align-items: center;">
+        <div style="color: black; font-weight: bold; height: 60px; width: 700px; text-align: center;">
+            <span>CUSTOMER SATISFACTION:</span>
+            <div style="display: flex; justify-content: center; align-items: center;">
+                <span>😃</span>
+                <span>Response Received:</span>
+                <div style="width: 10px;"/> <!-- Using width for spacing -->
+                <div class="response"/>
+            </div>
+        </div>
+      </div>
+            <div class="row ticket-section">
+           <div class="col-12 col-sm-12 col-md-4 ticket_box chart-container card-shadow">
+                <h2 class="tickets_head">Ticket Priority</h2>
+               <hr/>
+               <div class="col-xs-12 text-align">
+                  <div class="text-color">
+                      <div class="line">
+                      Very low :
+                      <div class="very_low_count" widget="progressbar">
+                      <div class="progress-value">
+                      </div>
+                  </div>
+                </div>
+             </div>
+           </div>
+               <div class="col-xs-12 text-align">
+      <div class="text-color">
+        <div class="line">
+          Low :
+        <div class="low_count" widget="progressbar">
+        <div class="progress-value"/>
+      </div>
+    </div></div>
+     </div>
+               <div class="col-xs-12 text-align">
+      <div class="text-color">
+        <div class="line">
+        Normal :
+      <div class="normal_count" widget="progressbar">
+      <div class="progress-value"/>
+  </div>
+</div>
+      </div>
+     </div>
+               <div class="col-xs-12 text-align">
+              <div class="text-color">
+                <div class="line">
+                High :
+                <div class="high_count" widget="progressbar">
+                <div class="progress-value"/>
+                  </div>
+                </div>
+              </div>
+            </div>
+               <div class="col-xs-12 text-align">
+              <div class="text-color">
+                <div class="line">
+                Very High :
+                <div class="very_high_count" widget="progressbar">
+                <div class="progress-value"/>
+                  </div>
+                </div>
+              </div>
+            </div>
+        </div>
+                <div class="col-12 col-sm-12 col-md-4">
+          <div class="leads_month_pie_div half_chart chart-container card-shadow">
+            <h2>TICKET STATUS</h2>
+              <hr/>
+              <div class="graph_canvas">
+              <canvas id="ticket_month" width="200" height="120"/>
+            </div>
+          </div>
+        </div>
+                <div class="col-12 col-sm-12 col-md-4">
+          <div class="team_ticket_div half_chart chart-container card-shadow">
+            <h2>Team - Tickets Count Ratio</h2>
+              <hr/>
+              <div class="graph_canvas">
+              <canvas class="team_ticket_count"/>
+            </div>
+          </div>
+        </div>
+                <div class="col-100 col-sm-100 col-md-20">
+        <div class="leads_month_pie_div half_chart chart-container card-shadow">
+          <h2>ISSUE</h2>
+            <hr/>
+            <!-- Add a table to display ticket details -->
+            <table class="ticket-table">
+            <thead>
+              <tr style="font-size: 16px; font-weight: bold; background-color: pink; color: black;height:50%"
+                  class="custom-tr">
+                <th style="width: 20%; min-width: 20px; font-size: 13px;">Customer Name</th>
+                  <th style="width: 20%; min-width: 10px; font-size: 13px;">Ticket</th>
+                  <th style="width: 20%; min-width: 20px; font-size: 13px;"> </th>
+                  <th style="width: 20%; min-width: 20px; font-size: 13px;">Assigned to</th>
+                  <th style="width: 20%; min-width: 20px; font-size: 13px;">Subject</th>
+                  <th style="width: 20%; min-width: 20px; font-size: 13px;">Priority</th>
+              </tr>
+            </thead>
+                <tbody class="ticket-details">
+            </tbody>
+          </table>
+        </div>
+        </div>
+      </div>
+      </div>
+  </t>
+</templates>

odoo_website_helpdesk_dashboard/views/dashboard_templates.xml

@@ -0,0 +1,47 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+<!--    Template for view all tickets in list view-->
+    <template id="dashboard_tickets" name="Pending Tickets template">
+        <t t-foreach="h_tickets" t-as="ticket">
+            <div class="tickets_list" t-att-id="ticket['id']"
+                 t-att-value="ticket['id']">
+                <t t-esc="ticket['name']+' | '+ticket['subject']"/>
+            </div>
+        </t>
+    </template>
+<!--    Table for ticket in dashboard-->
+    <template id="dashboard_ticket_detailed" name="Tickets template">
+        <t t-foreach="h_tickets" t-as="ticket">
+            <div class="col-xs-12 " style="padding:0;">
+                <div class="ticket_box_head">
+                    <t t-esc="ticket['name']+' - ('+ticket['create_date'].strftime('%d-%b-%y')"/>
+                    )
+                </div>
+            </div>
+            <div class="row m-4 pt-3 w-75">
+                <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-6 ">
+                    <h3 class="ticket_name">
+                        Ticket Name :
+                        <t t-esc="ticket['name']"/>
+                    </h3>
+                    <h3 class="ticket_subject">
+                        Ticket Issue :
+                        <t t-esc="ticket['subject']"/>
+                    </h3>
+                </div>
+                <div class="col-sm-6 col-md-3-12 col-md-6 col-lg-3">
+                    <h4 class="ticket_customer">
+                        <t t-if="ticket['customer_name']">
+                            Customer :
+                            <t t-esc="ticket['customer_name']"/>
+                        </t>
+                    </h4>
+                    <h4 class="ticket_subject">
+                        Description :
+                        <t t-esc="ticket['description']"/>
+                    </h4>
+                </div>
+            </div>
+        </t>
+    </template>
+</odoo>

odoo_website_helpdesk_dashboard/views/menu_item.xml

@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <record id="action_website_helpdesk_dashboard" model="ir.actions.client">
+        <field name="name">HelpDesk</field>
+        <field name="tag">helpdesk_dashboard</field>
+    </record>
+    <menuitem id="odoo_website_helpdesk.menu_helpdesk" name="Helpdesk"
+              action="action_website_helpdesk_dashboard"
+              sequence="5"/>
+    <menuitem name="Dashboard" id="menu_helpdesk_dashboard_new"
+              parent="odoo_website_helpdesk.menu_helpdesk" sequence="0"
+              action="action_website_helpdesk_dashboard"/>
+</odoo>